Spa

Reviews of Saint Moritz Hplus Express

3.5 out of 5
Saint Moritz Hplus Express
Setor Hoteleiro Norte, SHN, Qd.1, área Especial A Bl. B Asa Norte, Brasília, DF

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 1003 reviews" "
Rating 8 - Good. 353 out of 1003 reviews" "
Rating 6 - Okay. 84 out of 1003 reviews" "
Rating 4 - Poor. 17 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Grace

Liked: Staff & service
Stayed 10 nights in Apr 2024
Response from Flávio on 4 May 2024
Olá Grace, agradecemos por ter escolhido nosso hotel para sua estadia e por dedicar um momento para nos avaliar. Valorizamos muito seu feedback e ficamos felizes em ver que você teve uma experiência positiva em nosso hotel. Esperamos recebê-la novamente em breve. Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Flávio on 9 Feb 2024
Olá Paul, Muito obrigado por compartilhar sua avaliação. Estamos muito satisfeitos em saber que você desfrutou de sua estadia conosco em St. Moritz durante suas visitas a Brasília. É maravilhoso saber que nosso café da manhã de cortesia na cobertura, com vistas fabulosas da cidade, foi um destaque da sua experiência. Nós nos esforçamos para proporcionar aos nossos hóspedes uma estadia memorável e estamos felizes que nossas ofertas, juntamente com a taxa de câmbio favorável, tenham tornado suas visitas econômicas e agradáveis. Além disso, temos o prazer de saber que os nossos excelentes funcionários que falam inglês contribuíram para o seu conforto e conveniência durante a sua estadia. Esperamos recebê-lo de volta para muitas outras visitas memoráveis no futuro! Se houver mais alguma coisa que possamos fazer para melhorar sua experiência, não hesite em nos informar. Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Favorite Brasilia Hotel
We visit Brasilia every January to be with our son and family who live there. We have stayed at the St. Moritz at least 5 times and love it. We have tried a few other hotels nearby and they were good but do not have complimentary breakfast on the rooftop with fabulous views of the city. The strength of the U.S. dollar makes the stay economical. The fine staff know English.
Stayed 3 nights in Feb 2024
Response from Flávio on 9 Feb 2024
Olá Paul, Hi Paul, Thank you very much for sharing your review. We are delighted to know that you enjoyed your stay with us in St. Moritz during your visits to Brasilia. It's wonderful to know that our complimentary rooftop breakfast, with fabulous views of the city, was a highlight of your experience. We strive to provide our guests with a memorable stay and are happy that our offers, together with the favorable exchange rate, have made your visits economical and enjoyable. Furthermore, we are pleased to know that our excellent English-speaking staff contributed to your comfort and convenience during your stay. We hope to welcome you back for many more memorable visits in the future! If there is anything else we can do to improve your experience, please don't hesitate to let us know. Best regards, Flávio Dias Manager Hotel Saint Moritz Hplus Express

10/10 Excellent

Lynna

Stayed 1 night in Nov 2023
Response from Flávio on 28 Nov 2023
Olá Lynna, adoramos a sua visita! Esperamos que a sua experiência tenha sido ótima e que você volte mais vezes. Obrigado pela preferência e confiança! Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Flávio on 3 Jun 2023
Olá Alan, agradecemos o seu feedback, ele é muito importante para nós. Ficamos felizes em saber que a sua estada foi tranquila e agradável. Volte mais vezes, será sempre bem-vindo. Com apreço, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly personnel
Stayed 4 nights in Mar 2023
Response from Flávio on 8 Mar 2023
Hello Charles, we are grateful for your review. Our team is very happy with your comment. We at Hotel Saint Moritz know how to please our customers. We look forward to seeing you again soon. Yours sincerely, Flávio Dias Manager Hotel Saint Moritz Hplus Express

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Flávio on 28 Jan 2023
Olá Paul, Agradeço o seu feedback, ele é muito importante. Fico feliz em saber que a sua estada foi tranquila e agradável. Volte mais vezes, será sempre bem-vindo. Com apreço Flávio Dias Gerente Hotel Saint Moritz Express

10/10 Excellent

veronica

Stayed 2 nights in Sep 2022

10/10 Excellent

Victor, Fort Myers

Stayed 1 night in Jun 2022

8/10 Good

Lílian

Stayed 2 nights in Feb 2022
Response from Flávio Dias - Gerente Geral on 23 Feb 2022
Olá, Lílian! Obrigado por nos avaliar. Ficamos felizes em receber a sua avaliação, sempre que precisar de hospedagem em Brasília, conte conosco. Abraços, Flávio Dias - Gerente Geral - Hotel Saint Moritz Hplus Express

10/10 Excellent

Ronaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and friendly staff.
The room was a little smaller than I thought, but very comfortable and the staff was very friendly and helpful, they even printed some documents for me at the reception.
Stayed 1 night in Dec 2021
Response from Flávio Dias - Gerente Geral on 13 Dec 2021
Hi, thanks for rating us! We hope you come back more often, it will be a pleasure to receive you. Best regards, Flávio Dias - General Manager - Hotel Saint Moritz Hplus Express

10/10 Excellent

Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sem qualquer problema
Um dos melhores hotéis que já estive. Muito limpo e organizado. Conta com um café da manhã maravilhoso na sacada.
Stayed 2 nights in Oct 2021
Response from Flávio Dias - Gerente Geral on 3 Nov 2021
Olá, Wellington. Que alegria receber a sua avaliação tão positiva. Isso nos inspira e nos deixa com sentimento de dever cumprido! Volte sempre, será muito bem-vindo. Abraços,

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom Hotel.
Excelente localização no centro de Brasília. Quarto confortável e bom café da manhã incluído na diária. Apesar de ter um sistema de vagas confuso, possui garagem e o estacionamento também estava incluído. No geral, é uma boa opção para passar o fim de semana na capital brasileira ou pra viagens de negócios.
Stayed 1 night in Jun 2021
Response from Leonardo Lima on 10 Jul 2021
Olá, Leandro. Ficamos muito felizes por ter nos classificado com a nota máxima aqui no site do Hoteis.com. Sua avaliação motiva as equipes do hotel a continuarem com o foco em atender com excelência e obter a total satisfação dos nossos hóspedes. Quando retornar a Brasília, fique conosco, será uma satisfação recebê-lo novamente. Um grande abraço, Leonardo Lima - Gerente de Serviços - Hotel Saint Moritz Hplus Express.

6/10 Okay

Lofong

Stayed 1 night in Nov 2020
Response from gg on 16 Dec 2020
Olá, Lofong. Muito obrigada por nos classificar aqui na Expedia. Trabalhamos com muita dedicação para que nossos hóspedes estejam seguros e bem acolhidos nesse momento. Sinta-se sempre bem-vindo. Um grande abraço, Sibylla Naoum - Gerente Geral - Hotel Saint Moritz Hplus Express.

8/10 Good

Erasmo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but bad internet
Everything was great and service was perfect. If you need bandwidth for video calls it’s not the place to stay.
Stayed 3 nights in Nov 2020
Response from GG on 24 Nov 2020
Hello Erasmo. We appreciate your comment about your stay with us. It is a joy to know that you found everything great and the service perfect. Regarding bandwidth for video we promise to analyze everything very carefully to provide a better experience. Best Regards, Sibylla Naoum - General Manager - Hotel Saint Moritz Hplus Express.

8/10 Good

manoel, goiania

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
atendimento, limpeza, localizaçao, higiene, comodidade
Stayed 1 night in Sep 2020
Response from GG on 28 Sept 2020
Olá, Manoel. Muito obrigada por nos avaliar aqui no Expedia. Que bom que nossa localização, atendimento, limpeza e comodidade fizeram de sua hospedagem ainda mais prazerosa. Conte com a gente sempre que precisar de hospedagem na capital federal. Um grande abraço, Sibylla Naoum - Gerente Geral - Hotel Saint Moritz Hplus Express.

6/10 Okay

Anônimo, Belo Horizonte

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
O Hotel é muito bem localizado. A limpeza é boa. Tem uma cozinha compacta, mas não te. Nenhum
Stayed 3 nights in Sep 2020
Response from GG on 8 Sept 2020
Olá, obrigada por sua avaliação. Ficamos felizes em saber que nossa localização e limpeza fizerem sua hospedagem mais agradável. Não identificamos o final da mensagem, de todo modo nos colocamos à disposição para melhor atender sua expectativas. Abraços, Sibylla Naoum, Gerente Geral, Hotel Saint Moritz Hplus Express.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where we stay every year in Brasilia
We visit family who live in Brasilia yearly and this is the 2nd year we have stayed at the St. Moritz. It is well situated for us, is a good value, has big rooms, good staff, and a good breakfast buffet on the roof with stunning views of the city. It has everything we need. The rooftop pool is small. The shower is powerful. We always ask for a quiet room and get it. We will be back to the St. Moritz next year!
Stayed 3 nights in Jan 2020
Response from g on 27 Jan 2020
Dear Guest. Thank you so much for rating us. We are glad to know that our location, service, the room size, breakfast and the powerfull shower made your stay even a. We are also glad to know that is your second time staying with us, continue to count on us whenever you need accommodation in the federal capital. Best Wishes, Sibylla Naoum - General Manager - Hotel Saint Moritz Hplus Express.

6/10 Okay

Lisa

Travelled with family, Travelled with family and small children, Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Location and breakfast Housekeeping is very inconsistent Days they will leave no amenities like soap we stayed for 8 nine nights only left soap and shampoo 3 days
Stayed 1 night in Nov 2019
Response from GGeral on 11 Nov 2019
Hi Lisa, thank you for your review. Your notes will be handled carefully so that we can satisfactorily serve our customers We hope to receive you again and be able to offer you a 100% pleasant stay, we will make our best efforts to provide you with a new and more satisfying experience. Best Regards, Sibylla Naoum

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St. Moritz H+, Brasilia
The hotel has adequate amenities for the star rating, it is centrally located for both work and play and the breakfast buffet is abundant! I've enjoyed my week-long stay.
Stayed 11 nights in Oct 2019
Response from GGeral on 22 Oct 2019
Hi Gabriel, thank you for your comments. We are glad you had a nice experience at Saint Moritz. Hope to see you soon. Best Regards, Sibylla Naoum

8/10 Good

Derek

Liked: Cleanliness, staff & service, room comfort
Great location
Great location, basic wifi provided free was very slow/intermittent. Blinds in our room were not very good so were woken up every morning around 6am as the sun came up.
Stayed 3 nights in Oct 2019
Response from Ggeral on 31 Oct 2019
Hi, Derek! Thank you for your review. Glad our location made your stay even more enjoyable. Regarding the blinders we will provide improvements to achieve greater satisfaction of our guests. We hope to receive you again and be able to offer you a 100% pleasant stay and thus regain your confidence. Best Regards, Sibylla Naoum - General Manager - Hotel Saint Moritz Hplus Express.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2019
Response from GGeral on 23 Sept 2019
Dear guest, thank you for your evaluation. We hope to see you soon. Sincerely, Sibylla Naoum General Manager Saint Moritz Hplus Express Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019

8/10 Good

JA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from GGeral on 16 Aug 2019
Olá JA, obrigada por nos avaliar. Cordialmente, Sibylla Naoum Gerente Geral Hotel Saint Moritz Hplus Express

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the Saint Maritz in Brasilia
We chose the Saint Maritz because it was close to our son and daughter-in-law and it is in walking distance of Brasilia's 'sites'. We don't speak Portugese, but many staff members spoke English. Everyone working there was friendly and helpful, as are so many of the Brasilians we met. We would stay at the Saint Maritz again.
Stayed 7 nights in Jan 2019
Response from Lucila Figueiredo on 28 Jan 2019
Hello, Paul! Thank you for choosing to stay at Hotel Saint Moritz Express. Thanks again for your feedback, and we look forward to serving you again soon! Kind regards, Lucila Figueiredo General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is located in central Brasilia and provides close access to good shopping centers, restaurants and transportation options
Stayed 7 nights in Nov 2018
Response from Lucila Figueiredo on 12 Dec 2018
Hello! Thank you for your review. We are to are happy to hear about your satisfaction with the lHotel Saint Moritz Hplus Express. We hope to welcome you again on your next visit to Brasilia. Best regards, Lucila Figueiredo - Gerente Geral - Hotel Saint Moritz Hplus Express

8/10 Good

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a view
Nice breakfast view: it is possible to see the whole "Esplanada dos Ministérios". Food could be better though...
Stayed 2 nights in Sep 2018
Response from LUCILA FIGUEIREDO GERENTE GERAL on 22 Oct 2018
Hello! Thank you for choosing to stay at Hotel Saint Moritz Express. We are thrilled to know you enjoyed with all the aspects of our hotel. Thanks again for your feedback, and we look forward to serving you again soon! Kind regards, Lucila Figueiredo - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Just excellent!! Great view of the city from the 20th floor, good food, clean room, comfortable, close to the city centre. Will definitely stay there again.
Stayed 3 nights in Sep 2018
Response from Lucila Figueiredo on 5 Nov 2018
Hello! Thank you for choosing to stay at Hotel Saint Moritz Express. We are thrilled to know you enjoyed with all the aspects of our hotel. Thanks again for your feedback, and we look forward to serving you again soon! Kind regards, Lucila Figueiredo - General Manager

10/10 Excellent

Mel, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Close to major sights. Fine view over city from rooftop when having breakfast.
Stayed 2 nights in Sep 2018
Response from Lucila Figueiredo Gerente Geral Hotel Saint Moritz on 15 Oct 2018
Helio! Thank you for your review. We hope to welcome you again on your next visit to Brasilia. Best regards, Lucila Figueiredo Gernete Geral Hotel Saint Moritz Hplus Express

10/10 Excellent

Jocineia, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer services and very comfortable. The front desk has an excellent
Stayed 4 nights in Aug 2018
Response from Lucila Figueiredo Gerente Geral Hotel Saint Moritz on 31 Aug 2018
Olá, Jocineia! It's great to know you enjoyed our hotel and our service. Return to Brasilia again. It will be a pleasure to receive you. Best regards, Lucila Figueiredo Gerente Geral Hotel Saint Moritz Hplus Express

10/10 Excellent

Maximiliano

Liked: Cleanliness, property conditions & facilities, room comfort
It was very good experience in general, the only inconvenience is that the hotel has limited personnel at their front desk making any simple interaction timely consuming. The wifi was very slow and you need to keep registering every minute.
Response from Lucila Figueiredo Gerente Geral Hotel Saint Moritz on 5 Apr 2018
Dear Maximilliano We are happy to hear that you have found our hotel nice. I apologize for slow wifi. I'll take action so that this kind of situation does not happen again. Thank you for choosing the Saint Moritz Hplus Express hotel and we look forward to welcome you again in our hotel in your next trip. Best Regards, Lucila Figueiredo General Manager Saint Moritz Hplus Express

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home away from home in Brasilia
Hotel served a nice breakfast. First visit to Brasilia - any things I found awkward about the hotel were more a function of the city than the hotel..
Response from Lucila Figueiredo Gerente Geral Hotel Saint Moritz on 5 Apr 2018
Hello! Thank you for your evaluation. The breakfast view in hotel Saint Moritz Hplus Express it's really amazing! We hope to see you here again! Regards, Lucila Figueiredo Gerente Geral Saint Moritz Hplus Express

8/10 Good

Heather, Portsmouth, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice rooms
Nice rooms, with good kitchens (with microwaves). Reasonable room service, which we needed because it was really difficult to find good veggie restaurants in Brasilia. Staff really helpful - helped us organise a day out to the National Park. Nice roof for breakfast and beers.
Stayed 3 nights in Jul 2017
Response from Salete Soares, General Manager on 28 Jul 2017
Hello! It is a pleasure to know that you had a great time in our hotel! And a huge satisfaction as well to realize that our staff did a great job helping you with your tours. Thank you for each appraisal and we hope to see you soon! Best regards Salete Soares General Manager Saint Motritz Hplus Express

10/10 Excellent

LEONARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent Wifi
Everything was fine! The room hasn't a tv remote controller.
Stayed 1 night in Jul 2017
Dear Leonardo, We are happy to hear that you have found our hotel nice. I apologize for not having control of the TV in your room. I'll take action so that this kind of situation does not happen again. Thank you for choosing the Saint Moritz Hplus Express Hotel and we look forward to welcome you again in our hotel in your next trip. Best Regards, Salete Soares General Manager Saint Moritz Hplus Express

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Fist room offered was not cleaned, was offered another one. No hot water except in the shower, room materials on the cheap side.

8/10 Good

Smoothe, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
I stayed there for 5 nights..It was very comfortable..Breakfast was okay but needed a variety. It was like the same for 5 days
Response from Hplus Hotelaria on 6 Apr 2017
Hello, Smoothe. We are very to happy to hear of your satisfaction with the location and the confort of our hotel. We would be very grateful if you could share with us, throgh the "Contact us" section in our website, what you missed from our breakfast service, so that we can take the necessary measures to improve our service. We look forward to welcome you back in our hotel in your next trip to Brasília. Best regards,

10/10 Excellent

Maria , Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel!
Second time in this hotel. Good staff and easy check-out.
Response from Hplus Hotelaria on 9 Jan 2017
Hello Maria. We are happy to hear of your satisfaction with the Saint Moritz Hplus Express. We look forward to welcome you again in our hotel in your next trip to Brasília. Best regards,

6/10 Okay

Verified traveller

Useful work hotel
Very useful hotel for the work traveler. All was well, except the Breakfast. Location of Breakfast can not be beat, but cold eggs can never be accepted.
Response from Hplus Hotelaria on 20 Sept 2016
Hello. Thank you for your review on Hoteis.com. Your opinion is very important to us. We are happy to hear about your satisfaction with the Saint Moritz Hplus Express. We shared your comment with the hotel's management so that we can properly guide our restaurant staff in regards to the eggs served at breakfast. We hope to receive you again on your next visit to Brasilia. Best regards,

10/10 Excellent

Rosa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y buena disposición de los empleados en ayudarte a resolver cualquier inconveniente. Además, el desayuno estuvo muy bien todos los días que estuvimos allá.
Response from Flávio on 14 May 2024
Hola Rosa, ¡Estamos muy contentos de recibir tu opinión! Nos esforzamos por brindar un excelente servicio y una experiencia memorable a todos nuestros huéspedes, por lo que es muy gratificante saber que hemos cumplido con sus expectativas. Nuestro equipo siempre está dispuesto a ayudar en todo lo posible para que su estancia sea lo más placentera posible. Y nos complace saber que disfrutó del desayuno todas las mañanas durante su estadía. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro. ¡Gracias por elegirnos y por compartir tu experiencia positiva! Saludos cordiales, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Washington

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propriedade de alto nível, boas acomodações e atendimento excepcional, fácil acesso!
Stayed 3 nights in May 2024
Response from Flávio on 10 May 2024
Olá Washington, obrigado por compartilhar sua experiência conosco! Estamos muito felizes em saber que você gostou das nossas acomodações e do atendimento da nossa equipe. Nos esforçamos para proporcionar uma estadia memorável aos nossos hóspedes. Esperamos recebê-lo novamente em breve. Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

ISAAC BATISTA

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo bom
Stayed 2 nights in Feb 2024
Response from Flávio on 22 Feb 2024
Olá Isaac, agradecemos o seu feedback, ele é muito importante para nós. Ficamos felizes em saber que a sua estada foi tranquila e agradável. Volte mais vezes, será sempre bem-vindo. Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa opção para viagem rápida.
Boa opção para viagem rápida, como foi o meu caso. O único senão foi o fato de que do aparelho de ar condicionado pingava bastante água dentro do apartamento, bem na entrada do banheiro, gerando perigo de escorregamento.
Stayed 1 night in Feb 2024
Response from Flávio on 21 Feb 2024
Olá, agradecemos por compartilhar sua experiência conosco. Ficamos felizes em saber que nosso hotel foi uma boa opção para sua viagem rápida. No entanto, lamentamos sinceramente pelo inconveniente causado pelo aparelho de ar condicionado que pingava água dentro do apartamento, especialmente próximo à entrada do banheiro, o que pode representar um perigo de escorregamento. Levamos todas as críticas a sério e gostaríamos de nos desculpar pelo desconforto causado. Tomaremos as medidas necessárias para corrigir esse problema e garantir que nossos hóspedes desfrutem de uma estadia segura e confortável. Agradecemos por nos informar sobre essa questão e esperamos ter a oportunidade de recebê-lo(a) novamente no futuro, proporcionando uma experiência ainda melhor. Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

8/10 Good

Tarsila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Infelizmente, apareceu uma pequena barata no quarto.
Stayed 1 night in Feb 2024
Response from Flávio on 20 Feb 2024
Olá Tarsila, agradecemos por compartilhar sua experiência conosco. Lamentamos profundamente o inconveniente causado pela presença de uma barata em seu quarto. Gostaríamos de esclarecer que a Hplus Hotelaria cumpre rigorosamente todos os protocolos de dedetização, realizando a aplicação regular a cada 3 meses, visando garantir um ambiente seguro e confortável para nossos hóspedes. Entretanto, é importante destacar que, apesar de nossos esforços, alguns apartamentos de proprietários residentes dentro do hotel podem não seguir o mesmo calendário de dedetização aplicado nos apartamentos do Pool. Estamos comprometidos em resolver essa questão e em garantir que todas as áreas do hotel sejam devidamente tratadas para evitar incidentes como esse no futuro. Mais uma vez, pedimos desculpas pelo transtorno e agradecemos por nos informar sobre essa questão, que nos permite aprimorar nossos serviços. Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Kamyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Flávio on 17 Feb 2024
Olá Kamyla, que alegria receber sua avaliação! É um grande incentivo para toda a equipe saber que conseguimos superar suas expectativas e proporcionar uma experiência excepcional durante sua estadia conosco. Seu reconhecimento nos enche de orgulho e reforça nosso compromisso em oferecer sempre o melhor serviço e atendimento aos nossos hóspedes.Esperamos ansiosamente recebê-la novamente em breve para mais momentos memoráveis em nossa companhia. Agradecemos por escolher nosso estabelecimento e por compartilhar sua experiência positiva conosco! Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima estadia!
Quarto muito amplo e confortável.
Stayed 1 night in Feb 2024
Response from Flávio on 16 Feb 2024
Anna Carolina, agradecemos imensamente pelo seu feedback positivo! Estamos muito contentes em saber que você encontrou o quarto amplo e confortável durante sua estadia conosco. Nosso objetivo é proporcionar aos nossos hóspedes uma experiência memorável e confortável, e saber que conseguimos alcançar isso com você nos traz muita satisfação.Esperamos recebê-la novamente em breve para mais momentos agradáveis conosco. Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O local é bom, mas o estacionamento é totalmente desorganizado e apertado, tendo que procurar uma vaga de determinada cor indicada por eles para estacionar. Além disso, mesmo com o quarto ocupado as camareiras batem na porta para perguntar se podem limpar, algo que nunca vi.
Stayed 1 night in Feb 2024

8/10 Good

Bruno

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Antonio Euzebio Goulart

Business traveller
Liked: Room comfort
Stayed 2 nights in Jan 2024
Response from Flávio on 6 Feb 2024
Olá Antônio, agradecemos por compartilhar sua avaliação conosco. Lamentamos profundamente não ter atingido suas expectativas durante sua estadia. Seu feedback é muito importante para nós, pois nos ajuda a identificar áreas de melhoria e garantir que possamos oferecer um serviço ainda melhor no futuro. Gostaríamos muito de ter a oportunidade de recebê-lo novamente e proporcionar uma experiência mais satisfatória. Por favor, não hesite em nos contatar se houver algo que possamos fazer para melhorar sua próxima visita. Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

FRANCISCO ALEXANDRE B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Flávio on 5 Feb 2024
Olá Francisco, agradecemos imensamente pela sua avaliação! É muito gratificante para nós recebermos seu feedback. Esperamos continuar oferecendo o melhor serviço possível e aguardamos ansiosamente por sua próxima visita. Mais uma vez, obrigado por escolher nosso hotel e por compartilhar sua experiência conosco! Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express

10/10 Excellent

Volnei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Flávio on 6 Feb 2024
Olá Volnei, agradecemos imensamente por sua avaliação excepcional! É um prazer para nós saber que sua experiência conosco mereceu a nota máxima. Estamos comprometidos em proporcionar sempre o melhor serviço possível aos nossos clientes e ficamos extremamente gratos por reconhecer nosso esforço. Esperamos recebê-lo novamente em breve para outra estadia memorável! Cordialmente, Flávio Dias Gerente Hotel Saint Moritz Hplus Express