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Reviews of Condos Château-Bromont

3.5 out of 5
Condos Château-Bromont
Rue de Bagot, Bromont, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 73 out of 157 reviews" "
Rating 8 - Good. 60 out of 157 reviews" "
Rating 6 - Okay. 19 out of 157 reviews" "
Rating 4 - Poor. 4 out of 157 reviews" "
Rating 2 - Terrible. 1 out of 157 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to bike trails
Stayed 2 nights in May 2024

10/10 Excellent

Iddi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I n ma family love everything about that location n its surrounding
Stayed 2 nights in May 2024
Response from The Management on 23 May 2024
Dear Guest,Thank you for taking the time to send us your review.We are glad you enjoyed your stay and looking forward to receive you again shortly.Best regards,

8/10 Good

Nechama

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from La Direction on 19 May 2024
Madame, Monsieur,Nous vous remercions pour l'intérêt que vous manifesté à l'égard de notre établissement ainsi que d'avoir pris le temps de nous transmettre vos impressions.Nous sommes ravis de constater que vous ayez apprécié votre séjour et espérons vous accueillir de nouveau sous peu.Cordialement

10/10 Excellent

Bruno

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nous y étions à la fin de la saison de ski. Il n’y avait pas foule. Les studios ne sont pas complètement insonorisés aux bruits extérieurs (escaliers et portes qui claques)
Stayed 2 nights in Apr 2024
Response from La Direction on 18 Apr 2024
Monsieur,Nous vous remercions d'avoir pris le temps de nous faire parvenir vos impressions concernant notre établissement.Nous sommes navrés que votre séjour n'ait pas été à la hauteur de vos attentes dû au bruits mais soyez assuré que nous prenons note de vos commentaires pour améliorer la situation afin d'éviter qu'elle ne soit réitérée.Nous espérons avoir le plaisir de vous accueillir de nouveau.Cordialement,

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great ski in ski out location. The one negative is the pillows and bedding seem a bit “tired”. Condo was clean and comfortable and we had a great view of the ski hill.
Stayed 5 nights in Feb 2024
Response from The Management on 15 Feb 2024
Dear Guest,Thank you for taking the time to send us your review concerning our establishment.We are glad you enjoyed your stay and taking note of you comment to help us improve our services and facilities.We hope to receive you as our guest again shortly. Best regards,

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from La Direction on 11 Jan 2024
Monsieur,Nous vous remercions pour l'avis que vous nous avez transmis concernant le Domaine Château Bromont.Nous sommes heureux de constater que vous ayez apprécié votre séjour et espérons avoir l'opportunité de vous accueillir de nouveau sous peu.Cordialement,

10/10 Excellent

Céline

Stayed 3 nights in Dec 2023
Response from La Direction on 30 Dec 2023
Madame,Nous vous remercions pour cet excellent avis. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement.Dans l'attente, veuillez accepter, Madame, nos sincères salutations.

8/10 Good

Marco

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from La Direction on 28 Oct 2023
Monsieur,Nous vous remercions d'avoir pris le temps de nous transmettre votre avis concernant nos condos.Nous sommes ravis que vous ayez apprécié votre séjour et espérons avoir le plaisir de vous accueillir de nouveau prochainement.Dans l'attente, Monsieur, veuillez accepter nos cordiales salutations

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from La Direction on 14 Oct 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de nous transmettre votre avis concernant notre établissement.Nous sommes ravis que vous ayez apprécié votre séjour parmi nous.Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement.Dans l'attente, veuillez accepter, Madame, Monsieur, nos sincères salutations.

6/10 Okay

Melanie

Travelled with family
Liked: Amenities, property conditions & facilities
I got stung during the night by what seemed to be some bedbugs ☹️ The pictures online showed a two-storey unit, I got a basement/ ground level unit much smaller and clearly not on two levels I never received the address nor the code to enter on the day of my arrival. I had to go to the hotel Chateau Bromont to get everything. The unit was well equipped and clean in appearance but getting stung at night by bugs in the bed definitely made me reconsider the level of cleanliness
Stayed 2 nights in Sep 2023
Response from The Management on 10 Sept 2023
Dear Guest,First we would like to thank your for taking the time to send us a review regarding our establishment. We noted down your comments to improve our services and facilites because our clients are our priority.We hope we will have the opportunity to have you again as our guest shortly.Best regards,

10/10 Excellent

Thurstan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very well situated for access to aquatic park and ski lifts for skiing and mountain biking
Stayed 4 nights in Aug 2023
Response from The management on 16 Aug 2023
It was a pleasure to have you as our guests. Thank you for the time you took to give us your opinion. We are looking forward to receive you again soon!

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, room comfort
The experience was incredible with the condo. We love it every minute we were there. The view spectacular.
Stayed 2 nights in Aug 2023
Response from The management on 16 Aug 2023
We would like to thank you for taking the time to give us your opinion ans we are happy you enoyed your stay. We are looking forward to receive you again.Best regards,

10/10 Excellent

Jessica

Stayed 2 nights in Jul 2023
Response from La direction on 7 Aug 2023
Bonjour Madame,Nous sommes très heureux de constater que vous avez appréciée votre séjour dans notre établissement et espérons avoir le plaisir de vous accueillir de nouveau prochainement.

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Ony the condo door number and street was given but no exact address. On a street with many condo buildings, it was very difficult to find out which one was reserved... Once, we found the room it was perfect. I would suggest calling for information before and requesting the condo building address or you'll be up for somewhat of a wild goose chase from building to building... trying the access code on random doors... *not fun at 10pm..
Stayed 2 nights in Jul 2023
Response from The management on 7 Aug 2023
Dear Ms.Amanda,Thank you for taking the time to fill out the satisfaction survey regarding your recent stay with us.Please accept my sincerest apology for your less than satisfactory experience with us. We have taken notes of the various points you mentioned. Please be assured that appropriate actions will be undertaken to prevent incidents from happening again.We hope to have the privilege of welcoming you again. Best regards,

10/10 Excellent

Jamie-Lee

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean.
Stayed 2 nights in Jun 2023
Response from The management on 7 Aug 2023
Mrs Jamie-Lee,We would like to thank you for taking the time to share your experience with us. We are pleased that you enjoyed your stay!We are looking forward to welcoming you again.Best regards,

10/10 Excellent

Frederick, Newmarket

Stayed 3 nights in Feb 2023

10/10 Excellent

Joe

6/10 Okay

Aras

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent property overall. The instruction to find the condo were a little confusing at first. Especially when getting there at night. Once you figure which building you’re in and where to park it becomes a no brainer the second time around. Unfortunately the fridge wasn’t cooling, even after making the adjustments. The staff could have turned it up and emptied the dishwasher before our arrival. No big deal emptying the washer but we had to throw out our perishables :(
Stayed 2 nights in Oct 2022

4/10 Poor

jason, Moncton

Business traveller
Liked: Amenities
Disliked: Cleanliness
Lady bug infestation inside the room.
Stayed 2 nights in Oct 2022
Response from Chris on 10 Oct 2022
Merci pour votre commentaire. Malheureusement cette situation était hors de notre contrôle. Nous espérons toutefois avoir le plaisir de vous accueillir à nouveau au Domaine Château-Bromont.

8/10 Good

Krystal

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property! It’s located next to mountain and water park. The Granby zoo is about 20 minutes away as well. The place was clean and very quiet! We would definitely be staying here again!
Stayed 2 nights in Aug 2022
Response from Chris on 1 Sept 2022
Thank you for your comments. We are happy to read that you intend to stay with us again. Looking forward to hosting you again soon!

10/10 Excellent

Shirley

Stayed 2 nights in Aug 2022

4/10 Poor

Alfred

Disliked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Intiaz, Ottawa

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The view was great and had everything we needed the exception of a washer and dryer. Enough room for a family of 5. Lots of storage. Fully loaded kitchen was a pleasant surprise.
Stayed 3 nights in Jul 2022
Response from Chris on 6 Aug 2022
Thank you for your comments, they are much appreciated. We hope to have the pleasure to welcome you soon.

8/10 Good

Lauren

Stayed 3 nights in Jun 2022

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2022
Response from Rose-Marie Caron on 22 Jun 2022
Merci de partager vos impressions! Nous espérons avoir le plaisir de vous accueillir de nouveau,

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was very clean and everything we needed was there and was exactly as advertised.
Stayed 3 nights in May 2022
Response from Rose-Marie Caron on 24 May 2022
Thank you for taking the time to share your experience with us. We are pleased that you enjoyed your stay! We look forward to welcoming you again.

10/10 Excellent

Yves, Montreal

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2022
Response from Gabriel on 13 May 2022
Nous vous remercions d’avoir partagé votre expérience. Nous sommes heureux de constater que vous avez apprécié votre séjour. En espérant avoir le plaisir de vous accueillir de nouveau.

8/10 Good

James

Travelled with group
Liked: Cleanliness
We booked a 1 BR and a 2BR unit. Both were somewhat tired e.g. older stove/ovens, dated interiors, but the interior space was adequate for our stays with 2/4 adults in the units respectively - would be tight with 4/6 as their max occupancies are advertised. Weak shower pressure in the 1 BR. A large broken glass pane in the 2 BR - the booking desk offered us a replacement unit, but this should have been caught and fixed before our arrival or a replacement unit provided before we arrived (who wants to move once you're in?). Lastly, glass panes are single, with minimal noise cancellation from the exterior, where grooming machines could be heard during the night and very early morning. But location & views are good, and generally an acceptable stay for the money.
Stayed 5 nights in Mar 2022
Response from Rose-Marie Caron on 26 Mar 2022
Thank you for taking the time to share your experience with us. We are pleased that you enjoyed your stay. We have taken note of the various points mentioned and rest assured that follow-ups will be done with the proper departments to prevent situations like the ones you have experienced from occurring in the future. We look forward to welcoming you again.

10/10 Excellent

Nancy, Whitby

Travelled with family
Liked: Amenities, property conditions & facilities
We really enjoyed our stay. We lucked out for skiing since late in season. Condo size perfect for my husband, myself and daughter. Very clean but appliances could use updating and something was wrong with sofa bed so not very comfortable. Would come back again.
Stayed 4 nights in Mar 2022
Response from Rose-Marie Caron on 25 Mar 2022
Thank you for taking the time to share your experience with us. We are pleased that you enjoyed your stay! We look forward to welcoming you again.

10/10 Excellent

Christopher

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Booked as ski in/ski out. Good location to hill. Comfortable unit with great views of the hill as well. Enjoyed our time.
Stayed 3 nights in Mar 2022
Response from Catherine on 23 Mar 2022
Thank you for taking the time to share your experience with us. We are pleased that you enjoyed your stay! We look forward to welcoming you again.

10/10 Excellent

Mark

Stayed 2 nights in Feb 2022

6/10 Okay

KYLE, OAKVILLE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was great, finding the condos was tough, and getting the parking permit was troublesome as the preprogrammed front desk number didn't work, had to go to the hotel front desk ( a few blocks away) to get the parking pass.... Would have been nice to have it in the room when we arrived.
Stayed 3 nights in Nov 2021
Response from Rose-Marie Caron on 19 Nov 2021
Thank you for taking the time to share your experience with us. We look forward to welcoming you again.

8/10 Good

denis

Travelled with family
Liked: Cleanliness, room comfort
Bromont Ultra Stay
Really nice place
Stayed 3 nights in Oct 2021
Response from Rose-Marie Caron on 18 Oct 2021
Thank you for taking the time to share your experience with us. We are pleased that you enjoyed your stay We look forward to welcoming you again.

8/10 Good

Jean-Philippe

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2021
Response from Nicolas Gutierrez on 27 Sept 2021
Bonjour M Jean-Philippe, Nous vous remercions d’avoir partagé votre expérience. Nous sommes heureux de constater que vous avez apprécié votre séjour. En espérant avoir le plaisir de vous accueillir de nouveau.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
This place was great but very confusing to check in etc. Parking was also confusing but now that we have experienced it we understand for next time. Loved the property itself!
Stayed 3 nights in Aug 2021
Response from Lani on 30 Aug 2021
Nous vous remercions d’avoir partagé votre expérience. Nous sommes heureux de constater que vous avez apprécié votre séjour! En espérant avoir le plaisir de vous accueillir de nouveau.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The condo was very convenient for our family. The kitchen is well appointed, and there is laundry in the condo as well.
Stayed 2 nights in Jul 2021
Response from Lani on 8 Aug 2021
Thank you for taking the time to share your experience with us. We are very pleased that you enjoyed your stay! We look forward to welcoming you again.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location was excellent, and in reach of almost all amenities. I did not receive proper instructions for the parking Vignette and had to go to the hotel to get it printed out by the front desk. Parking was adequate but a little bit tight for an SUV. Overall great experience, would book again.
Stayed 2 nights in Jul 2021
Response from Lani on 8 Aug 2021
Thank you for taking the time to share your experience with us. We are very pleased that you enjoyed your stay! We look forward to welcoming you again.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021
Response from Lani on 8 Aug 2021
Nous vous remercions d’avoir partagé votre expérience. Nous sommes heureux de constater que vous avez apprécié votre séjour. En espérant avoir le plaisir de vous accueillir de nouveau.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
It was close to where we needed to be. However, There was no washer and dryer as per the photos and the bath tub did not drain so you ended up standing in an inch of water every time you had a shower.
Stayed 2 nights in Jul 2021

10/10 Excellent

Shelley, Montreal

Travelled with family
Liked: Amenities, property conditions & facilities
Wonderful place right next to the ski hills. Our family loved it.
Stayed 4 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2020
Response from Jovik on 17 Jan 2021
Thank you for your rating!

8/10 Good

Daniel, Montreal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious, very well situated at the base of the mountain.
Stayed 4 nights in Sep 2020
Response from Andréanne on 3 Oct 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Josee

Travelled with family
Liked: Cleanliness, room comfort
Very Poor customer service
Would have been a 5* review if it hast been of the rude phone callow received at 9h30pm from asking lots of question to validate if i wash i was, if we had made reservation, if i ha checked in ... very confusing as was hading for bed.All that to tell us we were parked at the wrong spot and that we needed to move our car. I advised her that we were in our correct spot 10minutes agp but we went out to get food and when we came back our spot was taken. Not knowing what to do, and since parking lot was half full, we parked somewhere else. Only information on sign outside was a tow company to call and we taught it would have been crazy to contact them since so many other spots were empty.She then got major attitude and told us it was a"domino"effect , went on and on lecturing us... told us it was our responsibility to call them and advise them of culprit...She then asked us to go outside and get the paper number of there car in our spot. We got dress , went outside only to find their paper to be upside down. We went bak on the condo to grab a phone to get a flashlight trying to make out the information on their paper ... all of This should have been done by a security agent or someone else working there. not guest paying to relax and enjoy their vacation . She hung up on my husband. We tried to called back and no one would answer. It was now close to 10h pm. People that were into our spot got out and they had 3 cars parked where they didn't belong. They were very apologetic it.
Stayed 2 nights in Aug 2020
Response from Condo Château Bromont on 29 Aug 2020
Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We have taken note of the various points mentioned and rest assured that follow-ups will be made with the proper departments to prevent situations like the ones you have experienced from recurring in the future. We hope to have the chance to welcome you again and provide you the experience you deserve.

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2020
Response from Condo Château Bromont on 29 Aug 2020
Merci beaucoup d’avoir partagé votre expérience. Nous sommes sincèrement désolés que votre expérience chez nous n’ait pas été à la hauteur de vos attentes. Nous espérons avoir la chance de vous accueillir de nouveau afin de vous offrir l'expérience que vous méritez.

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2020
Response from Condo Château Bromont on 29 Aug 2020
Merci beaucoup d’avoir partagé votre expérience. Nous sommes sincèrement désolés que votre expérience chez nous n’ait pas été à la hauteur de vos attentes. Nous espérons avoir la chance de vous accueillir de nouveau afin de vous offrir l'expérience que vous méritez.

8/10 Good

Verified traveller

Stayed 5 nights in Mar 2020

6/10 Okay

Carlos, New York - NY

Travelled with family
Liked: Cleanliness, amenities
Real ski in - ski out. However there were a lot of things that were not working - heater of bedroom was broken (took 2 days to get fixed) - air blower was not working - replaced n 1 day - sink was clogged - laundry was locked for use (despite the fact that it was in the unit description)
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our unit was very well situated. Everything was very clean and neat. Communication was wonderful and we hope to be back again.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020