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Reviews of Cairns Holiday Lodge

3 out of 5
Cairns Holiday Lodge
259 Sheridan Street, Cairns North, QLD

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 27 reviews" "
Rating 8 - Good. 11 out of 27 reviews" "
Rating 6 - Okay. 8 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2020

6/10 Okay

Mrs.Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family
very comfortable and clean. Pool and BBQ Area was great. Kitchen facilities minimal but enough. Staff friendly and very helpful. Towels for pool use provided.
Stayed 5 nights in Sep 2019

2/10 Terrible

TravelExpert, Brisbane

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
A few run down units in an apartment block owned by various people managed by a grumpy couple who seem to be perennially unhappy to have you staying there. They will nickel and dime on practically all your needs and generally the less you interact with them despite their insistent, pushy sales tactics to buy tours from them at inflated prices, the more enjoyable your stay.Based on detailed ratings below, I give it 2/10 in overall ratings Beds : Had a queen and a double in the room. The Queen mattress felt uncomfortable and when i mentioned it to the male manager, he practically shooed me away saying "I do not swap out beds, i cant keep everyone happy" just minutes after paying in advance $600 for a 5 night stay.After a call from expedia, the lady manager came over with one of those egg carton foam toppers and gave us a long speech on how much it cost them buying what is normally in every good hotel cupboard Amenities/ room supplies: We were a family of 2 adults and a child paying 'extra person fee' of $50 for the child and all we got was 5 sticks of sugar,2 soap slivers,1shampoo,1 conditioner and 4 instant cofees.,we thought it will be refilled as part of room service but all the room got as part of 'service' is a swap of 3 towels with none of the other consumables refilled. On asking for sugar, i was offered a container of sugar the manager 'scavenged' from previous checkouts.Beyond abysmal service.
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2018

8/10 Good

sarah, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Has everything you need. Very good location. Staff were so lovely.
Stayed 6 nights in Dec 2017
Response from mike on 2 Jan 2018
Thank you Sarah.We really do appreciate your positive response.All the best for the year ahead

10/10 Excellent

Mark, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best
The motel is in a great position, Mike and Suzie are the best managers you will find anywhere. They were so helpful in telling me where to go for meals, tours etc. I took sick when there and Mike took me to the Medical centre and then in hospital brought things to me. When I friend came up to Cairns to help me they took care of him until I was able to return to Brisbane. A big thank you to Mike and Suzie as I am sure I would not have received this help from any other motel manager
Stayed 14 nights in Jul 2017
Response from Mike and Suzie on 15 Sept 2017
Thank you Mark. We hope all is well with you now. Cheers

6/10 Okay

Bob, Sydney

Liked: Cleanliness, staff & service, room comfort
Simple but comfortable
Clean room Close to airport and walking distance to city Old but suited our requirements Friendly staff Able to purchase tour tickets at front desk
Stayed 5 nights in Aug 2017
Response from Mike on 17 Sept 2017
Thank you very much for your kind review. It is appreciated

6/10 Okay

RJ, Colorado

Liked: Cleanliness, staff & service
close to almost anything
The hotel is located within walking distance of nice places to eat, the boardwalk, and shops. The managers were very helpful with tours, places to eat, and what is available nearby. They were very nice as they answered our questions and acted like they really enjoyed helping us make selections.
Stayed 2 nights in Aug 2017
Response from Mike on 17 Sept 2017
Thank you so much for your kind review. We are glad that you enjoyed your stay

6/10 Okay

LBD82AUS, townsville

Liked: Cleanliness, staff & service
3 night stay
The owners were very friendly and very helpful but the place is abit out dated but it's a room and we only stayed for 3 nights but unfortunately it was busy season so I couldn't find any other place but it still was a nice place to stay even tho it was a short stay
Stayed 3 nights in Jul 2017
Response from Mike on 17 Sept 2017
Thank you for your review. We are an older building but we do pride ourselves in offering clean and comfortable rooms which is always appreciated

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy air con and fans. Host more interested in getting commission for arranging activities. Shower temperature control useless with cold to burning at no warning.do not consider good value for money.
Stayed 7 nights in May 2017

10/10 Excellent

Robert, Elk Grove, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel.
Nice, clean, comfortable, friendly, and very well managed home away from home. I will come here again.

8/10 Good

Greg, Townsville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
The rooms was clean, spacious and well appointed and there were premium cable channels available on the TV. Good value for money!

4/10 Poor

Nicole , I

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In need of renos
Tired motel needing a Reno. Room was clean, but still felt like it needed a good scrub. Shower was awful & barely had any water pressure.

8/10 Good

Ray and Milan, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to shops and restaurants
Susie and Mike are great the nicest and most helpful people you could ever wish to meet.

8/10 Good

Michelle, Gympie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sized room with everything we needed
Susie and Mike were very helpful and gave us lots of useful info about local attractions. This was great for getting as much as possible from our limited time in Cairns.

8/10 Good

Martin, Australia - NT - Regional NT

Liked: Cleanliness, staff & service
Facilities: Modest, Typical; Value: Fair price, Reasonable; Service: Courteous; Cleanliness: Pleasant;

10/10 Excellent

Lakmal

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line;

10/10 Excellent

Beata, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless; Very impressive with friendliness and service of the owners, Thanks Susie and Mike!:)

10/10 Excellent

Gordon, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Bev, Australia - QLD - Regional QLD

Disliked: Cleanliness, staff & service
Facilities: Everyday, Old and tired; Value: Acceptable price; Service: Lacking; Cleanliness: Dirty; Old and tired but it had the kitchenette that we needed for our stay

8/10 Good

fiona, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service
Facilities: Everyday, bath; Value: Moderate, Reasonable, had to pay for extra bed; Service: Courteous, friendly ; Cleanliness: older but refurbished; very near takeaways,bottlo. and iga store

6/10 Okay

patricia, Australia - NSW - Regional NSW

Disliked: Staff & service, property conditions & facilities
Facilities: Nothing special; Service: Rude; Manger seem to target us blamed us for blocking laundry sink and we dint even use laundry

8/10 Good

Cameron, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable, Economical; Service: Professional; Cleanliness: Lovely;

6/10 Okay

teresa, Australia - NSW - Newcastle

Disliked: Property conditions & facilities
Facilities: Old; Value: Over-priced; Service: Polite; Cleanliness: Neat;

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Gail, Australia - VIC - Ballarat

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Economical; Service: Respectful, Friendly, Courteous; Cleanliness: Spotless; Thank you for an enjoyable stay