It was around 10pm when we made a report of broken air conditioner. We've been told that techinican will be there soon, but it took him 1 hour just to check the controller and never come back. Then after another call to receptionist somebody came with a key to another room on the same floor at 11pm asked us to move out. Not over, the other room also have same problem, another call to receptionist that sent another technician with standard question and request to clean the filter! I have a background on air conditioner so i asked him to check the compressor and find out the whole 7th floor had problems! The technician left out saying he will let the receptionist knows, no solution. Another 4th call to the receptionist and asked me to be patience for another 5 minutes! Now is 00:40 in the morning and still no solution? After another 30 minutes, somebody came with another key to another room on 6th floor. We move without their help and finished the night. We can sleep at almost 2 am!! There were no manager during the whole issue including the next day, no sorry, no compensation no nothing! Wherr is the manager?? Does this hotel even have one?!!