Ratings based on 119 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cornwall/Qatar

Good central location close to Cabot Circus

Posted 24-Aug-2014
Pros: Central location was excellent
Cons: Internet/Wifi
Location: Major shopping centre - Cabot Circus - with shops, restaurants, cinema etc. Also other shopping areas within easy walking distance.
Stayed here for a course and enjoyed the central location - although a little noisy if your room is street side (main drag for very busy hospitals), the room was a good size with bed an sofa bed, bath and shower over and all expected amenities. Both the bar and restaurant offered reasonably priced and generously sized portions, but the service was a little slow and food lacked flavour on occasion. However, it was very easy to go out if you wanted to. The Academy (course location) was also a good location and offered a choice of beverages, pastries and sweets throughout the day. All staff were pleasant and helpful without being sycophantic.
5 out of 5
Recommended
for Everyone
by A verified traveller from Oxford

Brilliant hotel in Bristol

Posted 09-Aug-2014
We were upgraded on arrival and got a free early check in - the room was immaculate, the service wonderful, and the hotel itself is in a great location. Fabulous stay and at the discounted rate, I'll definitely be staying there again.
2 out of 5
Recommended
for Business Travellers
by A verified traveller from Bristol

Business Hotel with no wifi for 24 hours!

Posted 05-Aug-2014
Pros: The food at breakfast was good except 'smoked bacon' - personal thing! The room service was fair. Room was decent and clean and no noise.
Cons: Staff attitude - more willing to help.
Location: It's very close to the shopping Centre Cabots Circus, and the historical sites of Bristol.
Check-in was great, a nice cheerpy guy called Jamie. The room was good enough. As the whole point of my stay was to catch-up on some work and I needed wifi access, I was firstly confused by another guy on reception who asked if I wanted wifi £7 per 24 hours or super wifi £12 per 24 hour. I went for the super - sorry we haven't got any codes for it - 'they changed the password' and I don't know it! From ther things went down hill! The whole wifi throughout the hotel crashed and was off for 24 hours - with no information and a quite uninterested approach from the staff including the manger.Lots of people were frustrated. I know it was out of their hands, but it was a pain! The overall stay was ok, but I would have to think twice about staying there on a business trip. They did give me a days free parking to say sorry!
5 out of 5
Recommended
for Everyone
by A verified traveller from Nottm

Business

Posted 31-Jul-2014
Pros: Good location and Gym
Cons: Snacks in room
Good reception and room fresh and airy. food was excellent and good value for money. Would stop there again if the price is right
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Pleasant surprise

Posted 07-Jul-2014
Stayed here just for the night with a friend. Well located and a really nice room. Nothing to complain about.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good central location. Functional.

Posted 09-Jun-2014
Functional hotel, not nice to look at but nice inside. Everything you'd expect from a big chain hotel. Close to Cabot circus , good for a weekend trip.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wales

Pleasantly surprised

Posted 02-Jun-2014
Very reasonably priced, excellent value for money. The room was spacious with everything you could possibly need. All of the staff were helpful and polite. Great stay, would recommend to anyone
4 out of 5
Recommended
for Overnight Stay Before Destination
by Shush M from Poulton -le-Fylde

Great hotel

Posted 20-May-2014 on Hotels.com
We stayed for just one night on our way from Cornwall to Lancashire. It was a very good choice as the room , service and food was excellent. We were well looked after by very friendly staff and nothing was too much trouble. We had to change the room we were given as it only had a very small window and I,m quite claustrophobic but it was soon changed and was no problem. The room was very clean and had tea& coffee making facilities and a reasonable size TV. In all a we thoroughly enjoyed our stay.
5 out of 5
Recommended
by A verified traveller

Posted 14-May-2014 on Hotels.com
Really enjoyed the stay. Good location apart from the walkway / underpass at the front Good room. Really helpful and friendly staff
4 out of 5
Recommended
for Personal Event
by Laura1960 from Pembrokeshire

Good location

Posted 14-May-2014 on Hotels.com
Our second stay in 2 weeks, very handy for the BUPA orthopaedic hospital, but also returned because of previous experience. When we explained my husband had a problem with his knee, we were located near to the lift, very helpful!