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Reviews of HYATT house Boston/Waltham

3 out of 5
HYATT house Boston/Waltham
54 4th Ave, Waltham, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 524 out of 1009 reviews" "
Rating 8 - Good. 284 out of 1009 reviews" "
Rating 6 - Okay. 100 out of 1009 reviews" "
Rating 4 - Poor. 52 out of 1009 reviews" "
Rating 2 - Terrible. 49 out of 1009 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

guiping

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Apr 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. Food options were good.
Stayed 2 nights in Mar 2024
Response from Alex on 10 May 2024
Thank you so much for your kind review and high rating! We hope to welcome you again in the future!

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in May 2024
Response from Alex on 10 May 2024
We appreciate your high rating and are happy to meet your expectations at the Hyatt House Boston/Waltham!

10/10 Excellent

DONNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Breakfast was very good. Easy parking.
Stayed 2 nights in May 2024
Response from Alex on 10 May 2024
We greatly appreciate your feedback and looking forward welcome you back!

4/10 Poor

Andrew

Stayed 2 nights in May 2024
Response from Alex on 10 May 2024
Thank you so much for taking the time to rate your experience here at the Hyatt House Boston/Waltham! I am sad to learn that you did not enjoy your stay. If there is something, we can improve on please do not hesitate to let us know! We hope to welcome you back in the future!

10/10 Excellent

Raymond, New Egypt

Liked: Cleanliness, staff & service, property conditions & facilities
I would make this my go to spot in Waltham.
Stayed 1 night in Feb 2024
Response from Alex on 10 May 2024
Thank you so much for your kind review and high rating! We hope to welcome you again in the future!

10/10 Excellent

hoick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the cleanest hotel I have been. Easy Check-in and Check-out. The staffs were very courteous.
Stayed 1 night in May 2024
Response from Alex on 8 May 2024
I greatly appreciate your kind words and they will be celebrated with the entire team!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms & Breakfast. Very difficult to access hotel from I 95 North--need some signs guiding you to avoid a five minute detour around a half dozen office buildings to find the hotel
Stayed 1 night in May 2024
Response from Cole on 6 May 2024
Thank you for the positive review we are so happy that you liked your stay. We are sorry that you had a hard time finding the hotel. We hope that next time you are in the area you choose the Hyatt House Boston/Waltham.

10/10 Excellent

Luz, Edgewater

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cole on 6 May 2024
Thank you for the positive review we are so happy that you liked your stay. We hope that next time you are in the area you choose the Hyatt House Boston/Waltham.

8/10 Good

Tynesha

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service
my only concern was the cleanliness near the sink area, there was this brown - reddish stain in carpet. enjoyed my stay at the Hyatt house. staff were great!
Stayed 2 nights in Apr 2024
Response from Cole on 6 May 2024
Thank you for the positive review we are so happy that you liked your stay. We are sorry that you experienced the red stain and will thrive to do better in the future. We hope that next time you are in the area you choose the Hyatt House Boston/Waltham.

10/10 Excellent

Abigail

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Cole on 6 May 2024
Thank you for the positive review we are so happy that you liked your stay. We hope that next time you are in the area you choose the Hyatt House Boston/Waltham.

10/10 Excellent

Angela

Travelled with family
Liked: Amenities, property conditions & facilities
Did not know there was a kitchenette. Was a great place.
Stayed 1 night in Apr 2024
Response from Cole on 6 May 2024
Thank you for the positive review we are so happy that you liked your stay. We hope that next time you are in the area you choose the Hyatt House Boston/Waltham.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alex on 2 May 2024
Thank you so much for taking the time to rate your experience here at the Hyatt House Boston/Waltham! We hope to welcome you back in the future!

10/10 Excellent

Jovanica

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cole on 30 Apr 2024
Thank you so much for the positive feedback. We hope to see you back soon at the Hyatt House Boston/Waltham.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cole on 29 Apr 2024
Thank you so much for the positive response. We look forward to seeing you again at the Hyatt House Boston/Waltham.

10/10 Excellent

Beatriz, Brownsville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The services and the personal in the hotel
Stayed 3 nights in Apr 2024
Response from Cole on 29 Apr 2024
Thank you so much for the positive response. We look forward to seeing you again at the Hyatt House Boston/Waltham.

10/10 Excellent

Zohaib

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrival and check in process was relatively simple. Free breakfast was convenient. Food choices at the property are limited. The property has 2 EV chargers which is an added bonus. If you are planning to visit the city, the practical option is to use your car to commute. Overall good value!
Stayed 4 nights in Apr 2024
Response from Cole on 29 Apr 2024
Thank you so much for the positive response. We are glad that you enjoyed the breakfast and EV charging! We look forward to seeing you again at the Hyatt House Boston/Waltham.

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024
Response from Cole on 29 Apr 2024
Thank you so much for the positive response. We look forward to seeing you again at the Hyatt House Boston/Waltham.

10/10 Excellent

Frederico

Loved it can't wait to come back
Stayed 3 nights in Apr 2024
Response from Cole on 25 Apr 2024
Thank you for sending the positive feedback. We are so excited to see you back at the Hyatt House Boston/Waltham and are glad to see you are excited to come back as well.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cole on 25 Apr 2024
Thank you for sending the positive feedback. We are so excited to see you back at the Hyatt House Boston/Waltham.

6/10 Okay

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pretty average for the price. The staff was nice. The biggest issue was the smell in the room; it seemed to be coming from the drains and smelled overwhelmingly of animal scat. We had the leave the window open for hours to air it out. There was the clear sound of rodents in the walls all night long. Also, housekeeping was offered, but didn’t show up until 5:45pm, and were surprised we had returned to the room, so no cleaning was done.
Stayed 2 nights in Apr 2024
Response from Cole on 25 Apr 2024
Thank you for sending the feedback. We are sorry that you experienced a bad smell in the room as well as housekeeping showing up so late. We will use your comments to try to better the hotel. We hope to see you back at the Hyatt House Boston/Waltham.

10/10 Excellent

Joy

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Alex on 21 Apr 2024
Thank you so much for rating your experience at the Hyatt House Boston/Waltham so highly! We hope to welcome you back in the future!

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy while being greeted by friendly, helpful staff
Stayed 1 night in Apr 2024
Response from Alex on 21 Apr 2024
Thank you so much for your high rating! We are really happy to meet your expectations at the Hyatt House Boston/Waltham and looking forward to welcome you back!

10/10 Excellent

Andrea

Stayed 1 night in Apr 2024
Response from Alex on 10 May 2024
Thank you so much for rating your experience at the Hyatt House Boston/Waltham so highly! We hope to welcome you back in the future!

10/10 Excellent

Eric, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom/shower area very small but manageable.
Stayed 1 night in Apr 2024
Response from Alex on 21 Apr 2024
We greatly appreciate your feedback and looking forward welcoming you back!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend highly! The beds were super comfy and kitchen was well equipped. Some good restaurants near by. Convenient to the highways
Stayed 1 night in Apr 2024
Response from Alex on 21 Apr 2024
We appreciate your high rating and are happy to meet your expectations at the Hyatt House Boston/Waltham! If we can be of any assistance during your future visits, please do not hesitate to contact us!

10/10 Excellent

Brian J.

Travelled with family
Liked: Amenities, property conditions & facilities
Very friendly staff and very accommodating. Also, they had free coffee available 24/7…yay! Super plus!
Stayed 4 nights in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town.

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay ! Friendly staff!
Stayed 1 night in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town.

10/10 Excellent

Thomas, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town.

8/10 Good

Farah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Breakfast was great but sometimes coffee and pastries were not available. Help desk didn't ask if we want house keeping done everyday,so the second day room wasn't cleaned.
Stayed 3 nights in Mar 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We always like to hear how to improve your stays. We hope that we can improve those concerns and have a better environment for your next stay. As well as would like to apologize that your room wasn't cleaned but will thrive to do better in the future. We hope to see you back at the Hyatt House Boston/Waltham.

10/10 Excellent

Kara, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town.

10/10 Excellent

Matthew Rod

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had everything I wanted and more. I will definitely be staying here again when I visit Waltham
Stayed 4 nights in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We are excited to see you back at The Hyatt House Boston/Waltham when you are back in town.

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town.

10/10 Excellent

victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was included. The breakfast is excellent and healthy.
Stayed 3 nights in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Staff was very friendly and answered all of our questions. Breakfast had plenty of options. We were touring colleges and this property was at the perfect location. Only 15 minute drive to the red line to take the train to all of the colleges. Will definitely stay here again.
Stayed 4 nights in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town hopefully for college.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities
Staff is very helpful and friendly
Stayed 1 night in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town.

10/10 Excellent

Malik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town.

8/10 Good

Antonette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for only 4 days. However, the staff was very pleasant and the hotel was clean.
Stayed 3 nights in Mar 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town hopefully for longer this time.

8/10 Good

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I purchased a room with a sofa bed and was given a room with no sofa bed. I asked to be moved to the room I chose and paid for and I was told there were no rooms available. This was as disappointing as buying a “gallon” of ice cream and realizing you got less than what you paid for. Shrinkflation comes to Hyatt. Entirely adequate otherwise.
Stayed 1 night in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the feedback. We always like to hear how to improve your stays. We hope that we can improve those concerns and have a better environment for your next stay. We hope to see you back at the Hyatt House Boston/Waltham.

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town.

10/10 Excellent

Ina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the bed was comfortable.
Stayed 1 night in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town.

10/10 Excellent

Pat

Stayed 1 night in Apr 2024
Response from Cole on 29 Apr 2024
Thank you so much for the positive response. We look forward to seeing you again at the Hyatt House Boston/Waltham.

10/10 Excellent

Carmen

Travelled with family and small children
Liked: Property conditions & facilities
Very clean room
Stayed 1 night in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town.

6/10 Okay

Sivakumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros:Clean rooms, comfortable beds, nice staff, Kitchen in the room was spotless. Cons: windows were not sound proof, wind nice was heard during night hours which bothered the sleep. Included breakfast was just ok. Not that great.
Stayed 1 night in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the feedback. We always like to hear how to improve your stays. We hope that we can improve those concerns and have a better environment for your next stay. We hope to see you back at the Hyatt House Boston/Waltham.

10/10 Excellent

Li

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, with separate living room and kitchen
Stayed 1 night in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town. As well as hope you have a pleasant day.

6/10 Okay

Jeff

Stayed 1 night in Apr 2024
Response from Cole on 25 Apr 2024
Thank you for sending the feedback. We are so excited to see you back at the Hyatt House Boston/Waltham.

6/10 Okay

Victoria

Liked: Staff & service
it's just okay.
Stayed 2 nights in Mar 2024
Response from Alex on 18 Apr 2024
Thank you for taking the time to rate your experience at the Hyatt House Boston/Waltham!

10/10 Excellent

Omar

Stayed 4 nights in Mar 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town.

10/10 Excellent

Marcele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is really nice. The apartment was clean and had everything. Definitely recommend!
Stayed 3 nights in Mar 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and nice staff.
Stayed 1 night in Apr 2024
Response from Cole on 17 Apr 2024
Thank you so much for the positive feedback. We really hope to see you back at The Hyatt House Boston/Waltham when you are back in town.