Exterior

Reviews of Wyndham Boston Beacon Hill

3.5 out of 5
Wyndham Boston Beacon Hill
5 Blossom Street, Boston, MA

Reviews

7.8

Good

Rating 10 - Excellent. 676 out of 1675 reviews" "
Rating 8 - Good. 452 out of 1675 reviews" "
Rating 6 - Okay. 282 out of 1675 reviews" "
Rating 4 - Poor. 153 out of 1675 reviews" "
Rating 2 - Terrible. 112 out of 1675 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet slept well and very convenient to walk to td garden , will go again
Stayed 1 night in Apr 2024

6/10 Okay

Josephine

Travelled with family
Liked: Staff & service
The hotel itself wasn’t that bad but it was in a less attractive neighborhood and wasn’t the most appealing we’ve stayed in.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a place to stay after being discharged from the hospital. Hotel fit my needs
Stayed 1 night in Apr 2024

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 24 Apr 2024
John, we appreciate you choosing to stay with us and are glad to know that your experience was a pleasant one. Hopefully, we will have the opportunity to welcome you back during your future trips to Boston!

6/10 Okay

Gwendolyn

Business traveller
Disliked: Amenities
Extremely average hotel. No problems, fine place to stay for a business trip. Staff was polite. Nothing fancy, no problems to note.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 25 Apr 2024
Thank you for your feedback, Gwendolyn. We're glad to hear that your stay worked well for your business trip. While we aim for excellence, we appreciate your acknowledgment of our polite staff. We hope to welcome you back and exceed your expectations in the future.

8/10 Good

Ebba

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 24 Apr 2024
Thank you for taking a moment to leave us with your positive score, Ebba. Hurry back!

10/10 Excellent

James, Hopkinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient downtown location near MGH and several great restaurants!
Stayed 1 night in Apr 2024
Response from HotelMgmt on 25 Apr 2024
Thank you, James, for choosing the Wyndham Boston Beacon Hill! We're delighted our convenient location was just what you needed and are grateful for your five-star review. We look forward to your next visit!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when at MGH
Stayed 1 night in Apr 2024
Response from HotelMgmt on 25 Apr 2024
Thank you for your five-star review, Patricia! We're glad to hear that our hotel was convenient for your visit to Mass General. We look forward to welcoming you back for another comfortable stay in the future.

2/10 Terrible

Evanna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 23 Apr 2024
Our apologies if your visit wasn't as expected, Evanna. We hope for the opportunity to make your next stay more enjoyable.

6/10 Okay

Brandon

Liked: Cleanliness
Disliked: Staff & service
Front desk is extremely rude. I stayed here with my girlfriend to go see a Celtics game. Booked online had it all set to check in. When I arrived they were extremely unorganized. Younger kid at desk has no idea what he was doing and told me I would receive my deposit back which I never did. I’ll never stay at this Hotel again because if this kid at the desk.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 24 Apr 2024
Brandon, we're truly sorry to hear about your interactions with a member of our front desk team. Our goal is always to provide a seamless, pleasant stay for our guests, and from what you've described, we clearly fell short. We will address this internally to see where retraining is needed. Please know that an incidental charge is a hold, and if no charges are incurred, the funds are released back at check-out; however, it may take a few additional days for you to see the refund based on your financial institution. We appreciate your patience and hope for another chance to regain your trust.

4/10 Poor

Nicholas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good hotel for the area. Do not valet your car at this hotel. Money was stolen from my car during my stay, after giving the valet a nice tip. Cannot trust these valet attendants. Park your car elsewhere!
Stayed 1 night in Apr 2024
Response from HotelMgmt on 24 Apr 2024
Nicholas, we're glad you had a pleasant stay but deeply apologize for the incident involving our valet service. Ensuring the security of our guests and their belongings is always our utmost priority, and we will be investigating your comments internally. If you'd like to discuss your experience further, please don't hesitate to reach out to us directly. Your feedback is important to us. Thank you.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Stephen, it’s wonderful to know you enjoyed your stay at the Wyndham Boston Beacon Hill! Please hurry back soon for another five-star experience!

4/10 Poor

EYAL, concord

Travelled with family
Disliked: Cleanliness, property conditions & facilities
good location, poor facilities, irresponsive maintenance services
Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Eyal, we're grateful for your review. While we're pleased you enjoyed our location, we sincerely apologize for falling short with your room and our response to your maintenance concerns. Your comments will guide our efforts to enhance our accommodations and services. We hope to have the opportunity to change your impression of us in the future.

4/10 Poor

EYAL, concord

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The facility is not clean, the toilet was clogged and was not fixed in spite of repeat requests.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
We're deeply sorry to hear about your experience, Eyal. It is unacceptable that your concerns were not addressed promptly. We will review this with our team to improve our service and ensure our property meets the high standards of cleanliness and maintenance. Please visit us again so we can work to restore your trust.

4/10 Poor

Angel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our first room faced a construction project and we didn’t have curtains. They changed our room. The tv in our new room was not working properly-the picture was so pixelated that we couldn’t see a show. Pool is seasonal. Parking is valet for $60.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Angel, it's disappointing to hear that your stay fell short of expectations. Please accept our sincere apologies for the issue with your TV screen. We will have maintenance address this promptly. While we do disclose our seasonal pool availability and valet parking fee on our website, we regret if these details came as a surprise. Should your travels bring you back to Boston, we'd appreciate the chance to deliver a better experience.

4/10 Poor

Kristin

Travelled with family
Disliked: Amenities, property conditions & facilities
This was a highly over priced hotel! Great location other than the construction across the street, which will likely be ongoing for years. Very noisy heat/AC system, so crappy they didn’t even have duvet covers - just two sheets on either side of an uncovered duvet, actual double beds - not queens that seemed past well used.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Kristin, our goal is to ensure that every stay with us is comfortable and relaxing, and we're deeply disappointed to learn that we fell short of expectations during your recent visit. Your feedback will be reviewed by our team to see how we can minimize noise from the AC units and improve our bedding. While the nearby construction is beyond our control, we sincerely regret any inconvenience it caused you. We hope for another chance to create a better stay for you in the future.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and convenient to my needs. Parking was easy but I felt it was very overpriced.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 17 Apr 2024
Terry, we're so glad our clean property and convenient location impressed you! While our valet parking is priced in line with other hotels in Boston, we regret if the charge was unexpected. We hope to welcome you back soon!

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is not open in the morning for breakfast..just coffee.
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 13 Apr 2024
Andrew, thank you for your valuable feedback. We apologize for any inconvenience caused by our restaurant's morning hours. We are looking into expanding our offerings to better meet our guests' needs. We hope to welcome you back soon, with improvements for a more satisfying start to your day.

10/10 Excellent

Stephen

Very clean and professional
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 12 Apr 2024
Stephen, thank you for your perfect rating of Wyndham Boston Beacon Hill. We are delighted you had an excellent stay and were pleased with our clean accommodations and professional team. We hope to have the pleasure of welcoming you back again soon!

8/10 Good

Delilah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking price and not putting it in bold print on the reservation
Stayed 1 night in Apr 2024
Response from HotelMgmt on 11 Apr 2024
Thank you for staying with us, Delilah. While you'll find that our valet parking rates are in line with other hotels in Boston, we sincerely regret if the charge came as a surprise. Your feedback is valuable to us, and we hope you'll give us the opportunity to win you over completely with a future visit.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 10 Apr 2024
Your five-star rating truly brightens our day, Dawn! Please revisit soon.

2/10 Terrible

anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
They overbooked and gave away our room the day we arrived. Had to find a room at a different hotel
Stayed 4 nights in Apr 2024
Response from HotelMgmt on 11 Apr 2024
Anthony, we sincerely apologize for this frustrating experience. Even though overbookings do occasionally occur in the industry, our goal is always to accommodate our guests and we are deeply disappointed that you were unable to stay with us. Please consider giving us a chance to restore your trust in the future.

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was extremely nice and helpful. Would definitely stay again
Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 Apr 2024
We appreciate your kind words, Krystal. It's wonderful to know our front desk team made a positive impact on your stay. We're delighted you're considering staying with us again and can't wait to welcome you back!

8/10 Good

Cassandra

Travelled with family
Disliked: Cleanliness
I didn’t like the crappy patch work that was done to the ceiling in the room where there was a leak
Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 Apr 2024
We appreciate your honesty, Cassandra, and are sorry to hear the room's ceiling condition detracted from your overall experience. We're continuously working on improvements and your feedback is invaluable. We hope to have the opportunity to impress you with our enhancements on your next visit.

6/10 Okay

Pavan

Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 16 Apr 2024
Thank you, Pavan, for taking the time to rate your stay. We hope that you will come back and give us another chance to truly win you over.

10/10 Excellent

dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no complain
Stayed 1 night in Apr 2024
Response from HotelMgmt on 10 Apr 2024
Thank you, Dan, for the fantastic review! We're thrilled to hear you had a five-star experience with us. We look forward to continuing to meet your expectations on your next visit to the Wyndham Boston Beacon Hill.

10/10 Excellent

Yves

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 9 Apr 2024
Yves, we're thrilled to receive your five-star rating and to hear you had a great stay at the Wyndham Boston Beacon Hill! It was truly a pleasure hosting you, and we hope you'll make plans to return soon.

6/10 Okay

Carol

Business traveller
Liked: Staff & service
The location near Mass General Hospital was very convenient. The room was clean and comfortable. However, I couldn’t get hot water in the morning to take a shower, even after letting the water run for a long while and even after reading the placard stating how they want to save water by not washing your towels everyday. They did give me a partial refund to their credit.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 9 Apr 2024
Carol, we're delighted to know that our location was convenient for you and that you appreciated the comfort of your room. We sincerely apologize, however, for the inconvenience you experienced with the hot water. We're committed to ensuring all aspects of your stay are seamless in the future and will be looking into this issue further with maintenance. We hope to welcome you back soon for a more enjoyable experience.

10/10 Excellent

Peter, Myrtle Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 9 Apr 2024
Peter, we're glad to hear you found our staff professional! We pride ourselves on providing top-notch service, and your feedback affirms our efforts. We look forward to welcoming you back for another exceptional experience.

8/10 Good

Corina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient and walking distance to eateries.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 9 Apr 2024
Thank you, Corina, for highlighting our hotel's location and easy access to nearby restaurants. We're happy this added to the convenience of your stay. Please allow us to welcome you back soon!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Close to hospital
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 6 Apr 2024
Offering an ideal location for our valued guests is always a joy. We are glad this eased your trip and ensured a perfect experience with us at Wynhdam Boston Beacon Hill. Be sure to choose us again, Valerie!

10/10 Excellent

Darrell, Frankville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in Boston for some games at TD Garden, convenient location, very walkable, close to transit and restaurants. Property is well maintained, always staff available and ready to serve you. Can be a little noisy because of construction and proximity to Mass General but no worse than any hotel in that area.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 3 Apr 2024
It was a pleasure hosting your recent visit to Boston, Darrell! We're delighted that our location made it easy for you to explore the city, and that you appreciated our well-kept property and attentive service. Thank you for your understanding regarding the noise from nearby construction. We hope to have the opportunity to host you again soon and provide a truly flawless experience!

6/10 Okay

suyog

Business traveller
Liked: Cleanliness
Disliked: Amenities
None of the staff at the desk ever smiled during my 3-night stay. The amount of toiletries stocked in the bathroom was barely enough for one day, and it was never restocked. The room was never serviced.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 3 Apr 2024
Suyog, we apologize that we fell short of delivering the level of hospitality you deserve during your stay. Your feedback regarding our staff's demeanor and the housekeeping service is valuable to us, and we'll take immediate steps to improve in these areas. We hope you'll give us another chance to exceed your expectations in the future.

10/10 Excellent

Elysa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 2 Apr 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Elysa.

8/10 Good

Chrisann

Liked: Cleanliness, staff & service, amenities
Convenient to mass general hospital. Construction going on next door so hard to rest.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 2 Apr 2024
Chrisann, thank you for choosing the Wyndham Boston Beacon Hill for your stay. We're pleased to hear that our location near the hospital was convenient for you. We apologize for any disruption caused by the nearby construction. Your comfort is important to us, and we'll do our best to minimize any disturbances in the future. We hope to have the opportunity to welcome you back for a more peaceful stay soon.

10/10 Excellent

Kalene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 31 Mar 2024
We are humbled to have earned your perfect score, Kalene! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
Didnt have any hot water to shower and breakfast wasnt offered in the morning. Very bland mediocre and dissapointing experience
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 2 Apr 2024
Matthew, we're truly sorry for the inconvenience you experienced with the hot water during your stay. This falls short of our usual standards, and we're taking immediate action to resolve the issue with our maintenance team. Additionally, please note that breakfast is available daily at our on-site restaurant, The Dean’s List. We apologize if this information wasn't communicated clearly. We value your feedback and hope to have the opportunity to provide you with a more enjoyable experience in the future.

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
Location was excellent Hotel was very dated and banged up.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 2 Apr 2024
John, we appreciate your feedback and are glad you enjoyed our prime location. We apologize for any inconvenience caused by the condition of our hotel. Rest assured, we're constantly working on improvements to enhance our guests' experience. We'd love the opportunity to welcome you back and show you the positive changes we've made.

4/10 Poor

Etty

Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 16 Apr 2024
Thank you for taking a moment to rate your stay, Etty. We’re disheartened that you felt your visit deserved two stars and would welcome an opportunity to hear how we can improve.

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was amazing !! Beds were comfortable and staff was very accommodating! Will definitely stay here again.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 27 Mar 2024
Patrick, your positive comments about your stay at the Wyndham Boston Beacon Hill are much appreciated! We're so pleased you found our beds comfortable and our staff helpful. We eagerly anticipate your next visit and promise another amazing experience!

6/10 Okay

Allyson

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient to TD Garden and to get to. Valet parking was good. The hotel was fine except the bed, the beds were really uncomfortable and the roll away ,which cost extra, was the worst.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 27 Mar 2024
Allyson, it’s great to hear our location and valet service were beneficial for your stay! We're sorry, however, to hear the beds were not comfortable for you. We appreciate this feedback and will look into ways to improve. We hope to have the opportunity to provide you with a more satisfying stay in the future.

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Construction and the hotel is worn
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 27 Mar 2024
Thank you for your comments, Carmen. We’re truly sorry for any inconvenience you may have experienced due to the nearby construction and the condition of our property. We're always working to make improvements and would love another chance to impress you on your next visit to Boston.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located a block from Mass General Hospital. If you have an early morning check-in or need a place for a family member to stay while another is hospitalized, this is the place.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 26 Mar 2024
Thank you, Mark, for pointing out our proximity to Mass General Hospital. We aim to provide comfort and convenience for our guests, and we're glad we could do so for you. We hope to be your choice again for your future visits to Boston.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 23 Mar 2024
Catherine, thank you for your perfect rating of Wyndham Boston Beacon Hill. We are thrilled you had an excellent stay and were pleased with our accommodations. The pleasure would be ours to welcome you back!

8/10 Good

Eduardo Nóbrega

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotelmgmt on 20 Mar 2024
Eduardo, we appreciate your positive rating and hope to see you again soon for another great stay!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately there is a very large being erected across the street outside our window so it was quite noisy at 7am!!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 21 Mar 2024
Janet, while we appreciate your high rating, we're truly sorry for the disruption caused by the nearby construction project. Our goal is always to provide a peaceful environment for our guests, and we hope you'll allow us to welcome you back soon for a more restful experience. Thank you for your feedback.

2/10 Terrible

Christopher

Travelled with partner
The tv did not work The AC worked but made a horrible noise that kept me up all night and it if wasn’t on the room went to 80 And a dead fly in the bathroom
Stayed 1 night in Mar 2024
Response from HotelMgmt on 19 Mar 2024
We sincerely apologize for the issues with the TV and AC in your room, Christopher. Your rest and comfort are important to us, and we'll ensure these matters are resolved promptly by our maintenance team. We'd appreciate the opportunity to welcome you back so you can experience the quality stay you deserve.

8/10 Good

Hannah

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 6 Apr 2024
Thank you for your 4-star rating, Hannah! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back!

8/10 Good

Mickey, Old Tappan

Efficient check in staff. A lot of construction and noise around the hotel. The windows are not sound proof. Gym was dirty(floors, equipment) and this was in the morning.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 15 Mar 2024
Mickey, thank you for your feedback. We're pleased to know our team met your expectations with their efficiency when you arrived, but we apologize for the inconvenience caused by the construction noise and the condition of our gym facilities. Ensuring a peaceful stay and providing clean, well-maintained amenities are priorities for us, and it's clear we missed the mark during your visit. Your concerns are being addressed internally. We value your input and hope to have the opportunity to offer you a significantly improved experience in the future.

2/10 Terrible

Xiaoshun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience .
Stayed 1 night in Mar 2024
Response from HotelMgmt on 15 Mar 2024
Xiaoshun, we are sorry to hear about your experience. Your feedback is crucial for us to improve. We hope to have the opportunity to welcome you back and provide a much better experience.