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Reviews of Fernhill Hotel

3 out of 5
Fernhill Hotel
Fernhill, Charmouth, Bridport, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 16 out of 27 reviews" "
Rating 8 - Good. 9 out of 27 reviews" "
Rating 6 - Okay. 2 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Very good under the COVID circumstances
Stayed 1 night in Aug 2020

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb couple of days in this hotel, loved it!
My husband and I stopped in this hotel for 2 nights on our way to Cornwall last week. The owners could not have made us more welcome and the breakfasts and evening meals were absolutely superb! The room was very clean and comfortable and had everything you could possibly need. They were very "covid aware" and went to great lengths to social distance and protect their guests. We would definitely recommend it to our friends and relatives. My husband is going to put this hotel forward to his golf buddies who go away every year. My cousin is moving to Devon very soon and we would definitely do the same again and have a couple of nights there. David and Diane
Stayed 2 nights in Jul 2020
Response from J on 26 Jul 2020
Thank you for taking the time to review us David and Diane! We're thrilled you enjoyed your stay with us and look forward to welcoming you back in the future

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very friendly place ,helpful staff , excellent food.
Stayed 2 nights in Sep 2019
Response from J on 27 Oct 2019
Thank you for your lovely comments Lynne - we hope to welcome you back to Fernhill soon

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean friendly atmosphere and the staff were very efficient, I asked for a cot for my grandson to sleep in as he is only 15 months and although they did provide a travel cot I was charge £15.00 per night for it which I think is a bit extortionate because other hotels we have stayed in give it to you complementary. We ate in the hotel on the night we arrived and we were not impressed with the meal and thought it a bit pricey for what it was but you can’t fault the breakfast it caters for everyone’s needs.
Stayed 2 nights in Sep 2019
Response from J on 21 Sept 2019
Thank you for your review, we are pleased you enjoyed your breakfasts with us and we're sorry our evening menu wasn't to your taste.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a very peaceful atmosphere, was well situated near Lyme Regis but was in countryside away from the town.
Stayed 3 nights in Jul 2019
Response from J on 17 Jul 2019
Thank you for your lovely review! We hope to welcome you back some time in the future

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from J on 14 Jul 2019
Thank you for your review Robert! We hope you enjoyed your stay. best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from J on 21 Jun 2019
Thank you for your 5 out of 5 review - we are so pleased you enjoyed your stay with us and hope to welcome you back sometime in the future

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to stay. The staff were excellent. Thank you Jo with providing us with coffee and cake on our arrival. A special thank you for organizing the champagne for us on our wedding anniversary, my wife was thrilled. We shall be back
Stayed 2 nights in May 2019
Response from J on 6 Jun 2019
Thank you for your lovely review! We are thrilled you enjoyed your stay, and that we were able to make your stay memorable. We look forward to welcoming you back again soon

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
A little tired in some areas. New owners improving as they go.
Stayed 2 nights in May 2019
Response from J on 29 May 2019
Thank you for your review. We hope if you return you will see the improvements we are making!

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from J on 17 Apr 2019
Many thanks for your 10 out of 10 review! We hope to welcome you back to Fernhill some time in the future

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Spring trip.
The people were great, very helpful, willing to chat. Hotel is very well positioned for the area being close to but not disturbed by main road. Close to Bridport, Lyme Regis and other coastal areas.Some fantastic views and walks to be had. Hotel food was very good and set in a dramatic, large dinning room. Would visit just for the dining experience. Will look to go again.
Stayed 3 nights in Apr 2019
Response from J on 17 Apr 2019
Thank you for your lovely review Rodney. We hope to welcome you back some time in the future (even if just for dinner!)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , family room was excellent, staff friendly and helpful. Food was great.
Stayed 1 night in Feb 2019
Response from Jo on 6 Mar 2019
Thank you for taking the time to review us! We're pleased you enjoyed your stay at Fernhill, and hope to welcome you back in the future

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
food good, room cold on arrival, heating went off during night
Stayed 1 night in Nov 2018
Response from Jo on 26 Nov 2018
Thank you for taking the time to review your stay. We will investigate why the room was not warm enough for you on your arrival. If you had made us aware during your stay, we would have ensured the room was maintained at your preferred temperature.

8/10 Good

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy hotel stay
The staff welcome and attentiveness was very good. Unfortunately we were not blessed with great weather but the hotel was comfortable enough to pass the time and we had a really nice meal in the restaurant. Staff were the highlight of our stay.
Stayed 2 nights in Aug 2018
Response from Jo on 23 Aug 2018
Thank you for your review Toby! We are thrilled to pass on your feedback to the team - our staff are always pleased to know when they have achieved a good result for our customers. If you return we hope the weather will enable you to enjoy the many attractions and activities the South West has to offer from Mackerel fishing to historic houses and gardens

10/10 Excellent

Patricia, Cobham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect classic scape
This hotel resumes all what we were looking for during a rainy weekend adventure at the Jurassic coast of England. Located in a quite landscape 2 miles from Lyme Riges it has all what you need to pamper yourself. The place decoration including the rooms is very classic and with good taste. You can enjoy a drink from the bar at the library while waiting for dinner. The food is very nice and the menu very complete. The staffs are wonderful and helpful. The bathroom includes and Airbath which is a nice additional touch for relaxation. The outdoor swimming pool look great for a summer time. The breakfast offers all the full scope from a full British breakfast. Large parking place, you can take a bus right in front to go to Lyme Regis center, just ensure you pay the right fair while telling the driver where you go. The bed was big and with excellent quality, the Gin and Tonic very good too, and you can finish dinner with an excellent Ruby or Tawny Ports. We truly enjoy the place.
Stayed 2 nights in Aug 2018
Response from Jo on 16 Aug 2018
Thank you Patricia for your detailed review! We are so pleased you enjoyed your stay with us and hope to welcome you back again in the future

10/10 Excellent

Alexis, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
British summer holiday
A beautiful location with lovely staff. Breakfast was excellent. Five minutes to either Charmouth or Lyme Regis but the hotel was so lovely you don't really need to go far at all. Lovely swimming pool and grounds. Really good value for money - so good we have already booked for next year.
Stayed 5 nights in Jul 2018
Response from Jo on 25 Jul 2018
Many thanks for your detailed review Alexis! We are pleased you enjoyed our hospitality and location. We look forward to welcoming you back to Fernhill next year.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing and peaceful stay with friendly staff and good food.
Stayed 2 nights in Jul 2018
Response from Jo on 18 Jul 2018
Thank you for your review! We're pleased you enjoyed your stay with us and hope to welcome you back in the future

10/10 Excellent

vicky, andover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recomend this hotel 5 strars fantastic
This is a lovely hotel that ticks all boxes. Very relaxed atmosphere. Nice compfortable clean rooms. Pool is lovely . Owner and staff excellent very friendly and welcoming with excellent customer services. Food fantastic. Will be going back again soon. I would highly recomend this hotel.
Stayed 1 night in Jun 2018
Response from Jo on 3 Jul 2018
Thank you Vicky for leaving such lovely feedback! We're so pleased we have provided you with such a great stay, and look forward to welcoming you back in the future.

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Jo on 29 Jun 2018
Thank you for your review, Jon. We hope you enjoyed your stay with us

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good!
Very friendly staff and excellent food.
Stayed 1 night in Jun 2018
Response from Jo on 23 Jun 2018
Thank you for your positive feedback! We are pleased you enjoyed your stay with us, the way we looked after you, and our food here! We hope you might return some time n the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food and staff, would stay again.
Stayed 2 nights in Jun 2018
Response from Jo on 9 Jun 2018
Thank you for taking the time to review us. We are pleased you enjoyed your stay and our team will be pleased you found them to be excellent! We hope to welcome you back again sometime in the future

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Beautiful bedroom and hotel but pool area not maintained. Also entrance lobby never swept. Gents toilet downstairs not cleaned.
Stayed 3 nights in Jun 2018
Response from Jo on 9 Jun 2018
Thank you for your feedback. We will investigate your experience to ensure we improve, and hope you will visit again in the future. We are pleased you were happy with your bedroom and the Hotel in general

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce hotel and staff, very clean and friendly.
Stayed 1 night in May 2018
Response from Jo on 29 May 2018
Thank you Mark for taking the time to review us. We are so pleased you had a "5 out of 5" stay with us, and hope to welcome you back sometime in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big breakfast
Stayed 1 night in May 2018
Response from Jo on 2 Jun 2018
Thank you for leaving us such a positive review! We're pleased you enjoyed your breakfast which aims to satisfy all tastes and appetites

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fernhill Hotel
Great stay, friendly warm welcome, lovely hosts. Delicious breakfast and evening meal.
Response from Jo on 29 May 2018
We are so pleased you enjoyed your stay and your meals with us! Thank you for taking the time to leave a review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
Just a weekend break, lovely hosts and complimentary tea and cake on arrival nice touch!
Response from Jo on 29 May 2018
Thank you for rating us 5 out of 5! We are so pleased you enjoyed your stay and hope to welcome you back in the future, for another slice of our Dorset apple cake...

10/10 Excellent

Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great location!
Stayed 3 nights in Jul 2019
Response from J on 15 Jul 2019
Thank you for your 10 out of 10 review Ole! We are pleased you enjoyed your stay with us and hope to welcome you back in the future.