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"Excellent stay. "

"Property and rooms are beautiful and the pantry with snacks was handy with a toddler! Our room unfortunately had a leak through the ceiling on the first night, and all staff were amazing helping us sort it (thankfully we didnt need to move rooms). The girls on reception and manager were all welcoming, couldn't recommend the hotel enough. We will be staying again on our next visit!"

"Excellent customer service, with extremely friendly staff. This was our second time staying at the Minster Hotel and we will certainly be staying there again on our next visit to York."

"Lovely interior, comfortable room and convenient location. "

"It was lovely, clean, comfortable and friendly staff "

"Lovely quiet hotel, the receptionist erin was lovely "

"This property was absolutely perfect for what we wanted, it was minutes from everything in york, the views were immense from the roof top bar and didnt dissapoint! The breakfast was delicious aand plenty of. Everything was always re stocked and the staff were more than attentive. The malmaison is quirky bold and bright. The only thing i could say as a negative was the lighting in our room wasnt great when trying to get ready for an evening. "

"Lovely stay as a family of 4, large room, fabulous facilities and a wonderful breakfast which everyone enjoyed. 20 minutes straight road walk in to York and the kids loved the garden in the evening whilst we could sit on the terrace."

"The staff can’t do enough for you. We dealt with Matt in reception and he definitely needs recognition. What a pleasant, kind and helpful young man. Overall I would definitely recommend. "