Lodge (Double Queen Kitchenette) | Private kitchen | Microwave, coffee/tea maker
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Reviews of White Wing Lodge

2.5 out of 5
White Wing Lodge
982 Indian Point Road, Branson, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 309 out of 610 reviews" "
Rating 8 - Good. 198 out of 610 reviews" "
Rating 6 - Okay. 62 out of 610 reviews" "
Rating 4 - Poor. 25 out of 610 reviews" "
Rating 2 - Terrible. 16 out of 610 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for two nights we had a o stay really close to Silver Dollar City. Beds were surprisingly comfortable. Will stay again when we return.
Stayed 2 nights in Apr 2024
Response from White Wing- Crystal on 23 Apr 2024
Erika we are glad to hear your stay went well and look forward to seeing you again in the future.

10/10 Excellent

Heather, Warrensburg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Within walking distance to Silver Dollar City. However, the bus picks up and drops off at the lodge also.
Stayed 3 nights in Mar 2024
Response from White Wing- Crystal on 29 Mar 2024
Thank you for your feedback Heather. We are glad you enjoyed your stay and hope to see you in the future.

6/10 Okay

MARY ANNE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the are is nice and convenient to a theme park It is a lodge and that is what you will get. Clean room and bed. frige, microwave, coffee maker. I didn't care for the vanity area being open into the room. Bathroom is small but clean.
Stayed 1 night in Mar 2024
Response from White Wing Lodge on 22 Mar 2024
Mary Anne we are pleased to hear that your stay was pleasant. We do apologize that the set up of the unit wasn't quit what you was looking for. Thank you for your feedback have a great day.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from White Wing Lodge on 22 Mar 2024
Thank you for your feedback Linda! We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Michael, Edmond

Liked: Cleanliness, staff & service, property conditions & facilities
Good offseason price. Convenient location
Stayed 2 nights in Feb 2024
Response from White Wing Lodge on 22 Feb 2024
Thank you for the review Michael. We are thrilled that you enjoyed your stay! Please keep us in mind for any future stays in the area.White Wing Lodge

6/10 Okay

Perry

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Everything seemed good and staff i spoke with was really nice. Tv in our room didnt work though.
Stayed 1 night in Feb 2024
Response from Leslie on 4 Feb 2024
Hello Perry,I am so sorry that your T.V. is not working. Would you like me to come look at it for you. White Wing Lodge - Leslie

6/10 Okay

Toni

Travelled with family
Disliked: Cleanliness
Will not be back
We stayed here for 2 nights because we wanted to be close to silver dollar city. We stayed here for 10 days back in 2020 and it was a pleasant trip so I figured it would be good but I was wrong. I rarely ever complain but we were put on the 1st floor and I should have requested a higher floor but I didn't want to complain. We walked in and it was HEAVILY perfumed. It gave me a headache that I unplugged the plug in and it was still overwhelming when we left today. Beds were fine and the room looked clean but after walking around the floor was gross. We had to wipe our feet off before we could get into bed. The walls and ceiling here must be thin because I had to go upstairs and asked them to stop stomping and they stated they were walking softly. I did ask staff to say something before I went upstairs. They offered to move us to another room on the 1st floor and I didnt see the point because it would be the same with guests above us. The bathroom tile had cracks and there us 1/2 inch lip from the bathroom to the main room which could be fixed so you dont stub your toe in the dark. Overall, I would not stay here again due to the fact that I could here the people above us with my noise machine on blast and the floor was not clean at all. Make sure you bring ear plugs, a broom to sweep the floors, and toiletries because the ones here are lacking.
Stayed 2 nights in Dec 2023
Response from White Wing Management on 31 Dec 2023
Dear Toni,I appreciate your feedback and apologize for any inconvenience during your stay. We attempted to address the noise issue promptly by offering a room without guests above, but I understand your preference. Your concerns will be shared with our maintenance team for further improvement. Thank you for bringing this to our attention.Best regards,White Wing Lodge Management

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Stayed 1 night in Dec 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Clean and very convenient to SDC. Property has been updated but squeaky floor above us kept my wife up. Manager was very good to move us for the next night.
Stayed 2 nights in Dec 2023

4/10 Poor

Scott

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived at 7:30 and no one was there to let us in. After calling (and waiting for a call back) we eventually were told what room was ours and how to get in.
Stayed 2 nights in Nov 2023

8/10 Good

Laura, Columbia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here and we love it because it’s so close to SDC!
Stayed 2 nights in Nov 2023

10/10 Excellent

Laura

Stayed 1 night in Nov 2023

4/10 Poor

Connie

Stayed 1 night in Nov 2023

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, property conditions & facilities
Happy!
Stayed 1 night in Oct 2023
Response from Leslie on 26 Nov 2023
So glad you enjoyed your stay with us at White Wing Lodge. We hope you decide to come back and see us again.White Wing Lodge

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Leslie on 26 Nov 2023
We hope you enjoyed your stay, and had fun at Silver Dollar City. We hope you come back and see us again.White Wing Lodge

6/10 Okay

myronna, Medora

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It wasn’t as glean as I would have liked but we had lots of hot water. I never seen the office person
Stayed 3 nights in Sep 2023

4/10 Poor

Mary Ann

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Run down, pool was clean. Close to everything. NOT worth $150 per night. Had reservations from Friday till Sunday. On Saturday, they gave our room code to another guest and they were in our room when we were not there. NOT good!
Stayed 2 nights in Aug 2023

10/10 Excellent

Vickie

Stayed 1 night in Jul 2023
Response from Leslie on 21 Aug 2023
Thank you for choosing to stay with White Wing Lodge. Hope you enjoyed your stay and will come back and see us again

10/10 Excellent

Madelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My fiancé and i stayed and it was so nice!
Stayed 2 nights in Jul 2023
Response from Leslie on 20 Jul 2023
Thank you for choosing White Wing. Hope your stay was an enjoyable one. Hope to see you again.Leslie

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff responded quickly and efficiently to needs or questions that arose. We had the accessible room we needed. And parked right outside our door. Thank you! Staying here makes our visit to Silver Dollar City easy with it being just down the road. No traffic hassle.
Stayed 4 nights in Jul 2023
Response from Leslie on 20 Jul 2023
Thank you for staying with us at White Wing. We hope your stay was an enjoyable one. Hope to see you again.Leslie

8/10 Good

Trudie

Stayed 3 nights in Jul 2023
Response from Leslie on 21 Aug 2023
Thank you for staying with White Wing Lodge. Hope you enjoyed your stayand will come back and see us again.

2/10 Terrible

Dana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was dirty and difficult to get room number and access code
Stayed 1 night in Jul 2023
Response from Scott on 5 Jul 2023
Sorry Dana. We will address with our cleaner and I apologize about the room number and access code. Hope you give us another chance and come back to Branson.

8/10 Good

Peter

Stayed 1 night in Apr 2023

10/10 Excellent

Rachel

Stayed 3 nights in Apr 2023

2/10 Terrible

Ashlee

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Felt extremely unsafe at this motel. My daughter and I arrived around 1130pm. My door code had been texted to me by a staff member which I found rather odd and uncomfortable. Once we got ourselves and our belongings into the room we realized that our door would not latch closed, and all additional locks & latches had been removed from the inside of the door. With no staff on site after midnight, I had no way to get a new room. My only options were to find a new hotel room at midnight on a Saturday, sleep in our car, or barricade the door with furniture and hope to catch some sleep, which we didn’t. I’d much rather have a cleanliness complaint than a safety concern, especially when traveling with my daughter. I have worked in hotel management for years, and remember my first training video being a “guest safety is the most important” lesson, I suggest you watch them. There are plenty of motel safety resources on YouTube. Please do better.
Stayed 1 night in Mar 2023
Response from Scott on 30 Mar 2023
Hi Ashlee, I am sorry for your experience and I have asked my team to investigate the locks for the room you occupied to ensure the latches & bolts work properly.We've found that smart locks with timed key codes are not only more secure than traditional keys/cards but are also more convinient as guests do not have to waste their time "checking in." Next time, I hope you'll be more comfortable and notice that these locks are now nearly ubiquitous throughout the industry.

8/10 Good

Dustin, Big cabin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms are nice clean. Some of the outside is starting to age

10/10 Excellent

Michel

Stayed 1 night in Mar 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Kurtis

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid experience and for the price it’s hard to beat and has everything you need. Also, perfect for a small pet.
Stayed 2 nights in Feb 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Quiet and comfy. Even had the heat set to a nice temperature before we got there.
Stayed 2 nights in Feb 2023

8/10 Good

Tonya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They were nice an made sure our stay was pleasant.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but seemed to be recently updated. Nothing too flashy but very nice. Exceptionally clean.
Stayed 1 night in Nov 2022

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not satisfied with the place itself, it's pretty run down. The manager was never in the office; I finally found her downstairs hiding & smoking. She has posted No Smoking signs everywhere, but the manager herself is caught smoking. The reason I chose this lodge is for the proximity to Silver Dollar City. I've waited many times in my car in the bumper to bumper traffic to get in to Silver Dollar City. I thought not this year; I am going to stay at the White Wing Lodge, where there is a shuttle service that takes you from the door of the lodge to the entrance of Silver Dollar City & picks you up when you're ready to leave. So I took a picture with my cell phone of the shuttle service schedule. The schedule said the next time it would pick guests up would be 11:30. So I got ready & walked up to the shuttle service spot, on the little ramp outside of the manager's office at 11:26. I waited & waited. Finally, at 11:40, I saw the bus drive on the street above the lodge, turn around at the building next to the lodge & drive off. So, I went to talk to the manager of the White Wing Lodge & of course, she's not there, I finally find her visiting with a collague no where near the office & explained to her the problem with her shuttle service. The shuttle service schedule says 11:30 it will pick up lodge guests & drive them to the entrance of Silver Dollar City. She explains to me that the shuttle schedule, she has posted on her office door is the only one they gave her, no apology
Stayed 3 nights in Nov 2022

2/10 Terrible

LeAnne

Travelled with family
Disliked: Amenities, property conditions & facilities
The location to Silver Dollar City is great! Our room was okay, check-in process took a long time, heat/ac unit was very loud, not enough exterior lighting, no extra lock on the door or peephole, car outside of our room was loudly being worked on until very late, dogs barking. Having a continental breakfast would be helpful to travelers.
Stayed 1 night in Nov 2022

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was good for the price. Only thing they can improve is lighting around place. But overall it’s a good place for the price
Stayed 1 night in Nov 2022

2/10 Terrible

Kathryn

Travelled with family and small children
Disliked: Cleanliness, staff & service
Horrible customer service!
Stayed 1 night in Nov 2022

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service
The property was close to where we wanted to be. It was quiet. Has been updated, but still in need of minor repairs in the bathroom. Overall, a good experience.
Stayed 1 night in Nov 2022

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Scott on 17 Nov 2022
Thanks Krista. We look forward to having you again.

2/10 Terrible

Irvin

Stayed 3 nights in Nov 2022

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Scott on 17 Nov 2022
Thanks for your stay Terry. How would you like to see us improve to get a 10 out of 10 rating?

4/10 Poor

Donna

Travelled with group
Disliked: Amenities, property conditions & facilities
The first room gave us was not clean and the second room had Troy le opening the door with the code and then the heater wouldn’t not come on. They finally got the heater to work.
Stayed 1 night in Oct 2022

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Scott on 17 Nov 2022
Thanks Donna, we look forward to having you again.

6/10 Okay

Janet

Liked: Cleanliness, staff & service
No-frills hotel convenient to Silver Dollar City.
Stayed 1 night in Oct 2022

4/10 Poor

Johnnie, Siloam Springs

Stayed 1 night in Oct 2022

2/10 Terrible

Micah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place was rough even before we noticed the roaches. By the first morning, the roaches found their way into our luggage so we checked out a day early and requested a refund. The front desk advised we place the refund request with Expedia to start the process. Expedia has emailed and called the owner for assistance with the refund to which there has been no response. The owner of White Wing Lodge is not taking ownership for the poor condition the hotel is in and refuses to acknowledge any refund requests. Further, I am surprised @expedia has not escalated this to refund and remove White Wing Lodge as a vendor given no response after 4 follow ups.
Stayed 2 nights in Sep 2022

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

randy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
room was clean and smelled great. Very nice decor. Close to Silver Dollar City!
Stayed 1 night in Aug 2022

4/10 Poor

Suzan

Travelled with family
Disliked: Property conditions & facilities
Gross!
Stayed 1 night in Aug 2022
Response from Scott on 9 Aug 2022
Hi Suzan, I am sorry that you found our property gross. Can you give me more details about your experience? I want to make sure to address all shortcomings immediately with our staff.

6/10 Okay

Darin

Travelled with group
Liked: Cleanliness, staff & service
Their pics are a little deceiving. Just older, but it was clean and served the purpose for one night.
Stayed 1 night in Aug 2022
Response from Scott on 9 Aug 2022
Hi Darin, Sorry that the photos don't match exactly. I understand how that would be frustrating. We are currently under renovation and many of the rooms are under renovation. I've added several photos of the unrenovated rooms to give our prospective guests a better understanding of the range.