Signature Double Room | Premium bedding, individually decorated, individually furnished

Reviews of The Merchant

3 out of 5
The Merchant
148 Washington Street, Salem, MA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 216 out of 257 reviews" "
Rating 8 - Good. 26 out of 257 reviews" "
Rating 6 - Okay. 13 out of 257 reviews" "
Rating 4 - Poor. 1 out of 257 reviews" "
Rating 2 - Terrible. 1 out of 257 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Santina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Victoria, Killingwoth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Toshia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very unique experience, friendly staff, cozy fireplace, very clean rooms, perfect spot to walk into town, great grab and goes. Top it off daily fresh scones. 10 out 10, will book again!
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great room
Stayed 3 nights in Apr 2024

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic rooms and awesome staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Christa, Knoxville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor of this house is beautiful! Love the history, charm, and location. Look forward to coming back— room was comfortable, stylish, and relaxing!!! Loved it!!
Stayed 1 night in Mar 2024
Response from The Merchant on 15 Mar 2024
Hi Christa,Thrilled that you appreciated the rich history of our property alongside the unique charm that makes The Merchant experience so memorable. We can't wait to welcome you again.Until next time!

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only was the property and room absolutely adorable and homey but the amenities were next level amazing… the chocolate chip cookies OMG. The fireplace in the room was wonderful and kept us nice and toasty! The bathroom floor was heated and felt amazing! Bed was super comfy, it made us not want to leave! The stairs were beautiful but carrying luggage was a bit difficult, we appreciated the staff helping get bags up to our room. Not only were the cookies to die for but the fridges were stocked with delicious goodies as well (I personally enjoyed the quiche and yogurt parfait!)!!! If you are wanting to walk to all the historic sites, the Merchant is in the best location! The staff was so nice and helpful! They even allowed us to keep our luggage there while we continue to explore the town after check out. We will definitely be returning back to The Merchant for our next stay in Salem!
Stayed 1 night in Feb 2024
Response from TM on 15 Feb 2024
Hi Megan,We’re warmed to know that you loved our property, felt at home, and are eager to return! Our team couldn’t ask for more. Thank you for highlighting everything from our helpful hospitality to cozy touches like our in-room fireplaces. Truly, it was our delight to share our home and our community with you and we can’t wait to have the joy of doing so again. Until your return to Salem… Take care!

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Response from The Merchant on 1 Feb 2024
Hi Autumn,The feeling of love is mutual.Let's stay friends!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TM on 23 Jan 2024
Hi Eric,Thanks for sharing your thoughts.See you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from TM on 7 Feb 2024
Hi Mark,We loved having the opportunity to welcome you and invite you to settle in again anytime.Hurry back!

10/10 Excellent

Nancy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Google maps took us behind the property. It was a bit confusing but we called the hotel and they were very helpful. Lovely place and so convenient.
Stayed 1 night in Nov 2023
Response from The Merchant on 12 Dec 2023
Hi Nancy,We're sorry for the mix-up that you experienced with your GPS upon arrival but we are happy that this didn't stop you from having an exceptional visit. We miss you already.Hurry back!

10/10 Excellent

Gail

Stayed 2 nights in Nov 2023
Response from The Merchant on 12 Dec 2023
0Hi Gail,Thanks for stopping by and we hope to see you again soon.Until next time!

6/10 Okay

Peter

Travelled with partner, Travelled with group
Disliked: Amenities
It was interesting that it was a Historical house where George Washington slept. But offered no amenities . No bar or breakfast served.
Stayed 2 nights in Sep 2023
Response from TM on 4 Oct 2023
Hi Peter,Staying in a home where a former president once rested is certainly a unique experience and we are happy that we were able to share that with you. Thanks for sharing your thoughts on the visit and we hope to see you again one day soon. Let's stay friends!

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Merchant was a very unique stay. The front desk people were very friendly when making the reservation for the property as well as one of their parking spots. The room was gorgeous and very well cleaned. The snacks and drinks offered in their kitchen was a very welcomed treat upon returning at night.
Stayed 1 night in Sep 2023
Response from TM on 21 Sept 2023
Hi Gloria,Thank you for sharing your thoughts on the recent visit and we are overjoyed that you loved the assortments of snacks and freshly prepared bites waiting for you. We hope that you are already considering your return. Hurry back!

10/10 Excellent

Denise

Liked: Staff & service, property conditions & facilities
The property is perfectly located. We truly enjoyed the hotel and the staff.
Stayed 1 night in Aug 2023
Response from TM on 7 Sept 2023
Hi Denise,We hope that our convenient location helped you to take full advantage of everything in the city and we invite you to settle in again anytime.Come back soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great - loved it!
Staff was very welcoming and friendly. Room was very clean and well-maintained, and the overall ambiance was nice. Location is perfect for walking around Salem, and a pretty easy 5-6 minute walk from the trains. Parking is available, but very limited, so make sure you contact the staff and discuss parking options. Since this is an older property, I believe stairs are the only option for the rooms on the higher floors, so if you have issues with stairs you might want to discuss this with staff as well. Overall, a lovely place with friendly staff and a great location. I would definitely recommend it.
Stayed 2 nights in Aug 2023
Response from TM on 31 Aug 2023
Hi Jennifer,As you have discovered, our hotel is just a few footsteps away from many popular Salem attractions and we are thrilled to read that you had such an exceptional experience. Thank you for sharing your review and your recommendations to fellow travelers and we look forward to welcoming you back the next time you are in town.See you soon!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool history and beautiful rooms
Stayed 1 night in Aug 2023
Response from TM on 29 Aug 2023
Hi Joseph,Happy that you were able to appreciate the rich history of our hotel and we look forward to your return in the days ahead.See you soon!

6/10 Okay

Bob

Liked: Cleanliness
Disliked: Staff & service
8am breakfast served at 9:38
Stayed 1 night in Aug 2023
Response from TM on 25 Aug 2023
Hi Bob,Thank you for sharing your thoughts on the experience and we look forward to one day sharing a more cherished experience with you. Warm regards!

6/10 Okay

Sheanna

Travelled with partner
Liked: Staff & service
Shared fridge was not ideal. The air conditioning wasn’t great, but the staff were kind and helpful. During our stay, there was construction which made exiting with our luggage more strenuous than expected. Really enjoyed the heated bathroom floor and fireplace, however the room was smaller than desired. Will not return to this hotel if staying in Salem again.
Stayed 3 nights in Jul 2023
Response from TM on 2 Aug 2023
Hi Sheanna,Thank you for sharing details about what you most loved about the visit and how we might have elevated the experience. We are happy to read that the heated floors in our spa-like baths and the in-room fireplace were details that helped you to feel at home and we'd love for you to join us again one day soon so that we might win your heart in full. All the best!

10/10 Excellent

Carol

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we found strange was that the TV was on the same wall as the bed and could not be turned to face the bed so you had to watch on an angle. Maybe add an arm that can turn or put it on a tv table to make it more accessible.
Stayed 4 nights in Jul 2023
Response from TM on 21 Jul 2023
Hi Carol,We loved welcoming you and appreciate your feedback on how we can make your next visit even better. We are sharing this with the team and invite you to join us again in the months ahead. Hurry back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Darryl

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Parking not ideal They did not have anything for breakfast but warm scones and they were not available until after 9 am….not what I am looking for in an Inn
Stayed 1 night in Jul 2023
Response from TM on 20 Jul 2023
Hi Darryl,Thank you for your feedback on how we might have further impressed you this visit and we look forward to WOWing you the next time you are in Salem.Until then!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was good stuff
Stayed 2 nights in Jun 2023
Response from TM on 4 Jul 2023
Hi Christopher,Your high rating helps us to know that we are doing something right and we thank you for sharing. Until next time!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from TM on 27 Jun 2023
Hi Jonathan,We appreciate this review and high rating and invite you to settle in with us again anytime.All the best!

6/10 Okay

Fernando, miami

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
we are 70 year olds with luggage, the room was a third floor with steep stairs and the was no elevator nor a valet to help out.
Stayed 4 nights in Jun 2023
Response from The Merchant on 21 Jun 2023
Hi Fernando,While we do our best to make guests aware of the structural layout of our historic property, we regret that there were some aspects of the visit that fell short of expectations. Thank you for sharing your thoughts with us and we hope to one day welcome you back for a more cherished experience. Warm regards!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from TM on 9 Jun 2023
Hi Christopher,Your 5-star review means the world to us and we thank you for sharing.Hurry back!

6/10 Okay

Samia

Liked: Staff & service, room comfort
The hotel is well situated and the common areas very pleasant. Our room was fine other than the carpet which was dirty and stained. The shower control was broken and fell off constantly. We also didn’t get our room cleaned because we did realise you had to hang a sign on the door to request it! The staff were nice and the complimentary tea/coffee etc a nice touch.
Stayed 2 nights in Jun 2023
Response from TM on 9 Jun 2023
Hi Samia,Thank you for sharing a review highlighting what you most loved about your visit and how we might have enhanced the stay even further. We appreciate this insight and will be using it to ensure that we WOW you the next time you are in Salem. See you soon!

10/10 Excellent

cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from TM on 3 Jun 2023
Hi Cheryl,Thank you for sharing this review.Hurry back!

10/10 Excellent

Rosemary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from TM on 25 Apr 2023
Hi Claire,Thank you for sharing your thoughts on the visit and we hope to one day welcome you back and win your heart in full. All the best!

10/10 Excellent

Rosemary, Ames

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations
Stayed 1 night in Feb 2023
Response from TM on 21 Feb 2023
Hi Rosemary,We are overjoyed that your visit exceeded your expectations and we look forward to providing another WOW-worthy experience during your next visit to Salem. Until then!

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As comfortable as walking into my own home
Stayed 2 nights in Feb 2023
Response from TM on 21 Feb 2023
Hi Kim,What a treat it is to read that you felt so completely relaxed and at ease from the moment you entered our hotel. This is really the highest compliment and we can't wait to share that experience with you again. Until next time!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place and you were literally were in the heart of Salem. Walked right out your doors and were In walking distance of everything.
Stayed 2 nights in Feb 2023
Response from TM on 21 Feb 2023
Hi Jennifer,Thank you for taking a moment to share your feedback and experiences with fellow travelers and we hope to serve as your Salem home base for many years to come.Hope to see you again soon!

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was excellent. The room was outstanding!
Stayed 1 night in Dec 2022
Response from TM on 20 Dec 2022
Hi Jackie,Thank you for taking a moment to share how impressed you were with our team and we look forward to hosting you again during your next visit to Salem.Hurry back!

8/10 Good

Lisandra, Bernardsville

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Perry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderfully beautiful old hotel that felt brand new in the rooms. completely recommend this place and will stay there again.
Stayed 3 nights in Oct 2022
Response from TM on 1 Nov 2022
Hi Perry,Thank you for complimenting our property's rich blend of historic charm and modern luxuries. We trust that you enjoyed your time exploring Salem and invite you to join us again soon.Until next time!

10/10 Excellent

Brian

Stayed 1 night in Aug 2022

10/10 Excellent

Darien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful historic building in the center of downtown Salem. Very well designed and well maintained. Rooms were spacious and beds were comfortable. There is a small kitchen area with the best fresh baked pastries daily, coffee, and other drinks & snacks provided by the hotel. Staff was very friendly and helpful.
Stayed 2 nights in Oct 2022
Response from TM on 7 Oct 2022
Hi Darien,We love helping guests feel completely at home during their travel in Salem and it is a joy to read that you loved your visit. It would be a joy to welcome you again. Come back soon!

10/10 Excellent

JoAnn

Stayed 2 nights in Sep 2022

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I initially picked this property solely based on it being centrally located. When we arrived I was blown away with how wonderful both the staff and the property are and only wish our stay could have been longer!
Stayed 1 night in Sep 2022
Response from TM on 27 Sept 2022
Hi William,What a joy it is to learn that we were able to surprise you with more than you hoped for. Thanks for sharing this review and we welcome you to join us again anytime!Warm regards!

10/10 Excellent

Zaby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and the perfect location! Walking distance to all of the sites. The staff is very friendly.
Stayed 2 nights in Sep 2022
Response from TM on 14 Sept 2022
Hi Zaby,Delighted that you enjoyed the convenience of our central location and we invite you to settle in with us again anytime.Hurry back!

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well maintained. Wasnt a huge fan of the decor and not a great setup if you have to work.
Stayed 1 night in Aug 2022
Response from TM on 6 Sept 2022
Hi Patricia,We take pride in preparing our hotel for guest arrival and we thank you for highlighting how well maintained our property is. It was a pleasure to host you. Join us again anytime!

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Rickey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean, very nicely kept. Blend of modern day feel in an older environment. I wish they could possibly change their outlets to offer USB charging with 110 receptacles but that’s about the ONLY issue I could see. Staff was excellent, parking was off site. The property was very centrally located and within walking distance to just about anything you’d like to see or do in Salem. I would highly recommend this property for a visit to Salam MA
Stayed 2 nights in Aug 2022
Response from TM on 30 Aug 2022
Hi Rickey,Our colleagues take great pride in preparing our accommodations for guests and we are delighted that you had such a spectacular stay. Your recommendation means the world to us. See you soon!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Sara, Carlsbad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Merchant is a wonderful place to stay in Salem. It’s charming and the staff is very attentive. Location was perfect to enjoy Salem!
Stayed 4 nights in Aug 2022
Response from Georgia B. on 20 Aug 2022
We're so glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

franklin

Stayed 2 nights in Aug 2022

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at the Merchant and I will definitely be back. It is certainly a different feel from a typical hotel but in the best of ways. Makes your Salem stay even more special. They have parking available for a little extra and first come first serve. Only downside if I had to pick something is that the bathroom counter top is small if you are getting ready and there is no full length mirror in the room. I will certainly be back to stay there again though!
Stayed 1 night in Aug 2022
Response from TM on 10 Aug 2022
Hi Katie, While our boutique hotel is certainly a unique experience, we thank you for highlighting how special is made your visit to Salem. We look forward to welcoming you again during your next visit. Hurry back soon!

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Bring your own breakfast
The hotel was beautiful. Nice place to sit outside for breakfast or inside near the bar but there is no breakfast… a few scones, not sure when made, coffee or tea that you make yourself, oranges and small bags of pretzels and cheese crackers. It would have been so nice to sit and enjoy enjoy an English muffin inside or out. Will not return. Had to go to DD for coffee and a muffin. So sad as it’s a beautiful building and location.
Stayed 2 nights in Jul 2022
Response from Georgia B. on 23 Jul 2022
Hi Robert! We're so glad you enjoyed our beautiful property. We do make our scones fresh every morning, and we have more prepared breakfast items in our fridges, such as parfaits, oats, egg bites, and chia seed pudding. Our front desk staff is happy to help arrange alternative breakfast items for any personal preferences or dietary restrictions. We appreciate the feedback, and thank you so much for staying with us!