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Reviews of Falcon Crest Lodge by CLIQUE

3.5 out of 5
Falcon Crest Lodge by CLIQUE
190 Kananaskis Way, Canmore, AB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1791 out of 2577 reviews" "
Rating 8 - Good. 638 out of 2577 reviews" "
Rating 6 - Okay. 97 out of 2577 reviews" "
Rating 4 - Poor. 30 out of 2577 reviews" "
Rating 2 - Terrible. 21 out of 2577 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jayna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time staying at Falcon Crest and I was pleasantly surprised. We received a complimentary upgrade at check in, which was appreciated. The room was clean and well kept, the bed was comfortable, and it was quiet throughout the night. It was in walking distance to where we wanted to grab some food and drinks (Bridgette Bar and Tank310). I’d stay here again for sure!
Stayed 1 night in Apr 2024
Response from Randy| Guest Service Agent on 29 Apr 2024
Jayna,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Norman, Vegreville

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Randy| Guest Service Agent on 29 Apr 2024
Norman,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

8/10 Good

Chantelle

Travelled with partner
Liked: Cleanliness, amenities
Bed was cozy. Room was clean. The main issue was that the room was brutally hot. We tried numerous times to turn the A/C on and it didn’t work. Hot air was coming from the fireplace even though it was turned off. We ended up having to turn the pilot light off. After everything, the fan was still not going and the room wouldn’t cool any lower than 22 degrees. I called the desk hoping to get some help or a different room. Was told he was getting calls from all the floors about the same thing and that we will just have to open the window and use the fan that is in the closet. We slept with the sliding door wide open & had to put the fan together ourselves. It wasn’t the end of the world, however with the amount we paid to stay here, we expected better.
Stayed 1 night in Apr 2024
Response from Randy| Guest Service Agent on 27 Apr 2024
Chantelle,Thank you for taking the time to leave us your review. We are sorry to hear about the a/c not working. The front desk could have provided an extra fan as well to help cool off the room. Let us know if you there was anything we could have done to make your stay better as we are always striving for service excellence. We hope to host you again in the future.Sincerely,

8/10 Good

Nina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sylvester | Guest Service Agent on 17 Apr 2024
NinaThank you for taking the time to leave us your review. Let us know if you there was anything we could have done to make your stay better as we are always striving for service excellence.Sincerely,

10/10 Excellent

Izzy

Liked: Cleanliness, amenities, property conditions & facilities
great location, clean, nice and helpful staff
Stayed 3 nights in Apr 2024
Response from Randy| Guest Service Agent on 14 Apr 2024
Izzy,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

8/10 Good

Rachel

Stayed 2 nights in Mar 2024
Response from Randy| Guest Service Agent on 29 Apr 2024
Rachel,Thank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. Feel free to let us know about anything that might have affected your stay. Sincerely,

10/10 Excellent

Danielle

Stayed 1 night in Apr 2024
Response from Randy| Guest Service Agent on 23 Apr 2024
Danielle,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent sevice
Stayed 2 nights in Mar 2024
Response from Sylvester | Guest Service Agent on 4 Apr 2024
PeterThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Joanne

Liked: Cleanliness, property conditions & facilities
great rooms
Stayed 2 nights in Mar 2024
Response from Sylvester | Guest Service Agent on 2 Apr 2024
JoanneThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. He hope to host you again soon.Sincerely,

10/10 Excellent

John, Red Deer

Liked: Cleanliness
Response from Sylvester | Guest Service Agent on 2 Apr 2024
JohnThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again soon.Sincerely,

10/10 Excellent

John, Red Deer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place with renovated rooms and a bbq on each balcony. The only inconvenience is that there is no area to park while you check in and that the underground parking lot was crowded due to a portion being closed for renovation supplies.
Stayed 3 nights in Mar 2024
Response from Randy| Guest Service Agent on 1 Apr 2024
John,Thank you for taking the time to leave us a review. We are glad to hear you enjoyed your stay enough to give us perfect scores across the board. We apologize for the inconvenience caused by the ongoing renovations and parking challenges. Your feedback is invaluable, and we're actively working to address these issues. We hope to host you again in the near future.Sincerely,

8/10 Good

Colin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Randy| Guest Service Agent on 29 Mar 2024
Colin,Thank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. Feel free to let us know about anything that might have affected your stay. Sincerely,

10/10 Excellent

Cathie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Under renovations and limited parking but outstanding room, and cleanliness
Stayed 3 nights in Mar 2024
Response from Sylvester | Guest Service Agent on 26 Mar 2024
CathieThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us despite some of the inconveniences you experienced due to the renovations. We hope to host you again when we are all finished.Sincerely,

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and great amenities!
Stayed 3 nights in Mar 2024
Response from Randy| Guest Service Agent on 15 Mar 2024
Josh, Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Mark, Calgary

Stayed 2 nights in Mar 2024
Response from Randy| Guest Service Agent on 30 Mar 2024
Mark,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love the Falcon Crest, it has amazing rooms that are very clean.
Stayed 2 nights in Feb 2024
Response from Sylvester | Guest Service Agent on 5 Mar 2024
SimonThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

MICHELLE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sylvester | Guest Service Agent on 7 Mar 2024
MichelleThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Quynh

Travelled with family
Clean. Room are newly upgraded
Stayed 3 nights in Feb 2024
Response from Randy| Guest Service Agent on 4 Mar 2024
Quynh,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Kayleigh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sylvester | Guest Service Agent on 5 Mar 2024
KayleighThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Vanessa, Sherwood Park

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was upgraded to a beautiful suite. Wish we could have stayed longer than one night! Extremely comfortable bed and great hot tub. Will be back
Stayed 1 night in Feb 2024
Response from Randy| Guest Service Agent on 1 Mar 2024
Vanessa,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Kamila

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great value - location, amenities, and loved the fireplace! Will surely be coming back to stay again.
Stayed 1 night in Feb 2024
Response from Sylvester | Guest Service Agent on 26 Feb 2024
KamilaThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Thomas

Nice place!
Stayed 2 nights in Feb 2024
Response from Randy| Guest Service Agent on 25 Feb 2024
Thomas,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, great amenities and friendly staff.
Stayed 2 nights in Feb 2024
Response from Sylvester | Guest Service Agent on 22 Feb 2024
ReneThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again soon.Sincerely,

10/10 Excellent

Gailmarie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Underground parking, great bedding, well stocked kitchenette. Staff were friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Randy| Guest Service Agent on 19 Feb 2024
Gailmarie,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Angela, Calgary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here multiple times as always wonderful. Incredible staff, mountain views from the hot tub and a great place to relax!
Stayed 1 night in Feb 2024
Response from Randy| Guest Service Agent on 17 Feb 2024
Angela,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I had a great time. The front desk staff was next level! We really appreciated the above and beyond service.
Stayed 2 nights in Feb 2024
Response from Randy| Guest Service Agent on 12 Feb 2024
Tyler,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Paul

Liked: Property conditions & facilities
Beautiful location
Stayed 2 nights in Feb 2024
Response from Randy| Guest Service Agent on 12 Feb 2024
Paul,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

8/10 Good

Susan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good stay. Parking was limited. A pool would have been nice.
Stayed 2 nights in Jan 2024
Response from Randy| Guest Service Agent on 10 Feb 2024
Susan,Thank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. Feel free to let us know about anything that might have affected your stay. Sincerely,

10/10 Excellent

joshua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A Wonderful romantic stay. Everything we could’ve asked for and more
Stayed 1 night in Feb 2024
Response from Randy| Guest Service Agent on 5 Feb 2024
Joshua,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and modern
Stayed 3 nights in Feb 2024
Response from Randy| Guest Service Agent on 5 Feb 2024
Frederick,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is a gem. I loved our stay with Falcon Crest Lodge & will definitely be staying here in the future! What I really loved was the fully equipped kitchen - not only was having all of the appliances convenient but we were pleasantly surprised by the quality of the appliances as well! The staff were extremely kind & helpful. It was a comfortable, cozy stay. I don’t know how this is considered a 3-star hotel, I think it is way above average!
Stayed 2 nights in Jan 2024
Response from Randy| Guest Service Agent on 2 Feb 2024
Jamie,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Billy

Stayed 1 night in Jan 2024
Response from Randy| Guest Service Agent on 2 Feb 2024
Billy,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Tristan

Stayed 2 nights in Jan 2024
Response from Sylvester | Guest Service Agent on 21 Mar 2024
TristanThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice comfy beds, quiet place to relax
Stayed 1 night in Jan 2024
Response from Sylvester | Guest Service Agent on 29 Jan 2024
AmandaThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

2/10 Terrible

Jesse

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Third floor flooded no one notified us until we found out at 8 am the next day to saws and hammers banging in the floor. And had a gentleman walk in on me. No knock no nothing. I called and asked if there anything we can do about the noise or if I can be moved and I was told that there’s nothing they can do.
Stayed 3 nights in Jan 2024
Response from Sylvester | Guest Service Agent on 26 Jan 2024
JesseThank you for taking the time to leave us your review. We sincerely, apologize for the issues you encountered with the unexpected flooding emergency. While there is not much we could do regarding the noise, that was no excuse for having someone intrude of your room unannounced and the inability to move you to a more secluded area. Sincerely,

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Awesome property. Like an upscale apartment. The restaurant is good.
Stayed 1 night in Jan 2024
Response from Randy| Guest Service Agent on 24 Jan 2024
Andrew,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We are also glad to hear you enjoyed the restaurant. We hope to host you again in the near future. Sincerely,

8/10 Good

Ray

Stayed 2 nights in Jan 2024
Response from Randy| Guest Service Agent on 24 Jan 2024
Ray,Thank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. Feel free to let us know about anything that might have affected your stay. Sincerely,

10/10 Excellent

Fidel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love it.
Stayed 1 night in Jan 2024
Response from Sylvester | Guest Service Agent on 23 Jan 2024
FidelThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again soon.Sincerely,

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sylvester | Guest Service Agent on 22 Jan 2024
NicoleThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again.Sincerely,

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
REally liked the mountain views and we enjoyed the outdoors hot tubs. Easy access to Canmore
Stayed 1 night in Jan 2024
Response from Sylvester | Guest Service Agent on 22 Jan 2024
BrianThank you for taking the time to leave us your review. We are glad to hear you enjoyed the view and the hot tubs while you were here. We hope to host you again soon.Sincerely,

8/10 Good

Bernard, Sherwood Park

Liked: Cleanliness, property conditions & facilities
Clean room, cheery housekeeping staff.
Stayed 4 nights in Jan 2024
Response from Randy| Guest Service Agent on 20 Jan 2024
Bernard,Thank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. Feel free to let us know about anything that might have affected your stay. Sincerely,

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Randy| Guest Service Agent on 19 Jan 2024
Sarah,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

8/10 Good

Nathan

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views and nice room with good amenities my only complaint is the bed is rather hard and was difficult to sleep on.
Response from Randy| Guest Service Agent on 19 Jan 2024
Nathan,Thank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. Feel free to let us know about anything that might have affected your stay.Sincerely,

10/10 Excellent

Janet

Stayed 2 nights in Jan 2024
Response from Sylvester | Guest Service Agent on 16 Jan 2024
JanetThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay enough to award us a perfect score. We hope to host you again soon.Sincerely,

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Randy| Guest Service Agent on 14 Jan 2024
Jason,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

8/10 Good

Shane

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly. The hotel was very clean. I would stay here again.
Stayed 1 night in Jan 2024
Response from Sylvester | Guest Service Agent on 11 Jan 2024
ShaneThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us. Feel free to let us know about anything we could do to make your next stay with us perfect.Sincerely,

10/10 Excellent

Mitch

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sylvester | Guest Service Agent on 9 Jan 2024
MitchThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Roy

Stayed 2 nights in Jan 2024
Response from Sylvester | Guest Service Agent on 9 Jan 2024
RoyThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

8/10 Good

Clint

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sylvester | Guest Service Agent on 9 Jan 2024
ClintThank you for taking the time to leave us your review. We strive for service excellence so we appreciate all feedback. Feel free to let us know about anything about your stay, or about what we could be doing to make your next stay perfect.Sincerely,

2/10 Terrible

SUDEEP

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Booked a room on new years at a high price.Reached with my lady to check-in.Waited at the desk as the Night audit was running around the hotel in panic trying to avoid eye contact and finally told me there is no room for the confirmed booking from expedia. Expedia has charged me for a stay I never did so will call them for a refund. Sad
Stayed 1 night in Dec 2023