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Staff couldn't do enough to be helpful. The room was amazing with some lovely little touches, a paper, shampoo, conditioner, shower gel, hospitality tray, honesty snack box, radio, coffee maker and bath robes.
Would happily visit again.
was in town for a friends wedding and it was such a cozy place to stay!
Amanda
8/10 Good
Verified traveller
25 Oct 2023
Liked: Cleanliness, staff & service
Good place to stay in Brockenhurst
Good place to stay in Brockenhurst. Convenient location, good food at the pub, friendly staff. Our room wasn't ready when we were told it would be at check in time which was slightly annoying. Room wasn't made up on our second day either. Sofa bed was pretty uncomfortable - it was ok for our 5 year old, but an older child or adult would have been pretty unhappy with it I think.
loo had urine and loo paper unflushed. not enough tea/coffee for breakfast.
john
Stayed 2 nights in Sep 2023
8/10 Good
MARK
21 Sept 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Only issue I have maybe Expedia or property. I booked two family sized rooms for single occupancy as I work in the room. However on arrival only one room was this style the other was a much smaller box room.
Staff great food great
Brockenhurst area really lovely and the hotel nicely situated. Menu very limited and not to our taste needed more homely foods doesn’t always have to be posh food.
Bed was rather uncomfortable. Brockenhurst and surrounding areas worth the visit .
Jeffrey
Stayed 3 nights in Sep 2023
Response from Ann on 11 Sept 2023
JeffreyThank you for your feedback, have great day.
This hotel was interesting. Older building, the front desk was located at the bar in the restaurant. There was a separate entrance to the rooms once you had checked in. However in attempting to leave at 7 in the morning to catch a plane, the back entrance to the parking area was blocked by a delivery truck causing us to have to walk all the way around the parking lot and then when attempting to enter through the front entrance the door was locked. Staff was very nice and helpful.
Craig
Stayed 4 nights in Aug 2023
Response from Ann on 11 Sept 2023
CraigSo sorry about the deliveries, we do hope you will join us again.
It’s in need of some TLC and a really good clean! The dust in the radiator / heater on the wall and the extractor fan is thick and as for the shower head, it is thick solid with limescale and rust. The toilet doesn’t flush properly and it’s generally in need of some maintenance.
Susie
Stayed 2 nights in Aug 2023
Response from Ann on 11 Sept 2023
SusieThank you for your feedback and we hope to welcome you another time.
Lovely building, lovely room but decor in room was a bit tired. Dressing table light & mirror light in en-suite not working.
Friendly efficient staff, excellent food.
All round a wonderful stay & would recommend to others.
Keith
Stayed 1 night in Aug 2023
Response from Ann on 11 Sept 2023
KeithThank you and especially for the recommendation.
Had an enjoyable stay only let down by the fact we couldn’t eat in the restaurant because we hadn’t booked a table. Weren’t told this when we were shown round at check in. Ended up with sandwiches from Tescos hardly ideal 😕
Mike
Stayed 1 night in Jul 2023
Response from Ann on 11 Sept 2023
MikeThank you and we are sorry about this and we hope to welcome you again soon.
Lovely hotel with helpful and friendly staff. Food and service were excellent. Thank you!
I’ll be sure to visit again soon.
Matthew
Stayed 3 nights in Apr 2023
2/10 Terrible
Verified traveller
15 Apr 2023
Disliked: Staff & service
Stay somewhere else - rude staff, double charged
We visited for my birthday and paid when booking via hotels.com. When we arrived the manager requested payment and rushed us into repaying. When found we had already paid hotels.com the hotel refused a refund and made no effort in helping us and were quite frankly very rude in their response.
The room was nice but would not pay full price, it was drafty and had lots of road noise with some landlord spec paint jobs.
There are much nicer hotels in the area where you can stay for cheaper - even their sister pub down the road in Lymington would be a better option.