Unhelpful staff, was not a personal experience. Posted 05-Apr-2014
We arrived after a long day of travel and all we wanted to do was shower and grab dinner as soon as possible. The first room we were checked into did not have running water. We were moved into another room next door that had a broken shower fixture so we had to hold the shower head the entire time. Could be worse and we tried to be good natured about it, but what really got to us was that the hotel staff was not helpful at all (i.e., knowledgable) about recommendations nearby for laundry, tango lessons, or to help us make an international call (re a lost ATM card so sort of urgent). These I assumed were pretty standard tourist questions. The staff just seemed cold and removed, which went along with the modern ambiance the hotel was trying to embrace. On the other hand, when we stayed at a cozy, clean and charming hotel just next door (Hotel Arribo) when passing through the first time, the owner Martin, was incredibly helpful and friendly. We made a mistake and should have just stayed at Hotel Arribo again but we had booked in advance thinking we wanted to try a few that looked good to us online. Remember that San Telmo does not provide breakfast either.