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Reviews of HR Luxor Buenos Aires

4 out of 5
HR Luxor Buenos Aires
Av. Roque Saez Pena 890, Buenos Aires, Capital Federal

Reviews

7.8

Good

Rating 10 - Excellent. 140 out of 509 reviews" "
Rating 8 - Good. 224 out of 509 reviews" "
Rating 6 - Okay. 94 out of 509 reviews" "
Rating 4 - Poor. 31 out of 509 reviews" "
Rating 2 - Terrible. 20 out of 509 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Rosa

El hotel está cercano a muchas atracciones de la ciudad
Stayed 2 nights in Apr 2024

8/10 Good

Nga

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, nice staff
Stayed 2 nights in Mar 2024
Response from Departamento comercial on 7 Mar 2024
Estimado NigaMuchas gracias por su comentarioNos alegra que haya tenido una linda estadiaSaludos cordiales

10/10 Excellent

Nga

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for shopping, tour.
Stayed 1 night in Feb 2024
Response from Departamento comercial on 7 Mar 2024
Dear NegaThanks and Best regards

8/10 Good

Anil

Travelled with group
Liked: Property conditions & facilities, room comfort
Convenient, clean friendly
This Hotel is not luxurious but location is amazing. Staff is very friendly specially we don’t speak Spanish. Helpful. Willing to make any arrangements one needs economically. Safe to walk to all the places. Breakfast is good.
Stayed 2 nights in Jan 2024
Response from Departamento comercial on 16 Jan 2024
Dear Anil,On behalf of the HR Luxor Buenos Aires Staff we want to say thank you for your kind comments.It is a pleasure that you have enjoyed your stay in our hotel.We hope to welcome back in the near future.Best regards,

10/10 Excellent

Anil

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Nice safe place
Nice clean and safe Hotel, Great location. Staff is very accommodating. We, three couples stayed four nights. We checked out for one night to go to Iguazú Falls in between left our luggage with them and on our late night return they had everything ready for us to checkin. Close to shopping and sightseeing. We just walked.
Stayed 2 nights in Jan 2024
Response from Departamento comercial on 10 Jan 2024
Dear Anil, On behalf of the HR Luxor Buenos Aires Staff we want to thank you for your kind comments.It is a pleasure that you have enjoyed your stay in our facilities.We hope to welcome back in the near future.Best regards,

10/10 Excellent

Susan G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel Staff
What made my stay fantastic was the staff at the hotel! They were very friendly and welcoming, and also informative about their wonderful city. The location was great for touring the city, and seemed very safe, as I was a solo traveler. It is in a business area, so very busy during the week, but quiet on the weekends. Remember, Buenos Aires is going through financial challenges, and this is a basic hotel.
Stayed 4 nights in Dec 2023
Response from Departamento comercial on 10 Jan 2024
Dear SusanOn behalf of the HR Luxor Buenos Aires Staff we want to thank you for your kind comments.It is a pleasure that you have enjoyed your stay in our facilities.We hope to welcome back in the near future.Best regards,

8/10 Good

Tatyana, las vegas

Liked: Cleanliness, staff & service, amenities
Furniture had not good condition in my room
Stayed 2 nights in Dec 2023
Response from Departamento comercial on 26 Dec 2023
Dear Tatyana ,Thank you so much for your words.We greatly appreciate your opinion, which we will take into account to continue improving our service.Best regards,

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located - easy to walk to other neighborhoods and a lot of access to public transportation nearby. The staff is amazingly friendly and helpful too!
Stayed 7 nights in Nov 2023
Response from Departamento Comercial on 29 Nov 2023
Dear Linda,On behalf of the HR Luxor Buenos Aires Staff we want to thank you for your kind comments.It is a pleasure that you enjoyed your stay at our facilities.We hope to welcome you again in the near future.Kind regards,

10/10 Excellent

Patricia, Lima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great location
Stayed 5 nights in Sep 2023
Response from Departamento comercial on 22 Nov 2023
Estimada Patricia, Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace que su estadía haya sido de su agrado.Esperamos poder contar con su presencia nuevamente en HR Luxor Buenos Aires muy pronto!Saludos Cordiales,

8/10 Good

Daniel

Stayed 1 night in Aug 2023
Response from Departamento comercial on 8 Sept 2023
Estimado DanielMuchas gracias por habernos dejado su valoracion del hotel.Nos alegra que haya tenido una linda estadiaSaludos cordiales

8/10 Good

Claire

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s a shame the rooftop spa wasn’t in operation or that the bathroom door didn’t shut because apart from that we loved our time here. Location is FANTASTIC - bus stop (direct bus to La Boca, La Caminata and San Telmo) outside hotel, subway 20m away. Could see the Obelisk from our room. Breakfast was great, rooms and beds were good. I would definitely stay here again. We walked to bars / restaurants at night and to a Tango show.
Response from Departamento comercial on 7 Jul 2023
Dear Claire: Thank you so much for your words.We regret not been able to meet your expectations.We greatly appreciate your opinion, which we will take into account to continue improving our service.Best regards,

8/10 Good

Deirdre

Excellent location, right near the Obelisk and Sube d train. I felt safe and did not have any problems with the area. The staff was incredible --very friendly and patient with my subpar Spanish. The hotel itself is nice but has seem better days---could benefit from some sprucing up. My bathroom sink had a small leak and the hair dryer shorted out.
Stayed 4 nights in May 2023

8/10 Good

Eduardo, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a great costumer service. Bit old might need some updates but is a great place to stay. Staff are super friendly and helpful.
Stayed 1 night in May 2023
Response from Departamento comercial on 7 Jul 2023
Dear Eduardo: Thank you very much for sharing your experience at our hotel. We are pleased that your stay was to your liking.We look forward to seeing you again at HR Luxor Buenos Aires very soon!Best regards,

6/10 Okay

Martine

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Departamento comercial on 26 Apr 2023
Estimado MartineMuchas gracias por compartir su valoración de nuestro hotel. Saludos cordiales

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not all rooms of a similar standard. Most were very tired.
Stayed 3 nights in Feb 2023
Response from Departamento comercial on 10 Apr 2023
Estimado huespedMuchas gracias por dejarnos su valoración.Lamentamos no haber podido cumplir con sus expectativas.Saludos cordiales

6/10 Okay

john

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Location of the hotel is great. Unfortunately, there were constructions outside and inside the hotel and so it was messy and dirty at the lobby and just outside the hotel. The hotel can use a facelift and needs updating. The reception staff is excellent and helpful.
Stayed 2 nights in Feb 2023
Response from Departamento comercial on 28 Feb 2023
Dear JohnOn behalf of the HR Luxor Buenos Aires Staff we want to thank you for your kind comments.Best regards,

8/10 Good

Matias

Travelled with family and small children
Old prop
Stayed 1 night in Feb 2023
Response from departamento comercial on 17 Feb 2023
Dear MatiasWe appreciate taking a moment of your time to leave us your comments about your stay with us.We hope to see you again at the Hotel.Best regards,

8/10 Good

john

Stayed 1 night in Feb 2023
Response from Departamento comercial on 6 Mar 2023
Estimado JohnMuchas gracias por tomarse el tiempo de dejarnos su valoración. Es muy importante para nosotros.Saludos Cordiales

8/10 Good

Klaus

Travelled with partner
Liked: Cleanliness, staff & service
The hotel's location is very convenient, close to the obelisk. The room was ok, but the bathroom lacked maintenance. The shower door didn't close, and the hair dryer wall mounting looked very questionable. Breakfast has been to our liking.
Stayed 4 nights in Jan 2023
Response from departamento comercial on 10 Feb 2023
Dear Klaus,Thank you so much for your opinion.We greatly appreciate your opinion, which we will take into account to continue improving our service.Best regards,

4/10 Poor

Sanaz

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and helpful staff.
Response from departamento comercial on 16 Jan 2023
Dear Ruby ,On behalf of the HR Luxor Buenos Aires Staff we want to thank you for your kind comments.We hope to welcome back in the near future.Best regards,

6/10 Okay

Saul Felipe Cancino

Travelled with partner
Liked: Cleanliness, amenities
Great location right in downtown Buenos Aires. Just a couple blocks from the Obelisco and many great restaurants. The hotel is clean and staff are friendly, but there were several issues including the door lock was extremely finicky and always took at least 5 tries to open the hotel room door. Also the hair dryer was broken, and caught fire when trying to use it. The rooftop jacuzzi was the best part of the hotel, even though we requested it at a certain time one day of our stay, and the staff failed to prepare it at the requested time. We used it two other times with no issues. The hotel has a bar/ kitchen but no restaurant and always closes very early so don't expect to be able to order anything in the evening.
Response from Departamento comercial on 23 Dec 2022
Dear Saul,We appreciate taking a moment of your time to leave us your comments about your stay with us. It helps us to continue improving day by day.Best regards,

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on center of Buenos Aires. Very good service and facilities conditions
Response from departamento comercial on 5 Dec 2022
Estimado Jose, Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace que su estadía haya sido de su agrado.Esperamos poder contar con su presencia nuevamente en HR Luxor Buenos Aires muy pronto!Saludos Cordiales

2/10 Terrible

jesus, cali

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Demasiado sucio y descuidado el hotel, las maquinas del gym estan viejas y en mal estado, los front desk no tienen información de nada TERRIBLE ese hotel, el desayuna muy regular
Stayed 5 nights in Oct 2022
Response from departamento comercial on 26 Oct 2022
Estimado JesusAgradecemos enormemente su opinión,Lamentamos no haber podido alcanzar a cumplir con sus expectativas. Saludos cordiales,

8/10 Good

Diego Elizalde

Travelled with family
Liked: Staff & service, property conditions & facilities
Hotel con una ubicación EXCELENTE!!!! , no es nuevo pero las camas son limpias y cómodas, baños renovados. Personal muy amable
Stayed 3 nights in Sep 2022
Response from departamento comercial on 16 Sept 2022
Estimado DiegoMuchas gracias por compartir su experiencia en nuestro hotel. Esperamos poder contar con su presencia nuevamente en HR Luxor Buenos Aires muy pronto!Saludos Cordiales,

8/10 Good

Eyad

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent location and good value
Stayed 3 nights in Mar 2022
Response from Gerencia Comercial on 22 Mar 2022
Dear guest, Thank you very much for sharing your assessment of our hotel. Best regards,

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Gerencia Comercial on 26 Jan 2022
Estimado Eduardo, Muchas gracias por compartir su valoración de nuestro hotel. Nos complace que su estadía haya sido de su agrado. Esperamos poder contar con su presencia nuevamente en HR Luxor Buenos Aires muy pronto! Saludos Cordiales,

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, friendly staff
Stayed 2 nights in Jan 2022
Response from Gerencia Comercial on 10 Jan 2022
Estimado Marcelo, Muchas gracias por compartir su valoración de nuestro hotel. Nos complace que su estadía haya sido de su agrado. Esperamos poder contar con su presencia nuevamente en HR Luxor Buenos Aires muy pronto! Saludos Cordiales

4/10 Poor

Scott

Travelled with partner
Great location. Bathroom sink never drained. 3 days no soap finally went and bought it. They charged me the same BA tax to come in and leave. It would not be on my recommendation list
Stayed 8 nights in Nov 2021
Response from Gerencia Comercial on 29 Nov 2021
Dear Scott, Thank you so much for your words. We regret not having been able to meet your expectations. We are working hard to improve the points mentioned since your opinion is very important to us. We greatly appreciate your comment, which we will take into account to continue improving our service. Best regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel refused entry due to travel restrictions imposed by Argentina and refused to issue a refund. A substandard way of doing business with International Travelers.
Stayed 3 nights in Feb 2021
Response from Gerencia Comercial on 5 Mar 2021
Estimado huésped, Muchas gracias por su comentario. Estamos convencidos de que este episodio se trata de un mal entendido. La política que hemos adoptado frente a la pandemia siempre fue la de ofrecer reembolsos o vouchers futuros para volver a alojarse en nuestro hotel. Debido a que su comentario es anónimo, no pudimos ver su reserva ni investigar su caso para darle una respuesta más certera. Le pedimos por favor, nos contacte directamente para analizar lo acontecido y dar pronta solución a su problema. Quedamos atentos a su contacto. Saludos cordiales,

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracias por su excelente atención !!
El personal es muy profesional y agradable en su trato . El lugar siempre impecable en todas sus áreas . Excelente ubicación .
Stayed 3 nights in Dec 2020
Response from Gerencia Comercial on 24 Dec 2020
Estimado Claudio, En nombre del Staff del HR Luxor Buenos Aires queremos agradecerle por sus gentiles comentarios. Es un placer que haya disfrutado de su estadía en nuestras instalaciones. Esperamos volver a recibirlo en un futuro cercano. Saludos cordiales,

2/10 Terrible

Marvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Gerencia Comercial on 6 Apr 2020
Estimado Mervin, Muchas gracias por sus palabras. Lamentamos no haber podido alcanzar a cumplir con sus expectativas. Agradecemos enormemente su opinión, la cual tendremos en cuenta para continuar mejorando nuestro servicio. Saludos cordiales,

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve stayed at this hotel quite a few times over the last few years. Location can’t be beat. The staff is great, very accommodating. Breakfast is simple, but nice. And for the price, it a great value.
Stayed 2 nights in Mar 2020
Response from Gerencia Comercial on 19 Mar 2020
Estimado Kevin, En nombre del Staff del HR Luxor Buenos Aires queremos agradecerle por sus gentiles comentarios. Es un placer que haya disfrutado de su estadía en nuestras instalaciones. Esperamos volver a recibirlo en un futuro cercano. Saludos cordiales,

8/10 Good

Damian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD HOTEL, GOOD BREAKFAST GOOD LOCATION :)
GOOD HOTEL, GOOD BREAKFAST, GOOD LOCATION :)
Stayed 4 nights in Feb 2020
Response from Gerencia Comercial on 17 Mar 2020
Estimado Damian, En nombre del Staff del HR Luxor Buenos Aires queremos agradecerle por sus gentiles comentarios. Es un placer que haya disfrutado de su estadía en nuestras instalaciones. Esperamos volver a recibirlo en un futuro cercano. Saludos cordiales,

10/10 Excellent

Chao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to many attractions and very friendly staff.
Stayed 1 night in Jan 2020
Response from Gerencia Comercial on 8 Jan 2020
Estimado Chao, En nombre del Staff del HR Luxor Buenos Aires queremos agradecerle por sus gentiles comentarios. Es un placer que haya disfrutado de su estadía en nuestras instalaciones. Esperamos volver a recibirlo en un futuro cercano. Saludos cordiales,

6/10 Okay

nasrin

Liked: Staff & service, room comfort
Stayed 4 nights in Jan 2020
Response from Gerencia Comercial on 8 Jan 2020
Estimado Nasrin, Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace que su estadía haya sido de su agrado. Esperamos poder contar con su presencia nuevamente en HR Luxor Buenos Aires muy pronto! Saludos Cordiales,

8/10 Good

Kam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best part of the hotel is the location, right in downtown, walking distance to many sightseeing places. The subway station is at the door step and the sightseeing bus stop is 5 minutes away. The breakfast is so so. In general it is good value to stay in this hotel.
Stayed 1 night in Dec 2019
Response from Gerencia Comercial on 6 Jan 2020
Estimado Kam, Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace que su estadía haya sido de su agrado. Esperamos poder contar con su presencia nuevamente en HR Luxor Buenos Aires muy pronto! Saludos Cordiales,

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Gerencia Comercial on 23 Dec 2019
Estimado Huésped, Muchas gracias por la calificación. Nos complace que su estadía haya sido de su agrado. Esperamos poder contar con su presencia nuevamente en HR Luxor Buenos Aires muy pronto! Saludos Cordiales,

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Grate location in down town close to all attraction
Stayed 2 nights in Dec 2019
Response from Gerencia Comercial on 23 Dec 2019
Estimado Huésped, Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace que su estadía haya sido de su agrado. Esperamos poder contar con su presencia nuevamente en HR Luxor Buenos Aires muy pronto! Saludos Cordiales,

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place near subway, bus and main ave
Staff was really nice and helpful. Breakfast was ok. Location was great, close to the subway, the obelisk and the bus. The rooms were not big but they were comfortable and the staff kept them clean. Overall we had a nice stay.
Stayed 10 nights in Dec 2019
Response from Gerencia Comercial on 18 Dec 2019
Estimado Jesus, En nombre del Staff del HR Luxor Buenos Aires queremos agradecerle por sus gentiles comentarios. Es un placer que haya disfrutado de su estadía en nuestras instalaciones. Esperamos volver a recibirlo en un futuro cercano. Saludos cordiales,

8/10 Good

Marcos, Kissimmee, Fl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comments about the property, but Expedia insist to write a comments I didn’t like.
Stayed 3 nights in Dec 2019
Response from Gerencia Comercial on 9 Dec 2019
Estimado Marcos, Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace que su estadía haya sido de su agrado. Esperamos poder contar con su presencia nuevamente en HR Luxor Buenos Aires muy pronto! Saludos Cordiales,

8/10 Good

OVERMIND, Lima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Gerencia Comercial on 23 Nov 2019
Estimado OVERMIND, Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace que su estadía haya sido de su agrado. Esperamos poder contar con su presencia nuevamente en HR Luxor Buenos Aires muy pronto! Saludos Cordiales,

10/10 Excellent

Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Gerencia Comercial on 3 Oct 2019
Estimado Washington, Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace que su estadía haya sido de su agrado. Esperamos poder contar con su presencia nuevamente en HR Luxor Buenos Aires muy pronto! Saludos Cordiales,

10/10 Excellent

Natalie, North Bay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location but the best thing was the extremely helpful staff. Nicholas went above and beyond to help me. I stayed at this hotel before and after my time in southern Argentina and if I go back to Buenos Aires this is where I would stay again.
Stayed 2 nights in Sep 2019
Response from Gerencia Comercial on 2 Oct 2019
Estimada Natalie, En nombre del Staff del HR Luxor Buenos Aires queremos agradecerle por sus gentiles comentarios. Es un placer que haya disfrutado de su estadía en nuestras instalaciones. Esperamos volver a recibirla en un futuro cercano. Saludos cordiales,

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Location is good nearby metro station, 5 min only by walking from hotel
Stayed 4 nights in Aug 2019
Response from Gerencia Comercial on 14 Sept 2019
Estimado Huésped, Muchas gracias por compartir su experiencia en nuestro hotel. Nos complace que su estadía haya sido de su agrado. Esperamos poder contar con su presencia nuevamente en HR Luxor Buenos Aires muy pronto! Saludos Cordiales,

6/10 Okay

Eric

Liked: Staff & service
Stayed 12 nights in Aug 2019
Response from Gerencia Comercial on 29 Aug 2019
Estimado Eric, Muchas gracias por sus palabras. Lamentamos no haber podido alcanzar a cumplir con sus expectativas. Agradecemos enormemente su opinión, la cual tendremos en cuenta para continuar mejorando nuestro servicio. Saludos cordiales,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Photos totally do not look at all like the rooms or the hotel. This hotel is really old and needs updating. Beds seemed not that clean with hair left on the sheets. Bathrooms are pretty bad with really old tiles and didn't seem clean. Front desk staff were ok, but not super helpful. They do sometimes have currency to exchange which seems to be a nice service. Were completely unhelpful with finding a currency exchanging bank and referred us to a bank down the street that doesn't exchange currency at all, which wasted a LOT of time. Breakfast is ok with some pastries and ham and scrambled eggs and that was clean at least. Would not recommend this hotel!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and very kind personal at front desk.👋👋👋
Stayed 2 nights in Jun 2019

8/10 Good

Antonio, Danbury, CT, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in central Buenos Aires. It is located next to a subway station, within walking distance to the Obelisco, Casa Rosada and other attractions.
Stayed 5 nights in Jun 2019
Response from Gerencia Comercial on 21 Jun 2019
Estimado Antonio, En nombre del Staff de HR Luxor Hotel queremos agradecerle por sus gentiles comentarios. Es un placer que haya disfrutado de su estadía en nuestras instalaciones. Esperamos volver a recibirlo en un futuro cercano. Saludos cordiales,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
Stayed 1 night in Apr 2019
Response from Gerencia Comercial on 3 May 2019
Estimado huésped, Muchas gracias por sus palabras. Lamentamos no haber podido alcanzar a cumplir con sus expectativas. Agradecemos enormemente su opinión, la cual tendremos en cuenta para continuar mejorando nuestro servicio. Saludos cordiales,