Blackout curtains, free WiFi, bed sheets

Reviews of Red Roof Inn & Suites Biloxi

2 out of 5
Red Roof Inn & Suites Biloxi
14201 Cook Rd, Biloxi, MS

Reviews

6.8
Rating 10 - Excellent. 253 out of 1001 reviews" "
Rating 8 - Good. 269 out of 1001 reviews" "
Rating 6 - Okay. 191 out of 1001 reviews" "
Rating 4 - Poor. 135 out of 1001 reviews" "
Rating 2 - Terrible. 153 out of 1001 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

angela, Jackson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms wasn’t clean
Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on 29 Apr 2024
Thanks for sharing your feedback with us, Angela. The team at our Red Roof Inn & Suites Biloxi was saddened to see that we failed to provide you with a satisfactory stay. You stated that the rooms were not clean, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

JULIETTE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The halls and room had a foul smell. The room was not cleaned. It looked clean but there was blood on both bed sheets and top cover. I asked for clean linnen. The tolit had urine and stool on the seat and urinte and dirt on the lid. The head of the bed had some type of sticky stuff on it and whenI wiped down the sink and counter it was dirty. The juice machine was broke and they only had a few small dried out donuts. No one was there to check you out so you can get a reciept. DO NOT RECOMEND
Stayed 2 nights in Apr 2024
Response from Manager on 25 Apr 2024
Hello JULIETTE, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable to us and will be shared with the relevant departments for improvement. Your concerns will be addressed to ensure a more pleasant experience for future guests.

6/10 Okay

Sarah

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gabrielle RediResponse Specialist on 20 Apr 2024
Thank you for taking a moment to leave a review, Sarah. The staff and I at the Red Roof Inn & Suites Biloxi appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

8/10 Good

Lakesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place to stay. Worth the price to stay. My only complaint was you can hear doors slamming at night.
Stayed 2 nights in Apr 2024
Response from Sashauna RediResponse Specialist on 15 Apr 2024
Dear Lakesha,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN & SUITES BILOXI. I'm so glad you had a nice and clean stay, prompting your 4/5 score. However, it's truly disheartening to see you highlight that the noise disturbance you encountered hindered your stay. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 Okay

Marcus K

Travelled with family and small children
Liked: Property conditions & facilities
Let out bed was a no so my kids had to double up thank goodness I booked a room with 2 beds
Stayed 2 nights in Mar 2024
Response from Olivia RediResponse Specialist on 23 Mar 2024
Hello Marcus, Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score following your stay at the Red Roof Inn & Suites Biloxi. The situation you described regarding the Let-out bed not being available is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so on your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Ellen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was clean it’s noisy
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Ellen, We're glad to hear you found the hotel clean. We regret any noise disturbances you experienced during your stay. Your feedback is valuable for us to ensure a pleasant experience for all guests. Feel free to reach out to our management team to discuss your concerns further.

2/10 Terrible

Gabriel

Disliked: Cleanliness, property conditions & facilities
The property was dirty. The public bathroom did not have lock on the door. The floor that I was going to stay on smelled like marijuana and cigarettes smoke. The beer caps and paper on the hall way floor on the 3rd floor also. I chose not to stay at this property as a result.
Stayed 2 nights in Mar 2024
Response from Kamaria RediResponse Specialist on 18 Mar 2024
Dear Gabriel,We are sorry to hear your recent experience at the RED ROOF INN & SUITES BILOXI did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Feb 2024
Response from Olivia RediResponse Specialist on 16 Mar 2024
Thank you, Erica, for telling us about your stay at the Red Roof Inn & Suites Biloxi. I am glad you had a great encounter with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and welcoming
Stayed 3 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Kimberly,We are delighted to hear that you found our hotel comfortable and welcoming. We strive to create a pleasant experience for all our guests. Thank you for sharing your positive feedback with us.

10/10 Excellent

Shaquita

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Response from LaTunde RediResponse Specialist on 13 Mar 2024
Dear Shaquita,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES BILOXI. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are pleased to read that your visit with us was good. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 Terrible

patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
It had roaches and it was dirty and it smelled and the people were rude and it was very noisy.
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Hello patrick, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was clean
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 6 Mar 2024
Dear Patricia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES BILOXI. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof it is a pleasure to read that your room was clean. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ravon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2024
Response from LaTunde RediResponse Specialist on 4 Mar 2024
Hello Ravon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES BILOXI and I appreciate your 5/5 score following your stay. In the future, please consider adding a more detailed comment to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

casilda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
For the price my husband and i paid for the room it exceeded my expectations.
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on 4 Mar 2024
Dear Casilda,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES BILOXI. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that with our affordable rates, the room received exceeded your expectations. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

Toshimasa, QUINCY

Disliked: Cleanliness
that is not breakfast
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Toshimasa,We appreciate your feedback on your breakfast experience and regret to learn that it did not meet your expectations. We value all guest comments and will share your feedback with our team for further review. Your input helps us improve our services for future guests.

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was friendly, have stayed here twice now and i will stay here again.
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Kathy,We are delighted to hear that you found our rooms clean and our staff friendly. It's wonderful to know that you have chosen to stay with us multiple times. We look forward to welcoming you back on your next visit.

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 9 Feb 2024
Hello Joseph,We appreciate you choosing our hotel for your stay. We apologize for any inconvenience you may have experienced during your time with us. We would greatly appreciate it if you could reach out to our hotel directly to discuss any specific concerns you may have had. We value your feedback and hope to have the opportunity to improve your experience in the future.

4/10 Poor

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Room smelled like mildew but in the halls all I could smell was marijuana. There was never anyone at the front desk. In fact, you have to call a number to get someone to help you.
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Sabrina,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and pleasant environment for all our guests. Your concerns have been noted and will be addressed internally to ensure improvements are made. Should you have any further inquiries or feedback, please do not hesitate to reach out to us directly.

6/10 Okay

Tonja

Stayed 2 nights in Jan 2024
Response from Manager on 22 Mar 2024
Hello Tonja, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with any feedback you may have so we can address it accordingly. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Albert

Liked: Cleanliness, staff & service
Disliked: Amenities
Liked ease of checking. Liked tv channels. Did not like not having any Kleenex, no soap or other amenities.
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on 8 Jan 2024
Dear Albert,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES BILOXI. It’s great to hear that you found our check-in process to be very easy. On the other hand, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as insufficient toiletries.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio trailRed Roof Management RediResponse Specialist

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello James, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 Poor

Ticko

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was warm
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Ticko, Thank you for sharing your feedback regarding the shower experience during your recent stay. We appreciate your input and apologize for any inconvenience caused. We will pass this information to our maintenance team for their review. We value your patronage and hope to welcome you back in the future for an improved experience.

4/10 Poor

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The beds were loud -- the pedestal the bed sat on craaked and made noise with every little move. The ice from the ice machine was dirty, and the topper was that the sheets were stained. It left me with a very gross feeling.
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Angela, We appreciate you sharing your feedback with us regarding your recent stay. We're sorry to learn about your experience with the beds, ice machine, and stained sheets. Our team strives to maintain high standards of cleanliness and comfort, and we apologize for any inconvenience caused. Your comments have been noted and will be shared with the appropriate departments for further review and improvement. Thank you for bringing these matters to our attention.

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
So many things. Not enough space
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on 29 Dec 2023
Hello Nancy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES BILOXI and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

lynda

Liked: Staff & service, property conditions & facilities, room comfort
comfortable here
Stayed 1 night in Dec 2023
Response from Manager on 29 Dec 2023
Hello lynda,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Lisa,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are delighted to hear that you had a pleasant experience. If you have any further feedback or suggestions to share, please don't hesitate to reach out to us directly. We hope to welcome you back again soon for another enjoyable stay.

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mardi Gras ball weekend
We had a great stay. We were in town for a Mardi Gras ball. So it was the perfect little spot to say.
Stayed 2 nights in Dec 2023
Response from Xao RediResponse Specialist on 5 Dec 2023
Hi Jennifer,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn & Suites Biloxi with us. It was so rewarding to see that you had a great stay and that our location was perfect for your needs, which earned your 10/10 score. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

2/10 Terrible

Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Xao RediResponse Specialist on 5 Dec 2023
Hello Cristina,Thank you for sharing with us. Your review of the Red Roof Inn & Suites Biloxi was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements. Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,Red Roof Management

10/10 Excellent

jeremy

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Room
Stayed 1 night in Oct 2023
Response from Manager on 12 Nov 2023
Hello jeremy,Thank you for sharing your feedback about your recent stay with us. We appreciate hearing about your experience and apologize for any inconvenience you may have encountered during your stay. We strive to provide exceptional service to all of our guests and regret that we fell short of your expectations. We value your feedback and will use it to improve our service for future guests.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Amenities, property conditions & facilities
Love the bed
Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello Jeremy,Thank you for sharing your feedback on our comfortable beds! We strive to provide a restful experience for all our guests and we are glad to hear that you enjoyed your sleep. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Kevin

Stayed 2 nights in Oct 2023
Response from Manager on 15 Nov 2023
Hello Kevin,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

4/10 Poor

Leda

Disliked: Cleanliness, property conditions & facilities
Not a good stay
The shower did not work. The shower head was barely hanging on. The water sprayed out of the joint. One of the lights by the bed did not work. There was dog hair all over the comforter. The ice machine did not work.
Stayed 1 night in Oct 2023
Response from Manager on 20 Oct 2023
Hello Leda, We sincerely apologize for the inconvenience caused. Please contact our front desk and we will immediately address the issues with the shower, lights, and comforter. We will also ensure that the ice machine is repaired promptly.

8/10 Good

Donald

Liked: Staff & service, amenities
Nice area and easy to get to.
Stayed 3 nights in Oct 2023
Response from Recordo Rediresponse Specialist on 12 Oct 2023
Hello Donald,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES BILOXI. It's wonderful to hear that you were pleased with how easy to access our location was. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties. I'm so glad we earned your 4/5 score. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Okay

Tamika

Linens could have been cleaner and breakfast should be better selection
Stayed 3 nights in Oct 2023
Response from Manager on 10 Oct 2023
Hello Tamika ,Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

2/10 Terrible

Tonya, Byram

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t recommend. Has a bad smell, dirty, a lot of people that’s on hard drugs are staying there. Have you feeling very uncomfortable and unsafe.
Response from Manager on 4 Oct 2023
Hello Tonya ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

steve

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello steve, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Koren, Thibodaux

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently right iff the interstate. The rooms were very pretty and quite large for the price we paid.
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Koren,Thank you for taking the time to share. We appreciate your feedback regarding our price. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

Tara

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Anniversary Getaway
The stay would’ve been better had we not smelt weed d all the time. The bed was worn. When we walked into the room it didn’t smell clean it had a damp moldy smell.
Stayed 2 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello Tara ,We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was nice, the room was clean and fresh.
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on 24 Sept 2023
Hello Tania,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Biloxi. It is so rewarding to read that you had a great encounter with us, especially regarding our clean, fresh rooms. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Willie

Travelled with group
Liked: Room comfort
When I walked in the lobby i smelled weed
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello Willie,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Terrible

Monica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Said newly renovated, only floors replaced. Bathroom was dirty, tub had a huge crack, and full os some kind of substance. Towls and rags stained. Was very dissatisfied.
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello Monica ,We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat customer
We have stayed here on 3 different occasions and never have anything but a great experience. It’s in a quiet area, but close to the interstate. Rooms were clean, beds comfy. Staff is very friendly.
Stayed 2 nights in Sep 2023
Response from Linton Red Roof Management Rediresponse Specialist on 19 Sept 2023
Hi Ashley,Thank you for telling us about your recent visit to RED ROOF INN & SUITES BILOXI. I was over the moon to read that were able to provide you with another great experience at Red Roof. You stated that our friendly staff, clean rooms and comfortable beds pleased you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.With thanks,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

Sharon

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Linton Red Roof Management RediResponse Specialist on 17 Sept 2023
Hello Sharon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES BILOXI and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 Okay

Corey

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Linton RediResponse Specialist on 12 Sept 2023
Hello Corey,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Biloxi and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediResponse Specialist

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is under new management and lots of changes have been made. We will definitely come back again! Thanks for having US!!
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on 10 Sept 2023
Hello Tanya,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES BILOXI. I'm so glad we earned your 5/5 score. Our goal at Red Roof is to provide a clean and comfortable stay and I'm happy to see that we were able to achieve this with you. It's great to see that you like our positive strides. Positive guest feedback, like yours, is always an encouragement to all of Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

Araya

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Chevanese RediResponse Specialist on 9 Sept 2023
Hello Araya, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Biloxi and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof Management RediResponse Specialist

2/10 Terrible

Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is run down.
Stayed 2 nights in Sep 2023
Response from Linton Rediresponse Specialist on 4 Sept 2023
Dear Pierre,Thank you for telling us about your recent visit at the Red Roof Inn & Suites Biloxi. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRediresponse Specialist

10/10 Excellent

estevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Da Roof
The hotel was clean and seemed to be updated. The only problem was a squeaky noisy bed. As for breakfast, the waffle mix had already run out by 8am and the juice machine was turned off. All that was left was six or eight small muffins and anout a dozen small doughnuts.
Stayed 1 night in Aug 2023
Response from Manager on 31 Aug 2023
Hi Estevan,We’re happy to hear from you and glad that you enjoyed your stay overall. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and clean!
Stayed 2 nights in Aug 2023
Response from Manager on 29 Aug 2023
Hello ANTHONY,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Isaac

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
People sleeping in parking lot outside was kind of disrespectful
Stayed 1 night in Aug 2023
Response from Manager on 8 Aug 2023
Hello Isaac,It means so much to have earned your business. We appreciate the feedback regarding our parking. We hope you'll return to see how we continue to improve our service and hospitality.