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Reviews of Holiday Inn Express Boston - Saugus

2.5 out of 5
Holiday Inn Express Boston - Saugus
999 Broadway, Saugus, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 462 out of 1000 reviews" "
Rating 8 - Good. 305 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

2/10 Terrible

Salal

Disliked: Cleanliness, staff & service, property conditions & facilities
Quality of everything is very low and they charge too much for it
Stayed 3 nights in Apr 2024

4/10 Poor

Peter

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Very clean !
Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality and keeping me up to date on what was going on in the city.
Stayed 4 nights in Apr 2024

8/10 Good

colocho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a problem with a fire alarm. During the early morning at almost 3am it rang and we all left the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Saymar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall.
Stayed 1 night in Apr 2024

8/10 Good

Macarlyne

Liked: Cleanliness, staff & service
Na
Stayed 2 nights in Mar 2024

8/10 Good

Dino

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Alexxia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Angelica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was overall a good trip. Clean room and nice staff. Good breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Fanny Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024

6/10 Okay

Kaley

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024

10/10 Excellent

Sanja

Stayed 1 night in Mar 2024

10/10 Excellent

Lynette Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just all around loved this hotel
Stayed 3 nights in Mar 2024

4/10 Poor

Juan Diego

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They offered airport shuttle and it never got there, so had to look for another way to go to the airport and almost lose the flight. Not reliable.
Stayed 1 night in Mar 2024

2/10 Terrible

Purvaj

Disliked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Richard Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
It was all good except for an answer I received from a front desk lady when I called to ask if the facility offers any food service
Stayed 2 nights in Mar 2024
Response from AGM on 25 Mar 2024
What response did you receive? We do not offer lunch and dinner options. We do have a free hot breakfast for our guests from 9:30am - 10am. There are many local dining options in the area or a lot of us will order in food.

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness
Overall good Breakfast was great
Stayed 1 night in Mar 2024

10/10 Excellent

Carly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to say the staff here is amazing! I had a horrible thing happen the car I rented broke down as I was ready to attend a wedding, I flew in to be a part of. I was frantic and the car rental place couldn't help me out till next day and I had to get there asap! The staff quickly helped me called me a taxi and took me to another rental company that could help out. Thank you kindly for helping me at least I got to the reception part but unfortunately, I missed the wedding. Your Staff was amazing just a simple care was given and a thousand apologies for something that wasn't even their fault!
Stayed 3 nights in Mar 2024

10/10 Excellent

Yijia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good I love it!
Stayed 1 night in Mar 2024

10/10 Excellent

BRENDA

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to and close to airport
Stayed 1 night in Mar 2024

2/10 Terrible

Brenna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I left not even 1 hour after checking into the property. We were told the internet was down so we couldnt get room keys. The room was absolutely disgusting, stains on the sheets, flickering lights, and long HAIR on shower curtain. Horrible horrible experience. Do yourself a favor and go elsewhere
Stayed 1 night in Mar 2024

10/10 Excellent

Anna

Stayed 1 night in Mar 2024

10/10 Excellent

Darbine

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

4/10 Poor

Shonny

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wil on 8 Mar 2024
Good morning,Thank you for taking the time to review our hotel. We are sorry that your stay did not meet your expectations and hope that you give us another chance in the future.

10/10 Excellent

Gabriel

Stayed 1 night in Feb 2024

8/10 Good

Blessing

Stayed 2 nights in Feb 2024

2/10 Terrible

Yuidi A

Stayed 1 night in Feb 2024

8/10 Good

Rubencindo

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the stay
Stayed 1 night in Feb 2024

6/10 Okay

kenneth

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service very clean breakfast was amazing
Stayed 3 nights in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Beautiful Nails

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here
Stayed 1 night in Feb 2024

10/10 Excellent

Kamilly

Liked: Cleanliness, staff & service, property conditions & facilities
everything
Stayed 1 night in Jan 2024

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean rooms. Quiet- easy accessible- close to dining and shopping .
Stayed 3 nights in Jan 2024

10/10 Excellent

Hantz

Stayed 2 nights in Jan 2024

10/10 Excellent

Lidelmar

Stayed 3 nights in Jan 2024

2/10 Terrible

Carlos

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Not even a bottler of water in the room
Stayed 1 night in Jan 2024

8/10 Good

Rhonda, morganville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean. Free breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Rhonda, morganville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast, clean room.
Stayed 1 night in Jan 2024

8/10 Good

Patrick Joseph

Business traveller
Liked: Amenities
Staff was highly professional and timely in whatever duties they were performing. Day shift manager was available and always willing to stop and answer questions or just talk with his guests. Rooms facing the highway are not conducive to a good nights sleep. Walking into the facility area is covered in cigarette butts from guests not properly disposing them. They’re an eyesore and run a slipping hazard when mixed with water or snow.
Stayed 4 nights in Jan 2024

10/10 Excellent

Perry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean parking lot after a snow storm. Covered parking
Stayed 2 nights in Jan 2024

8/10 Good

Melissa Major

Travelled with partner
Liked: Cleanliness, staff & service
Comfy beds. Nice people.
Stayed 4 nights in Jan 2024

10/10 Excellent

Yacintha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Rhonda, morganville

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean. Free breakfast
Stayed 4 nights in Dec 2023

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Professional
Stayed 1 night in Dec 2023

10/10 Excellent

Rhonda, morganville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Clean room. Free breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Jane

Liked: Property conditions & facilities
The hotel was located in a congested area just outside of Boston. The entrance to the parking area was a bit difficult to find in the dark. Parking worked out well as we were parked close to a back entrance. Staff were friendly and helpful. The hotel was clean and neat with good amenities. Nice breakfast was included. Some street noise, but not too bad. Would definitely stay there again.
Stayed 2 nights in Dec 2023