On the beach, white sand, sun-loungers, beach umbrellas
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Reviews of VOI Praia de Chaves Resort

5 out of 5
VOI Praia de Chaves Resort
Areia de Chaves, Boa Vista

Reviews

8.8

Excellent

Rating 10 - Excellent. 123 out of 242 reviews" "
Rating 8 - Good. 93 out of 242 reviews" "
Rating 6 - Okay. 19 out of 242 reviews" "
Rating 4 - Poor. 5 out of 242 reviews" "
Rating 2 - Terrible. 2 out of 242 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, service and staff was exceptional. Food was decent. They had a lot of entertainment for guests, shopping for gifts and souvenirs was available. Pools were regularly cleaned, sunloungers were cleaned at the end of the day by staff too. The only issue we had was after multiple phone calls to the spa we were not able to book an appointment because they had no availability for 2 days. The lady on the phone could not understand us and asked us to come to the spa. When we checked in went straight to the spa and she had no availability till after we checked out and that was very disappointing, had we known during our initial phone call we would had got a treatment elsewhere as that was the last place we stayed before flying. Secondly, the coffee machines in the breakfast area were bad.
Stayed 2 nights in Jan 2024
Response from Capo Reception on 1 Feb 2024
Dear GuestIt was a great pleasure having you here with us and on behalf of the entire team; I would like to thank you for having taken the time to share your review.We are absolutely thrilled that our team succeeded in proving you with wonderful holiday. the feed back of our guest is very important for us because it help us to improve our services. Thank you once again for a wonderful review that you have shared with us.Kindest Regards

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel - it’s well laid out, beautifully kept and our room was clean, spacious and very comfortable. The food in the restaurant and snack bars was all fantastic and the staff were amazing. Really friendly, polite and helpful. The entertainment team were great fun and worked hard every day and the team on the beach and by the pool in the bar and on reception were also wonderful. Pool and beach amazing. This is a fabulous hotel
Stayed 4 nights in Jan 2024
Response from Capo Reception on 11 Jan 2024
Dear GuestIt was a great pleasure having you here with us and on behalf of the entire team; I would like to thank you for having taken the time to share your review.We are absolutely thrilled that our team succeeded in proving you with wonderful holiday. The entire team and I hope to see you soon again and thanks you once again for a wonderful review that you have shared with us.Kindest Regards

2/10 Terrible

Chid

Stayed 4 nights in Jan 2024

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Beech area stunning. No queues for drinks. Location on a bluff provided a needed breeze. Gardens well maintained and beautiful. Busy pool area - could do with being larger.
Stayed 7 nights in May 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities
So many wonderful things to say about this hotel. Amazing staff - friendly and very well able to express a number of languages - very impressive. Food was outstanding. I have never had such high quality food in an all-inclusive resort before. Huge range to cater to all diets; outstanding. I found the basic double I was in a little rustic. A TV, aircon and not much else, not even a leaflet letting me know which amenities the hotel had to offer. I thought it was a bit mercenary for the hotel to charge €40 a day for access to the room’s safe! The minibar was also chargeable but at an all Inclusive resort, I can’t see how mini bars offer any value. Boa Vista is an island in development. So flat and so windy (seriously, have never experienced anything like it). I did not find that there was much to do outside of the resort, but liked the undeveloped but clean beach. Hard to find the perfect balance…
Stayed 6 nights in Feb 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The animation team and staff were anazing .lots of choice for food inc seafood . but if you only eat chicken and not red meat there wasnt white meat every day .but spoke to the manager and it was sorted ..the pool is large and kept sparkling .if you are looking for a hotel based holiday its great ..we done the island trip which was a brilliant day .and went to a beach bar for food and fire show you can get your own taxi .also to santa monica beach lovely food and beach .again get your own taxi ... not much in the town but nice to have a wander round .
Stayed 14 nights in Oct 2022

10/10 Excellent

MARCIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Great place.
Stayed 4 nights in Oct 2022

10/10 Excellent

MARCIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to spend your vacation
Fantastic service, delicious food, beautiful beach ... Thank you! It was a great time.
Stayed 4 nights in Oct 2022

10/10 Excellent

Geetanjali

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V clean. Spa chargeable and needs bookings. Amazing beach. Pool has great views of beach.
Stayed 3 nights in Feb 2022

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great voews from the pool area. Quiet rooms. Lack of information available with regards to meal times, meal theme nights, shows, drink availability, hotel details etc, no info book or tea and coffee in room. Although available at the bars, it would be nice to have a coffee before leaving the room in the morning.
Stayed 3 nights in Apr 2022

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is on a beautiful beach with a lovely clean pool. Around the area there is very little and you need to arrange a taxi to go anywhere else. The only restaurant open in a large buffet style and this does get repetitive. The resort itself is quiet and peaceful with beautiful gardens. We used the spa and enjoyed the treatments.
Stayed 3 nights in Mar 2022

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay and the beach is beautiful.
Stayed 3 nights in Jan 2022
Response from Thank you for your review on 16 Feb 2022
Dear Carl. It is always a pleasure to receive positive feedback like yours from our valued guests. We hope to have the opportunity to receive in a near future. With our best regards, Carolina Caiado Assistant Manager

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2020
Response from Branco on 18 Mar 2020
Thank you for your evaluation. Hoppe to see you soon again.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stunning beach and great value for money
All inclusive, very good value for money. We were in a suite with our 3 children overlooking the sea which was very comfortable and spacious. Children loved the food and drinks available all day. Beach is incredible but very windy, we loved it but you have to like warm wind! We walked all along the beach and there are some very impressive sand dunes that the kids loved playing in. Loads of kids games on offer with the animation team but my children don’t like this kind of thing, they preferred playing table tennis and swimming in the sea. We wanted to do some surfing but the waves are not great for this around the hotel. We went on a lovely long walk down the beach to the right to an amazing little cafe for lunch which I would highly recommend. We only stayed for 3 days as we were in Sal for the rest of the week but it was the perfect amount of time and a very beautiful location.
Stayed 3 nights in Feb 2020
Response from Branco on 8 Mar 2020
Thank you very much for your evaluation. It was a pleasure to have you here with us.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We went to Boa Vista for 4 days and decided to say two days in Riu Palace and two days in Iberostar. Comparing these two hotels, Iberostar loses a lot, but it’s also cheaper. Where to start... The rooms are really basic, as those of a 2-3* hotel. TV in our room wasn’t working on the first day. The shower was broken. Check-in was hectic and the person wasn’t friendly at all. Food was okay, a bit basic, however, alcohol was quite bad (apart from occasional Aperols). Wine is not drinkable at all. The hotel looks very tired and it’s quite dirty as well. We saw a family bathing a toddler wearing a diaper (hopefully clean, but you never know) in the adults swimming pool for 30 minutes - no need to mention that we lost any desire to use this pool for the next few days. The spa was very dirty - dirty cups and orange peel everywhere, toilet in the spa was disgusting. There was absolutely nothing to do at the hotel in the evening when the shows weren’t there (there are shows 5 days a week). It's definitely the worst 5* I’ve seen in my life, but would be great for a 3*resort.
Stayed 2 nights in Feb 2020
Response from Branco on 8 Mar 2020
Please understand that you are comparing a Hotel with 11 years to one that has 1 year. We are sorry that we did not meet your expetations.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room: shower equipment in need of replacement Fixings poor Hotel: great position fantastic beach & good sunshades/ loungers /vigilant lifeguards Ibeach B-B-Qs Great dining/ bar stunning pool area Overall delightful room layout - garden cottage-style in beautiful gardens All inclusive meant plentiful meals & very nice food - fish especially Drinks: The wine" on tap" was undrinkable, beer fine and plentiful prosecco offered strangely at breakfast but not at dinner when it would have been better than the awful white/ red/rose 1 evening/ week fine dining with excellent local wine! (Wish I'd known about it earlier) Staff: delightful, friendly, helpful
Stayed 7 nights in Jan 2020
Response from Branco on 13 Jan 2020
The Hotel Iberostar Boa Vista thanks you for you evaluation. We hope to see you soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a lot of entertainment going on. The spa was well very relaxing. Lots of very tasty food. Very good wind for kitesurfing directly from the beach in December
Stayed 7 nights in Dec 2019
Response from Branco on 16 Dec 2019
Thank you very much for your kind words.

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Nice stay
We stayed at the iberostar wc: 29:11:19 overall we enjoyed our stay. Food and drink were decent and staff very friendly and helpful. I’m not sure it’s worth the 5 star rating but would stay there again. As a side note the hotel is 5 minutes drive from the airport ( although you don’t notice the airplanes) so transfers are very quick and cheap.
Stayed 7 nights in Nov 2019
Response from Branco on 10 Dec 2019
Thank you very much for your avaluation. It was a pleasure to have you with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a large property area, beautiful flowers and greenery throughout. The beach is beautiful but it’s a bit far and have to climb up a hill to come back and there are not enough umbrellas for everyone. Otherwise it is absolutely stunning. The pools are great and are open till 8. There is smaller poop with a view of the ocean. Just stunning. I just wish they had sea water pools without so much chlorine. The food was the best. There is a huge variety and staff was very nice and allowed for guests to take food out and take it to the rooms which was great. They picked up the plates and cleared tables very fast. I just wish they served tea at dinner too, not just alcohol. The reception staff was a bit of a disappointment. When we asked the ladies at the reception any question, they just didn’t know and didn’t bother to look up the answer. We still don’t know where they held fitness classes. During the last day I tried to call and ask for someone to help with the suitcases but no one from reception picked up the phone. They just need more people and training there.
Stayed 4 nights in Oct 2019
Response from Branco on 11 Dec 2019
Thank you, your feedback is very important to us.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Branco on 11 Dec 2019
Thank you, your feedback is very important to us.

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. The only thing I can say that was annoying was the mosquitos.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool and amenities, but they got a problem with mosquitos. I could barely enjoy the pool area because I kept getting bitten. Really annoying.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 14 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, perfect location on the beach, beautiful swimming pool. The staff were very helpful especially Elio and Jose for whom nothing was too much trouble. Special shout out to Tish the fantastic fitness instructor! I would definitely stay here again :)
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb leisurely vacation in this QUALITY, laid back venue. Superb, helpful, friendly staff - tempting, tasty, varied non stop food / drink and spectacular views across the spectacular sea and dunes. Kids club very good but not age related - one facility for all ages. Children attending tended to be sub 6 yrs. Main gripe was not the Hotel but the shambles of the arrivals process needed to enter the island. Despite "Pre Registering" for Air port tax (a lengthy process back home on line). the surly official (ONE ONLY for two flights) was dismissive, unhelpful and managed to spin the process out so that it took us over two hours to reach the head of the queue! NOT a great start to the vacation. Otherwise - a total delight!!!!!
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weather great resort to relax and unwind Friendly staff, lovely food and fresh coffee!
Stayed 11 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Eccellent hotel, not too big, very friendly. Good food, nice beach
Stayed 14 nights in Nov 2018

6/10 Okay

Meggie, UK

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Bed sheets not changed all week. Towels only changed twice in 7 days.
Stayed 7 nights in Nov 2018

8/10 Good

Balazs

Liked: Cleanliness, staff & service, property conditions & facilities
Good all-inclusive resort, not less and not more
Good all-inclusive hotel, direct at the beach with supervision. Food and drinks are all-inclusive, which means lower quality, as usual (no brand spirits or wines, for example). A bit far from everything, great only if you want to spend the holiday in the hotel - otherwise you need a car. Room had very thin walls, could listen to my neighbours' talk and also the close-by restaurant disco music. Sea view was a bit blocked, but OK.
Stayed 4 nights in Oct 2018

10/10 Excellent

Alexandra, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
A place where you can relax, with amazing friendly stuff, the island is just a peaceful place, with an incredible beauty all around it! Love it Been 7 times already.
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view is just breathtaking
My homble opion, if you want to relax as a couple with a child, this is the place to be.. With the child friendly staff, excellent food, service, breathtaking view and animation, you have all the ingredients for a nice vacation. If i could make a small remark, an upgrade of the showers is a must. The WiFi is very poor but not of much importance to me. When you use the Wellness you must pay for it. Strange for a 5* hotel. Keep up the good job.
Stayed 14 nights in Jun 2018

10/10 Excellent

Helen, Buckinghamshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Lovely hotel, animation team brilliant, staff couldn't do enough for you. Food excellent choices and alcohol free flowing! Windy so need long sleeves for early morning and evening. Not much to do outside of hotel
Stayed 7 nights in Apr 2018

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful vacation
With the exception of the internet connectivity, everything was OUTSTANDING! From the welcoming, to the check-in, to the room, the service, the meals, the Staff and pools & beach, the shows and activities to the maids, cookers waiters and waitresses I can say that every little thing was looked after and the grounds, a paradise, meals breakfast, lunch and dinner and the restaurant food - let's just say if you couldn't find something you liked to eat then you didn't want to eat, they had everything, even theme nights, Chinese, Mexican, local dishes, not to mention seafood, meats pizza, and on & on and more! Cheses, ice cream, cakes, breads salads just fantastic and fresh!
Stayed 7 nights in Mar 2018

10/10 Excellent

Kathryn, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful holiday!
The staff are amazing - friendly and welcoming. Facilities are great, beach stunning swathe of soft sand! Food is varied and would suit any dietary needs as long as you don’t want to loose weight!
Stayed 7 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
I stayed at this resort recently and it was great. My family had wonderful time. The rooms were clean, staff were friendly. I was a little disappointed with the food because they do not have typical Cape Verdean food there.
Stayed 3 nights in Aug 2017

8/10 Good

Danny Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Food was very good. Staff were very helpful, cheerful and friendly.

8/10 Good

David Peter

Liked: Cleanliness, staff & service, room comfort
Tea making facilities in room
Good entertainment team good bad sewage smell

8/10 Good

G..., Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beach
For large complex well kept. Nice beach but you want be able to swim in the ocean. Currents and waves too strong.

6/10 Okay

Verified traveller

Liked: Cleanliness
Average stay
The hotel was a little disappointing. Having booked and paid for a sea view room we expected to be on the beach front but we were set back and looked mainly onto two palm trees and other rooms and the sea was in the distance. Not that it mattered but we were supposed to have a sofa bed and mini bar in our room too. The hotel was nice enough, staff were friendly and worked hard but I wouldn't necessarily recommend. Didn't help that the swimming pool was also shut during our visit, although the small infinity pool was available. Whist we had a peasant stay I wouldn't be in a hurry to recommend the hotel to others.

6/10 Okay

Pete, Tucson

Liked: Cleanliness, staff & service
5 Star pool, 3 star food, 3 Star room, Great staff.

8/10 Good

Raquel, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right!
Loved the Iberostar as it is not too big our room was so quiet and we weren't looked over by another room very well designed. Food excellent! Staff amazing and we were never pestered. The position is amazing looking over the fantastic beach...best beach I have ever been on. Our only fault was that our shower was not very good very poor power, I did bring it to the attention of the reception and they did something but it wasn't great!

8/10 Good

Martin, Manchester, UK

Liked: Cleanliness, staff & service, room comfort
Superb rooms and staff (especially the animation team). Very good facilities. Excellent choice of food if you're not a fussy eater (although pizza, pasta etc available every day for those that are). Could do with a little bit of a facelift in places. Close to the airport for easy transfer (aircraft noise definitely not a problem - you can't hear them. The sea is louder). Beautiful beach but the sea can get rough (great waves though!) A few flies due to the climate which us Brits are not really used to but not particularly a problem for me. The night time turtle excursion with Giggling Geckos was not just a holiday highlight but a life highlight.

10/10 Excellent

Hassane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sofalicious, Montréal, Qc, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel on the beach
I really enjoyed my stay at the Iberostar hotel in Boa Vista, Cape Verde. Overall, it was a very positive experience. RECEPTION: The staff was helpful and knowledgable. They helped us with taxis, restaurant reservations, towel changes, repairing the fridge within about 18 hrs (it was broken when we arrived), maps, arranging for a courtesy room on our departure day, and any other questions that arose during our stay. ROOMS: A good size w/ enough furniture to unpack comfortably. Always very clean & comfortable enough. Sheets changed on request, but towels everyday. Always 2 bottles of water (1,5 L) every day (+ unlimited supply of bottled water available @ buffet & beach bar). AC + TV worked great. Safe: had to pay the 16 euro @ reception before we could use it. Bathroom: shower (not a bath), toilet + bidet. Lots of hot water & water pressure OK. BEACH: Awesome! Nice sand, clear blue water. It's a little ways down a slope. It IS windy, which is pleasant as it helps endure the heat. The sea is rather agitated: BIG waves + lots of current. Even good swimmers have to be VERY careful! There are fixed parasols and some mobile ones you can set up wherever you want with sun loungers. Beach bar for drinks. POOL: Plenty of sun loungers + parasols. Pool bar for drinks + snacks. FOOD: lots of variety @ buffet. Good service. Thanks Leidy! ANIMATION: always lots to do if you want. Zoomba, aquafit, waterpolo, bow/arrow, step. Thanks to Yasmine & Monica (pipocas) for their liveliness!

8/10 Good

Manuel, Mozambique

Liked: Cleanliness, staff & service, property conditions & facilities
A paradise
It was relaxing and very entertaining