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Reviews of Finlen Hotel and Motor Inn

3.5 out of 5
Finlen Hotel and Motor Inn
100 E. BROADWAY, Butte, MT

Reviews

8.6

Excellent

Rating 10 - Excellent. 233 out of 424 reviews" "
Rating 8 - Good. 118 out of 424 reviews" "
Rating 6 - Okay. 38 out of 424 reviews" "
Rating 4 - Poor. 21 out of 424 reviews" "
Rating 2 - Terrible. 14 out of 424 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Stayed 1 night in Mar 2024
Response from SM on 15 Apr 2024
Thank you for staying with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from SM on 18 Mar 2024
Robert, Thank you for your business and thank you for the review!

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from SM on 13 Mar 2024
Kristina, Thank you for staying with us! We appreciate your feedback and your business.

6/10 Okay

Kimberly, Santa Rosa

Stayed 1 night in Feb 2024
Response from SM on 28 Feb 2024
Kimberly, Thank you for staying with us, we appreciate your business.

10/10 Excellent

Shawna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
classy.
Stayed 1 night in Feb 2024
Response from SM on 19 Feb 2024
Shawna, Thank you for staying with us and thank you for giving us a 5 star review!

10/10 Excellent

Norene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must in Butte
Wonderful, classic hotel. Great location and spacious, comfortable room.
Stayed 1 night in Feb 2024
Response from SM on 13 Feb 2024
Norene, Thank you for taking the time to leave us a review. We are so glad that you enjoyed your stay with us!

4/10 Poor

jay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not my cup of tea
Stayed 1 night in Feb 2024
Response from SM on 8 Feb 2024
Jay, We are sorry to hear that you did not enjoy your stay with us. We would love to know more and see how we can improve.

10/10 Excellent

Janet, Helena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SM on 15 Jan 2024
Thank you for the 5 star review, Janet! We hope to see you again soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old hotel. Congratulations on your 100 year anniversary.
Stayed 2 nights in Dec 2023
Response from SM on 31 Jan 2024
David, Thank you for the review!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good!
Good walkable location in the fascinating part of old town. This is a perfect stay to step back in time and stay in a piece of history.
Stayed 1 night in Nov 2023
Response from SM on 21 Nov 2023
Thank you for choosing the Finlen! We are so glad that you enjoyed your stay with us!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has been beautifully restored. Our room with two queens was really big because they took a wall out to make a larger room when they renovated. The bed was excellent, very comfortable. It was very quiet and nice. Walked to a super cute breakfast spot and historic museum downtown in the morning. Loved this place!
Stayed 1 night in Sep 2023
Response from SM on 16 Oct 2023
We love that you enjoyed your stay with us! We hope to see you again soon!

6/10 Okay

Mark

Travelled with partner
Disliked: Amenities
Dirty bathroom, bathroom fan was the loudest I have ever heard. Overall dated. Lounge staff was lacking and overall just middle of the road. Wouldn’t stay here again.
Stayed 1 night in Sep 2023
Response from SM on 4 Oct 2023
Mark, We are so sorry to hear that your room was not satisfactory. It is certainly not a normal occurrence with our housekeeping team and we will address it with the team. I will pass along your review to the Cavalier Lounge staff as well. Thank you for taking the time to leave us a review, we do appreciate your feedback and your business.

10/10 Excellent

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel. The staff was amazing and so generous and helpful. The rooms are beautiful as is all of the property. We cannot wait to stay here again. Thank you to lady who checked us in and was so kind and understanding. Traveling with a group can be a challenge!
Stayed 1 night in Sep 2023
Response from SM on 2 Oct 2023
Kelly, Thank you for taking the time to leave us a review! We are so glad that you enjoyed your stay at the Finlen. I will pass along your kind words to the front desk staff, we hope to see you again soon!

6/10 Okay

jessie

Business traveller
Liked: Staff & service
Disliked: Amenities
Decent hotel for what it is but the rooms are not comfortable. Very old hotel and there is no air coming into the rooms so in summer I would avoid - staff was very nice and it is a cool building it is simply old and for the same rate you can get a much more comfortable hotel. Old is cool I loved that part but it just lacks in amenities and as an example my tub backed up every time I took a shower. Anyhow overall I would avoid.
Stayed 4 nights in Sep 2023
Response from SM on 4 Oct 2023
Jessie, We are sorry to hear that you did not enjoy your stay with us. We would have been happy to have maintenance fix your tub or move you to a different room if we would have known about the issue while you were here. Thank you for taking the time to leave us a review and we do appreciate your business.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful historic buildings but so many are boared up, not a thriving downtown. great we could walk to decent restaurant for dinner.
Stayed 1 night in Sep 2023
Response from SM on 27 Sept 2023
Robert, Thank you for staying with us! We are glad to hear you got to enjoy some of our great local restaurants.

8/10 Good

DS

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from SM on 22 Sept 2023
Thank you for staying with us!

10/10 Excellent

Beth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has old world charm with excellent front desk staff and very good amenities including morning coffee, an on-site bar, vending/ice machines and an elevator. The parking lot was being resurfaced while I was there but there was plenty of street parking available.
Stayed 1 night in Sep 2023
Response from SM on 18 Sept 2023
Beth, Thank you for much for your review! We are so glad that you enjoyed your trip to Butte. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We wanted to stay in downtown Butte, and try an old historic hotel to get the full effect of our visit. It turned out to be very rewarding.
Stayed 1 night in Sep 2023
Response from SM on 13 Sept 2023
We love to hear this! Thank you for giving us a try. We hope that you will come back again soon!

10/10 Excellent

CHARLOTTE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the vintage character of this property.
Stayed 1 night in Sep 2023
Response from SM on 13 Sept 2023
Thank you for staying with us!

8/10 Good

Mark, Rock Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had originally booked the Finlen Hotel two weeks in advance, but a day before our stay we were notified the Hotel was overbooked and they put us in the Motor Inn section. It was a huge disappointment for us. However the Inn was nice and clean it was not where we wanted to stay.
Stayed 1 night in Aug 2023
Response from Sandra on 11 Sept 2023
Mark, Again my apologies for the issues with the rooms and the over-bookings we had. Next time you are in town I will personally see that you get a great room in the historic hotel.

10/10 Excellent

Chad, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I grew up in Butte but never stayed here. What a beautiful building, and the area is looking better all the time. Several great restaurants within walking distance.
Stayed 2 nights in Aug 2023
Response from SM on 5 Sept 2023
Chad, Thank you for staying with us! We are pleased to hear that you enjoyed your stay.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic building with old world charm in convenient downtown location.
Stayed 2 nights in Aug 2023
Response from SM on 25 Aug 2023
Barbara, Thank you for your review, we are so glad you enjoyed your stay!

10/10 Excellent

Theresa

Travelled with partner
Liked: Amenities
Beautiful hotel with many original details preserved in common areas and in our spacious and comfortable room. Very comfortable bed, amazing water pressure. Would have loved to have stayed longer.
Stayed 1 night in Aug 2023
Response from SM on 22 Aug 2023
Theresa, Thank you for staying with us! We are so happy to hear that you enjoyed your stay. We hope to see you again soon!

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Butte, Mt
Historical hotel, in historical district. Stayed in the "motor inn" part. Old school place, lots of character and in walking distance of a lot of places. Sparkys Garage, great food/beverages. Brisket was fantastic. Two different trolley ride. One is historical through town. The other tales you up to "Lady of the Rockies". Both a must.
Stayed 1 night in Aug 2023
Response from SM on 21 Aug 2023
Brenda, Thank you for staying with us!

8/10 Good

Patrick

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
This was a fun piece of history to get to stay in! I would have liked a mini fridge and microwave but otherwise it was great
Stayed 2 nights in Aug 2023
Response from SM on 14 Aug 2023
Thank you for staying with us!

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Uptown and close to events
Stayed 1 night in Aug 2023
Response from SM on 8 Aug 2023
Rochelle, Thank you for staying with us!

8/10 Good

Rod

Stayed 1 night in Aug 2023
Response from SM on 23 Aug 2023
Rod, Thank you for staying with us! We appreciate your review and your business!

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the nostalgia but the beds could have been more comfortable
Stayed 1 night in Jul 2023
Response from SM on 1 Aug 2023
David, Thank you for staying with us! We are so sorry that you did not enjoy our new beds. We appreciate your feedback and your business.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Better back in the day.
Small outdated rooms (although clean). Air cooling unit was extremely loud. Although they list a lounge, the server wouldn’t serve us (private party). A positive… they had a plug available to use own ev charging cord.
Stayed 1 night in Jul 2023
Response from SM on 1 Aug 2023
We are so sorry that you did not fully enjoy your stay with us and we will be sure to pass along your feedback to our lounge staff. Thank you for staying with us, we do appreciate your business.

4/10 Poor

NIcole, Seattle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
lots of style points for being a retro motel but very poor room design, old worn out furnishings, threadbare towels, and a loud sad window air unit that sucked in smoke from the outdoor smoking area. Didn't get much sleep, and even though the people were friendly and the Cavalier Room bar was great, we won't be back
Stayed 1 night in Jul 2023
Response from SM on 1 Aug 2023
Nicole, We are so sorry you had a poor experience with us. We are always looking at ways to improve amenities and guest experience and all feedback is invaluable. Thank you for your business.

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So absolutely charminf, clean and historic
Stayed 1 night in Jul 2023
Response from SM on 18 Jul 2023
Thank you for staying with us!

10/10 Excellent

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fun stay in a classic motor inn!
We had a nice stay at the Motor Inn. It was clean, cozy and great for a quick nights stay.
Stayed 1 night in Jul 2023
Response from SM on 18 Jul 2023
Brett, Thank you for staying with us!

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience!
Beautiful historic hotel, we loved our stay!
Stayed 1 night in Jul 2023
Response from SM on 11 Jul 2023
Anna, Thank you for staying with us! We are so glad you enjoyed your stay, we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from SM on 3 Jul 2023
Thank you for staying with us!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from SM on 28 Jun 2023
Thank you for staying with us.

2/10 Terrible

Sydney

Stayed 1 night in Jun 2023
Response from SM on 18 Jul 2023
We are sorry that you did not enjoy your stay. Please reach out to us at your convenience, as we would love to know what we could do better!

10/10 Excellent

MaryAnne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVE the Finlen Hotel, Butte, America!
Nora, the front desk employee, is the awesomest! So helpful, so friendly, so fun!!!! She gave great suggestions for local hot spots, etc.!
Stayed 1 night in Jun 2023
Response from SM on 22 Jun 2023
Thank you so much for staying with us! We will be sure to show Nora your awesome review!

8/10 Good

Michele D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from SM on 25 Jun 2023
Thank you for staying with us, we appreciate your business!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from SM on 19 Jun 2023
Thank you for staying with us!

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bummed we were in the motel part
Didn’t realize when I booked we were in the motel part and not the main building. Thought that should’ve been made more clear. Inside reminded me of a jail cell type atmosphere but it was clean. Thin walls for sure and a very tight parking lot for larger cars.
Stayed 1 night in Jun 2023
Response from SM on 19 Jun 2023
Melissa, Sorry about the confusion on our room types.Thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
great room after a long days drive
Stayed 1 night in Jun 2023
Response from SM on 16 Jun 2023
Thank you for staying with us, we appreciate your business!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great old hotel. Preservation is impressive. It was like going back in time. Butte is a place like no other in the USA.
Stayed 1 night in Jun 2023
Response from SM on 16 Jun 2023
Tom,We are so glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
A really cool historic hotel in uptown Butte. Very friendly staff, spotless room and comfortable bed.
Stayed 1 night in Jun 2023
Response from SM on 14 Jun 2023
Thank you for staying with us!

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Historical building is lovely to see, and great preservation, while be aware, it is an older property. Staff is wonderful.
Stayed 1 night in May 2023
Response from SM on 30 May 2023
Melanie, Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from SM on 30 May 2023
Ruth, Thank you for leaving us a rating! We hope you enjoyed your stay!

8/10 Good

Amber

Stayed 1 night in May 2023
Response from SM on 16 Jun 2023
Amber,Thank you for staying with us and for taking the time to leave us a rating! We appreciate your business.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel rooms were spotless. We felt like we had stepped back into time. Loved it!
Stayed 1 night in Apr 2023
Response from SM on 26 Apr 2023
Denise, Thank you for staying with us, we are so glad you enjoyed your stay!

10/10 Excellent

Annette

Stayed 2 nights in Apr 2023
Response from SM on 28 Apr 2023
Annette, Thank you for staying with us! We appreciate your business and thank you for taking the time to leave us a review!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I left my passport there and they got ahold of me right away, much appreciated
Stayed 3 nights in Apr 2023
Response from SM on 18 Apr 2023
Thank you for staying with us!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from SM on 14 Mar 2023
Thank you for staying with us!