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Reviews of BlueBell Hotel

3 out of 5
BlueBell Hotel
14 Paulínyho, Bratislava

Reviews

8.0

Very good

Rating 10 - Excellent. 6 out of 13 reviews" "
Rating 8 - Good. 3 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 2 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the Danube
Stayed 4 nights in Dec 2023

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Eva on 24 Mar 2023
Thank you for the feedback.Have a nice dayBest regards

8/10 Good

Michael

Liked: Cleanliness, staff & service
Nice stay
Simple check in, I arrived at 11am and my room wasn't ready so left my bag in the storage and was old to return about 1.30pm. I came back after that and it was ready. Room 14, nice and clean bedding and bathroom. It was an ikea style furnished room, the bed had no headboard but surprisingly it never affected my sleep. There is a fridge and a digital safe, hairdryer and toiletries are provided. Reception is open 7am to 11.30pm but your key will get you through the door and also into your room. The reception staff were all very pleasant and helpful. The hotel is easily reached from the airport by bus 61 and tram 4 then a two minute walk, good location with a number of bars 100m away and then you are in the town walls. Good stay, no complaints at all
Stayed 3 nights in Mar 2023
Response from Eva on 24 Mar 2023
Good afternoon, Thank you very much for your feedback on our hotel, I'm glad you were satisfied with your stay and that you liked the room, staff and location as well. I hope you'll visit us again.Best regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness
When we arrived the receptionist told us her colleague had made a mistake and there wasn’t a triple room available but only a single and double. When we said we weren’t happy with this, the receptionist miraculously found a triple available. We headed to the room and showered and the room instantly flooded. We were obviously put in the worst room which they knew had issues - there was also hairs in the bathroom and hairs on the bed sheets. When we complained the next morning a different receptionist who was busy talking to her boyfriend sniggered at us and basically shrugged her shoulders. When we returned that evening they told us we could move rooms but I didn’t find their customer service helpful at all.
Stayed 3 nights in Nov 2019

4/10 Poor

Alex

Disliked: Room comfort
Terrible noise , good location
Terrible noise at morning from the street by build tracks and build work
Stayed 6 nights in Oct 2019

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Freek

Travelled with partner
Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Eva on 25 Sept 2023
Good evening, Thank you very much for your feedback on our hotel, I'm glad you were satisfied with your stay!Best regards,Eva, manager

10/10 Excellent

Victor Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Luciano

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in May 2022
Response from Eva on 6 Jun 2022
Good afternoon, I'm very sorry you were not satisfied with the hotel, may I ask what was the problem ?

10/10 Excellent

Yuto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Zuzana on 19 Nov 2021
Dear Yuto, thank you very much for your nice and positive feedback :)