Exterior

Reviews of Mangrove Hotel

4 out of 5
Mangrove Hotel
47 Carnarvon Street, Broome, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 254 out of 573 reviews" "
Rating 8 - Good. 230 out of 573 reviews" "
Rating 6 - Okay. 63 out of 573 reviews" "
Rating 4 - Poor. 18 out of 573 reviews" "
Rating 2 - Terrible. 8 out of 573 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Chloe - Front Office Manager on 14 Feb 2024
Dear Matt, Thank you for choosing The Mangrove Hotel and for taking the time to leave your 5/5 review. We are delighted to hear that you enjoyed your stay with us and we hope to welcome you back in the not too distant future. Kind Regards, Chloe Front Office Manager

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Dec 2023
Response from Chloe - Front Office Manager on 31 Dec 2023
Dear Darren, Thank you for taking the time to leave your fantastic review. We are delighted to hear that you enjoyed your stay. We appreciate your positive feedback and look forward to welcoming you back again, Kind regards, Chloe Front Office Manager

10/10 Excellent

Marg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reaplly appreciated an early check in. One pool was not clean enough to swim in but the other was great. Spacious room and the air con was greatly appreciated.
Stayed 1 night in Nov 2023
Response from Chloe Front Office Manager on 12 Nov 2023
Dear Marg, Thank you for taking the time to leave your excellent review. We are glad to hear that you enjoyed your stay with us. We hope we can welcome you back again soon. Kind Regards

10/10 Excellent

Naulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chloe - Front Office Manager on 6 Nov 2023
Dear Naulu, Thank you for choosing The Mangrove Hotel and for taking the time to leave your wonderful review. We are delighted to hear that you enjoyed your stay. We hope to welcome you again next season. Kind Regards,

8/10 Good

Rhiannon, Mandurah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. A shame we missed the onsite restaurant by one week due to it closing for quiet season but the bar menu was still great. Was nice to not deal with so many crowds, but also sometimes felt like we were interrupting their maintenance period - cleaning furniture at bar area etc. Would definitely stay again though, just time it slightly earlier.
Stayed 3 nights in Oct 2023
Response from Chloe Front Office Manager on 29 Oct 2023
Dear Rhiannon,Thank you for choosing The Mangrove Hotel and for taking the time to leave your excellent review. Our Bay Club restaurant is open everyday for Breakfast and Lunch. Our pop up Italian has finished for the season and we look forward to reopening it next season. We hope to welcome you back next season. Kind Regards, Chloe Front Office Manager

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, especially Maria at Reception.
Stayed 2 nights in Oct 2023
Response from Chloe Front Office Manager on 23 Oct 2023
Dear Michael, Thank you for choosing The Mangrove Hotel and for taking the time to leave your wonderful review. We are delighted to hear Maria made a positive impact on your stay. We hope to welcome you back in the not too distant future. Kind Regards,

8/10 Good

Penelope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated upgrade to poolside room, glad i decided not to spend the extra dollars as rooms looked much better in photos.location to pool was a bonus. Found pillows to solid. bathroom door heavy and hard to move. Reception staff in a but of muddle at checkout ( paid cash for bond and room cost. Enjoyed stay regardless.
Stayed 2 nights in Sep 2023
Response from Chloe Front Office Manager on 1 Oct 2023
Dear Penelope, Thank you for taking the time to leave your feedback. We are glad to hear your enjoyed the recently renovated rooms with direct pool access. Should the pillows not be to your comfort we have a pillow menu available on all beds which can be ordered via telephone from reception.We hope to welcome you back in the future and exceed your expectations.Kind Regards,

6/10 Okay

Anthony

Stayed 1 night in Sep 2023
Response from Chloe - Front Office Manager on 1 Oct 2023
Dear Anthony,Thank you for taking the time to leave your valuable feedback. We apologize that we fell short of your expectations. Please feel free to contact me directly to discuss this further. Kind Regards,

2/10 Terrible

Tim

Stayed 3 nights in Aug 2023
Response from Chloe, Front Office Manager on 18 Sept 2023
Dear Tim, Thank you for taking the time to share your valuable feedback regarding your recent stay at the Mangrove Hotel. Here at The Mangrove we strive to provide excellent customer service and memorable moments. We apologize if we fell short of your expectations. We hope to have the opportunity to welcome you back in the future and provide you an excellent stay. Kind Regards,

8/10 Good

Anthony

Travelled with partner
Liked: Staff & service, amenities
Good location for Broome town. "Pool room" did not have easy access to the pool and corridor entrance to room was dirty
Stayed 2 nights in Aug 2023
Response from Chloe - Front Office Manager on 27 Aug 2023
Dear Anthony, We thank you for taking the time to leave your valuable feedback. We are glad you enjoyed your stay with us and we hope to welcome you again on another occasion. We have a wonderful Housekeeping team at the Mangrove and pride ourselves on cleanliness. We apologize if we fell short of your expectations. We hope that this was addressed to our team as it would have been immediately rectified. We hope to have the opportunity to welcome you back on another occasion. Kind Regards

10/10 Excellent

Brenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in staff, and beautiful room with beautiful views!
Stayed 1 night in Aug 2023
Response from Chloe - Front Office Manager on 20 Aug 2023
Dear Brenton, Thank you for taking the time to leave your fantastic review. We are so glad you enjoyed your stay with us. We pride ourselves on guest experience her at The Mangrove. We hope to welcome you back on another occasion. Kind Regards

10/10 Excellent

Tracey

Stayed 1 night in Aug 2023
Response from Chloe - Front Office Manager on 4 Sept 2023
Dear Tracey,Thank you for choosing the Mangrove Hotel for your recent stay and for taking the time to share your excellent feedback with us. We're so glad to hear that you enjoyed your stay with us.We would love to opportunity to welcome you back in the future.Kind Regards,

6/10 Okay

Alanna

Stayed 1 night in Aug 2023
Response from Chloe - Front Office Manager on 4 Sept 2023
Dear Alanna,We thank you for choosing the Mangrove Hotel as your Broome accommodation and for taking the time to share your feedback with us.We hope you enjoyed your stay with us and would love to welcome you back soon.Kind Regards,

10/10 Excellent

Teik

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2023
Response from Chloe on 5 Aug 2023
Dear Teik, We thank you for taking the time to leave your valuable feedback. We are so glad you enjoyed your stay with us and we hope to welcome you again on another occasion. Kind Regards, Chloe

8/10 Good

Paul Raymond

Travelled with partner
Liked: Cleanliness
Friendly staff, weel laid out. Hood locality.nice rooms
Stayed 2 nights in Jul 2023
Response from Chloe on 25 Jul 2023
Dear Paul,Thank you for taking the time to leave your great feedback! We are incredibly lucky to have such a wonderful team. We hope to welcome you again on another occasion. Kind Regards

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The fabulous Mangrove Resort
This was a weekend away whilst on a 3 week business trip. Have spent a fair amount of time in Australia, but first time to Broome. A fantastic location.
The Mangrove Resort Breakfast Time.
View from the patio
On the patio looking out to Roebuck Bay.
Roebuck Bay
Stayed 2 nights in Jul 2023
Response from Chloe on 11 Jul 2023
Dear Mark, Thank you for choosing to stay with us at Mangrove Hotel and taking the time to leave your wonderful review. We are delighted to hear you had a comfortable stay with us. We hope to welcome you back in the near future and thank you again for staying with us. Kind regards, Chloe

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this resort made this hotel a great place to stay. Friendly, helpful, and efficient. It was separated enough from the town to feel like a holiday resort and close enough for an easy walk, making the dinning options great. Watching the sun come up over the bay was a great way to start the day.
Stayed 4 nights in Jun 2023
Response from Chloe on 11 Jul 2023
Dear Elizabeth, Thank you for taking the time to leave your review. We appreciate your kind words regarding our staff. We have a wonderful team here. We hope to welcome you on another occasion in the not too distant future. Kind regards, Chloe

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Property ok rooms a little dated limited dining options
Stayed 1 night in Jun 2023
Response from Chloe on 11 Jul 2023
Dear Paul, Thank you for choosing to stay with us at Mangrove Hotel and taking the time to leave your great review. We apologize that we did not meet your expectations on this occasion. We are lucky enough to have a wonderful outdoor restaurant and indoor authentic Italian restaurant. We hope to welcome you back in the near future and thank you again for staying with us. Kind regards, Chloe

10/10 Excellent

Justin

Stayed 1 night in May 2023
Response from Chloe on 11 Jul 2023
Dear Justin, Thank you for taking the time to leave your review. We are glad you enjoyed your stay with us and we hope to welcome you on another occasion in the not too distant future. Kind regards, Chloe

2/10 Terrible

Peter

Stayed 3 nights in May 2023

10/10 Excellent

Mary Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort with great views. Staff were helpful. Bus stop across the street, good for getting around Broome.
Stayed 1 night in Apr 2023
Response from Elizabeth on 3 May 2023
Dear Mary Joanne, Thank you for your wonderful review. We are so pleased to read you enjoyed your stay with us and our staff and location were highlights of your stay! We hope to welcome you back in the near future.

10/10 Excellent

Birret

Stayed 5 nights in Apr 2023

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Elizabeth on 24 Apr 2023
Dear Duncan, thank you for leaving your review - we hope to welcome you back the Mangrove again in the near future!

10/10 Excellent

Leeanne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Marie at reception remembering me after not staying for a while due to it being able to get to Broome because the Fitzroy Crossing bridge being out was lovely. She also called the room to check everything was okay. Great service 👍
Stayed 2 nights in Apr 2023
Response from Elizabeth on 24 Apr 2023
Dear Leeanne, Thank you for taking the time to share your wonderful feedback! It is wonderful to hear that Maria's hospitality was a highlight of your stay - we love to look after our return guests and hope we get to see you again soon. Thank you again for your kind words - Maria will be delighted! See you soon :)

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Elizabeth on 24 Apr 2023
Thanks for the great review Peter, we hope to see you again soon!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Room was very clean and bads extremely comfortable,.
Stayed 3 nights in Feb 2023
Response from James on 24 Feb 2023
Samantha, thank you so much for choosing to stay at the Mangrove Hotel, we are delighted that you had a comfortable stay with us and we look forward to welcoming you back next time.

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money and convenient location.
Stayed 1 night in Feb 2023
Response from Mangrove Hotel on 24 Feb 2023
Thank you for choosing to stay at the Mangrove Hotel we are glad to hear you were happy with our venue and location

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and natural looking pools Dining was nice but very expensive, not really value for money In terms of eco Could consider recycled toilet paper :)
Stayed 2 nights in Jan 2023
Response from James on 24 Feb 2023
Thank you Lisa for taking the time to leave us valuable feedback we are always developing our Eco plan and finding more and more ways to become net natural.

8/10 Good

Paul

Liked: Cleanliness, staff & service

8/10 Good

Sandra.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights. Room very comfortable, staff helpful. Seems a popular place for locals

4/10 Poor

Nadine

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not happy with the overall experience will not be staying again
Stayed 1 night in Dec 2022
Response from Elizabeth on 13 Dec 2022
Dear Nadine, thank you for choosing to stay at the Mangrove and taking the time to pass on your feedback. I would really like to further discuss your experience at the hotel, and find out what we could have done to improve your stay. Please feel free to email me on rdm@mangrovehotel.com.au.

10/10 Excellent

Jerome

Stayed 1 night in Dec 2022

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight couple stay
Amazing overnight stay at the resort. It looked really tropical with nice pool and jacuzzi on the side. The outdoor seating bar and restaurant have good view and menu! They also provided mozzy spray which was convenient 😜
Stayed 1 night in Nov 2022
Response from Elizabeth on 10 Dec 2022
Dear Sean, thank you for choosing to stay with us at Mangrove Hotel. We are thrilled to receive your excellent feedback and hear that you thoroughly enjoyed all aspects your tropical stay with us! We look forward to welcoming you back in the near future,

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like it and the Dodd was very good
Stayed 1 night in Nov 2022
Response from James on 17 Nov 2022
Hi Linda, thank you for taking the time to leave your valuable feedback, I am thrilled to hear you enjoyed the food

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at the Mangrove for many years and I haven't seen anywhere else in Broome that would change my mind
Response from James on 9 Nov 2022
Hi MichaelThank you so much to taking the time to share your positive experience of the Mangrove Hotel. we are so happy that you choose us as your preferred Broome Accommodation. we look forward to welcoming you back soon !

8/10 Good

Sheridan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views and great outdoor areas. Pool was nice too!
Stayed 3 nights in Sep 2022
Response from James on 9 Nov 2022
Sheridan, Thank you for leaving us such a great review of our hotel here in Broome. we are thrilled to hear you enjoyed the expansive view of the famous roebuck bay.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, staff and accommodation. The paving could do with some maintenance as there are quite a few trip hazards
Stayed 3 nights in Oct 2022
Response from James on 9 Nov 2022
Thank you for choosing to stay with us at the Mangrove hotel as your preferred Broome accommodation.We are very happy to hear that you enjoyed all parts of the HotelWe have passed on your feedback to the team

10/10 Excellent

Lorraine

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Mangrove Hotel is in a great location and the facilties are grat and clean. We were lucky enough to be staying there on the full moon. Staircase to the moon was simply amazing.
Stayed 4 nights in Oct 2022
Response from James - on 20 Oct 2022
Thank you for leaving such an amazing review Lorraine. we are thrilled to hear that your stay with us during the staircase to the moon was such a magical one.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was great the venue great, parking fairly good. Didn't like the rear door / flywire of the room being locked, not making easy access to the pool, as I have two metal knees and hips
Stayed 3 nights in Oct 2022
Response from James - on 20 Oct 2022
Hi Robert, we really appreciate the feedback.

8/10 Good

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from James - on 20 Oct 2022
thank you for leaving a review

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great dining options on site.
Stayed 1 night in Jul 2022
Response from James on 21 Nov 2022
Hi Lisa, Thank you for choosing to stay at the Mangrove Hotel for your accommodation in Broome I am so glad that you enjoyed the Bay Club bar and Bistro as well as Johnny Sausage Italian restaurant. we constantly update and change the menus so come back and check us out on your next tropical getaway

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a good size, clean and modern. With the pool, restaurant and bar, Mangrove was a great place for adults and kids to relax. Walking distance to town and easy to the airport.
Stayed 2 nights in Jul 2022
Response from James on 21 Nov 2022
Hi Kim, Thank you for taking the time to leave us such great feedback, Guest experience and satisfaction is the top of our priorities so we are thrilled that you loved everything about the Mangrove Hotel, Thank you for choosing to stay with us

10/10 Excellent

Brendan

Business traveller
Liked: Cleanliness, staff & service
The view and outdoor bar/restaurant is amazing. The room price was very expensive
Stayed 1 night in Jun 2022
Response from James on 21 Nov 2022
Hi Brendan, thank you for choosing to stay at the Mangrove Resort Hotel for your Broome tropical getaway. we are certainly very lucky to have one of the best views in WA overlooking the famous Roebuck bay

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022
Response from James on 21 Nov 2022
Hi Monique, thank you for choosing to stay at the Mangrove Hotel and for giving us a 5 star review!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The view from the bay is nice! Helpful concierge staffs. Some of the fixtures at the room were worn out but all in all a good experience
Stayed 2 nights in Jun 2022
Response from James on 21 Nov 2022
Hi and thank you for taking the time to leave a review of our Tropical Broome Hotel, we hope you stay with us again on your next getaway

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay Cocktails are amazing but feel that the food could be much better
Stayed 2 nights in Apr 2022
Response from Grace on 1 May 2022
Hi Anna, Thank you for choosing Mangrove Hotel for your tropical getaway in Broome! I am so pleased that you enjoyed your time here and treated yourself to some of our delicious cocktails from our extensive cocktail menu! We appreciate your valuable feedback so that we can work on ways to improve the products we offer in order to enhance our guest experience. I have handed this over to our food & beverage team to look further into. Thank you once again, we hope to welcome you back to Mangrove Hotel sometime soon!

6/10 Okay

Christina

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Apr 2022
Response from James on 21 Nov 2022
Hi Christina, thank you for taking the time to leave a rating and thank you for choosing to stay with us at the Mangrove Hotel

10/10 Excellent

Timothy

Stayed 1 night in Apr 2022
Response from James on 21 Nov 2022
Timothy, thank you for choosing to stay with us at the Mangrove Hotel, the 5 Star review tells us that you had a fantastic stay! :)

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2022
Response from Grace on 18 Apr 2022
Hi Alex, Thank you for sharing your feedback about your stay. We are so pleased to here that you had a wonderful stay with us! We hope to welcome you back to Mangrove Hotel sometime again soon!