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Reviews of Edgewater Hotel & Casino Resort

3.5 out of 5
Edgewater Hotel & Casino Resort
2020 S. Casino Drive, Laughlin, NV

Reviews

7.4

Good

Rating 10 - Excellent. 1554 out of 4611 reviews" "
Rating 8 - Good. 1197 out of 4611 reviews" "
Rating 6 - Okay. 821 out of 4611 reviews" "
Rating 4 - Poor. 542 out of 4611 reviews" "
Rating 2 - Terrible. 497 out of 4611 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Abdon

All was good, except with the SINK NOT DRAINING PROPERLY!!! Notify the first day I arrived, but no fix was made.
Stayed 3 nights in Apr 2024

10/10 Excellent

Alayna, wheatland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and much cleaner than I had expected
Stayed 1 night in Apr 2024
Response from Justine on 24 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Edgewater was older than Aquarius and didnt offer as much skimpy on coffee in the room ,no fridge and less channels! Aquarius had Netflix and was much nicer
Stayed 1 night in Apr 2024
Response from Justine on 24 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Ashlee

Liked: Staff & service
Bathroom had some mold and was a shower only that’s a bit dissatisfied but other than that a good time
Stayed 1 night in Apr 2024
Response from Justine on 24 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Minerva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Justine on 24 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did enjoy the quiet of the room and no one close by making noise. It does need to update for charging phones with ports. and a mini fridge in rooms to keep drinks cold.
Stayed 1 night in Apr 2024
Response from Summer on 23 Apr 2024
Thank you for your feedback.

4/10 Poor

Patricia, Las Vegas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevators had patches on the floor and it sounded scary. I am wearing a medical boot that I had to take the elevator. The ones in the parking are worst.
Stayed 2 nights in Mar 2024
Response from Summer on 23 Apr 2024
Thank you for your feedback.

4/10 Poor

Leland

Travelled with family
Disliked: Property conditions & facilities
tHEY ONLY HAHVE MAID SERVICE BY ASKING...tHE WATR PRESSUREIN THE SHOWER WAS DRIBBLES. tHE BED NEAR THE WINDOW NEEDS A NEW MATTRESS. IT SLOPES TO BOTH SIDES. tHE MAIDS SUPPLYING COFFEE AND WQTER WERE EXCELLENT.
Stayed 4 nights in Apr 2024
Response from s on 23 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Erendira, Las Vegas

Liked: Property conditions & facilities
Wow
Stayed 1 night in Apr 2024
Response from s on 23 Apr 2024
Thank you for your feedback.

2/10 Terrible

Gloria

Disliked: Cleanliness, staff & service, property conditions & facilities
My room was filty
Stayed 1 night in Apr 2024
Response from s on 23 Apr 2024
Thank you for your feedback.

10/10 Excellent

GEORGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second Weekend spending here in a row, has not disappointed me.
Stayed 1 night in Apr 2024
Response from Justine on 22 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Olga

Stayed 2 nights in Apr 2024
Response from Summer on 23 Apr 2024
Thank you for your feedback.

10/10 Excellent

cruz

Travelled with family
Liked: Property conditions & facilities
Very safe and economical
Stayed 1 night in Apr 2024
Response from Justine on 22 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Nelly

Travelled with family
Liked: Amenities, property conditions & facilities
nice and safe
Stayed 1 night in Apr 2024
Response from s on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I quiet spacious rooms.
Stayed 1 night in Apr 2024
Response from s on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Zachary

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from s on 23 Apr 2024
Thank you for your feedback.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room has no towels in it just wash clothes
Stayed 1 night in Apr 2024
Response from Summer on 21 Apr 2024
Thank you for your feedback. Please contact housekeeping to request towels.

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from s on 21 Apr 2024
Thank you for your feedback.

8/10 Good

Joel

Liked: Cleanliness, property conditions & facilities
Q
Stayed 3 nights in Apr 2024
Response from s on 21 Apr 2024
Thank you for your feedback.

10/10 Excellent

Raul

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Liked the comedy shows!!
Stayed 1 night in Apr 2024
Response from Justine on 19 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed was horrible. But otherwise the room was average. It was clean and that is worth a lot!
Stayed 2 nights in Apr 2024
Response from Justine on 19 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

4/10 Poor

Theodore

Disliked: Cleanliness, staff & service, property conditions & facilities
Old small TV Old furniture
Stayed 2 nights in Apr 2024
Response from s on 18 Apr 2024
Thank you for your feedback.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great...especially my host Shaluv Diehl...She treats me like a queen ,makes me feel special...I always stayed Tropicana for years...Will only come here now ....I like customer service ....trop is certainly not good with that .....sorry Trop...Well Done Edgewater
Stayed 1 night in Apr 2024
Response from s on 18 Apr 2024
Thank you for your feedback.

8/10 Good

Concepcion

Travelled with family
Liked: Cleanliness, staff & service
Great staff and very helpful. Needs upgrading,
Stayed 2 nights in Apr 2024
Response from Summer on 17 Apr 2024
Thank you for your feedback.

8/10 Good

Dustin

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Justine on 17 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

4/10 Poor

Herb, Coulee Dam

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I have a concern regarding the price. I paid Expedia $73.11 when I booked to room. I was charged another $147.26 when I checked in. I know there is a resort fee but that is quite a bit.
Stayed 2 nights in Apr 2024
Response from Summer on 16 Apr 2024
When you arrived we authorized 50.00 per night for your security deposit and 23.63 per night for resort fee and taxes. When you checked out we released the 100.00 hold for the security deposit. It takes 7 to 10 business days to no longer see the pending hold and only see the charge of 47.26. Thank you

10/10 Excellent

Anisha or Jeffrey

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Justine on 16 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Anisha or Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were comfortable. The poker tables were fun. The pool area was nice. The only negative was the Capriottis sub shop. It was the most horrible example of a Capriottis. They seriously should restaff or shut down to preserve the brand.
Stayed 1 night in Apr 2024
Response from Justine on 16 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Bridget, Azusa

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel very friendly safe I will be back again
Stayed 1 night in Apr 2024
Response from Summer on 15 Apr 2024
Thank you for your feedback.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find parking.
Stayed 1 night in Apr 2024
Response from Summer on 14 Apr 2024
Thank you for your feedback.

2/10 Terrible

STEVEN

Disliked: Staff & service, amenities, property conditions & facilities
My cousin has touretts and every bartender made fun of him. Teach your coworkers how to handle that situation before it get ugly
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a property that I frequent quite often. Fantastic view of the river and no matter what room they put you in basically you have a lovely view. Laughlin is a really cute little town. Only thing missing honestly is refrigerators in every room, the microwave I can do without lol! But that wouldn't hurt either. Because if we get something down the restaurant downstairs we want to finish it the next day as my roommate is my travel companion and I also do a lot of photo shoots at the hotel. As it stands now I would give it three and a half Stars.
Stayed 1 night in Apr 2024
Response from Summer on 10 Apr 2024
Thank you for your feedback.

6/10 Okay

Frank

Liked: Staff & service
The location on the river is nice. They have a river walk between 5 casinos. Rooms are dated but nice. The little 32 inch TV does not fit the room. Needs to be updated.
Stayed 2 nights in Apr 2024
Response from Summer on 10 Apr 2024
Thank you for your feedback.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the Edhewater hotel. The slot machines were VERY tight.
Stayed 11 nights in Mar 2024
Response from Summer on 10 Apr 2024
Thank you for your feedback.

8/10 Good

Joseph

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Justine on 11 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Joleth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Summer on 10 Apr 2024
Thank you for your feedback.

8/10 Good

Crisogono

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Apr 2024
Response from s on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Gabrielle

Disliked: Cleanliness
dirty not cleaned good
Stayed 1 night in Apr 2024
Response from Summer on 8 Apr 2024
Thank you for your feedback.

10/10 Excellent

Letitia

Travelled with partner
friendly staff
Stayed 1 night in Mar 2024
Response from Summer on 8 Apr 2024
Thank you for your feedback.

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was convenient
Stayed 1 night in Apr 2024
Response from Summer on 6 Apr 2024
Thank you for your feedback.

6/10 Okay

Susan

Travelled with family
Parking was not good.
Stayed 1 night in Apr 2024
Response from s on 11 Apr 2024
Thank you for your feedback.

6/10 Okay

vilma

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
This place is a little run down but over all good. N
Stayed 2 nights in Apr 2024
Response from s on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino had a variety of games. It has available cafe.
Stayed 1 night in Apr 2024
Response from Justine on 6 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool area with great hours. Loved the pink box donuts. Nice hotel would stay again
Stayed 1 night in Mar 2024
Response from s on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Jerry

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed was lumpy
Stayed 1 night in Mar 2024
Response from Summer on 3 Apr 2024
Thank you for your feedback.

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed with the whole improvement of the casino. Hadn’t been to Laughlin in about 6yrs. Looking forward to coming back
Stayed 1 night in Mar 2024
Response from s on 1 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Janice

Travelled with partner
Disliked: Cleanliness, staff & service
Lady cashier was very rude and sighed and acted like I was bothering her by asking for a lot of $1 bills
Stayed 3 nights in Mar 2024
Response from s on 1 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Deborah

Disliked: Cleanliness, staff & service
Housekeeping is a real struggle - you have to request towels, water, etc and then they still miss stuff. I made my reservation a month ahead and ended up with a handicap room. The shower was impossibly small and the bathroom flooded from the shower.
Stayed 4 nights in Mar 2024
Response from Justine on 1 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

6/10 Okay

Rachel

Travelled with family and small children
Liked: Staff & service
The property is simple and fun but aging. There could be some structural and interior remodeling done. Especially surrounding the elevators and bathrooms.
Stayed 1 night in Mar 2024
Response from Justine on 1 Apr 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

6/10 Okay

Martha

The hotel is old but ok
Stayed 2 nights in Mar 2024
Response from Summer on 2 Apr 2024
Thank you for your feedback.