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Reviews of The Hotel Salem

3 out of 5
The Hotel Salem
209 Essex Street, Salem, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 543 out of 962 reviews" "
Rating 8 - Good. 265 out of 962 reviews" "
Rating 6 - Okay. 81 out of 962 reviews" "
Rating 4 - Poor. 48 out of 962 reviews" "
Rating 2 - Terrible. 25 out of 962 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Allyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel, friendly staff, parking is annoying tho as expected in old cities.
Stayed 1 night in May 2024

8/10 Good

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy during the night. Not sure if it came from a guest staying above my room
Stayed 3 nights in May 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to explore the whole city. Plenty of shops, restaurants and breweries in walking distance. We parked at the mall and were a few steps from the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Walking distance to all the famous sites.
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the friendly nature of the staff. I've stayed here more than once, and they are always welcoming and helpful.
Stayed 1 night in May 2024

10/10 Excellent

Timothy, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted at the front desk by Kayla. She was so friendly and polite and really made us feel welcome. Our room was gorgeous with a great view of Essex street. We were on the top floor which has super high ceilings. It has a beautiful big walk-in shower as well as a nice deep soaker tub. I really like that they had a filtered water and a sparkling water dispenser in the hall. Unfortunately this survey rating only has five stars. I’d like to give them six stars!
Stayed 4 nights in May 2024

10/10 Excellent

Sharai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the great service!
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff are the most friendly, and helpful I have ever encountered at a hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Beth Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

ERIKA

Stayed 1 night in Apr 2024

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so friendly and welcoming, the room was so cute and clean!
Stayed 2 nights in Apr 2024

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Thomas

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a disabled military veteran and was accompanied by my two service dogs first it was a complaint about noise coming from the room with the dogs yet nobody ever came to my room to address it with me t for my departure from the room I folded all used linen and dirty face gloss and towels put everything neatly by a door empty the trash barrels of any trash bags and checked out was never talk to about any noise coming from my room and 3 hours later I get a message from Expedia saying that hotel selling was going to charge me $250 cleaning room fee and when I contacted my bank it was actually $269 so they're just making up prices as they go along I am reporting this place to the better Business bureau in Salem on Monday morning and I also am going to be speaking with the veterans affair agent to tell them how I was discriminated against and so was my service animals I am a disabled military veteran and this is how they thank the veterans of America there was loud noises coming from the hallway as patrons of the hotel was leaving the bar area downstairs and returning to their rooms how come there was no complaints made about that
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish parking was more convenient… got a $25 fine for being six minutes late to my car…
Stayed 1 night in Apr 2024

10/10 Excellent

Siobhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 3rd time staying in Salem and I’ve only ever booked at the Salem Hotel. Service and stay is always fantastic and the location is wonderful for enjoying downtown Salem. Why stay anywhere else?
Stayed 1 night in Apr 2024

4/10 Poor

Spencer

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room I had stayed in had suffered severe leakage due to a rain storm which also left both windowsills covered in water. I was accomodated and moved to a different room (with a broken heater) but had taken notice that both of the rooms had incredibly dusty vents which led to poor breathing conditions while staying. I would recommend browsing hotels in the area before booking here and will do so myself for our future stays in the area.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property. The staff were the most friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Travelled with family
Liked: Amenities
The king suite was perfect for this Dad and adult child. We got to stay together, but have our own privacy too. The rooms are unique, the hotel is in an amazing location, and you can walk to anywhere in town. The real gem of The Hotel Salem, however, is the staff. Every day Doug and Kayla would welcome us back from seeing the sights, recommend a good spot for the next meal, or just chat with us about our time in Salem.
Stayed 3 nights in Mar 2024
Response from THS on 2 Apr 2024
Hi Chris,We are overjoyed that our king suite room offered the perfect amount of space for you both while also providing some appreciated additional privacy. It was a pleasure to serve you and both Doug and Kayla thank you for sharing these kind words. Please feel free to join us again anytime.Come back soon!

10/10 Excellent

DJ

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room felt spacious and cozy all at once. The aesthetics of the hotel are very cool - in that mid-century modern sort of way. The staff was super helpful and accommodating when I needed to modify my checkout time, which was an overall frictionless experience.
Stayed 1 night in Mar 2024
Response from THS on 31 Mar 2024
Hi DJ,Good vibes and a great time is exactly the goal for all of our guests and we are thrilled that you appreciated the aesthetic of our hotel and the warmth of our team. We miss you already and invite you to join us again anytime.See you soon!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king studio room is unique and makes a great use of available space. Although some items related to fit and finish left a little to be desired all in all was an enjoyable stay. One complaint is with the heat running and sitting to watch tv it was very warm because you are sitting near the vents. Heat doesnt get down near the bed but it was not cold enough to need the heat running most of the night. The large windows that were on ground level were a little unsettling but the blinds fully covered them.
Stayed 2 nights in Mar 2024
Response from THS on 23 Mar 2024
Hi Matthew,Thank you for sharing what you most loved about the stay and aspects that might have enhanced the experience even further. Thank you for sharing this perspective with us and we look forward to hosting you again during your next visit to Salem. Hurry back!

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this boutique hotel. It is very conveniently located for when we visit family in Salem. The staff is quite friendly and accommodating. The room we stayed in was perfect for us and the hotel has a great vibe. We look forward to staying again in the future.
Stayed 2 nights in Mar 2024
Response from THS on 20 Mar 2024
Hi Janet,Stoked that our property is conveniently located near your family when visiting Salem and we trust that you also appreciate being just footsteps from so many local sites and destinations as well. It is our hope that you have officially found your new home base in the city and we look forward to welcoming you time and again for many years to come.All the best!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Kayla is an outstanding employee! She made the stay all the better!
Stayed 3 nights in Mar 2024
Response from THS on 15 Mar 2024
Hi Lori,Kayla is truly a star among many on our team and we thank you for highlighting her exceptional efforts. We miss you already.Come back soon!

10/10 Excellent

Cheemon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. Super nice and friendly
Stayed 3 nights in Mar 2024
Response from THS on 14 Mar 2024
Hi Cheemon,It was a pleasure to welcome you and we are thrilled that you felt so well taken care of during the stay. We miss you already. Come back soon!

10/10 Excellent

Lucia

Stayed 1 night in Mar 2024

10/10 Excellent

Ivy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and beautiful, unique property!
Response from THS on 12 Mar 2024
Hi Ivy,Our team loved having the opportunity to welcome you and we look forward to seeing you again soon.All the best!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from THS on 14 Mar 2024
Hi Jennifer,Thank you for sharing this 5-star review and we welcome you to join us again anytime.Hurry back!

10/10 Excellent

Tyler

Stayed 2 nights in Feb 2024
Response from THS on 23 Mar 2024
Hi Tyler,Thank you for sharing your feedback on the recent visit and we welcome you to join us again in the months to come.Hurry back!

10/10 Excellent

Mercedes I

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and great location
Stayed 2 nights in Feb 2024
Response from THS on 28 Feb 2024
Hi Mercedes,Thank you for sharing this wonderful review and high rating. We loved hosting you.Until next time!

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing! Made us feel like we were famous.
Stayed 1 night in Feb 2024
Response from THS on 27 Feb 2024
Hi Ralph,We love treating guests to the VIP Hotel Salem experience and we are thrilled that you had such a great stay. We miss you already.Hurry back!

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from THS on 23 Mar 2024
Hi Julie,We appreciate the high rating and are stoked that you enjoyed the stay.Join us again anytime!

6/10 Okay

Laurie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The Hotel itself was beautiful and clean. The staff was fantastic. The only issue I had with was the water pressure was terrible and it took forever for the hot water to come up. I also think snacks,coffee and tea should be available at all times for hotel guests.
Stayed 2 nights in Feb 2024
Response from THS on 28 Feb 2024
Hi Laurie,We thank you for taking the time to share what you most loved about the visit and how we might have enhanced the experience even further. Thank you for this valuable feedback and we look forward to winning your heart in full the next time you are in Salem.Let's stay friends!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casual but neat vibe, excellent tub, excellent location. If you plan to shop/drop off your goods throughout your stay you won't do better.
Stayed 1 night in Feb 2024
Response from THS on 28 Feb 2024
Hi Nicholas,Good vibes and great times are the goal for every guest and we are thrilled that you loved the stay. We can't wait to welcome you again.Until next time!

10/10 Excellent

Maritza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, staff was very helpful and friendly. Will be staying here the next time we travel to Salem.
Stayed 1 night in Feb 2024
Response from THS on 28 Feb 2024
Hi Maritza,Our team takes great pride in sharing the VIP Hotel Salem experience with each and every guest and and we are overjoyed that you loved the visit. Thank you for sharing your impression of the stay and we look forward to seeing you again soon.Until next time!

10/10 Excellent

Aubrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Salem staff, especially Zach, was so incredibly helpful with making reservations for us, holding our luggage after check-out, AND installing a smart TV during our stay because ours wasn’t working lol
Stayed 4 nights in Feb 2024
Response from THS on 15 Feb 2024
Hello Aubrey,Zach and the rest of our team were glad to do everything in our power to ensure your stay with us left you wanting for nothing! Thank you for celebrating our efforts. Our team can’t wait to see you back in Salem. See you soon!

10/10 Excellent

Olivia

Stayed 1 night in Feb 2024
Response from THS on 23 Mar 2024
Hi Olivia,We miss you already and hope to see you again soon.Let's stay friends!

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Great staff!
Hotel is perfect location in Salem to easily walk to everything. The facilities were modern and the front desk staff was superb. We thoroughly enjoyed our stay!
Stayed 1 night in Feb 2024
Response from JK on 12 Feb 2024
Hi there Candice,We love to start the day reading remarks like yours and basking in that perfect score!From your notes, we can tell you enjoyed every moment of your stay. Let's make this the first of many visits.Please stay in touch.

10/10 Excellent

Lilliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of everything
Response from ths on 7 Feb 2024
Hi Lilliana,We are thrilled that you loved our central location and hope that you are already planning your return.See you soon!

10/10 Excellent

leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a unique hotel … pretty upbeat with a great staff. Will definitely stay here again
Stayed 2 nights in Dec 2023
Response from THS on 26 Jan 2024
Hi Leslie,Thrilled that you loved the unique historic charm of our property and that you are already thinking of your return. Can't wait to see you again!

10/10 Excellent

Rudolf

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very modern, clean and new. historic old building
Stayed 1 night in Jan 2024
Response from THS on 26 Jan 2024
Hi Rudolf,Stoked that you appreciated the uniqueness of our historic property and we invite you to join us again in the months ahead.Hurry back!

6/10 Okay

Christian

Travelled with family
Liked: Cleanliness, staff & service
Response from THS on 12 Jan 2024
Dear Christian,We appreciate this review and hope to one day have the opportunity to win your heart in full. All the best!

10/10 Excellent

Christine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We love the Hotel Salem and all of the Lark properties. From the attention to detail in style to the friendly , accommodating staff we always have a great stay !
Stayed 1 night in Dec 2023
Response from THS on 3 Jan 2024
Hi Christine,What a joy it is to welcome loyal guests like yourself and we are thrilled that you loved your visit to our Salem property. Our team misses you already.Come back soon!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from THS on 28 Dec 2023
Hi Wendy,Thank you for sharing this high rating and we invite you to settle in again anytime. All the best!

10/10 Excellent

Sondra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, food was great, and staff was amazing especially Kayla and Zach…thank you again for your warm welcome, you both made my stay so much better. I will definitely stay here again!
Stayed 1 night in Dec 2023
Response from THS on 14 Dec 2023
Hi Sondra,Kayla and Zach are both shining examples of our team's commitment to hospitality and we are thrilled that their efforts so greatly enhanced your stay. Thanks for sharing this 5-star review and we invite you to settle in again anytime.Warm regards!

10/10 Excellent

Edward

Stayed 1 night in Nov 2023
Response from THS on 12 Dec 2023
Hi Edward.We miss you already.Come back soon!

10/10 Excellent

mike

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and kind.
Stayed 2 nights in Dec 2023
Response from THS on 10 Dec 2023
Hi Mike,Our team is quite well known for their warmth and genuine hospitality and we are so happy to read that you felt so well taken care of during the visit. Hope to see you again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from THS on 12 Dec 2023
Hi Thomas,Your high rating leaves us beaming with pride and we are thrilled that you had such a wonderful visit.Hurry back!

10/10 Excellent

Scott, Hyde Park

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location in Salem just a few minutes from the very affordable MBTA parking garage.
Stayed 1 night in Nov 2023
Response from THS on 12 Dec 2023
Hi Scott,Thrilled that you loved being just footsteps away from convenient parking options and other local destinations. Hope that you are already planning your return.See you soon!