Couples treatment room(s), steam room, Turkish bath/hammam

Reviews of Le M & Spa by Hôtels & Préférence

4 out of 5
Le M & Spa by Hôtels & Préférence
83 Avenue J F Kennedy, Merignac, Gironde

Reviews

8.0

Very good

Rating 10 - Excellent. 176 out of 574 reviews" "
Rating 8 - Good. 245 out of 574 reviews" "
Rating 6 - Okay. 102 out of 574 reviews" "
Rating 4 - Poor. 32 out of 574 reviews" "
Rating 2 - Terrible. 19 out of 574 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Caroline

Stayed 1 night in Oct 2023
Response from Mme Landrot, responsable qualité on 21 Nov 2023
Chère Madame,Merci d'avoir écrit un avis sur notre établissement.Nous travaillons quotidiennement sur la qualité de nos services. Je féliciterai les équipes de votre part.Dans l'attente de vous accueillir à nouveau au M & Spa, veuillez recevoir, chère Madame, mes sincères salutations.

6/10 Okay

Wayne

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mrs Landrot, quality manager on 8 Nov 2023
Dear Sir,Thank you for taking the time to share your feedback.In the hope of welcoming you again at M & Spa, please receive, dear Sir, my sincere greetings.

8/10 Good

Leonor

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Mrs Landrot, quality manager on 30 Aug 2023
Dear Madam,Thank you for sharing a comment about our hotel.I will pass on your compliments to all the staff.I look forward to welcoming you back to the M & Spa.

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Mrs Landrot, quality manager on 30 Aug 2023
Dear Sir,Thank you for your review of our establishment.I am delighted with your 10/10 rating, which underlines the quality of your experience with us. I will congratulate all the teams on your behalf.I look forward to welcoming you back to the M & Spa. Please accept, dear Sir, my sincere greetings.

8/10 Good

Graham

Stayed 1 night in Jun 2023
Response from Mrs Landrot, quality manager on 6 Jul 2023
Dear Sir,Thank you for taking the time to publish a note following your stay with us.I’ll pass on your 8/10 to all teams.In the expectation of welcoming you again at M & Spa, please accept, dear sir, my sincere greetings.

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no air conditioning. The TV didn’t work and took a bit of time to get it working. The room smelled. There were dents in the furniture and the carpet was worn. Would not recommend staying there.
Stayed 1 night in Jun 2023
Response from Mrs Landrot, quality manager on 26 Jun 2023
Dear Madam,Thank you for writing an opinion on our establishment.I am sorry for your dissatisfaction and apologize for the inconvenience.In the hope of welcoming you back to the M & Spa, please accept, dear Madam, my sincere greetings.

10/10 Excellent

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated having the option of a small kitchen. We also liked how roomy our room was with a nice leather couch and big windows that opened for fresh air. Our room was clean and comfortable and very quiet. Overall we were pleased and would stay here again when arriving or leaving Bordeaux as the airport is only two train stops away.
Stayed 1 night in Jun 2023
Response from Mrs Landrot, quality manager on 19 Jun 2023
Dear Sir,Thank you for taking the time to post a comment about our institution.I will pass on your many compliments to all the teams.In the expectation of welcoming you again at M & Spa, please accept, dear sir, my sincere greetings.

10/10 Excellent

Lasse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Mme Landrot, responsable qualité on 25 Oct 2022
Cher Client,Je vous remercie d'avoir laissé une note sur notre hôtel à la suite de votre séjour.Nous travaillons quotidiennement sur la qualité de nos services. Aussi, je transmettrai votre appréciation à l'ensemble des équipes.Dans l'attente de vous accueillir à nouveau au M&Spa, veuillez recevoir, cher client, mes sincères salutations.

10/10 Excellent

Kristina

Stayed 1 night in Oct 2022
Response from Mme Landrot, responsable qualité on 24 Oct 2022
Chère Madame,Je vous remercie d'avoir partagé votre ressenti notre hôtel.Je transmettrai votre note à l'ensemble des équipes.Dans l'attente de vous accueillir à nouveau au M&Spa, veuillez recevoir, chère Madame, mes sincères salutations.

4/10 Poor

Tristan

Stayed 1 night in Oct 2022
Response from Mme Landrot, responsable qualité on 19 Oct 2022
Cher Monsieur,Je vous remercie d'avoir partagé votre avis sur notre hôtel.Je suis déçue par votre note et serai heureuse de pouvoir échanger avec vous sur les raisons de votre insatisfaction.Dans l'espoir de vous accueillir à nouveau dans notre hôtel, veuillez recevoir, cher Monsieur, mes sincères salutations.

10/10 Excellent

Daliah

Stayed 1 night in Sep 2022

10/10 Excellent

James

Stayed 1 night in Sep 2022
Response from Mme Landrot, responsable qualité on 5 Oct 2022
Cher Monsieur,Je vous remercie d'avoir laissé une note suite à votre séjour au M&Spa.Dans l'attente de vous accueillir à nouveau dans notre hôtel, veuillez recevoir, cher Monsieur, mes sincères salutations.

8/10 Good

alexandra

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022
Response from Mme Landrot, responsable qualité on 27 Sept 2022
Chère Madame,Je vous remercie d'avoir pris le temps de noter notre hôtel à la suite de votre séjour chez nous.Dans l'attente de vous accueillir à nouveau au M&Spa, veuillez recevoir, chère Madame, mes sincères salutations.

4/10 Poor

Brian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Pictures of hotel room were a bit deceiving. Looked very clean, but our rooms carpet was very dirty with stains all over it. Private bathroom was extremely small & dirty. Wouldn’t recommend.
Stayed 1 night in Sep 2022
Response from Mrs Landrot, quality manager on 26 Sept 2022
Dear Sir,Thank you for sharing a review of our hotel.The satisfaction of our guests is very important to us. Therefore, we work daily on the quality of service in order to offer quality services. I am therefore sorry to read your comments.I hope to welcome you again in our hotel. Please accept, dear Sir, my sincere greetings.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was really first class and the food was excellent. The hotel is spacious, quiet, and comfortable. A steal at this price, but imagine it will be much more expensive when the transition is complete.
Stayed 1 night in Aug 2022
Response from Mrs Landrot, quality manager on 27 Sept 2022
Dear Customer,Thank you for writing an opinion on our hotel. We work daily on the quality of service. I will also pass on your compliments to all the teams.In the expectation of welcoming you again at M&Spa, please accept, dear client, my sincere greetings.

8/10 Good

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool too small. Otherwise good rooms and service.
Stayed 1 night in Aug 2022
Response from Mrs Landrot, quality manager on 27 Sept 2022
Dear Madam,Thank you for writing a comment on our hotel. We work daily on the quality of our services. So I will pass on your comments and compliments to all teams.Waiting to welcome you back to our hotel, please accept, dear Madam, my sincere greetings.

6/10 Okay

Elizabeth

Stayed 1 night in Aug 2022

6/10 Okay

Fleur

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Mme Landrot, responsable qualité on 27 Sept 2022
Chère Madame,Je vous remercie d'avoir partagé vos impressions suite à votre séjour dans notre établissement.Dans l'espoir de vous accueillir à nouveau dans notre hôtel, veuillez recevoir, chère Madame, mes sincères salutations.

10/10 Excellent

Thomas

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms and really nice beds
Stayed 1 night in Aug 2022
Response from Mrs Landrot, quality manager on 27 Sept 2022
Dear Sir,Thank you for writing an opinion on our hotel. We have installed high-end bedding in all rooms and are happy that it pleases you.In the expectation of welcoming you again at M&Spa, please accept, dear Sir, my sincere greetings.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Everything about our stay was perfect. The service was friendly and courteous . We had adjoining rooms with our 2 teens. When we arrived both rooms were set up as doubles. They quickly rectified this and changed the beds to singles. The rooms were spotless, good kitchen facilities and really comfortable beds. The rooms were also a good size. The only downside was that we didn't stay longer!
Stayed 2 nights in Jul 2022
Response from Mrs Landrot, quality manager on 27 Sept 2022
Dear GuestThank you for sharing an opinion about our hotel. We work daily on the quality of service. I will also pass on your compliments to all the teams.In the expectation of welcoming you again at M&Spa, please accept, dear guest, my sincere greetings.

10/10 Excellent

Leonor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast They gave us two rooms to accommodate our little family of 3!
Stayed 1 night in Jul 2022
Response from Mrs Landrot, quality manager on 27 Sept 2022
Dear Madam,Thank you for writing an opinion on our hotel. We are delighted that your stay went well and hope to have the pleasure of welcoming you very soon at M&Spa.Waiting to see you again, please accept, dear Madam, my sincere greetings.

10/10 Excellent

Daniel, Christiansted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late abd had an early flight so didn’t get to experience many of the amenities. Friendly staff, nice rooms. Reception entrance is Terribly designed- and no signs to help. Just pull right up. Unload and then park.
Stayed 1 night in Jul 2022

10/10 Excellent

Roy

Stayed 1 night in Jul 2022

10/10 Excellent

Chun-Yen

Stayed 1 night in Jun 2022

8/10 Good

Anthony

Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel with really helpful staff. Loved the pool, the hotel decor, and the ping pong table, foosball, and pool table. We really enjoyed our stay.
Stayed 1 night in Jul 2021

8/10 Good

ursula

Liked: Room comfort
Most comfortable bed I have ever slept in!
Stayed 1 night in Mar 2020

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness
Always reserve shuttle
Front desk told us we didn’t need to reserve the airport shuttle. Next morning, we were told we had to reserve. Fortunately there was room. Mirrored closet door was broken into large shards. We didn’t move because it was very late and we had already unpacked.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good option for a business trip
Really close to the airport and friendly staff . One of the best option for a business trip to avoid the traffic congestion in the city centre .
Stayed 2 nights in Jan 2020

8/10 Good

cyril

Business traveller
Liked: Staff & service
I have been staying at this place regularly for many years. It is very convenient but might need to be refreshed as it is now showing here or there many signs of aging .
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good airport hotel. Nice staff, good restaurant, large room, decent bed.
Stayed 1 night in Dec 2019

4/10 Poor

Marylu

It was disappointing that the air conditioner was not working and had to open window with no screen to cool off the room. The hotel did not have wash towels.
Stayed 1 night in Oct 2019

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Airport stop over
Good, clean airport hotel, Local restaurant nearby (walking distance) good links to airport. Pillows little uncomfortable - my opinion and got two single beds for a 1 occupant room. Nevertheless a good overall stay. Breakfast was good.
Stayed 1 night in Sep 2019

8/10 Good

cyril

Business traveller
Liked: Staff & service, room comfort
Rooms are all suites: spacious and fairly comfortable. The old building, in the front, is kind of aged and would deserve some renovations. The newer building in the back is much nicer. Services are standard but good level.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
It's a nice set up for an industrial near airport hotel
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and awesome location but bed was broken and hotel was quite noisy with lots of annoying banging noises all night.
Stayed 1 night in Aug 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight airport stay
Great hotel for overnight prior to flight out of Bordeaux. Staff very friendly and hotel is very clean.
Stayed 1 night in Aug 2019

8/10 Good

Daniel

Stayed 1 night in Jul 2019

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Suite
nice suite which we enjoyed but really didn't need as we were there only one night
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Amenities
Air conditioner stopped during the night and the lever of the shower didn’t work, seems like this property needs an overhaul, staff is very kind and helpful
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Decent choice close to airport
No arport transfer from airport, even after contacting as part of booking and after
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location close to the airport. Excellent breakfast & shuttle service.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
avoid this hotel
Avoid this hotel. Rooms are run down. Our room had broken door lock, so couldn't lock door, light bulbs out in bath so couldn't see, broken shower door so water ran all over the floor with no way to stop it. Thank God windows opened and it was cool at night because the AC was broken. Bag storage is not locked or monitored. Nora at the desk was the worst of the experience. She told us the shuttles ran every 30 minutes. So we got back to hotel at 3:30, but she said we couldn't get the shuttle because we hadn't told her earlier that we wanted it. That wasn't true, since we had inquired that morning. So we said we were asking now, but she then said the shuttle wasn't running because the guy who drives wasn't there. So we said we'd wait for the 4:00 shuttle. We sat in front of her front desk waiting and at 4:00 when we said we were ready for shuttle, she said, "Oh, you want the shuttle?" Then she drove us herself--mind you she could have driven us at 3:30, because there were two other women manning the front desk. When we got in the van, she cranked up the music really loud, then sped through round abouts as fast as she could, literally throwing us from side to side in the van. Very dangerous! It was quite obvious she didn't want to drive us. Honestly, we had been so nice in asking for the shuttle and politely waiting 30 minutes. So don't count on functioning room, shuttle or kind service from Nora. Other women at front desk were fine.
Stayed 1 night in Oct 2018

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Staff was extremely helpful and courteous. Very nice overnight stay.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2018

8/10 Good

Claudia, Montréal

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was about on par what you would expect from a hotel near an airport. Large clean rooms though dated. We had a really squeaky bed.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel was dated and old facilities.
Dated...old...no tea or coffee making facility in room. However was close to airport which i needed. It is budget hotel. Staff were nice and friendly. Food was ok.
Stayed 1 night in Aug 2018