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Reviews of Tolip Family Park Hotel

4.5 out of 5
Tolip Family Park Hotel
Cairo Suez Road - Km 26, Rehab - ENtrance Gate (2), New Cairo

Reviews

6.4
Rating 10 - Excellent. 11 out of 55 reviews" "
Rating 8 - Good. 16 out of 55 reviews" "
Rating 6 - Okay. 10 out of 55 reviews" "
Rating 4 - Poor. 4 out of 55 reviews" "
Rating 2 - Terrible. 14 out of 55 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Abdurahman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one week there during the Eid holidays alla the staff were very helpful. They have well equipped GYM
Stayed 3 nights in Apr 2024

8/10 Good

Muhammad salim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport food was good staff service was good with a smile
Stayed 5 nights in Feb 2024

6/10 Okay

Faisal, sandy

Liked: Cleanliness, staff & service
Glean, big lobby, friendly helpful staff,, good 24 Hours restaurant with very reasonable prices and good food, Rooms are rundown and very depressing, I had to check out and go to another hotel because of the room, when you are out you don't look forward to back to it.
Stayed 3 nights in Sep 2023

6/10 Okay

Bilal

Business traveller
Liked: Cleanliness, staff & service
Medium
Stayed 1 night in Mar 2023

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad
Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crap in Cairo
Terrible accommodations. Room was filthy. No towels in the room, and doubt it was cleaned prior to check in. Air conditioning controls did not function properly and temperature could not be controlled. Reception would not let me leave in the morning until it was checked by housekeeping even though room was completely paid for in advance. Nothing is around the hotel location. Do not stay here.
Stayed 1 night in Sep 2022

2/10 Terrible

Abanoub

Stayed 2 nights in Aug 2022

8/10 Good

Mohamad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good
Stayed 1 night in Jan 2022

4/10 Poor

Elsayed Ahmed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
Don't waste your money. unprofessionell Reception and Team. Although my booking was BB and confirmed, they wanted to charge me extra for breakfast, and when i refused and threatened with the police, the extra charge disappeared. Hotel standard in general will not exceed 3 stars
Stayed 2 nights in Dec 2021

2/10 Terrible

MOHAMAD BELAL

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, I ignored all the bad reviews before booking my stay because of the close location to my wedding ballroom. But, I never thought, that I will regret paying every single penny to this place. Starting from my arrival, parking was not for free. and guess what? I had to pay for my visitors parking as well. I arrived to the hotel three hours prior to my ceremony. Upon arrival I told the receptionist that we were expecting a makeup artist to do my bride’s hair, so, I was asked to pay extra 500 pounds to allow the artist to get into the hotel. At first, the room I was given, was a double twin bed. I asked for upgrade as a honeymoon package, but they didn’t have such a thing and I paid another 800 pounds to get the king size bed( which they have only in the suites) and guess . what, the upgrade didn’t include a breakfast! For the artist to start work, she needed light, and I can tell you, we needed two extra flash lights because the room lights are too poor. When we returned from the ceremony. We had to charge my phone and place our valuable stuff on the ground. Speaking about the valuable stuff, the safe was broken, I couldn’t place a thing in it. The elevator worked only two times during my stay, The hair dryer didn’t work at all, the toilet water hose was broken and left lying on the bathroom floor. I didn’t leave next morning as I slept too late. So the hotel charged me $120 which I agreed to pay. No room service showed up next day despite I placed the tag.
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is in bad condition, Tea kettle rusting inside,No remote for TV,Poor WiFi andThe door stop like a sharp knife (very dangerous for kids)
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Poor service. Reservation included free breakfast however I was denied service as they claimed my reservation did not include one. Also the hotel has no queen beds in standard rooms! All are twin beds which was very inconvenient since I was staying alone. Do not recommend
Stayed 1 night in Jun 2021

10/10 Excellent

Bassem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was great
Stayed 4 nights in Apr 2021

2/10 Terrible

S.E., USA

Business traveller
Disliked: Cleanliness, staff & service
Very dirty rooms! Open buffet breakfast during the pandemic??!!!
Stayed 3 nights in Sep 2020

8/10 Good

Mohamed

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

10/10 Excellent

Heba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Really nice and clean hotel
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was great and soon will come back
Stayed 1 night in Jul 2020

8/10 Good

Anisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, family stay whiles visiting Cairo
Booked 2 room for family that was staying over in Cairo to see the pyramids- hotel was clean & comfortable. Was In a family park, great for families, & in safe location. All family members were very comfortable there! Only thing they improve on is the breakfast & touch up on the cleaning.
Stayed 1 night in Feb 2020

6/10 Okay

Ibrahim

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for all very kind Staffs. Only there no Bars or alcohol beverages.
Stayed 4 nights in Aug 2019
Response from sanaa Rahim on 7 Sept 2019
Thanks for choosing Tolip family park Hotel, glad that your accommodation meets your expectation, we are looking to welcoming you again

8/10 Good

Verified traveller

Stayed 6 nights in Jun 2019
Response from Sanaa Rahim Guest Relations supervisor on 3 Jul 2019
Dear Valuable Guest , Thanks for choosing Tolip Family Park Hotel, Glad that your accommodation in our Hotel meet your expectation , we are looking to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Sanaa Rahim on 16 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Nov 2018
Response from Sanaa Rahim on 13 Nov 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Salem, Palestine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Sanaa Rahim on 21 Oct 2018
Dear Mr.Salem, Thanks for choosing Tolip Family Park Hotel, Glad that your accommodation in our Hotel meet your expectation , we are looking to welcoming you again

10/10 Excellent

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Aug 2018
Response from Sanaa Rahim on 2 Sept 2018
Dear Mr. Ahmed Thanks for choosing Tolip Family Park Hotel, Glad that our Hotel meet your expectation and we looking to welcoming you again in our Hotel.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Jul 2018
Response from The Managment on 8 Aug 2018
Thank you for staying with us. We work hard to make your next visit More comfortable, appreciate your feedback Very best Regards

8/10 Good

Mohamed, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonder clean hotel and friendly staff.
Stayed 1 night in Jun 2018
Response from Alaa Shafie - General Manager on 9 Jul 2018
Thank you very for your kind note, I'll be happy more than happy to share your compliment with the entire employees, once again thank you and i look forward to welcoming you again .

2/10 Terrible

Amr

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable and Worst Experience Ever
It was the worst, unpleasant and scariest experience with hotels.con and any other hotels. The General Manager was very rude, arrogant and verbally aggressive, he did not allow me and my partner to call hotel.com and he sent some of the hotel workers to threaten us while we were parking in the hotel car park trying to contact our representatives at hotel.com. Myself and my partner drove 400km from the north coast with our booking but I believe the GM Mohammed was kind of racist and arrogant even if we explained to him that we were very tired and only after some sleep before our flight in the next day, we have no choices but only sleeping in the car on the side of the road after hotel.com representative failed to find us an empty room nearby Cairo airport.
Stayed 1 night in Jun 2018
Response from Alaa Shafie - General Manager on 11 Jul 2018
Dear Mr Amr , Am very disappointed to hear such bad experience at Tolip Family Park Hotel. However an immediate action will be taken and keep updated, also please accept my sincere apologies for such exceptional experience.

6/10 Okay

Mohamed Gamal

Disliked: Property conditions & facilities
Unpleasant experience
The room furniture is old and not well maintained, only twin beds are available in all rooms except the sweets (the receptionist said). The beds were uncomfortable. The room amenities were not enough. I had to ask for everything to get it. I asked for two slippers and they brought one only and informed me that only one slipper is available. During check in; I asked for late check out and the receptionist confirmed the availability of late check out up to 14:00 O’clock and he wrote something on his computer as a notice, at the check out date; the reception keep chasing me to check out starting from 11:00 O’clock. The room service food delivered to my room was poor. The breakfast buffet is good. The staff are friendly and helpful in general. The room size is good.

10/10 Excellent

Bahaa, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed there after my wedding
They treated me and my wife in an exceptional way the room was always clean .. i even lost a ring and 2 days after leaving they contacted me telling me they found it.
Stayed 3 nights in Mar 2018
Response from Alaa Shafie - General Manager on 9 Jul 2018
Thank you very for your kind note, I'll be more than happy to share your compliment with the entire employees, once again thank you and i look forward to welcoming you again .

6/10 Okay

Ibrahim

Disliked: Cleanliness
Overall the place is moderate, not fancy at all specially the room Food wasn’t great but accepted, staff was friendly

6/10 Okay

Ahmed

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t be staying there again
The hotel is located on the highway, not close to anything, but the surrounding is not bad. The main problem is the hotel’s interior. The room was a disaster. I found an old wooden table inside my room right next to the door. The carpet wasn’t clean. The curtains look like they cut it out of a dress. Everything looks disgusting. I’d rather pay more but stay at a decent hotel.
Stayed 6 nights in Jan 2018

10/10 Excellent

Traveler , New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complains
I stayed 2 nights. I liked the price, location, service, and conditions. i got $3.00 Uber from Airport to the hotel. i experienced modern new Cairo around the hotel. Dont loose you room Key, there is charge $4.00.
Stayed 2 nights in Jan 2018
Response from Alaa Shafie - General Manager on 9 Jul 2018
Thank you very for your kind note, I'll be more than happy to share your compliment with the entire employees, once again thank you and i look forward to welcoming you again .

10/10 Excellent

emad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this for couple
Receptionist is too helpful , all over all things going great
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This hotel is very clean. It’s away from the downtown area but I think that’s better. It’s less crowded and quieter.
Stayed 1 night in Jan 2018

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was very nice specially they have a dedicated doctor for emergency

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is ok beside everything
Before booking this hotel try to call front desk, they will never answer. This hotel offers free wifi which is terrible you will never get your work done. If you are on a business trip, you do not want to stay there. If you just want to stay overnight, than it's ok.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

OMAR, Cairo/Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beside Family park with small zoo
Very nice but the swimming pool is under maintenance

6/10 Okay

Amr

Disliked: Cleanliness

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Staff & service
I don't like this Hotel 1. They change me extra fees. Triple what I paid to Expedia 2. The staff aren't professional 3. Too much dust in the Hotel.

2/10 Terrible

abdulhai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
سيئ
سيئ
Stayed 1 night in Aug 2018
Response from Islam Nagy on 20 Oct 2018
Dear Mr. Abdulhai, Thanks for choosing Tolip Family Park Hotel ,Thank you for sharing your experience , we are sorry for any mistakes. we will do our best to meet your expectation ,we are looking forward to welcoming you again. Islam Nagy Front Office Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2018
Response from The Management on 8 Aug 2018
Thank you for staying with us. We work hard to make your next visit More comfortable, appreciate your feedback Very best Regards

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Alaa Shafie - General Manager on 9 Jul 2018
Thank you very for your kind note, I'll be more than happy to share your compliment with the entire employees, once again thank you and i look forward to welcoming you again .

10/10 Excellent

Tamer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اكثر من رائع
رائعة كل شئ جيد ساونا و جاكوزي و جيم و حمام سباحة كل هذا مجانا

6/10 Okay

özgür

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Şehir gurultusunden uzak
Temizlik zayıftı.Gorevli personel ilgikiydi.Havaalanı shuttle için çok 5 km mesafeye kişi bası 40$ istiyorlar. Bolge sehır dısında sakın bır yer

8/10 Good

Tuija

Liked: Cleanliness, staff & service, property conditions & facilities
Palvelu. Respaan poikien palvelu oli ensiluokkaist

2/10 Terrible

Mohd waseem

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
IL problema principale è stato Expedia
Mancanza di chiarezza in esporre i prezzi. Abbiamo dovuto pagare 300€ in più di quello proposto sul sito. Non c'è chiarezza sulla diversità tra cittadini egiziani ed stranieri
Stayed 2 nights in Mar 2018