Hello,Warm greetings from Kunda :house_with_garden:! To our valued guest,We extend our sincere thanks for choosing Kunda as your accommodation. We deeply regret to hear about the challenges you faced during your recent stay.We were genuinely disappointed to learn about the issues you encountered, especially regarding the cleanliness of the sheets. Please accept our sincerest apologies for any inconvenience this may have caused. This falls far below our usual standards, and we are taking immediate steps to address this matter with our housekeeping team to ensure it doesn't happen again.It's disheartening to hear that despite your communication with customer services, fresh linens were not provided promptly. This is certainly not the experience we intend for our guests, and we are investigating this lapse in our service.Your feedback regarding the room condition is invaluable, and we want to assure you that we are taking corrective measures to refresh and renew our spaces for the comfort of our future guests.Regarding your concerns about the check-in process, we appreciate your feedback. Your insights prompt us to reevaluate and streamline our procedures to ensure a smoother and more transparent experience for our guests.Your experience does not reflect the high standards we set for ourselves at Kunda, and for that, we sincerely apologize.We understand the importance of transparency, simplicity, and, most importantly, cleanliness. Your feedback is a catalyst for improvement, and we are committed to making the necessary changes to enhance the overall experience for our guests.Despite the challenges faced during this stay, we genuinely hope you would consider giving us another chance. We would be honoured to host you again and showcase the true Kunda hospitality.Please do not hesitate to share any further feedback or suggestions. Your voice guides us in our journey of continuous improvement.Wishing you better experiences in your future travels.Warm regards,Kunda House :house_with_garden:

Hello Martin Cornish,Greetings from Kunda House !We want to extend our heartfelt thanks to you for choosing Kunda House as your haven during your recent 4-night stay. We appreciate your trust and the time you've taken to share your experience.It was indeed a delight to host you, and we are elated to learn that you found our newly refurbished accommodation to your liking. Your positive comments about the spacious rooms and shared kitchen/laundry facilities are greatly appreciated.We are grateful for your constructive feedback regarding the kitchen supplies and the lights. Your insights help us enhance the experience for all our guests. We are aware of the door code incident, and we apologize for any inconvenience it caused. Leah, who assisted you, is truly dedicated, and we're proud to have her on our team. Rest assured that we are addressing the staffing situation to avoid such delays in the future.We understand your concern about the security deposit, and please rest assured we will ensure the swift processing of your refund.Considering your overall experience, we suggest a 4-star rating for your stay with us.We look forward to the possibility of hosting you again at Kunda House in the future. If you have any additional suggestions or comments, please don't hesitate to share. Have a wonderful day!Warm regards,Kunda House

Hello Henry,Warm greetings from Kunda House !We wanted to take a moment to express our heartfelt gratitude to you for choosing Kunda House for your recent stay. Your comfort and convenience are our top priorities, and we're delighted to hear that your visit was indeed a pleasant one.While your feedback is concise, your satisfaction is our greatest reward. We're thrilled to learn that you found your stay good, comfortable, and convenient. These are the qualities we always strive to provide to our cherished guests.Considering your positive experience, we would suggest a 4-star rating for your stay. It sounds like it met your expectations well.We eagerly look forward to the opportunity to host you again in the future. If there are any specific suggestions or comments you'd like to share, please don't hesitate to reach out. We're here to make your future stays even better.Thank you for being a part of the Kunda House family, and we wish you a fantastic day!Warm regards,Kunda House