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Reviews of Swiss Inn Hotel Cairo

3 out of 5
Swiss Inn Hotel Cairo
7 El Hegaz St. From Gamet El Dewal St., El Mohandeseen, Giza

Reviews

6.4
Rating 10 - Excellent. 10 out of 55 reviews" "
Rating 8 - Good. 16 out of 55 reviews" "
Rating 6 - Okay. 10 out of 55 reviews" "
Rating 4 - Poor. 13 out of 55 reviews" "
Rating 2 - Terrible. 6 out of 55 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Rafael, Topeka

Travelled with partner
Liked: Cleanliness, staff & service
Inside the Hotel was nice and clean, staff were excellent. Outside property surroundings is awful.
Stayed 1 night in Apr 2024

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Ahamadu

Liked: Cleanliness, staff & service
Good overall
Stayed 7 nights in Sep 2023

2/10 Terrible

Hakim

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel I have ever stayed
Stayed 3 nights in Jul 2023

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Oct 2022

2/10 Terrible

Ahmed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worest ever
Stayed 1 night in Feb 2022

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2022

8/10 Good

Issam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

4/10 Poor

Ramadan

Travelled with family
Liked: Staff & service
Disliked: Amenities
I like it close to restaurants and shop. The place is 3 stars. The room is below average standard.
Stayed 2 nights in Jan 2022

8/10 Good

Noran

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Ahmed

Liked: Cleanliness, property conditions & facilities, room comfort
Not so bad
It qas overall good, but i have issues with the restaurant, as i was unable to get a menu easily, and when itl did most of items were not available.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a comfortable stay, serviceable, nice service, nice staff, well trained, friendly, hospitality. The staff is very nice, hospitable, quick service,
Stayed 9 nights in Oct 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, very responsive, always smiling You feel at home
Stayed 4 nights in Feb 2020
Response from Swiss Inn Front Desk on 18 Feb 2020
Hello Dear, Thank you for sharing your feedback regarding your stay! I am glad that we were able accommodate a room move for you. Also, thank you for the kind words regarding Everything. We are continually trying to improve the variety and quality of Service that we offer. Thank you for staying at Swiss Inn Hotel and we hope that you will consider us for your next trip!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the only advantage, however the staff are very nosey and not professional I would walk up every morning on the noise of the housekeeping staff and and when I go out of my room, they approach me hoping to get tips. I definitely wouldn’t recommend it. There is no privacy at all.
Stayed 10 nights in Jan 2020
Response from Swiss Inn General Manager on 18 Feb 2020
Hi Dear, Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’d like to invite you again at our hotel and experience the improved stay. If you have any further concerns, please share it with us at: info@swissinnhotelcairo.com. Your feedback and suggestions are always welcome. Hoping to see you soon!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Swiss Inn Front Desk on 18 Feb 2020
Hello Dear, Thank you for sharing your feedback regarding your stay! I am glad that we were able accommodate a room move for you. We are continually trying to improve the variety and quality of Service that we offer. Thank you for staying at Swiss Inn Hotel and we hope that you will consider us for your next trip!

8/10 Good

Verified traveller

Stayed 6 nights in Jan 2020
Response from Swiss Inn Front Desk on 18 Feb 2020
Hello Dear, Thank you for sharing your feedback regarding your stay! I am glad that we were able accommodate a room move for you. We are continually trying to improve the variety and quality of Service that we offer. Thank you for staying at Swiss Inn Hotel and we hope that you will consider us for your next trip!

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
THIS PROPERTY IS RENEWING THERE BUILDING , THERE BREACKFAST AND BUFFOT IS VERY POOR AND LOASY
Stayed 8 nights in Sep 2019
Response from ahmed ismail on 2 Nov 2019
Dear our customer we are very happy for choosing us next time you will find different restaurant we make some renovations in restaurant and rooms

4/10 Poor

Verified traveller

Disliked: Amenities
My check in was a room with king size bed, but i took a room with 3 beds far away from each other.
Stayed 2 nights in Aug 2019
Response from Ahmed ismail on 8 Sept 2019
Dear sir at first we would to thank you for choosing swiss inn hotel we hope to see you next time to avoid what happened before we hope to see you at your second home swiss inn hotel cairo regards swiss inn hotel management

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019
Response from ahmed ismail on 25 Jul 2019
thank you for chhosing swiss inn hotel cairo we hope to see you next time to avoid what happened before

8/10 Good

EMAD ELDIN

Liked: Room comfort
Stayed 1 night in Jun 2019

4/10 Poor

Rony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst hotels I've been to in my life
Rooms very dirty, breakfast terrible and they didn't let me in to the bar on the 14 floor they just told me it's private and became very sick after returning home from this hotel
Stayed 3 nights in Jun 2019
Response from Ahmed ismail on 8 Sept 2019
Dear mr.rony we would to thank you for choosing Swiss inn hotel we hope to see you next time to avoid what happened before we hope to see you at your second home Swiss inn hotel Cairo regards ahmed Ismail Swiss inn hotel management

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2019

6/10 Okay

Haytham

Disliked: Cleanliness
Stayed 6 nights in Aug 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2018

6/10 Okay

Emee, Jordan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel close to important places
Hotel entrance is great and staff are very helpful and welcoming but furniture and carpets are very old and breakfast was terrible.
Stayed 1 night in Sep 2017
Response from Ahmed ismail on 8 Sept 2019
dear miss.emee thank you for choosing Swiss inn hotel we hope to see you next time to see what happened with renovated restaurant and carpets we hope to see you at your second home Swiss inn hotel Cairo regards

2/10 Terrible

nlp, cancun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's very bad
It's very bad experience in this hotel from all item and my back it's have very pain from bad bade
Stayed 3 nights in Jun 2017

4/10 Poor

Liz, UK

Liked: Staff & service
Disliked: Property conditions & facilities
Location good but hotel not so good
Hotel on upper floors of a tower block. The top floor is a night club with music until late. Breakfast poor. Staff mostly very helpful. Location near restaurants, shops and money exchange outlets. About 30 minutes by taxi into Cairo central - traffic willing!!
Response from Ahmed ismail on 8 Sept 2019
Dear Mr.liz thank you for choosing Swiss inn hotel we hope to see you next time to see what happened with renovated restaurant and breakfast we hope to see you at your second home Swiss inn hotel Cairo regards

6/10 Okay

eva, melbourne australia

Liked: Staff & service
Location and staff hard to beat
I stayed for just on a month . Mix of business and exploration . From day one the staff could not have been more friendly and supportive of what I asked. This stood true for the staff who serviced the room to the door security and the reception and breakfast room staff as well as the manager . The location excellent ! The hotel itself needs a facelift etc but the walkin shower was an excellent size as was the bathroom . The bedroom was also a good size . Water pressure a bit low and a few cool showers. Staff could not do enough ! Ordered Uber and then I would call them and they would talk to the driver and explain what was required !
Response from Ahmed ismail on 8 Sept 2019
Dear Miss.emee thank you for choosing Swiss inn hotel we hope to see you next time at your second home Swiss inn hotel Cairo regards

2/10 Terrible

ali, l

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confidatial
This hotel is the worst ever bad conditions and old the staff is not nice and they share your personal information with other parties no confidtiality shame on you

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Buyer beware, low maintenance guests only
The hotel was not as advertised, by pictures online. It is an old building and the rooms are pretty worn down/dirty. The front desk staff was really helpful and accommodating. The wifi was very slow and often not available.

8/10 Good

Diaa

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

NABIL

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2021

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
إقامة رائعة
كانت إقامة رائعة المكان نظيف. ومعاملة العاملين رائعة
Stayed 1 night in Apr 2021

8/10 Good

hady

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2021

8/10 Good

Diaa

Liked: Staff & service
Disliked: Room comfort
Stayed 4 nights in Dec 2019
Response from Swiss Inn Front Desk on 18 Feb 2020
Hello Diaa, Thank you for sharing your feedback regarding your stay! I am glad that we were able accommodate a room move for you. Also, thank you for the kind words regarding Everything. We are continually trying to improve the variety and quality of Service that we offer. Thank you for staying at Swiss Inn Hotel and we hope that you will consider us for your next trip!

10/10 Excellent

Abdelazim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une équipe agréable et a l'écoute.un hotel bien situé , propre. Et une Petite déjeuner bien Varié .je vous conseil c'est bien.
Stayed 1 night in Dec 2019
Response from viola on 13 Jan 2020
Hello Abdelazim , Thank you for sharing your feedback regarding your stay! I am glad that we were able accommodate a room move for you. Also, thank you for the kind words regarding Everything. We are continually trying to improve the variety and quality of Service that we offer. Thank you for staying at swiss inn Hotel and we hope that you will consider us for your next trip!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
فندق مستواه تحت المتوسط
الغرفه لا باس فيها كسكن ونوم . الافطار في البوفيه دون المستوي . سكنت في الدور 13 وحمام الغرفه فيه رائحة مجاري ورغم حضور السباك ولكن لم يعالج المشكله وعطر الحمام وفتح الماء فقط والمشكله جذريه في مواسير الصرف . المصبغه لا يلتزمون بمواعيد التسليم للملابس . مدير الفندق لا اعرف اسمة شخص متفهم واسلوبة راقي ويحاول حل المشاكل بقدر استطاعته
Stayed 2 nights in Nov 2019
Response from viola on 13 Jan 2020
عميلنا العزيز , نعتذر جدا علي أي مشكله واجهت حضرتك و نتمني زيارتك قريبا بعد معالجه كل المشاكل و نعدك بأن تحظي بتجربه أفضل فنحن نسعي دائما للحفاظ علي مستوي راقي جدا من الخدمه المقدمه.وتطويرها بشكل دائم تحياتنا فريق عمل فندق سويس إن

4/10 Poor

John, Manchester

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A hotel with the minimal of comfort. It will give you a night sleep. Breakfast: Don’t have any expectations. Especially in comparison to international standards. Staff was nice but that is not enough.
Stayed 2 nights in Nov 2019
Response from viola on 13 Jan 2020
Hi John, Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’d like to invite you again at our hotel and experience the improved stay. If you have any further concerns, please share it with us at: info@swissinhotelcairo.com. Your feedback and suggestions are always welcome. Hoping to see you soon!

8/10 Good

Jassim

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018

8/10 Good

Abdulaziz

Liked: Cleanliness, staff & service
جيد
موقع الفندق ممتاز جدا لاكن الفندق قديم جدا وفيه ازعاج بسبب وجود ديسكو وبار فيه
Stayed 4 nights in Nov 2018
Response from ahmed ismail on 21 Jan 2019
نشكر حضرتك لاختيارك الفندق ونعد حضرتك فى المره القادمه بتحسن المستوى وتجنب الصوت

10/10 Excellent

Kadhim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Kadhim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Kadhim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
موقع الفندق والخدمة رائعة
كانت اقامة رائعة واشكر العاملين في الاستقبال على حسن الضيافة kadhim mohammed
Stayed 1 night in Oct 2018

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

4/10 Poor

khaloudi, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel sale et les photos sur Internet pas vrai
pas recommandè du tout chambre sale très vieux ca prend une renovation pour tous l'hotel
Stayed 1 night in Jul 2018
Response from Ahmed ismail on 8 Sept 2019
thank you for choosing Swiss inn hotel we hope to see you next time to avoid what happened before we hope to see you at your second home Swiss inn hotel Cairo regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الموقع المميز والآمان
للرحلات السريعه العمليه المهم اختيار الغرف المجددة
Stayed 1 night in Jan 2018

10/10 Excellent

Zahair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق طيب والعاملين اطيب
اقامه جميله العاملين في الاستقبال علي مستوي عالي من المهنيه والاحترام والعاملين في نظافة الغرف ممتازه وعلي العموم الجميع طيبين ولكن الفندق يحتاج تجديد للمراتب لأنها قديمه نوعا ما والولايات ممتازه وكذلك المناشف يلزم بوصفه فوريه رش الأدوار بمعهد معطره لأن الأسباب والدرجات بسبب التدخين كأنها مقابر
Response from ahmed ismail on 21 Jan 2019
نشكر حضرتك على الاقامه بالفندق كما نشكر سيادتكم على ابداء رأيكم على ان تكون اقامتكم المره القادمه افضل من ما سبق