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Reviews of Three Queens Hotel

3 out of 5
Three Queens Hotel
One Bridge Street, Burton on Trent, England

Reviews

7.8

Good

Rating 10 - Excellent. 200 out of 643 reviews" "
Rating 8 - Good. 268 out of 643 reviews" "
Rating 6 - Okay. 95 out of 643 reviews" "
Rating 4 - Poor. 41 out of 643 reviews" "
Rating 2 - Terrible. 39 out of 643 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Travelled with partner
Pity no breakfast or bar,but very good for quick stop.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a wonderful building . All the rooms are different but all have their own charm . The staff are very welcoming . It's quiet and I get a great night's sleep after a busy shift . It's a pity there is no restaurant but it's only a short walk to town . 😊
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Elizabeth Suite was wonderful throwback in time . I had a very sound sleep . 😊
Stayed 1 night in Feb 2024

6/10 Okay

Timothy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was worn, the bed really hard and bumpy and more water came out of the shower handle than the shower and no breakfast. Also the Wi-Fi was crap. The staff dealt with the shower, the room was clean and warm. Unusual placement on a roundabout 15 mins from town centre.
Stayed 2 nights in Feb 2024

2/10 Terrible

HOWARD

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please beware !
Will not be staying at this hotel again! I booked three rooms for myself and my two colleagues, executive room, what a joke, the facilities offered by a travelodge are far superior. All the public areas look tired and poorly maintained, infact the entire place needs a good clean. All our rooms were dated, the only positive thing i could say was that my my bed clean and semi comfy. By far the biggest thing which really upset us was that there was no hot water in our executive ensuites! Stone cold, when i complained i was given an option to shower in another room but it was in an entirely new building !?
Stayed 1 night in Jan 2024

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked through Expedia. When arrived around 7pm the room was not on there system. I had confirmation txt and email showing i had a room. When asked for another room or a refund i was told no. When asked what am I suppose to do now i was told it not there problem and tried physical and verbal intimidate me to leave. Telling me had to leave or there would be trouble. Threatening to call police which i told receptions to do, i said i be glad to wait for police to arrive. While waiting for police i was told i was not allowed to sit in chairs in reception or walk so i best leave. When police arrived they saw my booking confirmation and agreed i had done nothing wrong and should contact Expedia for a refund/compensation. Now I have contacted Expedia they are saying cannot give a refund as hotel will not refund me, makes perfect sense, and i did have a room, so why was i asked to leave? Do not go to this hotel ever!!! Also do not use Expedia as will take your money but not willing to support you as a customer when challenging the hotel ruling. Im atcually shocked Expedia had not even refund my money for the room nevermind any compensation for inconvenience of no room and taxis i need to book because of no room! Please avoid using Expedia and Three Queens Hotel Burton upon Trent.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff and a comfy exceptionally clean room. Fabulous big bathroom too!
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
A good town centre hotel.
A comfortable, quiet hotel in the town centre, about 15 mins walk from the railway station and 20 from the Pirelli Stadium. The room and bathroom were clean and spacious and the TV worked. Slight minuses: no waste bin in the bedroom and no shower mat in the bathroom. Hotel does not do food but there's a microwave in the room. Some rooms are in an annex but are easily accessible with the room key.
Stayed 1 night in Nov 2023

8/10 Good

william

Stayed 1 night in Nov 2023

10/10 Excellent

Louise

Travelled with family and small children
Liked: Amenities
Good
Stayed 2 nights in Nov 2023

2/10 Terrible

Victorino

Stayed 1 night in Nov 2023

10/10 Excellent

Sary

Stayed 1 night in Nov 2023

4/10 Poor

Austin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I arrived I was told that there wasno food nor drink available that was not what the website suggested. The room was large but I could not shut the window and there was no hot water so I had to boil the kettle and wash my hair in the sink. To be fair it was only £65.00 so cheap but basic staff friendly enough
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying at Three Queens . Very traditional and historic building with quirky rooms and very convenient location .
Stayed 1 night in Nov 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Peter

Business traveller
Disliked: Property conditions & facilities
Only as a last resort
I wasn't aware until I arrived that the 'hotel' didn't serve evening meals - nor breakfast. Also the TV had no remote control (asked at reception and was told that they would sort one out - none appeared. Very noising room. Shower was pitiful.
Stayed 1 night in Nov 2023

8/10 Good

Sophie

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
The external appearance from some aspects is not appealing, looking dirty and run down. However, the hotel entrance and the room belied this: clean and welcoming. Currently not providing breakfast was disappointing, but I will certainly have no issues with booking again the next time I'm staying in Burton.
Stayed 2 nights in Oct 2023

6/10 Okay

Melanie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The bathroom sink tap was awful it was literally a trickle you couldn’t clean your teeth or have a proper wash we had to use the bath taps. the decor could do with being updated we had an executive room would hate to see what the standard rooms are like. There is free parking on site. This hotel does not do food or drinks but there is a vending machine for snacks.
Stayed 1 night in Oct 2023

4/10 Poor

Darren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It wasn't clean. No hot water, so couldn't shower. Wifi didnt work and the TV kept turning itself off
Stayed 1 night in Oct 2023

2/10 Terrible

Ruth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ian

Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Christopher

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside looked a bit scruffy but was clearly mid renovation. The inside was excellent with much character and we really enjoyed our stay. Staff were friendly and helpful. No food was served but plenty available within a very short walk.
Stayed 1 night in Sep 2023

8/10 Good

Colin

Stayed 4 nights in Sep 2023

10/10 Excellent

philip

Stayed 2 nights in Sep 2023

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Stayed 1 night in Sep 2023

2/10 Terrible

Mafaza

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Sep 2023

8/10 Good

Reece

Stayed 1 night in Sep 2023

4/10 Poor

Geoff

Disliked: Property conditions & facilities
More like care in the community.
Stayed 3 nights in Aug 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
OK
Looked much nicer in the photos but very dated in real life plus wonky stairs, floors & walls - but the really important things like bed linen & bathroom hygiene were spotless
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few time the car is always safe in there car park and the room was more than adequate. But bathroom very hot the light was not stay on for long enough sensor over active .but this would not put us off as it's reasonably priced , and very welcoming looking forward to our next stay ... Michael and Claire
Stayed 1 night in Aug 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Peter

Stayed 4 nights in Aug 2023

8/10 Good

Gordon

Travelled with group
Liked: Cleanliness, staff & service, room comfort
4 night stay with friends. Had room 21 which was in main building and a few stairs to climb. Room was large, nice comfy double bed. Room was cleaned every day. Hotel itself is a bit outdated and could do with fresh carpets and a lick of paint.
Stayed 4 nights in Aug 2023

6/10 Okay

Lisa

Travelled with family
Older style hotel Room clean and good facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Stayed 1 night in Aug 2023

10/10 Excellent

Nikolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Jul 2023

8/10 Good

Andrea

Stayed 1 night in Jul 2023

6/10 Okay

Mick

Stayed 2 nights in Jul 2023

10/10 Excellent

Deborah

Stayed 1 night in Jul 2023

4/10 Poor

clare

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Very run down, in need of a lot of work
Stayed 1 night in Jul 2023