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Reviews of Best Western Plus Liverpool Hotel & Conference Centre

4 out of 5
Best Western Plus Liverpool Hotel & Conference Centre
63 Queens Place Drive, Brooklyn, NS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 316 out of 490 reviews" "
Rating 8 - Good. 139 out of 490 reviews" "
Rating 6 - Okay. 23 out of 490 reviews" "
Rating 4 - Poor. 7 out of 490 reviews" "
Rating 2 - Terrible. 5 out of 490 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality of service
Stayed 1 night in Apr 2024

10/10 Excellent

Pooja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
no food room service
Stayed 1 night in Mar 2024

4/10 Poor

Jacquelyn

Travelled with family and small children
Disliked: Staff & service, amenities
For a hotel next to the rink they should know how to treat kids. Kids can’t make a noise or move and they make you feel like you’re always doing something wrong. This property prefers their business customers and that’s it! I don’t suggest this hotel for a hockey team that’s for sure!
Stayed 1 night in Mar 2024
Response from Melissa Robinson on 24 Mar 2024
Our hotel strives to provide a comfortable environment for all guests, including families with children and business travelers. We do enforce policies to ensure a peaceful atmosphere for everyone's enjoyment, but we certainly aim to do so in a respectful and understanding manner. Your feedback is valuable to us, thank you for taking the time to review your stay.

10/10 Excellent

ELLEN

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for a hockey tournament…..it is right next door….
Stayed 1 night in Mar 2024
Response from Melissa Robinson on 18 Mar 2024
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience with us. It means a lot to our team to know that our efforts are appreciated.Your kind words are truly motivating and inspiring for us to continue delivering exceptional service/products. We're delighted that we could meet your expectations, and we look forward to serving you again in the future.If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help.Thanks again for choosing us and for your wonderful review!Warm regards,

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Melissa Robinson on 18 Mar 2024
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience with us. It means a lot to our team to know that our efforts are appreciated.Your kind words are truly motivating and inspiring for us to continue delivering exceptional service/products. We're delighted that we could meet your expectations, and we look forward to serving you again in the future.If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help.Thanks again for choosing us and for your wonderful review!Warm regards,

10/10 Excellent

Nicole

Stayed 1 night in Jan 2024

6/10 Okay

Shannon

Stayed 1 night in Dec 2023
Response from Melissa Robinson on 18 Mar 2024
Thank you so much for taking the time to share your positive feedback! Thanks again for choosing us and for your review!Warm regards,

10/10 Excellent

Humberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk very helpful.
Stayed 2 nights in Nov 2023

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and ease of check-in.
Stayed 1 night in Nov 2023
Response from Melissa Robinson on 24 Nov 2023
Thank you for taking the time to review your stay, we are happy to hear you had a great stay

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay. One of the cleanest hotels I’ve ever stayed at. The only issue I had was the tv has very limited channels and you cannot hook up to Netflix or any other streaming service. Not even able to rent a movie.
Stayed 1 night in Nov 2023
Response from Melissa Robinson on 24 Nov 2023
Thank you for your feedback! I'm glad to hear that you enjoyed your stay and found the hotel to be exceptionally clean. Your comments about the limited TV channels and the inability to connect to streaming services or rent movies are valuable insights.

10/10 Excellent

Lorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and effecient. Unfortunately , the food in the breakfast room was lukewarm.
Stayed 1 night in Oct 2023

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed during the Ukulele Ceilidh...staff were wonderful, the venue was great.
Stayed 2 nights in Oct 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice stay. Breakfast was good. Nothing fancy.
Stayed 1 night in Sep 2023

10/10 Excellent

Alisha

Stayed 2 nights in Sep 2023

10/10 Excellent

Lee

Stayed 1 night in Aug 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, pool was wonderful, breakfast was delicious , not a lot of shopping stores in the area. Very quiet and relaxing.
Stayed 1 night in Sep 2023

6/10 Okay

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice large rooms, ok gym, friendly staff, good breakfast.
Stayed 2 nights in Aug 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Camping break.
Staff was excellent! Front desk gentlemen were informative, friendly, courteous. Breakfast staff were phenomenal! Dining room was clean, well stocked, attentive staff, great variety.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert, SAVANNAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just checked in. Plenty of parking. The gentleman at the front desk was very personable and accommodating. The room seems quite clean and comfortable.
Stayed 1 night in Aug 2023
Response from Melissa Robinson on 30 Aug 2023
Thank you for taking the time to review your stay and we are happy to hear you had a great stay!

10/10 Excellent

Debbie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Melissa Robinson on 30 Aug 2023
Thank you for the positive review, we appreciate your feedback.

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for our purpose. Easy to get to. Only negative(not important) was on/off shower faucet- no adjustability
Stayed 1 night in Aug 2023
Response from Melissa Robinson on 30 Aug 2023
Thank you for taking the time to share your experience and provide feedback.

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from melissa Robinson on 14 Aug 2023
Thank you for taking the time to review your stay, we appreciate your feedback and hope to be of service to you in the near future.

10/10 Excellent

Rose, Halifax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the area. Close to town and the beaches.
Stayed 1 night in Aug 2023
Response from Melissa Robinson on 8 Aug 2023
Thank you for taking the time to review your stay, we are happy to hear you had a positive experience

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Aug 2023
Response from Melissa Robinson on 8 Aug 2023
Thank you for sharing your experience, we are happy to hear you enjoyed your stay.

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and good size room. Comfortable bed and linens/bedding. Staff pleasant. Breakfast good. One suggestion - my husband said the pool was colder than our outdoor pool at home (which we do not heat other than solar panels) so that was odd for indoor pool. He said colder than any other hotel he's even been at so they did not stay in long. This was in evening. Everything nice though (very clean) and we would return. Very convenient to beach and Cosby's.
Stayed 1 night in Aug 2023
Response from Melissa Robinson on 8 Aug 2023
Thank you for taking the time to share your experience, we will review the temperature of our indoor pool and ensure our future guests enjoy the warmth of our heated pool. We are happy to hear you enjoyed your stay

4/10 Poor

Megan

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We had a wonderful time in Liverpool it was beatiful. The staff and the food at the hotel were so kind however we go in Friday night after a day of traveling we were hot and tiered so we showered and went right to bed got up in the morning ready for the day. We were going to breakfast and the maid was cleaning the room next to ours so i Specifically asked her if they would be in to clean room as we were staying for the weekend and would need fresh towels to shower that night. We get back to the hotel after our day no clean room no clean towels however ill take the blame for this as i noticed I didnt hang the hanger on the door and just assumed where i talk to the maid that she would know we wanted the room cleaned so I went to the desk to ask if they were coming to clean the room and told them we needed fresh towels the lady at the desk asked what room number we were in and showed me on the camera's where the maid was in the building and said they would be down. This was about three-ish so i retured to my room and waited no maid we had to go for supper and were running out of time so my husband and i had to use the floor towels hanging in the shower to dry off. We leave the hotel we come back at about eight-ish still no clean towels i go back down to the deck and ask the new shift at the front deck for towels still no towels we get up in the morning by this time i hae asked three times and i have no face cloth to was my face when we wake up. Not acceptable :(
Stayed 2 nights in Jul 2023
Response from Melissa Robinson on 31 Jul 2023
Thank you for taking the time to share your experience, we appreciate your feedback. I am so very sorry to hear of your disappointment and this situation could have been avoided and taken care of if there hadn't been miscommunication. Fresh Towels are important to guests and we understand your frustration. i hope in future we can do better for you

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Clean and friendly staff. Enjoyed the pool, great breakfast and wonderful coffee.
Stayed 1 night in Jul 2023
Response from Melissa Robinson on 27 Jul 2023
Thank you for taking the time to review your stay and share your feedback, we are happy to hear you had a great stay.

6/10 Okay

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was a convenient stop in a lovely community. My only issue is that when the highway was closed and the power was down and we were unable to get to Liverpool due to no fault of our own, the hotel stuck with their cancellation policy. They refused to refund our first evening, something I find shocking as we couldn’t even get through to them as their phone lines were down. This inflexibility during states of emergency is disappointing.
Stayed 2 nights in Jul 2023
Response from Melissa Robinson on 27 Jul 2023
thank you for taking the time to review your stay, it is our priority to ensure our guests are safe and when weather gets in the way of visiting our hotel, we understand and are accommodating. I'm happy that we have resolved this issue and we are sorry for the confusion. we hope to see you again.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very late but Sarah was extremely helpful in making everything go smoothly
Stayed 1 night in Jul 2023
Response from Melissa Robinson on 27 Jul 2023
Thank you for taking the time to share your experience and we are lucky to have Sarah as a part of our team. we hope to see you soon

10/10 Excellent

Nancy

Stayed 1 night in Jul 2023
Response from Melissa Robinson on 8 Aug 2023
Thank you for sharing your experience, we are happy to hear you enjoyed your stay

10/10 Excellent

Ella

Liked: Cleanliness, property conditions & facilities
The front desk staff is super friendly and very knowledgeable about the hotel and area around. Easy access to all facilities.
Stayed 1 night in Jul 2023
Response from Melissa Robinson on 10 Jul 2023
Thank you for taking the time to review your stay, we appreciate your feedback and happy to hear you had a nice experience

8/10 Good

Kelly

Travelled with partner
The staff were so helpful.
Stayed 1 night in Jun 2023
Response from Melissa Robinson on 7 Jul 2023
thank you for taking the time to review your stay, we hope to see again soon

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel. Great staff. Great breakfast.
Stayed 1 night in Jun 2023
Response from Melissa Robinson on 4 Jul 2023
Thank you for taking the time to review your stay and we are happy to hear you enjoyed your experience.

10/10 Excellent

Don

Stayed 1 night in Jun 2023
Response from Melissa Robinson on 4 Jul 2023
Thank you for taking the time to review your stay, we are happy to hear you enjoyed your stay.

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and also homey. Disabled suite was more than accommodating. Recommended it to a couple coming to town a few days later
Stayed 3 nights in Jun 2023
Response from Melissa Robinson on 4 Jul 2023
Thank you for your review and sharing your experience. we hope to see you again soon.

10/10 Excellent

Daryl, Saskatoon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was like new but learned that it is 13 years old. It is kept in great shape.
Stayed 1 night in Jun 2023
Response from Melissa Robinson on 4 Jul 2023
Thank you for sharing your experience and we are appreciative of your response. we hope to see you again soon.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the pool and the all day coffee. Breakfasts were great. Staff was friendly and available to help.
Stayed 5 nights in May 2023
Response from Melissa Robinson on 4 Jul 2023
Thank you for sharing your experience, we are happy to hear you enjoyed your stay. we hope to see you again soon.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!!
It was a great location. Safe and the staff was very friendly.
Stayed 3 nights in May 2023
Response from Melissa Robinson on 4 Jul 2023
Thank you for sharing your experience and we are happy to hear you had a positive stay with us. we hope to see you again soon

10/10 Excellent

Byunghyun

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It's a quiet and spacious place I would recommend to any family with children!
Stayed 2 nights in May 2023
Response from Melissa Robinson on 4 Jul 2023
Thank you for your review, another new addition will be the universal playground and splash pad opening soon that will only be a walk away.

10/10 Excellent

JAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and very quiet location
Stayed 3 nights in May 2023
Response from Melissa Robinson on 4 Jul 2023
thank you for taking the time to review your stay, we are happy to hear you enjoyed our friendly staff and had a peaceful night's rest.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Kwamena

Stayed 1 night in Apr 2023

8/10 Good

sheila, Orleans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. Would definitely stay there again.
Stayed 1 night in Apr 2023
Response from Melissa Robinson on 18 Apr 2023
Thank you for taking the time to review your stay, we are happy to hear you had a great stay!

10/10 Excellent

Peter

Stayed 3 nights in Feb 2023
Response from Melissa Robinson on 18 Apr 2023
Thank you for the positive review! we appreciate your business and hope to see you again soon!

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easily accessible to restaurants and shopping (although we didn't shop). No complaints to speak about.
Stayed 3 nights in Feb 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and friendly staff. Very welcoming and informative about everything
Stayed 1 night in Jan 2023

10/10 Excellent

Sarah

Stayed 1 night in Dec 2022