Luxury Apartment, 2 Bedrooms | Living room | 42-inch flat-screen TV with digital channels, TV
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Reviews of No.8 Waterloo Apartments

4 out of 5
No.8 Waterloo Apartments
8 Waterloo Street, Birmingham, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 70 reviews" "
Rating 8 - Good. 16 out of 70 reviews" "
Rating 6 - Okay. 3 out of 70 reviews" "
Rating 4 - Poor. 4 out of 70 reviews" "
Rating 2 - Terrible. 2 out of 70 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Sanjiv

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from . on 13 Apr 2024
Thank you for your review - we are delighted you enjoyed your stay & hope you will return again soon!Kind RegardsN8WS

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from . on 20 Dec 2023
Thank you for your review - we are delighted you enjoyed your stay & hope you will visit again soon!Kind RegardsN8WS

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
No.8 Waterloo Apartments
Room 28. Terrible bathroom/ shower, no water pressure, water was cold.
Stayed 2 nights in Dec 2023
Response from . on 18 Dec 2023
Thank you for your reviewUnfortunately as you have posted this anonymously we are unable to identify the date of your stay. We have however checked the shower in Apartment 28 and have found it to be operating satisfactorily.Kind RegardsN8WS

10/10 Excellent

Steven

Liked: Cleanliness, room comfort
Weekend in Birmingham
Very central, very clean and well appointed.
Stayed 2 nights in Dec 2023
Response from N8WS on 5 Dec 2023
Thank you for your kind review - we are delighted you enjoyed your stay & hope you will return soon!Kind RegardsN8WS

10/10 Excellent

Eric

Stayed 1 night in Nov 2023
Response from N8WS on 17 Nov 2023
Thank you for your kind review - we are delighted you enjoyed your stay & look forward to seeing you again soon!Kind Regards

10/10 Excellent

Rachael

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from N8WS on 15 Nov 2023
Thank you for your positive feedback! We hope you enjoyed your stay & that you will visit us again soon!Kind Regards

10/10 Excellent

hafsa

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from . on 31 Oct 2023
Thank you for your kind review - we are delighted you enjoyed your stay & hope you will return again soon!Kind RegardsN8WS

8/10 Good

Jnade

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from . on 12 Oct 2023
Thank you for your feedback - we are pleased you enjoyed your stayN8WS

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, room comfort
Different - in a brilliant way
A hidden gem, spacious, great service, stylish and comfortable. Brilliant location and nicely luxurious.
Stayed 1 night in Sep 2023
Response from . on 30 Sept 2023
Thank you for your kind review - we are delighted you enjoyed your stay with us & hope to see you again soon!Kind RegardsN8WS

10/10 Excellent

Kremena

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023
Response from . on 17 Jun 2023
Thank you for your kind review - we are so pleased you enjoyed you stay & hope you will visit again soonKind RegardsN8WS

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This is a very nice property and I think I would stay here again. Reasonably priced compared to local hotels and very comfortable. My room had a problem with the aircon (stuck at 26.5C) and the shower mixer tap had no cold water at all, so no shower without 3rd degree burns. I had to email to remind about arrangements for arrival, but once there all was very smooth and efficient. The accommodation was comfy and clean and well equipped. Not quite as soundproofed as might have been expected from the description, but its hard to keep out all the construction noise of central Birmingham. Would definitely use again
Stayed 1 night in May 2023
Response from . on 12 Jun 2023
Thank you for your review following your stay with us, and apologies for the delay in responding.We are sorry to hear you had an issue with your shower - please rest assured this has been checked now. We do not have air conditioning in the building unfortunately.We hope to see you again at No8!Kind RegardsN8WS

10/10 Excellent

Janet

Liked: Cleanliness, room comfort
Great trip
Great place for a short trip away. Everything you need
Stayed 1 night in May 2023
Response from . on 16 May 2023
Thank you for your kind review - we are delighted you enjoyed your stay and hope you will visit us again soonKind RegardsN8WS

6/10 Okay

Balver

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The property is very nice. The shower leaked and the door was not on its rail. The apartment whilst very nice, is let down by the poor cleaning service. The apartment is dusty in the bedrooms and I could not sleep in the bed as the undersheet smelt very badly of body odor. Someone was coming in when we were out at work which we did not expect but would have been nice for them the let us know and to have had the apartment cleaned. Communal areas all very nice and kept clean. I would recommend this to anyone but does require a good clean.
Stayed 3 nights in May 2023
Response from . on 15 May 2023
Thank you for leaving your review following your stay with us. We are sorry that we may have fallen short of the high standards of cleanliness on which we pride ourselves on this occasion. Our housekeeping service is provided on a daily basis, and "Do not Disturb" signs are provided for guests who do not wish to avail of this. We also have live-in staff who are available 24/7 to assist with any issues guests may have during their stay.We hope that you will not be deterred from visiting us on future occasions, and thank you for your valued feedbackKind RegardsN8WS

8/10 Good

SINEAD

Travelled with group
Liked: Cleanliness, room comfort
Great Stay
Apartments are fabulous - asked for a nice quite room and it was perfect. Had slight issue with tehe heating and shower warmth but was more or less sorted on day two. Apartments have everything that is needed in them and they are to a high quality standard
Stayed 2 nights in Dec 2022
Response from N8WS on 17 Dec 2022
Thank you for your kind review following your stay with us - we were delighted you enjoyed your stay & hope you will visit us againKind RegardsN8WS

10/10 Excellent

Mike

Stayed 1 night in Nov 2022

10/10 Excellent

Katie

Stayed 1 night in Oct 2022
Response from N8WS on 21 Oct 2022
Thank you for your review - delighted you enjoyed your stay & hope you will visit again soon! Kind Regards N8WS

10/10 Excellent

Derrick

Stayed 1 night in Jun 2022

10/10 Excellent

Natalie

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2022
Response from . on 9 Apr 2022
Thank you for your review - delighted you enjoyed your stay & hope you will visit again soon! Kind Regards N8WS

10/10 Excellent

Sam

Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2022
Response from . on 9 Apr 2022
Thank you for your review - so pleased you enjoyed your stay with us Kind Regards N8WS

10/10 Excellent

pa

Liked: Amenities, property conditions & facilities
Quiet and Clean
Stayed 1 night in Dec 2021
Response from Head of Business on 22 Dec 2021
thank you very much

8/10 Good

Tyrone

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was brilliant in a great spot to all you need for your stay in Birmingham city centre , we used b4 parking a 5 min walk away and used 8 Waterloo discount which was spot on with price and knowing your car is in a Secure car park while you enjoy your stay hassle free . Me and my wife would definitely stay at 8 Waterloo again thx for great weekend in Birmingham 👍
Stayed 2 nights in Dec 2021
Response from Head of Business on 6 Dec 2021
Thank you for your great feedback Much appreciated See you again soon hopefully

10/10 Excellent

Louise

Liked: Cleanliness, room comfort
Apartment was lovely, although a little smaller than expected. Also no storage for clothes
Stayed 3 nights in Nov 2021
Response from Head of Business on 10 Nov 2021
Thank you so much for your review Certain apartments have less storage as they are for one night stays really, I hope it did not spoil your stay too much Hope to see you soon Louise

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Head of Business on 10 Nov 2021
Thank you so much

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the décor, the size of the apartment, how clean it was and the location. We could not have asked for anything better.
Stayed 2 nights in Sep 2021
Response from Head of Business on 1 Oct 2021
thank you so much for great review !!

4/10 Poor

Greg

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021
Response from Head of Business on 4 Oct 2021
Sorry you have left a low review score Not sure why as you do not clarify

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Lovely apartment in a beautiful building and gorgeous lobby, right in middle of the action in town, close to restaurants and bars and 5 min walk to new street station.
Stayed 1 night in Sep 2021
Response from Head of Busness on 22 Sept 2021
We all really appreciate your review , hope to see you again soon N8WS

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness
Great Apartment, just really needs Air-Conditioning
Stayed 1 night in Jul 2021
Response from Head of Busness on 4 Aug 2021
Hi Thank you for a great review, you will be pleased to know we are finally , potentially being able to fit certain units, the building is listed, so we are working with different guide lines as we want proper fitted units. We have some mobile units available. The weather has been very very hot, so we have been trying to keep our building cool.

2/10 Terrible

Kim

Disliked: Room comfort
Stayed 1 night in May 2021
Response from Head of Business on 25 May 2021
Dear Kim, Thank you for your review, but you have never stayed with us . You did book, you were asked to verify certain details, so we could process your booking further. Nobody, could get hold of you, you arrived after our check-in time, so we were unable to check you in either. No payment was taken by us as we could not make contact. It is damaging to have reviews from non guests. Sometimes there is a bigger picture

8/10 Good

C

Business traveller
Liked: Cleanliness, room comfort
Great Staffs, Good Location, Nice apartment
Overall is good. Staffs are nice and helpful. The location is great and very convenience. However there is no hot water for shower in midnight... Lucky it is summer time but I cannot wash my hair as the water is too cold. I just can have a quick shower.
Stayed 1 night in Aug 2020
Response from Head of Busness on 26 Aug 2020
Hi, Thank you for your review, we checked your water and it was hot for us, however the gauge was turned the wrong way so, if you press the button and turn towards the desired temperature it gets hot We are very sorry you had and issue and hope to see you again. We have an on call number if you have any issues so we can resolve things whilst with us

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
First time
Amazing location, small but cozy, only one porridge available for a two person stay, shower was nice, clean apartment and the kitchen area was ideal.
Stayed 1 night in Dec 2019

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing New Year Stay
We stayed for one night on New Years Eve. The apartment is really well located for some great restaurants & bars. The apartment is very well presented and has everything you need for a few nights away. The building is stunning inside and out. We were greeted and shown to our apartment by a friendly member of staff, she explained the heating system to us and then left us to relax. Within an hour of checking out we had been refunded the security deposit so all very efficient. We would definitely stay again!
Stayed 1 night in Dec 2019
Response from Head of Business on 12 Feb 2020
Thank you Hope you stay with us again

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Head of Business on 31 Dec 2019
Thank you very much :)

10/10 Excellent

Charlotte

Stayed 2 nights in Nov 2019

10/10 Excellent

Cristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as always!
Lovely apartment, super clean and very central. Great service.
Stayed 2 nights in Nov 2019
Response from Head of Business on 31 Dec 2019
Thank you for such a great review

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Head of Business on 6 Nov 2019
MANY THANKS

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
8 Waterloo Street
Great central location but no parking provided outside of the venue. Decor, cleanliness and quality of accommodation outstanding- limited check in time was almost a problem as it is difficult to predict traffic problems ! If you like the apartment approach- these are suberb but I missed the other services you get with a hotel
Stayed 1 night in Oct 2019
Response from Head of Business on 28 Oct 2019
Hi Thank you for your review Maria

10/10 Excellent

DOUGLAS

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great venue Service a bit lacking compared to what a hotel would offer
Stayed 1 night in Oct 2019
Response from Head of Business N8WS on 10 Oct 2019
Thank you so much for a great review

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Head of Business N8WS on 10 Oct 2019
Thank you for the great feedback Hope to see you soon

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I hadng realised that i was near so many bars etc but we slept fine
Stayed 1 night in Sep 2019
Response from Head of Business on 10 Oct 2019
Dear Joy Thank you

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb support from staff - excellent apartment and very conveniently placed.
Stayed 2 nights in Sep 2019
Response from Head of Business N8WS on 10 Oct 2019
No problem Thank you for your kind words

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from GM on 17 Jul 2019
Thank you Kevin

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from GM on 17 Jul 2019
Thank you Ann for your lovely review, it means a lot to our team

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, helpful staff. Apartment was very comfortable and stylish. The location is ideal for access to city centre, with lots of restaurants nearby. Would definitely stay here again, rather than a faceless hotel.
Stayed 4 nights in May 2019
Response from Head of Business on 17 Jul 2019
Thank you for your kind review

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the big £350 deposit they had to hold over the weekend other than that I loved the apartment. Could do with a chest of drawers in the apartment somewhere maybe bedside tables with drawers.
Stayed 2 nights in May 2019
Response from GM on 17 Jul 2019
Hi Thank you for your review, we understand our pre authorisation of £350 is higher, but is due to the contents of the building It is a pending transaction which we cancel on departure - We will look at your feedback re chest of draws, but as you are anonymous we not sure which apartment your were in

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best apartments
Perfect location, great apartment, would definetely stay again in the future
Stayed 3 nights in Jan 2019

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
I love staying at 8 Waterloo Street - apartments are clean and beautifully decorated, and the reservations team is really helpful.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time I stayed here. The apartments are in an excellent location, are in great condition with all you'll need in an apartment. I would definitely stay again.
Stayed 1 night in Dec 2018

10/10 Excellent

Ian

The apartment is of a very high standard, one of the best we've stayed in in Birmingham. We would strongly recommend this accommodation.
Stayed 1 night in Nov 2018
Response from Head of Business on 28 Nov 2018
Hi Thank you very much for such a great review Best N8WS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from GM on 18 Oct 2018
Thank you

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing apartments - a real find
The apartment was so good I didn't want to come home! The facilities were excellent, everything was as advertised, great location and proximity to central attractions - a real find at an excellent price. If you ever need to stay in central Birmingham, this is the place to do it!
Stayed 1 night in Sep 2018
Response from Head Of Business on 27 Sept 2018
Thank you so much Clare for such a great review Hope you will stay again with us soon