Ratings based on 221 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jul-2015
Lovely hotel, clean, quiet, comfortable. Close to everything.
4 out of 5
Recommended
for Everyone
by A verified traveller from qatar

City centre hotel

Posted 01-Jul-2015
Good chain hotel close to shopping in Cabot Circus. Food also good quality both in the evening and for breakfast. Room adequate - has everything you need, although a/c was a little noisy and the bed too soft for me. Overall though I would book to stay here again as the location is superb!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Centrally located with convenient NCP facility

Posted 08-Jun-2015
Uneventful stay. ..no problems with very courteous and helpful staff
1 out of 5
by A verified traveller from Shropshire

Poor service and requests ignored.

Posted 01-Jun-2015
Pros: Very little
Cons: Providing the services requested. Paying for a quality brand and receiving poor service is unscceptable
Having requested a room with a bath and an early check in Four months in advance it was not anticipated that neither request would be granted. Poor reception service, man smoking a joint outside the hotel entrance. General quality of service very poor.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-May-2015
Ok. Frukostpersonalen osäkra och vimsiga. Trevlig reception. Syntes väl var städerskan putsat. Städpersonal satt i korridoren och fyllde på tvål i små behållare från en stor. Om detta görs så inte inför gäster.
3 out of 5
Recommended
for Couples
by A verified traveller

Unhelpful & Unpleasant

Posted 05-May-2015 on Hotels
Unimpressed overall. Unhelpful and uninformed staff in all areas of hotel. No hotel services directory or local information. Not a good breakfast. Definitely Last Resort choice if ever again
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Nice, clean, central, ideal

Posted 05-May-2015
Great breakfast. Staff are okay, don't seem happy or engaged in their work.
4 out of 5
Recommended
for Business Travellers
by Usama from London

Short, but sweet

Posted 30-Apr-2015 on Hotels
I got to my hotel room at 2am, so they kindly extended my checkout time to 12pm from 11am for free. This was very helpful. I skipped breakfast so couldn't comment on that, but the weekend timing looked useful: 7-11am. Tea-making facilities in the room were fine, and I had a nice cuppa instead of breakfast.
5 out of 5
Recommended
for Business Travellers
by Kjersti from OSLO

BEST HOTEL - LOVELY ROOMS

Posted 27-Apr-2015 on Hotels
This hotel is GREAT
5 out of 5
Recommended
for Everyone
by A verified traveller from warrington

Great central location

Posted 15-Apr-2015
Lovely big room. Oversized bed. Great rain shower