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Reviews of Fairfield Inn & Suites by Marriott Butte

2.5 out of 5
Fairfield Inn & Suites by Marriott Butte
2340 Cornell Ave, Butte, MT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 688 out of 903 reviews" "
Rating 8 - Good. 168 out of 903 reviews" "
Rating 6 - Okay. 31 out of 903 reviews" "
Rating 4 - Poor. 10 out of 903 reviews" "
Rating 2 - Terrible. 6 out of 903 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. Room was quiet and beds were very comfortable.
Stayed 1 night in May 2024
Response from Mariah on 3 May 2024
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Bryce

Stayed 1 night in Mar 2024
Response from Mariah on 20 May 2024
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team and facility is in prime conditions. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mariah on 22 Apr 2024
Thank you for your 10 out of 10 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I hope that we can accommodate you in the future.

10/10 Excellent

Molly

Stayed 1 night in Apr 2024
Response from Mariah on 3 May 2024
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, loved there breakfast options they were impressively good. Mattresses were a little firm for my liking but not uncomfortable.
Stayed 1 night in Mar 2024
Response from Mariah on 1 Apr 2024
Thank you for your 4 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I am sorry the bed wasn't to your liking but you were still able to relax. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Melissa

Stayed 1 night in Mar 2024
Response from Mariah on 22 Apr 2024
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the front desk staff, minus one, were very friendly and professional. Up to date room. I had a nice conversation with a helpful housekeeper.
Stayed 4 nights in Feb 2024
Response from Mariah on 26 Feb 2024
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean. Staff is very nice and helpful.
Stayed 2 nights in Feb 2024
Response from Mariah on 26 Feb 2024
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Headframe
Great location and very friendly staff.
Stayed 2 nights in Jan 2024
Response from Mariah on 5 Feb 2024
Thank you for your 10 out of 10 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

8/10 Good

Patrick

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, nice rooms, nice people
Stayed 1 night in Jan 2024
Response from Mariah on 5 Feb 2024
Thank you for your 4 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

2/10 Terrible

Brittney

Business traveller
Liked: Cleanliness, amenities
Friendly staff
Stayed 2 nights in Jan 2024
Response from Mariah on 5 Feb 2024
Hello and thank you for your recent stay with us, I would like to get more information on your stay. I see you rated us a 1 out of a 5. Please let me know how we could have done better. Thank you

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mariah on 5 Feb 2024
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

6/10 Okay

Stephanie, Moody

Liked: Staff & service, property conditions & facilities
I was mostly satisfied. I only spent one night there. Upon arrival, check in was easy and staff was pleasant. When I got to my room, it was right in front of the elevators and right by the ice maker, so those made my stay quite noisy, unfortunately. The room smelled like dirty feet, or like wet musty carpet..that’s the best way I can explain it. I noticed that some of the towels in the bathroom were not clean. The hand towel hanging next to the bathroom sink was dirty and had brown crusty markings on it. There is a sign in the bathroom that states to be eco friendly if towels are unused, to leave them hanging. I suppose if you wipe your hands or face or anything but leave it hanging it stays in the room. It does say you can call to request new towels. It just seems unclean to leave towels in a used room regardless if they had been used or not. My only other complaint is that the curtains don’t close all the way. There is a set of sheer curtains that goes across the entirety of the window but it’s completely see through. I had to use my hair clip to clip the thicker curtain together to have privacy and to help with light coming in. If I needed a room in Butte again I would probably try somewhere else considering the price.
Stayed 2 nights in Jan 2024
Response from Mariah on 22 Jan 2024
I am really sorry you had these issues during your stay with us. We change all linens after each stay, the Eco-friendly sign is for stayovers who choose to have their room serviced during their stay. If they hang towels up, we do not replace them as the guest has choose to go eco-friendly. Once that guest checks out, we do change them entirely for our new guests coming in. Unfortunately, due to being sold out it's very hard to accommodate each and every one guest. I have informed Housekeeping about the smell of dirty feet and informed maintenance about the curtains. Again, I am really sorry you encountered this experience at our hotel during your stay.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mariah on 8 Jan 2024
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
We love the family suite at the hotel. It has a full bathroom and an extra powder room which is extremely helpful in the mornings. Only complaint is the pool hours. We were hoping to go for an early morning swim before starting our day.
Stayed 1 night in Dec 2023
Response from Mariah on 3 Jan 2024
Thank you for your 8 out of 10 Rating on your recent stay. Our pool is open 24/7 unless chemicals are being balanced, which is around 9AM. I am sorry you were unable to have your morning swim. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

JEANNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk super nice
Stayed 1 night in Dec 2023
Response from Mariah on 3 Jan 2024
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Dec 2023
Response from Mariah on 27 Dec 2023
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

4/10 Poor

Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The smell upon entering our room was awful. Musty or moldy smelling. The bathtub was in disrepair. Tile cracked and glued back in place. A patch on the tub. Etc. The bed was incredibly hard and uncomfortable. Neither my husband or I could really sleep and the little bit we did, we both woke up in pain. The breakfast was a disgrace. Eggs were terrible and sausage didn’t look right. It was a weird pale gray color. Those are things that can improve. The staff were so pleasant and well mannered. They were quick to greet us and help. The room was well stocked with towels and cups etc.
Stayed 1 night in Dec 2023
Response from Mariah on 27 Dec 2023
I am sorry to hear that you and your husband did not have a pleasant stay with us. Our breakfast is Marriott Standard and we are not allowed to change it. I have had Maintenace check the room for any kind of repairs that might have been needed. Unfortunately when it comes to repairs for showers/tubs we have to patch them, we'd have to replace the entire surround.

10/10 Excellent

George

Stayed 1 night in Dec 2023
Response from Mariah on 3 Jan 2024
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Hope

Stayed 1 night in Dec 2023
Response from Mariah on 3 Jan 2024
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed an over night due to a storm in the passes. Glad we checked in here! Welcoming staff. Breakfast was hosted by an amazing team that had it ready for weekend travelers WAY before scheduled. Extremely grateful.
Stayed 1 night in Dec 2023
Response from Mariah on 11 Dec 2023
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Demari

Stayed 1 night in Dec 2023
Response from Mariah on 11 Dec 2023
Thank you for your 10 out of 10 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Monica, ASHLAND

Liked: Cleanliness, staff & service, property conditions & facilities
The Fairfield in Butte is always a great place to stay.
Response from Mariah on 17 Nov 2023
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Jenness

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & quiet. The room was spacious
Response from Mariah on 17 Nov 2023
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mariah on 17 Nov 2023
Thank you for your 8 out of 10 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our short stay. Staff were very helpful.
Stayed 1 night in Oct 2023
Response from Mariah on 17 Oct 2023
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Very clean. Bathrooms are not closet size, but for almost handicapped person very low toilet, slippery, but beautiful tile floor, towels above toilet far from shower with no towel racks. Expedia offer was not really respected.
Stayed 3 nights in Oct 2023
Response from Mariah on 17 Oct 2023
Thank you for your 4 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I am sorry to hear you felt Expedia offer was not respected, if you could please give us more information on what that might have been. I hope that we can accommodate you in the future

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and breakfast good.
Stayed 1 night in Oct 2023
Response from Mariah on 11 Oct 2023
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Allan, Arcadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quality hotel, conveniently located a couple of minutes drive from the town and located near plenty of eating options. The room was spacious, clean and really comfortable. All of the staff we met were polite, friendly and made you feel welcome. Loads of parking and the property overlooks a huge grassy park. I would highly recommend this hotel to anyone wanting a relaxing stay in Butte.
Stayed 1 night in Sep 2023
Response from Mariah on 11 Oct 2023
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mariah on 11 Oct 2023
Thank you for your 10 out of 10 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin. Convenient location for our one night stay. Desk clerk very helpful. Room was clean and in good condition. Con: no regular coffee pack in room-only decaf.
Stayed 1 night in Sep 2023
Response from Mariah on 11 Oct 2023
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. We provide Decaf (Orange) and Regular (Green), I am sorry you didn't have regular coffee in your room. hope that we can accommodate you in the future

10/10 Excellent

Lorena

Stayed 1 night in Sep 2023
Response from Mariah on 11 Oct 2023
Thank you for your 10 out of 10 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Paul, clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mariah on 11 Oct 2023
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

4/10 Poor

Don

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mariah on 21 Sept 2023
Thank you for your recent stay with us. I would like to get more information on to why you rated us a 2 out of 5? Thank you.

10/10 Excellent

Karin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mariah on 12 Sept 2023
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Karen

Stayed 1 night in Sep 2023

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have 24 hour pool. Also, we had an outlet not working in the bathroom and they had it fixed within an hour!
Stayed 2 nights in Sep 2023
Response from Mariah on 7 Sept 2023
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
One of the most pleasant hotel stays I have ever experienced
Stayed 1 night in Aug 2023
Response from Mariah on 7 Sept 2023
Thank you for your 10 out of 10 Rating on your recent stay. I am pleased to hear that you had the most pleasant stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

DALLAS

Stayed 1 night in Aug 2023
Response from Mariah on 12 Sept 2023
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear our team had your outlet working in a timely manner and that you had a great stay with us. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mariah on 7 Sept 2023
Thank you for your 10 out of 10 Rating on your recent stay. I am pleased to hear that you had a great stay. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Traci, Arvada

Stayed 1 night in Aug 2023
Response from Mariah on 7 Sept 2023
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear that you had a great stay. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Suzanne, Carnation

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Aug 2023
Response from Ruby on 11 Aug 2023
Thank you so much for your feedback on your recent stay with us. I am happy to hear that it was great. We hope to see you again soon!

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Aug 2023
Response from Ruby on 8 Aug 2023
Thank you so much for the great rating. We appreciate the feedback. I hope that we can accommodate you in the future when your travels bring you back to Butte.

10/10 Excellent

April

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Ruby on 8 Aug 2023
Thanks for the great rating. I am happy to hear that you had a great stay. I hope that we will see you again soon!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, pool and breakfast!!!
Stayed 5 nights in Jul 2023
Response from Ruby on 8 Aug 2023
Thank you so much for the great feedback. I am happy to hear that you had a great stay. I will share your comments with our staff. I hope that we can accommodate you in the future when your travels bring you back to Butte.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brand new hotel, great breakfast, nice staff, leaves nothing wanted.
Stayed 2 nights in Jul 2023
Response from Mariah on 27 Jul 2023
Thank you for your 5 out of 5 Rating on your recent stay. I am pleased to hear that you had a great stay. I will share your comments with our staff to ensure that we continue to provide excellent customer service. I hope that we can accommodate you in the future

10/10 Excellent

Gina

Stayed 1 night in Jul 2023
Response from Ruby on 10 Aug 2023
Thank you for the great rating on your stay with us. I am happy to hear that you had a great experience. We hope to see you again soon!

10/10 Excellent

roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay. Great staff,clean, comfortable beds and quiet.
Stayed 1 night in Jul 2023
Response from Ruby on 17 Jul 2023
Thank you so much for the 5 star review. I am happy to hear that you had a great experience. We hope to see you again soon!

8/10 Good

Danette

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice. Staff is very friendly. Breakfast was great.
Stayed 1 night in Jul 2023
Response from Ruby on 17 Jul 2023
Thank you so much for your great feedback. I am happy to hear that you had a great experience. I hope we can accommodate you in the future.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Staff accomadating, pleasant, and very helpful
Stayed 5 nights in Jul 2023
Response from Ruby on 17 Jul 2023
Thank you for the 5 star review. I am so happy to hear that you had a great stay. We hope to see you again soon!