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Reviews of Cosmopolitan hotel

3 out of 5
Cosmopolitan hotel
1 Shar'A Ibn Talaab, Off Shar'A Qasr Al-Nile City, Cairo, Cairo Governorate

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 101 reviews" "
Rating 8 - Good. 30 out of 101 reviews" "
Rating 6 - Okay. 16 out of 101 reviews" "
Rating 4 - Poor. 14 out of 101 reviews" "
Rating 2 - Terrible. 6 out of 101 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Rosa Patsy un

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Dr. Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein schönes, nettes historisches Hotel mitten von Kairo
Stayed 10 nights in Apr 2024
Response from Ahmed Said on 29 Apr 2024
THANK YOU SO MUCH

10/10 Excellent

Eric

Travelled with partner
Very nice hotel, and friendly staff. The area was nice and close to the museum.
Stayed 3 nights in Apr 2024
Response from Ahmed Said on 18 Apr 2024
Thank you

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 12 nights in Apr 2024
Response from Ahmed Said on 16 Apr 2024
Thank you

4/10 Poor

Keith

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was not nice. Front desk were young guys that were unable/ difficult to help with attractions or transportation. Hotel is old and needs to be renovated. I used Uber, but they try to scam you. I used Viator for attractions. They pick up and drop you off at your hotel. I moved in the middle of my stay to Ritz Carlton… an expense that I did not plan for, but had to.
Stayed 6 nights in Mar 2024
Response from Ahmed Said on 16 Apr 2024
Hello Ms. Keith Greeting from cosmopolitan hotel we are sorry for this troubles you faces we will try to improve this problems

8/10 Good

MILIND, PUNE

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A boutique hotel since 1927 , rooms have been refurbrished , staff is friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Ahmed Said on 1 Apr 2024
thank you for your comment

8/10 Good

Rosa Patsy un

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ahmed Said on 23 Mar 2024
Thank you for your review

6/10 Okay

Kaung

Travelled with partner
Disliked: Amenities, property conditions & facilities
The location is good. The room is quite spacious (booked the junior suit) but the bathroom is very small, the shower sink is not working properly (water drain very slowly). The furniture, carpet (in/out) are very old. The staff are ok (not very friendly). The price is not bad (not a peak season). Overall, 5/10.
Stayed 2 nights in Feb 2024
Response from Ahmed Said on 25 Feb 2024
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.

6/10 Okay

massood

Travelled with family
Liked: Cleanliness, staff & service
Building is old and needs renovations. Shower in our room was a disaster
Stayed 3 nights in Feb 2024
Response from Ahmed Said on 25 Feb 2024
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only neverive is that the hotel forgot to have us picked up at the airport. 5 hours later and $500 poorer and we arrived at the hotel. From that time on, the hotel was very nice. The housekeeping staff was excellent. The beds were comfortable and the location right in the downtown area. Very opulent looking lobby.
Stayed 3 nights in Dec 2023
Response from Ahmed Said on 25 Feb 2024
thank you

4/10 Poor

Shamim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sub Standard
The quality of the hotel rooms is significantly below standard. The buffet breakfast was satisfactory, but not impressive. Additionally, there was a noticeable damp smell emanating from the rooms, while the reception area was heavily filled with smoke. However, it is worth mentioning that the hotel is situated in a pleasant area. Despite the appealing pictures displayed on the website, considering the amount I paid, I would not choose to stay at this hotel again.
Stayed 2 nights in Jan 2024
Response from Ahmed Said on 25 Feb 2024
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic for the price
This historic hotel is a beautiful structure with an elegant art deco elevator. Marble floors beautiful details.good location. My bathroom was a bit outdated but very clean..staff is fantastic and very polite and helpful..my house keeper Said was fantastic and would create animal sculptures daily. Each one better than the next..a good choice at an excellent price..
Stayed 3 nights in Dec 2023
Response from Ahmed Said on 25 Feb 2024
Thank you so much for your kind words – we're really happy to know that you enjoyed your stay with us and found our staff, rooms, breakfast to your liking. We hope to welcome you back again soon!

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ahmed Said on 25 Feb 2024
thank you

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nice hotel- very clean safe and staff was wonderful Especially Kahlid who works security. They made me and my girlfriend so happy and comfortable. Certainly would come back if I was in Cairo.
Stayed 2 nights in Nov 2023
Response from Ahmed said on 31 Dec 2023
Thank you for choosing cosmopolitan hotel we are very proud to host you in our hotel

6/10 Okay

Mohammed, Doha

Travelled with group
Disliked: Cleanliness
Average property. Cleaning service not that good
Stayed 3 nights in Dec 2023
Response from Ahmed Said on 25 Feb 2024
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

marco a

Liked: Cleanliness, staff & service, property conditions & facilities
They wouldn’t check me in or let me dine without cash payment I used the laundry services and besides taking two days, they lost my expensive shirt and some other items But I would stay there agsin

6/10 Okay

Hafiz Faisal

Liked: Cleanliness
Disliked: Amenities
They should provide hair brush, iron qnd other basic things. The shower wasn't working either.
Stayed 3 nights in Nov 2023

8/10 Good

MAHMOUD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
everything was fine. thanks
Stayed 4 nights in Nov 2023

8/10 Good

Ismed

Travelled with partner
Liked: Cleanliness, staff & service
Walking distance to not only museum but also restaurants
Stayed 2 nights in Oct 2023

8/10 Good

Ismed

Stayed 2 nights in Oct 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Cosmopolitan work assiduously to provide the best service for their guests. The rooms are clean The breakfast buffet is excellent. The hotel is strategically located near the Egyptian Museum, the Nile River and the railway/subway metro. This hotel is a great value for the money and has an "old" school charm.
Stayed 3 nights in Oct 2023

2/10 Terrible

Gamal

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was good , just I had a mistake when I observed. I had a previous reservation from 10-1 to 10 4 In the new reservation I put 3:5 instead 4:6 I tried many times with them to conceive them I already pay them 6 days but they refused and charged me cash for extra day that I didn’t get the service I need your help to get my money back Thank you
Stayed 2 nights in Oct 2023

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is an old-fashioned decorated hotel, very nice. The only "minor" is the main elevator, also "old-fashioned". It needs to be closed manually, which some customers seem to forget. Location is also good.
Stayed 4 nights in Jul 2023
Response from Alber on 12 Aug 2023
Thank you

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic hotel, friendly helpful staff. I love the location convenient for shopping and dining.
Stayed 2 nights in Aug 2023
Response from Alber on 20 Aug 2023
WE ARE PROUD TO BE YOUR HOST

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Historical hotel, unique.
Stayed 2 nights in Aug 2023
Response from Alber on 20 Aug 2023
WE ARE PROUD TO BE YOUR HOST

6/10 Okay

Fazle Abbas

Travelled with partner
Disliked: Property conditions & facilities
Really good location but in desperate need of refurbishment, it is far too old
Stayed 1 night in Jul 2023
Response from Ahmed Salem on 22 Jul 2023
Dear Fazle Abbas,thank you for your feedback, already we started to refurbishments all the rooms furniture

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in staff were not really that great but the other staff were wonderful!! The hotel itself is nice but need a little TLC. I would stay here again.
Stayed 2 nights in Jul 2023
Response from Cosmopolitan Hotel on 11 Jul 2023
Dear Dawn , Thank you for your kind feedback

2/10 Terrible

Ivan

Stayed 3 nights in May 2023
Response from Ahmed Salem on 25 Jun 2023
Dear Ivan ,Have a grat day.Kindly send your feedback and missing point in order to follow it. Regards,Cosmopolitan Hotel Cairo

10/10 Excellent

Gamal, Plantation

Stayed 13 nights in May 2023
Response from Ahmed Salem on 22 Jun 2023
Dear Gamal, Thank you for your kind feedback

10/10 Excellent

Ling Li

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Ahmed Salem on 30 May 2023
Dear Ling Li, Thank you

8/10 Good

Ling Li

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from ahmed on 17 May 2023
thanks

8/10 Good

Waqar

Travelled with group
Liked: Cleanliness, staff & service
Nice hotel for the price. Staff was friendly and the breakfast included was also good. Shower didn't have hot water with was a little inconvenient. Overall, if you are looking for an affordable spot near downtown Cairo, this is a good one.
Stayed 4 nights in Apr 2023
Response from ahmed on 6 May 2023
thanks waiting your next visit soon

6/10 Okay

Abdul

Travelled with family
Disliked: Staff & service
Old Hotel but they did the renovations. Quite busy area. Everything almost available close by . Staff is not very helpful.Should improve the level of service.
Stayed 2 nights in Apr 2023
Response from ahmed on 3 May 2023
thanks we will do our best

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from AHMED on 30 Apr 2023
THANKS

10/10 Excellent

David, Palm City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from AHMED on 6 Apr 2023
THANKS

4/10 Poor

Subhash

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from AHMED on 19 Apr 2023
thanks

6/10 Okay

Addam

Liked: Cleanliness, room comfort
A few small changes could bring big improvements
This hotel has a great location in Downtown Cairo, with easy walking distance of Tahrir Square.The lobby looks really fancy in a vintage way, and the elevator gives off a big vibe of retro glam. All of this doesn't feel like it has been looked after very well though, and could do with a bit of TLC. Staff provide a mixed bag, with some being very engaged and helpful, but others looking bored, and annoyed by requests. On arrival, we were offered an "upgrade" from the junior suite we had booked, although this turned out to be to a smaller, worse room, and thankfully we were able to keep the room we had originally booked. We left early for the airport on the last day, and had requested a breakfast box. Unfortunately on check-out, this hadn't been prepared. The guy on the desk didn't really seem to care, and nothing was offered to compensate for the extra expense we'd incur because of this. The room was spacious and comfortable, the breakfast on the first day was plentiful, if not outstanding. Feel like with a couple of small changes and improvements in customer service, this could be even better.
Stayed 2 nights in Mar 2023
Response from Ahmed Salem on 21 Mar 2023
Dear Addam Merali-hosieneLet me first to thank you for your feed back and attention.we apologize for the missing point with you and we will improve all the service and check all the times to passed all the issues during your stayRegards,Ahmed SalemFO MGR

4/10 Poor

Anar

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Dirty hotel
Stayed 3 nights in Mar 2023
Response from AHMED on 19 Mar 2023
thanks alot

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location of main arterial street. Value for money, friendly helpful staff.
Stayed 2 nights in Mar 2023
Response from AHMED on 9 Mar 2023
THANKS

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful old lift. Very friendly and helpful staff. Good and tasty food but limited menu. Helpings generally too big. No alcohol (not a problem but we were not made aware of this when we booked). Room not what I would call 'a luxury double': no chairs and fairly cold especially during the first 2 weeks. Shower flooded bathroom, but spread of water could be contained by judicious placement of towels on the floor. Very noisy at times. Sometimes other guests but also a lot of building work going on right by the hotel. Not the hotel's fault but something to be aware of. Area was a bit dirty (building work) and Cairo is very polluted. Traffic is appalling, constant and incredibly noisy with almost constant use of horns - again not hotel's fault but something to be aware of. No idea what happens to the huge number of plastic water bottles - hopefully recycled. Truly wonderful hot chocolate.
Stayed 27 nights in Feb 2023
Response from Ahmed Salem on 3 Mar 2023
Dear Mr. and Mrs. GeoffreyThank you for your kind review Best Regards,Ahmed SalemFO MGR

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water took forever to get to the tap or shower. Also air-conditioning to forever to get going everything else was good.
Stayed 5 nights in Feb 2023
Response from Ahmed Salem on 20 Feb 2023
Please contact 0

2/10 Terrible

Brent

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here. Cairo has no midrange accomodation. As a couple who attempted to go midrange this is not it. Pay for a Hilton or similar. The hotel is completely rundown- no hot water, very old and the worst it was very dirty. There were hairs everywhere. It’s like they didn’t own a vacuum. Not to mention the linen at breakfast probably hadn’t been changed in months.
Stayed 2 nights in Feb 2023
Response from ahmed on 11 Feb 2023
THANKS ALOT W ARE SO SORRY FOR ANY MISSING BUT WE DO OUR BEST TO GET YOUR SATISFACTION

8/10 Good

Awais

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only good part in this hotel is location all good
Stayed 5 nights in Jan 2023
Response from AHNED on 8 Feb 2023
THANKS ALOT

6/10 Okay

Davis

Disliked: Cleanliness, amenities, property conditions & facilities
- Great Location - Clean Rooms - Public area's need to be cleaned - Breakfast was the same everyday and was at best fair
Stayed 1 night in Jan 2023
Response from Ahmed Salem on 29 Jan 2023
Dear estimated Guest,Thank you for your feedback

6/10 Okay

Elena

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2023
Response from ahmed on 29 Jan 2023
THANKS ALOT

10/10 Excellent

HELI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Before booking Cosmpolitan Hotel I read comments possitive and negative and I was uncertained of what was going to happen once I would be there. I enjoyed my stay here. Staff was friendly and helpful. Internet and TV work much better of what the comments mentioned. The location is close to many shops, the Egyptian Museum, the Nile, Subway. It is in the middle of Downtown Cairo. The ambience is vintage and while there I felt that I was traped in one of Agatha Cristie's novel. Breakfast is ok. My room was cleaned and it seemed to be recently renovated. I enjoyed the shower after walking around Cairo. Whenever I returned to Cairo I would like to return here.
Response from ahmed on 29 Jan 2023
THANKS ALOT

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
This place is a great hotel to stay, the area is an old part of town but is a bargain of a stay, easy to get transportation to anywhere in town from the hotel.
Stayed 5 nights in Jan 2023
Response from ahmed on 29 Jan 2023
THANKS ALOT

2/10 Terrible

Mostafa

Stayed 1 night in Jan 2023
Response from ahmed on 29 Jan 2023
THANKS SIR

2/10 Terrible

Marko

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This plane is definitely not a 4.5 star. I would never stay here again. Room was dirty, the floors seemed like they were never mopped, we got a non smoking room ( which Apparently was the only one on our floor ) and you could smell the smoke in the room. Breakfast was nasty and the food was cold.
Response from ahmed on 21 Jan 2023
good morning sir this is not a correct evaluation hoe come that we usual do our best to give our guest very good quality you can look for our reviews thanks