Was met by a service minded and smiling receptionist. The hotel was refurbished only one year ago in a delicate and sophisticated manner. It is a small family driven hotel with a good atmosphere. Relatively close to e.g Aqui Terme, Barolo, Asti, Alba etc., though the Bistagno village was more or less dead this time of the year (January). In doubt if the four star criteria is formally fulfilled, but that does not matter as long as one has such nice experiences - recommended.