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Reviews of ibis Caen Centre

3 out of 5
ibis Caen Centre
6 Place Courtonne, Caen, Calvados

Reviews

7.8

Good

Rating 10 - Excellent. 100 out of 402 reviews" "
Rating 8 - Good. 198 out of 402 reviews" "
Rating 6 - Okay. 69 out of 402 reviews" "
Rating 4 - Poor. 26 out of 402 reviews" "
Rating 2 - Terrible. 9 out of 402 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

mahendra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent venue in the town center within walkable reach of restaurants and historical sites. Parking is extra cost which is a downside.
Stayed 1 night in Mar 2024
Response from Pierre on 7 Apr 2024
Dear Mahendra. We're thrilled to read that you enjoyed your stay with us. We look forward to seeing you again soon. Kind regards. Pierre - Front desk.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from La reception on 25 Jan 2024
Bonjour,Toute l'équipe vous remercie d'avoir pris le temps de nous évaluer.Au plaisir de vous revoir dans notre établissement.

10/10 Excellent

Randolph

Stayed 1 night in Dec 2023
Response from Emma - La Reception on 15 Dec 2023
Randolph, merci pour cette excellente note !Au plaisir de vous accueillir de nouveau!

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly ok
A bit tired looking in the bedrooms , bar ok but super expensive , situated nicely all in all ok for a bed and tub and nice shower
Stayed 1 night in Nov 2023
Response from Andrea - Reception desk on 17 Nov 2023
Dear Tony,Thank you so much for your feedback following your stay with us!You'll be hapy to know we will soon be renovating the bedrooms of our Ibis hotel as they are indeed starting to be slightly dated.We hope you'll be happy with the difference durng your next stay with us.Warm regards,

4/10 Poor

Faith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very friendly staff and easy check in process. There was only one outlet in the room for two adults which was highly inconvenient - not even one in the bathroom! AC worked great!
Stayed 1 night in Oct 2023
Response from Andrea - Reception desk on 28 Oct 2023
Dear miss Faith,We are delighted to read that we made you feel welcome and that check-in went smoothly. We are sorry about the incovenience you encountered. Though there are no outlets in the bathroom for safety reasons, we realise only one in the bedroom is not ideal. Feel free to ask us for a power strip at reception desk next time!Looking forward to welcoming you again,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Andrea - La Réception on 23 Sept 2023
Cher Gary,Merci de votre retour! Nous sommes toujours ravis de recevoir des commentaires positifs.Nous espérons vous accueillir à nouveau prochainement!Sincèrement,

10/10 Excellent

Pilar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location of the hotel, the area was fantastic.
Stayed 1 night in Aug 2023
Response from Louis / Reception on 12 Sept 2023
Dear M.Pilar,all the team thanks you for taking the time to evaluate us. See you again in our establishment.Best regards

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and good stay for 1 night
Stayed 1 night in Sep 2023
Response from - Andrea, Reception desk on 11 Sept 2023
Dear Carolyn,We are happy to hear you had a nice stay. We always strive to make you feel welcome and satisfied, and it is very motivating to hear our efforts were appreciated!Thank you for your comment, we look forward to welcoming you again,Best regards

10/10 Excellent

Liesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to almost all the historic sites. Staff is very friendly and helpful. I highly recommend.
Stayed 4 nights in Aug 2023
Response from Louis / Reception on 30 Aug 2023
Dear M. Liesa,The whole team thanks you for taking the time to evaluate us. Hope to see you again in our establishment.Sincerely,

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel - no fuss
Its an IBIS Hotel, good price for the service, clean and right in the middle of Caen and close to the places to visit. Maybe some better indication as to where the parking is located would be a +
Stayed 1 night in Jul 2023
Response from Pierre on 5 Aug 2023
Dear Christophe. Thank you for your review, we're glad to read you enjoyed your stay with us. Kind regards. Pierre - Front desk.

8/10 Good

Bergur

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from La réception on 21 Jul 2023
Toute l'équipe vous remercie d'avoir pris le temps de nous évaluer. Au plaisir de vous revoir dans notre établissement.

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service
This is a convenient, clean budget hotel with very helpful staff but it is in need of refurbishment
Stayed 5 nights in Jul 2023
Response from La réception on 16 Jul 2023
Toute l'équipe vous remercie d'avoir pris le temps de nous évaluer. Nous serions ravis de vous revoir dans notre établissement.Bien cordialement

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely central hotel in Caen. Easy to walk around to the shops, castle, bars and ports. Market in a Sunday
Stayed 1 night in Jun 2023
Response from L'equipe Mercure / Ibis on 4 Jul 2023
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Room comfort
Good for teetotalers
Location is great and staff were friendly... but... room small and very tired. Bathroom smelt of pooling water. Not enough towels. The a/c was set by the hotel at 19 degrees. Freezing cold, but somehow the bed was hot. Didn't sleep well. Breakfast was OK. However the bar!! Saturday night we went out to eat, came back at 8:40, bar closed, despite saying open until 10:30. The bar served Ibis and Mercure. Who closes the bar at 840 on a Saturday?!
Stayed 3 nights in Jun 2023
Response from IBIS / MERCURE Team on 4 Jul 2023
I apologize for the inconveniences you experienced during your stay. We appreciate your positive feedback about the location and friendly staff. We apologize for the room size and its condition, as well as the unpleasant smell in the bathroom. We will address these issues with our housekeeping team to ensure improvements. Regarding the temperature and bed comfort, we will look into the air conditioning system to provide a better experience for future guests. We apologize for the inconvenience with the towels and will make sure there are an adequate amount available. We understand your frustration with the bar closure and will investigate this matter to ensure accurate operating hours are provided. Thank you for your feedback, and we hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Kathrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here were fab. The girl on reception was so helpful and made us very welcome . Hotel a bit shabby ,could do with a polish up.
Stayed 1 night in May 2023
Response from Louis on 7 Jun 2023
The whole team thanks you for your return.We look forward to seeing you back at our facility.Sincerely,

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Very basic- getting tired
Have stayed before. Location good with onsite parking. But getting shabby. No in room safe or tea making facilities. TV would not play BBC channel as listed and the ability to change to original language or English sub-titles was disabled
Stayed 1 night in Sep 2022

8/10 Good

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Pablo

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly hotel, great location and excellent staff
The hotel staff was the friendliest I encountered during the present tour of France. Unfortunately the hotel was smelling bad in more than one room. We suspect humidity, and staff in the morning actually admitttd the hotel smelled due to humidity
Stayed 2 nights in May 2022

10/10 Excellent

Adrian

Stayed 1 night in May 2022

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

8/10 Good

Suet Mui Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Blanca

Travelled with family
Liked: Staff & service
Could be better
At check in our reservation was not coded correctly (the type of room). Also, it wasn't clear from the site that parking was an additional 12E. It was very strange that the front desk was 'closed' and the reception was managed at the adjacent hotel. The room we were eventually given, to match the reservation, had no towels and it was 'tiny'.
Stayed 1 night in Jul 2020

10/10 Excellent

Seferitis, L.A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, food, location, facilities. Breakfast was awsome
Stayed 2 nights in Jan 2020

4/10 Poor

Eve

Liked: Cleanliness, staff & service
Disliked: Room comfort
Tiny rooms!
Room tiny. Not like the pics. Not enough room to open our two suitcases. Overpriced for what you get.
Stayed 1 night in Sep 2019

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, room comfort
Solo in Caen
Older hotel in a fabulous location and shares a bar space with Mercure hotel next door. So convenient and staff were really helpful. Quiet too so easy to get a good sleep.
Stayed 3 nights in Sep 2019

8/10 Good

gkw

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

6/10 Okay

Malak

Liked: Staff & service
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine and in line with its prospectus. The room was a little cramped and smelt of cigarette smoke (even though it was a non smoking room and the staff made a big effort to rectify the problem. The absence of facilities in the room (eg coffee making) was disappointing. But the hotel was modestly priced and well situated.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Not the usual welcome, brusque and declining to speak English Fortunately, the check-out was good. The breakfast zone was too busy, with a couple of coach groups at the same time
Stayed 1 night in Aug 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Jacqueline

Liked: Staff & service
Central location
OKAY but not up to usual Ibis standard. Good location right in town centre.
Stayed 1 night in Jul 2019

8/10 Good

MARTIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well run budget accommodation with friendly and helpful staff
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

It was Ok
Stayed 1 night in Jun 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended, I would stay again.
The location is great being in the centre of Caen near pubs and restaurants. They have their own car park under ground which was convenient and useful. Our room looked like it was suitable with wide doors and a wet bathroom. I'm not really a fan of wet rooms but it was fine for one night. Reception spoke very good English and were pleasant and helpful. i5 minutes from the ferry to Portsmouth.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Stayed 4 nights in Jun 2019

8/10 Good

D M

Liked: Cleanliness, staff & service, room comfort
Good - but shower pressure is poor for most
Very friendly and very helpful staff. The only really bad bit was that shower was more like a drizzle. It was also thus unresponsive...very cold for very long while, before you over control it to very hot. Other guests reported similar experiences. No hotel restaurant was available for dinner but there are very good restaurants close by - but book early. Breakfast was OK although there was no bacon on French bank holiday.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, well located and with great service.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, friendly staff. Parking charge is expensive though, especially for a motorcycle.
Stayed 1 night in May 2019

4/10 Poor

Artem

Liked: Staff & service
Disliked: Property conditions & facilities
2 Stars, old hotel
This hotel needs a renovation.
Stayed 1 night in May 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Overall pleasant
Service very good. Réception, bar and restaurants are excellent. Sadly room we had was the smallest ibis room I've ever seen and in need of decoration. Clean and perfectly serviceable though for an overnight stay. Be aware that, parking us underground, plentiful but 18 euros a day.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. So helpful. Great location, walkable. Had internet problems for 5 hours.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff
Wonderful hotel. Staff was extremely helpful since this was our first trip to France we needed a lot of assistance.
Stayed 2 nights in Oct 2018

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Great location and good value.
Stayed 1 night in Oct 2018

8/10 Good

Rosa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

PP, New Forest, UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location by harbour.
This was a quick overnight before a long drive, so basically sleep and go, but everything was handled smoothly and the breakfast had a good choice.
Stayed 1 night in Jul 2018