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Reviews of Staying Cool at Rotunda

4 out of 5
Staying Cool at Rotunda
Rotunda, 150 New Street, Birmingham, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 382 out of 562 reviews" "
Rating 8 - Good. 122 out of 562 reviews" "
Rating 6 - Okay. 30 out of 562 reviews" "
Rating 4 - Poor. 10 out of 562 reviews" "
Rating 2 - Terrible. 18 out of 562 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

KISSHANA

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was numerous wear and tear within the apartment. The apartment smelt musky on arrival. Bathrobes were dirty, hairs on the bed and internet connection was poor. Staff were friendly.
Stayed 1 night in May 2024

6/10 Okay

Karen

Stayed 1 night in Apr 2024

6/10 Okay

Agbeko

Stayed 1 night in Mar 2024
Response from Precious (Guest Relations Manager) on 27 Mar 2024
Hello AgbekoThank you for taking the time to rate us!If it's not too much trouble, could you please take a few moments to let us know how we could have improved your stay and earned a perfect 5/5 rating? Thank you again for choosing to stay with us.

8/10 Good

Thomas, Pittsburgh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nicely located centrally around Birmingham New Street Station, easily walkable from there. Lots of nice shops around
Stayed 1 night in Mar 2024
Response from Precious (Guest Relations Manager) on 23 Mar 2024
Hello Thomas Thank you for reviewing us. I'm glad our location came in handy!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property - fully equipped, spotlessly clean, wonderful front desk team.
Stayed 1 night in Mar 2024
Response from Precious (Guest Relations Manager) on 23 Mar 2024
Hello Susan On behalf of all of our wonderful team - thank you for being a great guest! I'm really pleased that you had a great stay - and we'd love to host you again soon.

10/10 Excellent

Ali

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Ive been changing hotels every year i go to birmingham , now ive found one.
Response from Precious (Guest Relations Manager) on 27 Mar 2024
Hey Ali,Thank you for reviewing us - we're flattered! I'm really pleased to hear that you enjoyed your time here with us. We are looking forward to welcoming you back as a returning guest. Fingers crossed you choose us for 2025 (and 2026 too)!Wishing you a lovely April ahead.

10/10 Excellent

Michelle

Stayed 2 nights in Feb 2024
Response from Precious (Guest Relations Manager) on 27 Mar 2024
Hello Michelle Thank you for taking the time to review us! We're so glad to hear that you had a good time here at Staying Cool. We're looking forward to welcoming you back soon!

8/10 Good

christopher

Stayed 1 night in Feb 2024
Response from Precious (Guest Relations Team) on 23 Mar 2024
Thank you for your feedback, Christopher! We'd love to know what we could do next time to make it a 5/5.Hopefully, we'll be seeing you again soon.

10/10 Excellent

James

Stayed 3 nights in Jan 2024
Response from Precious (Guest Relations Manager) on 27 Mar 2024
Hi James Thank you for your review - I'm really glad you liked it here with us! Hoping to welcome you back soon.

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from Precious (Guest Relations Manager) on 27 Mar 2024
Hi Kevin I'm really glad you had a great stay - don't be a stranger!

10/10 Excellent

Rob

Stayed 1 night in Jan 2024
Response from Precious (Guest Relations Team) on 27 Mar 2024
Thanks for reviewing us, Rob! I'm so happy you loved it here and we appreciate your taking the time out to let us know.

10/10 Excellent

James

Stayed 1 night in Jan 2024

10/10 Excellent

ROBBIE

Liked: Cleanliness, room comfort
We spent one night at this property. It is in a great location and close to the train station. It was a very comfortable room and the little extras, like coffee beans, oatmeal and oranges were very appreciated.
Stayed 1 night in Jan 2024

8/10 Good

Shamim

Stayed 1 night in Jan 2024

10/10 Excellent

Liana

Stayed 1 night in Jan 2024

10/10 Excellent

Home

Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy walking distance of New St station and very close to the Bull Ring shopping area and the city centre.
Stayed 1 night in Dec 2023

2/10 Terrible

Aarion

Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Laurence

Liked: Cleanliness, room comfort
Nice room, great location
Could have used instructions on how to find the front door in the confirmation email. And I had one day when I seem to have needed to shower when the in-room water heater was shut down. I did find instructions for how to restart it, but it takes close to an hour to get hot water again. Housekeeping let me shower in a nearby unoccupied room so I could make my appointment. These were minor issues though. The location right in the middle of town was very convenient, and the room was nice.
Stayed 5 nights in Dec 2023

8/10 Good

Christopher

Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 1 night in Nov 2023

10/10 Excellent

Kim

Stayed 1 night in Nov 2023

10/10 Excellent

James

Stayed 1 night in Nov 2023

10/10 Excellent

Bronwyn

Stayed 1 night in Nov 2023

8/10 Good

Nicola, Nottingham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always a great stay. Fabulous location. Helpful staff. Amazing views from 16th floor. Only negative is the apartments are getting a bit tired now, especially the bathroom.
Stayed 1 night in Nov 2023

8/10 Good

Janek

Stayed 4 nights in Oct 2023

10/10 Excellent

Heath

Liked: Cleanliness, room comfort
Amazing views all over Birmingham
An amazing stay once again. I've stayed here on two previous occasions. I forgot how good the view is! The property is always clean and well maintained. I had to request by text message the WiFi codes, but they were sent with 30 minutes of my request. It's a great location when travelling by train into Birmingham
Stayed 1 night in Oct 2023

2/10 Terrible

Ismail

Disliked: Cleanliness
Not worth jt
Poor communication and sorry excuses. Booked a balcony and open window apartment where upon arrival there wasnt a balcony and no windows opened as the was a “service issue” when all that was required was an allon key to twist the lock
Stayed 1 night in Oct 2023

10/10 Excellent

Steven

Stayed 2 nights in Sep 2023

8/10 Good

K

Business traveller
Liked: Cleanliness, room comfort
Amazing accommodation
Absolutely amazing hidden gem. Ideally located for the train station, shopping and close to restaurants and bars. Couldnt of asked for anything better. The studio apartments are fabulous for short stay, everything you could possibly want or need, amazing views over Birmingham and the beds are literally so comfortable. Fantastic stay, wouldn't go anywhere else now 🙂
Stayed 1 night in Sep 2023

10/10 Excellent

Johnny

Stayed 2 nights in Sep 2023

4/10 Poor

Cheuk Hei

Travelled with family
Poor communication and no follow up action.
I find there is no hot water during my shower at night. I call the receptionist but no one answer my call as they are out of working hour which is totally fine and understandable. Then, I sent a message via whatsapp as per the guideline in this hotel but I never received any feedback or reply even after my departure which is a little bit frustrating and disappointing. Actually I tied to call the hotline next day morning at least 4 times and also tried again in the afternoon but still no one answered my call.
Stayed 2 nights in Sep 2023

10/10 Excellent

Graeme

Liked: Cleanliness, amenities, property conditions & facilities
Such a fun and special place to stay. A lovely well designed room. Excellent kitchen and super comfy bed. We definitely book again!
Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Stayed 1 night in Aug 2023

2/10 Terrible

faris

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2023

10/10 Excellent

Rhiannon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Kelly

Stayed 1 night in Aug 2023

8/10 Good

Brian

Stayed 1 night in Jul 2023

10/10 Excellent

Craig

Stayed 1 night in Jul 2023

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort
Trendy
Another stay at this amazing hotel, great position bang in the middle of the Bullring easy parking with discount. Been a few times and always hav ea great stay with friendly staff. Well recommended!!!!
Stayed 1 night in Jul 2023

2/10 Terrible

Yousuf

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
The worst stay ever
1-For 2 hours i was trying to reach the main door of the hotel which i found out that you can not reach it with a car only walking. Hotel.com did not mention that!!!!!! 2- No air condition so you need to open the windows and when you do that the birds noise all night will not let you sleep. It is a bad place if you want to relax or get a good night sleep.
Stayed 2 nights in Jul 2023

6/10 Okay

Stuart

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Good but know what you are getting
There was nothing cool about staying at Rotunda. The room was stuffy and stifling, air con or some sort of air flow needed. Also so noisy with being in the centre with road cleaning and market etc
Stayed 1 night in Jun 2023

10/10 Excellent

andrew

Stayed 2 nights in Jun 2023

8/10 Good

Pir Julian, Chorleywood

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was very nice. Dramatic views. It was very hot as the weather was warm. This was due to the large windows. The staff were very helpful and could not be criticized. The most difficult issue was parking and then having to carry luggage some considerable distance. However the parking fee was paid with a voucher. I would stay there again.
Stayed 3 nights in Jun 2023

10/10 Excellent

Karen

Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Liked: Cleanliness, room comfort
Amazing
What an amazing place to stay in. Everything from checking in to checking out was top notch. The team were extremely helpful and the views form the apartment were breathtaking. Only negative was having to leave and come back home.
Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

10/10 Excellent

Honest

Liked: Cleanliness, amenities, property conditions & facilities
Love that you can have you own apartment for the same price as a hotel room. The mini was perfect for my partner and I, views at night time were amazing. Selection of snacks and fresh products to purchase whilst in the apartment, you literally have everything you'd have at home. Staff were friendly and polite, room was very clean and tidy,. Thankyou for having us!
Stayed 1 night in Jun 2023

6/10 Okay

Wagma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cold water. No hot water. Asked for an extra sheet, didn't provide
Stayed 1 night in May 2023

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, room comfort
Amazing
Excellent stay! Extremely comfortable . Everything you could need and more . The toiletries smelt delicious and the views were amazing. Will definitely be a go to stay in the future
Views in the evening
Breakfast provided in the room
Stayed 1 night in May 2023