Interior detail

Reviews of Bridgewater Marriott

4 out of 5
Bridgewater Marriott
700 Commons Way, Bridgewater, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 390 out of 635 reviews" "
Rating 8 - Good. 163 out of 635 reviews" "
Rating 6 - Okay. 51 out of 635 reviews" "
Rating 4 - Poor. 14 out of 635 reviews" "
Rating 2 - Terrible. 17 out of 635 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Karen

Business traveller
Liked: Cleanliness, staff & service
Nice and clean
Stayed 1 night in Jan 2024
Response from Front Office Manager on 2 Apr 2024
Dear Karen, Thank you for sharing your experience with other travelers. We are thrilled that you found our hotel exceptionally clean during your stay. Your positive feedback means a lot to us, and we look forward to welcoming you back for another great visit.Dennis GomesFront Office Manager

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and very courteous would recommend this hotel to anyone
Stayed 1 night in Mar 2024
Response from Front Office Manager on 31 Mar 2024
Dear Valerie, Thank you for taking a moment to recognize our front desk associates here at Bridgewater Marriott. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable. We appreciate your recommendation and look forward to welcoming you back soon. Dennis Gomes, Front Office Manager

10/10 Excellent

Caroline

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Dear Caroline, Thank you for choosing Bridgewater Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Dennis Gomes,Front Office Manager

8/10 Good

Abby, Southend On Sea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Jan 2024
Response from Director of Operations on 4 Feb 2024
Dear Abby, We are thrilled to read about your stay and how much you enjoyed your time with us. Our team works hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for the wonderful review of Bridgewater Marriott; we look forward to hosting you again on your next visit to our beautiful city.Ron Rivera Director of Operations

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Director of Operations on 29 Jan 2024
Dear Glenn, We are thrilled you had an excellent stay at Bridgewater Marriott, and we appreciate the high rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Ron RiveraDirector of Operations

8/10 Good

Janae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Director of Operations on 21 Jan 2024
Dear Janae, Thank you for choosing Bridgewater Marriott and for your generous rating. We are delighted to know that you enjoyed most aspects of your visit. We look forward to the pleasure of welcoming you back in the future.Ron RiveraDirector of Operations

8/10 Good

Jared

Stayed 7 nights in Jan 2024
Response from Director of Operations on 4 Feb 2024
Dear Jared, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have met your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Bridgewater. It was our pleasure accommodating you. We hope you will make Bridgewater Marriott your home away from home whenever your travels bring you to our area.Ron Rivera Director of Operations

10/10 Excellent

Agnetta

Stayed 2 nights in Dec 2023
Response from Director of Operations on 2 Jan 2024
Dear Agnetta, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Bridgewater Marriott.Ron RiveraDirector of Operations

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Director of Operations on 19 Jan 2024
Dear Michael, We appreciate you taking the time to leave your generous rating regarding your recent visit to Bridgewater Marriott. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Ron RiveraDirector of Operations

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Director of Operations on 26 Dec 2023
Dear Thomas, Thank you for choosing Bridgewater Marriott and for the wonderful rating. Wishing you a Happy Holidays and a Joyous New Year! We are glad to know that you enjoyed our immaculate accommodations and impeccable service. We look forward to welcoming you back in the future.Ron RiveraDirector of Operations

2/10 Terrible

George

Travelled with group
Disliked: Staff & service
First thing first; The property is average and not as sparkly and shiny as it appears on these pictures; It’s a modern average Marriott. Anyways, where I am upset is with most of the staff and management. I requested robes and an extra towel when I checked in because I know they usually only leave 2. I never received them. The major concern begins at the fact that when I arrived in a room there was a smoke smell in the entire hallway. I complained about it. Then, when I get in the room, the sink is clogged and wont drain. I called up the concierge and let them know of the issue. They offered me to switch to a Double Queen but That is not what I payed for. They never ended up fixing the problem. I was awfully upset and filed a complaint upon checking out. Now, fast forward, I was charged a $250 SMOKE FEE for VAPING!!!! They tried to blame the smoke smell on me, because they claim they found “wraps” and then switched the story to they saw me vaping. Long story short, if you want to be disappointed, Then charged a smoke fee after complaining about things,Book here!!!!
Stayed 1 night in Dec 2023
Response from Director of Operations on 25 Dec 2023
Dear George, Thank you for sharing a review of your stay. We are sorry for the oversights in your room and for the multiple issues you encountered that caused obvious inconvenience. What disappoints us more is that our team was not responsive to your needs. We will share your comments with our staff to ensure this is not repeated. We also apologize for the billing-related concern you outlined and for the frustration it caused. We will review the charges on your bill to check for any incorrect transactions, and one of our managers will reach out to you shortly. We appreciate your patience in the meantime. Ron Rivera,Director of Operations

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was very well appointed and comfortable. The bathroom decor was quite nice,,,loved the shower set up.
Stayed 1 night in Dec 2023
Response from Director of Operations on 11 Dec 2023
Dear Robert, Thank you for choosing Bridgewater Marriott. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with our accommodations. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Ron RiveraDirector of Operations

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Director of Rooms Operations on 19 Nov 2023
Dear Daniel, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Bridgewater Marriott. We look forward to your return and wish you all the best with your future travels.Grace Lizardo Director of Rooms Operations

10/10 Excellent

Agnetta

Liked: Cleanliness, staff & service, property conditions & facilities
We were going for a family trip when my husband requested to stay at the Mariott in Bridgewater, NJ. It was has birthday weekend, so I made it happen. The staff was so polite and attentive. Thank you for a wonderful stay.
Stayed 1 night in Nov 2023
Response from Director of Rooms Operations on 6 Nov 2023
Dear Agnetta, Thank you for choosing Bridgewater Marriott for your family trip to our wonderful city. We are thrilled we exceeded your expectations for a fantastic experience and made the special day memorable. We also appreciate you mentioning our devoted associates for the excellent service they provided. We are grateful for your kind review and invite you to stay with us again the next time you are in the area.Grace Lizardo,Director of Rooms Operations

10/10 Excellent

carmine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Director of Rooms Operations on 4 Nov 2023
Dear Carmine, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Bridgewater Marriott. We look forward to your return and wish you all the best with your future travels.Grace Lizardo, Director of Rooms Operations

8/10 Good

Marit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was no senter in the area.
Stayed 7 nights in Sep 2023
Response from Director of Rooms Operation on 11 Oct 2023
Dear Marit, Thank you for choosing to stay with us at Bridgewater Marriott. We are glad to know you overall had a pleasant stay. That said, we regret not meeting all of your expectations and the disappointment this caused. We are grateful for your patience and look forward to welcoming you again.Grace Lizardo Director of Rooms Operations

8/10 Good

Neeley Sunshine

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2023
Response from Director of Rooms Operations on 4 Oct 2023
Dear M. Sunshine, Thank you for the wonderful review. We are thrilled we met your expectations for a great stay at Bridgewater Marriott. We appreciate your business and hope to have the pleasure of doing so again on your next visit to the city. Grace Lizardo, Director of Rooms Operations

8/10 Good

Joe

Stayed 1 night in Sep 2023
Response from Director of Rooms Operations on 11 Sept 2023
Dear Joe, Thank you for your rating of Bridgewater Marriott. We are pleased your stay with us was great, and we look forward to welcoming you back soon.Grace Lizardo,Director of Rooms Operations

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience. Staff was excellent!
Stayed 1 night in Aug 2023
Response from Director of Rooms Operations on 26 Aug 2023
Dear Elizabeth, We are incredibly pleased you enjoyed your stay at Bridgewater Marriott and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest; we look forward to your next visit.Grace Lizardo Director of Rooms Operations

10/10 Excellent

Kristy

Travelled with family
Breakfast cost what?
The hotel was very beautiful and there was a lot of space in the room. Checked in late and the bar was loud and busy. Breakfast also cost $22 (even for small children) which is a ridiculous price for breakfast food for an adult.
Stayed 1 night in Jul 2023
Response from Director of Rooms Operations on 2 Aug 2023
Dear Kristy, Thank you for choosing Bridgewater Marriott and for your high rating. We are delighted you enjoyed our charming property and spacious accommodations. However, we regret not meeting all of your expectations regarding the breakfast. We appreciate your valuable feedback and look forward to welcoming you again soon. Grace Lizardo, Director of Rooms Operations

10/10 Excellent

Saad

Stayed 1 night in Jul 2023
Response from Director of Rooms Operations on 2 Aug 2023
Dear Saad, We are delighted you had an outstanding stay at Bridgewater Marriott and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Grace Lizardo, Director of Rooms Operations

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was exceptional!
Stayed 2 nights in Jul 2023
Response from Director of Rooms Operations on 2 Aug 2023
Dear Eric, We are delighted you enjoyed our spotless accommodations and that our dedicated associates exceeded your expectations. Thank you for choosing Bridgewater Marriott and for your lovely feedback; we look forward to your next visit.Grace Lizardo, Director of Rooms Operations

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
When we arrived there were a lot of people checking in before us. I heard the conversations with those folks and the staff. Very friendly and very helpful. When it was our turn, we were checked in and have a nice day. No one told us where the pool was, I had to ask about breakfast. I feel like because we used Expedia we were looked down on. When we checked out, the email receipt stated $0. The email also stated we could check out on our TV. I could not see anywhere to check out there. We went down to the desk (5:15am) and wasn’t sure anyone was there. Someone did come out. Said we’d get an emailed receipt. I didn’t get any further emails, but I see I’m being charged $10. We were in this room for about 3 hours before we went to sleep. What did we do that cost $10?? No email to explain. Ridiculous. Not worth the money, and I’ve stayed there before. Never again.
Stayed 1 night in Jul 2023
Response from Director of Rooms Operations on 4 Aug 2023
Dear Michele, Thank you for choosing our hotel for your recent stay and for taking the time to post your feedback. Please accept our sincerest apologies regarding the difficulty you had with our service and staff. We always strive to treat everyone with dignity and respect, and we are disappointed to read your claims. That said, we will review this on our end. We also regret the matter related to any additional charges. Your patience is appreciated, and we will share your message appropriately. Grace Lizardo Director of Rooms Operations

8/10 Good

Robert

Stayed 1 night in Jul 2023
Response from Director of Rooms Operations on 24 Aug 2023
Dear Robert, Thank you for rating your experience at Bridgewater Marriott. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Grace Lizardo Director of Rooms Operations

10/10 Excellent

Gerald

Stayed 1 night in Jul 2023
Response from Director of Rooms Operations on 24 Aug 2023
Dear Gerald, Thank you for your fabulous rating and for letting us know your stay at Bridgewater Marriott was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Grace Lizardo Director of Rooms Operations

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Director of Rooms Operations on 4 Aug 2023
Dear Kristen, Thank you for sharing the nice rating about your experience at Bridgewater Marriott. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Grace Lizardo,Director of Rooms Operations

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy a Marriott trip! The room was clean and gorgeous. Only thing I would be add would be allowing the tv to cast from your phone and a microwave.
Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Stayed 2 nights in Jun 2023
Response from Michael on 19 Jul 2023
Hi Richard,We're glad you enjoyed your visit to Bridgewater! We hope to welcome you back for a future visit.

10/10 Excellent

Laura

Stayed 1 night in Jun 2023
Response from Michael on 19 Jul 2023
Hi Laura,Thank you for your positive review! We're glad you enjoyed your visit to Bridgewater! We hope to welcome you back for a future visit!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean, staff is friendly.
Stayed 1 night in Jun 2023
Response from Michael on 19 Jul 2023
Hi John,We're glad you enjoyed your visit to Bridgewater! We look forward to welcoming you back for a future stay!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Michael on 19 Jul 2023
Hi Kim,Thanks for sharing your experience. We're glad you enjoyed your visit! We look forward to welcoming you back for a future stay!

10/10 Excellent

Maria

Stayed 2 nights in Jun 2023
Response from Michael on 19 Jul 2023
Hi Maria,We're glad you enjoyed your visit with us! We look forward to welcoming you back for a future stay!

8/10 Good

Louis

Stayed 1 night in Jun 2023
Response from Michael on 23 Jun 2023
Hi Louis,We hope you enjoyed your recent visit to our hotel. We look forward to welcoming you back for a future visit.Sincerely,Michael

10/10 Excellent

Matthew, Bridgewater

Stayed 1 night in Jun 2023
Response from Michael on 19 Jul 2023
Hi Matthew,We're glad you enjoyed your visit! We look forward to welcoming you back for a future visit!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is conveniently located near major highways and thoroughfares.
Stayed 1 night in Jun 2023
Response from Michael on 23 Jun 2023
Hi Robert,We're glad you enjoyed your visit! We look forward to welcoming you back for a future stay!Michael

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very loud! I could hear everything in room next door. Loud guest in the hallway, lots of doors slamming…
Stayed 1 night in May 2023
Response from Michael M on 23 May 2023
Hello,We're sorry that your visit had some noise disturbances during your visit. We can look into changing rooms for a future visit if there is an issue with excessive noise.Sincerely,Michael

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay. Staff was very friendly and professional. Food was delicious. Clean room. Comfortable bedding.
Stayed 1 night in May 2023
Response from Michael M on 22 May 2023
Hi Pamela,Thank you for leaving a positive review! We look forward to welcoming you back for a future visit! Sincerely,Michael

10/10 Excellent

Kristopher

Stayed 1 night in May 2023
Response from Michael on 12 Jun 2023
Hi Kristopher,We're glad you had a great visit! We look forward to welcoming you back!Sincerely,Michael

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Michael M on 22 May 2023
Hi Jacqueline,Thank you for leaving a positive review! We look forward to welcoming you back for a future visit!Sincerely,Michael M

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Michael M on 14 May 2023
Hi Stephen,We're glad you had a great visit! We look forward to welcoming you back for a future visit!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased!!
The staff very helpful In every way!! Breakfast buffet DELICIOUS
Stayed 1 night in Apr 2023
Response from Michael M on 2 May 2023
Hi Kim,We're glad you enjoyed your visit and had great interactions with our staff! We look forward to welcoming you back!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Michael M on 2 May 2023
Hi James- We're glad you had a great stay with us! We look forward to welcoming you back for a future visit!

6/10 Okay

Ramesh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk was not organized and there was a lot chaos. They allotted us rooms that were not ready.They then rectified the problem. The house keeping manager, Louise,was very kind and helpful and went out of the way to correct the problem. Again, on the day of check out, Housekeeping entered the room with their keys when we had not yet checked out as we were getting ready.
Stayed 1 night in Apr 2023
Response from Michael on 17 Apr 2023
Hi Ramesh,Thank you for your review and we're sorry that your stay was as perfect as it could have been. We're happy that Louise was able to correct the problem. We'll be sure to discuss this as a team so improvements can be made to the overall guest experience.Thank you for your business,Michael M

8/10 Good

Josh

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Michael M on 29 Mar 2023
Hi Josh,Thank you for providing a positive review following your visit. If there was anything we could have done to make your visit more enjoyable, please call our front desk and ask to speak to Grace. We hope to welcome you back for a future visit!Sincerely,Michael

8/10 Good

Mei-Ling

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Michael on 13 Mar 2023
Hi Mei-Ling,Thank you for leaving us a positive score! We look forward to welcoming you back for a future visit.Sincerely,Michael

10/10 Excellent

Valerie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Mar 2023
Response from Michael on 13 Mar 2023
Hi Valerie!Thank you for reviewing your recent visit! We're glad our team helped make your visit memorable. We look forward to welcoming you back for a future visit!Sincerely,Michael M

10/10 Excellent

Tanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the better Marriotts i have stayed at. Would recommend them any day.
Stayed 2 nights in Mar 2023
Response from Michael on 13 Mar 2023
Hi Tanya,Thank you for posting this review! We're glad you had a great visit! We look forward to welcoming you back for a future stay!Sincerely,Michael

10/10 Excellent

Mei-Ling

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Michael on 13 Mar 2023
Hi Mei-Ling,Thank you for leaving us a perfect review! We're glad you enjoyed your visit and we look forward to welcoming you back!Sincerely,Michael

10/10 Excellent

Mei-Ling

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Michael M on 10 Mar 2023
Hi Mei-Ling,Thank you for leaving us a perfect score! We look forward to welcoming you back for a future visit! Sincerely,Michael M

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Comfortable room. Recommend
Stayed 1 night in Mar 2023
Response from Michael M on 10 Mar 2023
Hi Debra,Thank you for reviewing your stay with us! We're glad you enjoyed your visit and we look forward to welcoming you back for a future visit.Sincerely,Michael M