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Reviews of Mercure Blankenberge

4 out of 5
Mercure Blankenberge
Koning Leopold III Plein 17, Blankenberge

Reviews

8.8

Excellent

Rating 10 - Excellent. 52 out of 106 reviews" "
Rating 8 - Good. 43 out of 106 reviews" "
Rating 6 - Okay. 7 out of 106 reviews" "
Rating 4 - Poor. 4 out of 106 reviews" "
Rating 2 - Terrible. 0 out of 106 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

oliver

Business traveller
Liked: Staff & service
Disliked: Amenities
Carpets are filthy around the entire hotel.
Stayed 1 night in Mar 2024

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the room was permanently cold
Stayed 3 nights in Dec 2023

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very convenient affordable nice town happy to comeback
Response from Nikola Saelens, General Manager on 3 Jan 2023
Dear Diego, Thank you for your review.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.We are very pleased you found our prices competitive for the quality services we deliver.The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards,Nikola Saelens, General Manager

8/10 Good

GUERVILLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location . 5 min from the beach rooms are good and quiet.
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
This hotel provides no service. As long as you entered the hotel, you can feel you annoyed the reception lady. No greeting at all, no service either. They invented a policy from government they cannot keep your belongings,
Stayed 1 night in Jul 2020

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience
What an amazing location. Right at the train , bus and trolley stations. walking distance to everything one could possibly need. Sarah is amazing. She runs the hotel like a pro. We will definitely be coming back !!
Stayed 4 nights in Feb 2020

8/10 Good

Joonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night at Hotel Mercure
Very good hotel. Clean, modern and comfortable rooms. Only negative is that pets do not stay for free even though it is written on hotels.com website. Still would recommend.
Stayed 1 night in Feb 2020

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice hotel and great location. We were able to walk down the beach and the train station is literally next door, if you want to go to any of the surrounding cities. Our room was on the side of the train stop and we never heard the train. It stayed quiet in the room. Breakfast was nice as well. Good variety.
Stayed 1 night in Feb 2019

10/10 Excellent

Charles, Wirral, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel next door to the railway station. The town is pretty much dead out of the summer season, but the hotel is convenient to get you out of the place by train, tram or car. Some traffic noise at front.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel. Beside train station.
Stayed here on trip for a walking festival. Lovely new hotel. Very friendly and helpful staff. Room comfortable and clean with complementary water and fruit. Room on 3rd floor was very quiet. Still some building work to be completed between station and hotel. Short walk to shopping streets, cafes, restaurants , bars and beach. Overall a very pleasant stay.

4/10 Poor

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hotel next to a building site.
You've heard all the jokes about Spanish hotels, and building work next door? Well, this Mercure is worse. The new Ibis actually attached to the Mercure is being built, and you know about it. We were woken at 7am by drilling and hammering, which went on all day, every day. They shouldn't start till 8, we were told, but this is a holiday hotel where you don't want building noise anytime. Mercure and Ibis are the same company. The Mercure should never have been opened until the Ibis was finished. Otherwise the hotel is lovely and the staff great - but don't even think of stopping there until the Ibis opens!
Stayed 4 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling with two young children can be stressful. Our stay at Mercure eliminated much of that stress. With wonderful amenities, prime location, all at a great price we didn't have to worry about the "little things" and were able to enjoy our trip so much more.
Stayed 2 nights in Sep 2017

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, neat room, friendly staff.
Stayed 1 night in May 2024

10/10 Excellent

christina van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Bernd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Gunther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Wim

Stayed 2 nights in Jul 2023

10/10 Excellent

René

Liked: Cleanliness, staff & service, property conditions & facilities
Je wordt prettig ontvangen door het personeel, kamers zijn netjes en schoon, ontbijt is goed, ligging is goed, je loopt zo het centrum in
Stayed 2 nights in Jul 2023

8/10 Good

Liene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
De strand was lekker dicht bij en de winkels . Alles was op loop afstand bereikbaar. Alleen minder was dat ze geen eigen parkeerplaats hebben.
Stayed 2 nights in Jun 2023

8/10 Good

Aristidis

Liked: Cleanliness, staff & service, property conditions & facilities
Im großen und ganzen gut.
Stayed 2 nights in May 2023

8/10 Good

Alwin

Stayed 1 night in May 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfaite de l'accueil, chambre et buffet
Stayed 1 night in Feb 2023
Response from Nikola Saelens, Directeur général on 6 Mar 2023
Chère Danielle,Merci de ce retour positif.Nous avons grand plaisir à lire que vous avez apprécié la chambre impeccable qui vous a été attribuée. Vos gentils mots sur la qualité de l'accueil seront transmis à toute l'équipe.Au plaisir de vous accueillir de nouveau bientôt pour une autre expérience de qualité,Nikola Saelens, Directeur général

4/10 Poor

André

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Chambre sale Petit déjeuner décevant
Stayed 2 nights in Dec 2022
Response from Nikola Saelens, Directeur général on 3 Jan 2023
Cher André,Nous sommes navrés que votre séjour n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser votre satisfaction et votre confort.Nous espérons que vous nous donnerez l'opportunité de vous accueillir de nouveau pour un meilleur sentiment,Nikola Saelens, Directeur général

8/10 Good

Esther

Stayed 1 night in Jul 2022
Response from Nikola Saelens, General Manager on 27 Jul 2022
Beste Esther, Hartelijk dank voor uw positieve beoordeling. Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel. We hopen u dan ook nog eens te mogen verwelkomen! Nikola Saelens, General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good hotel. A bit pricey. Good bar. Staff Ok.
It is probably one of the few good hotels in what it is a terrible town. Handy because above the train station. A bit short on staff but they are nice and polite. Rooms are good, yet with dreadful soft squishy pillows. Bit overpriced too, but quite comfortable.
Stayed 1 night in Jul 2022
Response from Nikola Saelens, General Manager on 18 Jul 2022
Dear Guest, We would like to thank you for your feedback concerning your recent stay. We are happy you were pleased with your room and appreciate your kind comments about our team members. However, we regret to hear that our pillows were not to your personal preference. Please do not hesitate to bring such concerns to our attention during your stay so that we can find a more comfortable solution for you. We hope to welcome you back on a future occasion. Best wishes, Nikola Saelens, General Manager

8/10 Good

Kurt G.

Liked: Cleanliness, staff & service
Typische günstige Touri-Unterkunft
Stayed 1 night in May 2022
Response from Nikola Saelens, Hoteldirektor on 13 Jun 2022
Sehr geehrter Kurt, vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass es Ihnen bei uns gut gefallen hat und dass bei Ihrem Aufenthalt keine Wünsche offen blieben. Vielen Dank dafür, dass Sie das gute Preis-Leistungs-Verhältnis unseres Hotels besonders hervorheben. Hoffentlich hatten Sie noch eine gute Heimreise und besuchen uns auch in der Zukunft wieder. Freundliche Grüße und alles Gute, Nikola Saelens, Hoteldirektor

8/10 Good

willi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Joeri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Thomas Torrekens, General Manager on 4 Feb 2022
Beste Joeri, Heel erg bedankt voor uw mooie score! Wat fijn om te lezen dat we u alles hebben kunnen bieden wat u nodig had. Vriendelijke groet en graag tot ziens, Thomas Torrekens, General Manager

10/10 Excellent

Nils

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uitstekend Hotel
Stayed 1 night in Nov 2021
Response from Mevrouw Ann Bal, General Manager on 17 Nov 2021
Beste Nils, Bedankt voor uw positieve beoordeling. Geweldig dat u een geslaagd verblijf heeft gehad! Graag tot een volgende keer! Met vriendelijke groeten, Mevrouw Ann Bal, General Manager

8/10 Good

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De gang mocht ook wel eens gestofzuigd ofwel gewoon de dingen oprapen die het poetspersoneel laat liggen
Stayed 2 nights in Nov 2021
Response from Mevrouw Ann Bal, General Manager on 8 Nov 2021
Beste Ivan, We waarderen het dat u de tijd nam een review achter te laten. Vanwege Covid-19 zijn we inderdaad gebonden aan protocollen en mogen wij de kamers niet poetsen totdat de gasten zijn uitgecheckt. Schone handdoeken kunt u wel steeds vragen aan de receptie. Onze oprechte excuses indien dit op voorhand niet duidelijk was. U kan ook op elk moment een extra poetsbeurt aanvragen bij de receptie. Hartelijke groet, Mevrouw Ann Bal, General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Mevrouw Ann Bal, General Manager on 2 Sept 2021
Beste Elly, Hartelijk dank voor deze hoge score! Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel. Hopelijk zien we je snel nog eens! Mevrouw Ann Bal, General Manager

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
A oublier.
Nous nous attendions à un séjour agréable pour un hotel 4 étoiles, mais celui-ci est beaucoup plus proche d'un 3 étoiles. Les chambres sont agréables malgré certains détails de mauvais entretien (miroir qui ne tiennent pas dans la salle de bain), la literie est un peu dure, mais cela dépend évidement de la personne. Nous avions commandé une bouteille de Proseco, et celle ci était bouchonnée. Au matin, on a voulu me la facturer car elle avait été commandée (alors que j'ai laissé la bouteille remplie dans la chambre). J'ai également oublié un chargeur dans la chambre et on me demande 15 euros pour me le renvoyer !!! Merci pour le service client. Dernier élément : Le petit déjeuner à 20 euros par personnes ne vaut pas la peine. Peu de choix, cuisson moyenne, pas très qualitatif.
Stayed 1 night in Aug 2021

8/10 Good

Nadine

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Mevrouw Ann Bal, Directrice générale on 25 Jun 2021
Chère Nadine, Merci pour la bonne note. Nous accordons la plus grande importance à la satisfaction de nos clients. Pourriez-vous nous dire ce qui aurait mérité une note maximale? Bien à vous, Mevrouw Ann Bal, Directrice générale

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPERGOED
Stayed 1 night in Jun 2021
Response from Mevrouw Ann Bal, General Manager on 24 Jul 2021
Beste Rita, Bedankt voor deze hoge score. Geweldig dat u een geslaagd verblijf heeft gehad! Een volgende keer staan we met plezier weer voor u klaar. Met hartelijke groet, Mevrouw Ann Bal, General Manager

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé, très bonne literie, petit déjeuner excellent, bon accueil, propre.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adresse à garder !
Très calme malgré la proximité du train, tentures bien épaisses garantissant un bon sommeil... facilité d'accès ,nettoyage un peu matinal pour mon goût, mais très contente de ma chambre !
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

6/10 Okay

Jef

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Mevrouw Ann Bal, General Manager on 19 Aug 2021
Beste gast, Hartelijk dank voor uw beoordeling. Wat fijn om te lezen dat we u alles hebben kunnen bieden wat u nodig had. Hartelijke groet, Mevrouw Ann Bal, General Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecte locatie
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

8/10 Good

Manuella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emplacement idéal, hôtel tres confortable et personnel aimable.
Stayed 1 night in Aug 2020

4/10 Poor

GRENIER, Paris

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
La réception. La fille surtout. Tatouée de partout et vraiment peu aimable j attendais mieux vu le prix payé et le Standing de la chaîne. Check in 15 h Elle était fixée la dessus et arrive depuis 10h le matin. Aucun moyen de laisser les bagages à la reception donc 5 h à se promener dans la ville avec les valises. Bref. Y a mieux. !! Donc Plus jamais je reprendrai un mercure de toute ma vie.
Stayed 1 night in Aug 2020
Response from Mevrouw Ann Bal, Directrice générale on 13 Aug 2020
Cher hôte, Nous sommes sincèrement désolés que votre arrivée ne se soit pas déroulé comme vous l'espériez. Malheureusement avec les mesures sanitaires, le nettoyage des chambres demande plus de temps et nous ne pouvons plus mettre notre bagagerie à disposition. Nous sommes navrés de cette situation qui s'impose à vous comme à nous. Nous espérons avoir l’opportunité de vous accueillir de nouveau afin de changer votre perception concernant notre établissement. Bien à vous, Mevrouw Ann Bal, Directrice générale

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
L'hôtel superbe👍 le seul point négatif c'est que les chambre ne dispose pas d'un balcon ☹ et le parking juste à côté est payant☹
Stayed 4 nights in Aug 2020

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le personnel est tres professionnel tant a l’accueil qu’a l’entretien . L ‘ hotel est tres bien situe .
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien et juste à côté de la gare , hôtel a recommander
Stayed 1 night in Jun 2020