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Reviews of The Ladbrooke Hotel

3 out of 5
The Ladbrooke Hotel
28 Bordesley St, Birmingham, England

Reviews

7.0

Good

Rating 10 - Excellent. 9 out of 34 reviews" "
Rating 8 - Good. 11 out of 34 reviews" "
Rating 6 - Okay. 6 out of 34 reviews" "
Rating 4 - Poor. 5 out of 34 reviews" "
Rating 2 - Terrible. 3 out of 34 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

4.6/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Clean and comfortable. Value for money.
Stayed 1 night in Oct 2021
Response from Florentina on 11 Dec 2021
Thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival the immediate surrounding area was very dull. There was some abandoned buildings and the back view from the room was park parks and bins. Arriving at the desk we waited quite a while until the receptionist finished her break to be checked in. That evening there was loud music from a hotel party until at least 5am keeping us up. Other than that, the actual hotel itself was nice compared to the surroundings, the city centre was literally a walk to the end of the road and left, staff were happy to help when asked for things, there was free parking and the room quite nice.
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Break in Brum
Just a quick short break away.. last minute was needed for my mental health and wellbeing as always in the frontline as a keyworker for transport.
Stayed 2 nights in Mar 2021
Response from Florentina on 6 Mar 2021
Thank you very much for your excellent review, we do appreciate. Our team work very hard to ensure our guests have a comfortable and pleasant stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Perfect service was perfect very comforting
Stayed 1 night in Oct 2020
Response from Florentina on 4 Oct 2020
Thank you for your review, we are happy you had a good stay and we hope to serve you again in the future. Kind Regards The Labrooke Hotel Team

10/10 Excellent

Manal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and totally recommended
Very helpful and cheerful staff. You can tell they love what they do 😍
Stayed 1 night in Sep 2020
Response from Becky on 17 Sept 2020
Thank you for your feedback. We are very thankful for your comments. Our team at The Ladbrooke Hotel are pleased you had a good stay and hope to welcome you back very soon. Kind Regards Becky - Assistant Reception Manager

10/10 Excellent

Mark

Stayed 1 night in May 2020

10/10 Excellent

Mark

Stayed 1 night in May 2020

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ladbrooke
Lovely hotel friendly staff
Stayed 3 nights in Mar 2020

2/10 Terrible

Charmaine

Stayed 2 nights in Mar 2020

8/10 Good

Paige

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There were false eyelashes in the sink and all kver the carpet. The kettle still had water in from previous occupier. The shower had hair and a fly in it. And the bin was full of previous occupiers rubbish. Will not be going back.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 1 night in Feb 2020

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was in a bit of a run down area but this was in the right location. About a 10 min walk from the bull ring and the hotel its self was amazing. I was very impressed and worth every penny
Stayed 1 night in Feb 2020

8/10 Good

P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic accommodation, nothing fancy but nothing else required. Would have been nice to have had at least a TV in the room but the service was grand and very friendly staff!
Stayed 2 nights in Feb 2020

8/10 Good

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020

6/10 Okay

Gary

Business traveller
Liked: Cleanliness, staff & service, room comfort
Descent stay
Very friendly staff. Accomodating. Room smell from drainage, but I guess that couldn't be helped
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Better than I expected
Room was bigger than expected. Great for the price I paid. Only downside was, the room felt like it was half cleaned; bed was made but no toilet paper, kettle was unclean (previous customers left tea bags inside) and no bin bag was left in the toilet. However once the staff were notified, they attended to all the issues. The hotel has parking and the bullring is a 10 min walk. Overall good for a low expectation stay.
Stayed 1 night in Jan 2020

6/10 Okay

David

Liked: Cleanliness, room comfort
Night stop over
Disappointed that no breakfast when we booked breakfast with the room no refund offered.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Reasonabley price and close to city centre. Friendly ataff
Stayed 3 nights in Jan 2020

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini stay
Room and service good only problem went cold and no heating bit on the chilli side . But not off putting coming back next week. Very close to main parts of the city 10/15 minutes walk .
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Jaspal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

mark

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
You get what you pay for.
Good location for our needs. Staff nice and friendly and offers free parking round back. First room we were given was actually occupied! Room was fine but you couldn't close the bathroom door. Do not have breakfast here!! No fruit, no semi skimmed milk and no butter for toast. No orange juice, just squash. Fried eggs cooked to order, but no scambled eggs available as receptionist didnt know how to make them. You get what you pay for, and it was fine to just to get some sleep, just do not eat there!
Stayed 1 night in Dec 2019

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birmingham delight.
A very good hotel for the price in a great location.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
The breakfast was cold, the dining room was cold, the shower room very small, had to hang onto the sink while swinging myself round onto the toilet. If you are on the larger size forget it. Bed linen clean, bed comfortable, found chewing gum on the carpet. Would i stay there again, my answer would be no.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean, tatty worn furnishings, breakfast horrendous.
Stayed 2 nights in Dec 2019

4/10 Poor

Sarah-jayne

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Nice room shame about everything else
The room was lovely and clean, the smell as you walked in from the car park was like rotten eggs, there were bins in the carpark were over flowing and there was a leaking sprinkler on the first floor opposite our room, reception was freezing cold even the receptionist was wearing a coat
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Poor reception uninterested in guests, poor bar no wine or brandy. Broken shower but very comfortable beds linen and towels spotless. There was a cooked breakfast but it was cold and unappetising. On leaving we were not asked if we enjoyed our stay or safe journey home. Need people for front of house with better people skills. Would not recommend it sorry!!!
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Bit of a dive
The room was OK. Pretty clean and a new bathroom. Room door didn't shut very well and hadn't been fitted correctly in the frame. Breakfast was a joke. No clean cups, or teaspoons until I asked for them. Again no milk for a brew until I asked. The location of this Hotel is good for the City Centre but now sure I'd want to walk around there on my own at night.
Stayed 1 night in Nov 2019

4/10 Poor

Zika

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only bottle beer drafts not working, ran out of lemonade
Stayed 2 nights in Oct 2019

2/10 Terrible

Fraser

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid the place
Hotel was in process of being decorated and smelt of paint. In the room the floor was stained, the tv didn’t work, the hot water tap did not work on the sink, the sink didn’t drain and the bed was very uncomfortable.
Stayed 1 night in Oct 2019

6/10 Okay

Gintaras

Business traveller
Stayed 1 night in Feb 2020