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Reviews of Bonnyville Hotel

2.5 out of 5
Bonnyville Hotel
5002 50th Ave, Bonnyville, AB

Reviews

5.8
Rating 10 - Excellent. 6 out of 48 reviews" "
Rating 8 - Good. 15 out of 48 reviews" "
Rating 6 - Okay. 4 out of 48 reviews" "
Rating 4 - Poor. 10 out of 48 reviews" "
Rating 2 - Terrible. 13 out of 48 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Kimberly

Liked: Staff & service
Easy to find, the staff was really friendly. The room was stocked with simple kitchen items with a full sized fridge. The building is old abd coule use some upkeep.
Stayed 1 night in Apr 2024

2/10 Terrible

Roman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Chelise

Stayed 1 night in Oct 2023

4/10 Poor

Nickolaus

Business traveller
Disliked: Staff & service, room comfort
Stayed 9 nights in Sep 2023

4/10 Poor

Oscar

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were nice, The building is old and outdated, the room was okay.
Stayed 4 nights in Sep 2023

4/10 Poor

Henry

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Old, smelly. Towels were like sand paper and only 1 towel in our room
Stayed 1 night in Jul 2023

10/10 Excellent

Tia

Stayed 1 night in Jun 2023

4/10 Poor

Alysa

Stayed 1 night in Apr 2023

2/10 Terrible

Harry

Stayed 3 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Janos

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd day in the manager left and there was literally no one to get a hold of for room service. This has to be the worst hotel I have ever stayed in. Definitely not worth trying to be on a budget. Spend a little more and stay somewhere a bit safer where you won’t be expecting to get stabbed any minute. Ps the manager quit on the spot due to armed robbery.
Stayed 14 nights in Aug 2022
Response from Alex on 4 Sept 2022
This review is complety inaccurate, there was no armed robbery and the Hotel is completely safe. The main doors are locked after 10 pm in which only the hotel guests have access. The hotel is under 24 hour video surveillance and there are always employees watching the premises 24/7. There was no "armed robbery", this is spreading false information and defamation to the hotel in which I will follow up on if this fake review is not removed.

2/10 Terrible

Carrie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty,smelly, drug use in area and sounded like someone was beating up their other half everyday. Very sketchy would not recommend this place to anyone. It should be removed from this site.
Stayed 8 nights in Aug 2022

8/10 Good

Troy

Stayed 1 night in Aug 2022

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Laurence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home
Booked for 3 days..... But stayed for 6 Older Hotel... Very clean,. And very reasonable
Stayed 3 nights in May 2022

4/10 Poor

Jose

Stayed 5 nights in Jan 2022

4/10 Poor

Serhiy

Disliked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jan 2022

2/10 Terrible

Muhammad

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

2/10 Terrible

Sandi

Stayed 2 nights in Jan 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely dirty and smelly. Stains on bed, room smelled like cigar and the smell lingered to all clothing
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was fine but not sure who felt the need to scream and slam doors all night
Stayed 3 nights in Sep 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
People yelling outside the window, next morning same guy passed out in lobby. A/C was covered by curtains so they had to be open to use it. Room and staff was good though.
Stayed 2 nights in Jul 2020

10/10 Excellent

Joel, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel provides a clean and safe atmosphere at an affordable price!
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stunk. Not the cleanest hotel. I wouldn't recommend staying here. Not in a good area either.
Stayed 1 night in Aug 2019

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel in bonnyville
Absolutely one of the most disgusting hotels I have ever booked in too As soon as I walked into this dingy old build I already had the feeling it was a rat trap with doors I get up too my room we’re I promptly checked the bed when I noticed blood spatters all over the side of the sheets I immediately when too the front desk and demanded my money back ., after driving 6 hr too an event that I work with ., I traveled down the street too the bests western ., which hooked me up on the spot after explaining the situation and they upgrade my too a jacuzzi suite and had the best stay at a hotel I’ve had in years
Stayed 2 nights in Aug 2019

6/10 Okay

BA, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service
The hotel upon arrival looks rather sketchy and there is a bit of a smell in the lobby. The room itself, though rather outdated, had a nice renovated bathroom, 1 of the 2 double beds are very comfortable and the room contained a kitchen area with a decent size fridge, microwave, hotplate, sink, cupboard and a random assortment of dishes (bring your own if you plan on doing food prep as the dishes are an incomplete mix match). I was happy enough staying there; my husband was turned off by the sketchy appearance and general outdated look of the room (other than the updated renovated bathroom). If appearance isn't a big deal for you and you don't need anything other than a place to sleep and maybe do some food prep, it will probably meet your needs at a reasonable cost. We were only there one night and it was quiet. Parking is available on the street in front of the hotel.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Rooms were big and comfy, with bigger than usual fridge.
Stayed 3 nights in Aug 2019

8/10 Good

Ada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
We stay for 1 night at Bonnieciew motel, the building itself was old , but location is excellent, just right at town center, 1 block away from Sobey and ESSO. The room is small, but very clean and quiet. We have a full kitchen, and a small bathroom. Both are very clean and tidy as well. Wifi is good and fast, TV works, but only have Canadian channels. Quite a few of electric plug in to the wall, but only 2 are working. If you have lots of gadgets to plug in, you may have to switch them to get charged. Otherwise, with this magnificent price, I shall not complain.
Stayed 1 night in Aug 2019

8/10 Good

Lorena

Liked: Room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

john

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Stacie

Liked: Cleanliness, staff & service, room comfort
Very old and dated rooms but cheap and clean
Was what I thought it would be for the price I paid!
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond Expectations - Great Price - Welcoming Feel
After the reviews I saw online, I had prepared myself and colleague, what we might walk into when we arrive. Right off the booking, all requests where accommodated. Not only did I recieve a text message on my personal phone, as to why I haven’t arrived yet, it was made sure that I did not require any additional assistance. The fast check in and personal accompany to the rooms, gave it a welcoming feel. The building itself is old and a bit run down. But after I saw the room and realized what I paid for 2 rooms, that did not matter anymore. The room was clean and spotless. As well the bed was comfortable. Also, The Non-Smoking 1 Bedroom with Kitchenette and Queen Bed was quite roomy. It would be referred as, “a Suite” at other Hotels. I have stayed at other neighbouring properties in the past, but I will definitely will be staying at this property in the near future. Yes, it can be a bit updated, but nevertheless while visiting town, Bonnyville Hotel will remain the first choice prior to selecting other Hotels and or Motels in town. I would definitely encourage fellow travelers to ignore what you may read/see online and visit Bonnyville Hotel, to see for yourself. Instead of believing it right off the back and deteriorating you, from this home away from home. I will definitely share my positive experience with my family and friends.
Stayed 1 night in Jun 2019

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 11 nights in Oct 2018

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

2/10 Terrible

Colleen

Disliked: Staff & service, property conditions & facilities
Awful serivce
The service was really bad. TV didn’t work in room so my mom had to call to call TELUS herself from her cell phone because management said it wasn’t their job and the phones in the room didn’t work. Also the ac unit is not properly installed so bugs were really bad in the room
Stayed 1 night in Jul 2018

2/10 Terrible

mike, alberta

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Gross. That summs it up.
The bad 1. Bed sheets were not changed god knows when thy there changed. 2. Whole place stwnk of cigarette smoke owners opened all emergency exits on eqch floor to air out the place. Does not work. Place stinks 3. Have to call a number to check in owner not wt the desk. A bit rude on the phone The good 4. Carpets vacued on each floor 5. Wifi works great and cctv security a plus 6. Fairly quiet building 7. Kitche nette in each room 8. Bathrooms redone and fairly clean. 9 reasonable price per nights 60 $ taxes included
Stayed 1 night in Jul 2018

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Everything... but the dog!!
We had a dog and essentially that reduced the service quite a bit, I was not told in advance so cleaning up the room became our chore. The hotel besides that was good. The rooms are nice. The staff was friendly and breakfast was good with a respectable amount of choices. Besides being cool on the dog, I would recommend it easily.
Stayed 14 nights in May 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You definitely get what you pay for
Well it's ridiculously cheap for a reason. The rooms were hardly clean. There was what looked like drug residue all over the table in my room. The tub was flight so I'm glad I brought sandals with me. The room was excessively hot when I got there and even turned down it barely made a difference. I wouldn't recommend this to anyone.
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stinks of cigarette smoke. Sewage smell on the second floor, was on the third. Trucks are loud on the main strip. Other guests were quiet. No elevator. Kitchennette had greasy fingerprints, didn't trust the cleanliness. Toilet didn't flush unless handle was held down for full cycle. Friendly check-in. Use if don't have any other options.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was good

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities
Working Dudes
My colleague and I were here on work, the building itself is a little run down, however it is apparent they have done upgrades to the bathrooms in all of the units to my knowledge. An amazing price, and a good location to stay central in Bonnyville. If you're looking for a four or five star hotel, you're no going to find it here, however the building has character and the location and price are worth it.

4/10 Poor

Allan, Calgary

Disliked: Property conditions & facilities, room comfort
Disappointed in Bonnyville
This a very old hotel recently renovated. Strong Old Tobacco Odour in Lobby. No elevator so no mobility challenged people. No onsite restaurant or bar (they are permanently closed as far as I tell). The rooms are only ok. But there are no deadbolts or door chains. Bring a security wedge or something to block the door into the room from unwelcome visitors. I can't recommend this hotel for pretty much any reason except it's a cheap place to stay.

8/10 Good

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Work
Cheap room. Overly warm in the room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel but the rooms all re done nicely
Great value. Have stayed twice. New clean rooms.

10/10 Excellent

Myungrae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024