Lobby sitting area

Reviews of Montana Trailhead Inn

2.5 out of 5
Montana Trailhead Inn
5500 Midland Rd, Billings, MT

Reviews

7.4

Good

Rating 10 - Excellent. 206 out of 639 reviews" "
Rating 8 - Good. 194 out of 639 reviews" "
Rating 6 - Okay. 99 out of 639 reviews" "
Rating 4 - Poor. 68 out of 639 reviews" "
Rating 2 - Terrible. 72 out of 639 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from Montana Trailhead Inn on 22 May 2024
We appreciate your feedback Henry, we hope to see you again soon!

4/10 Poor

Emily

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It used to be a beautiful hotel years ago, this last time my boyfriend and I went we were terrified of the elevator and the crazy noises it made. When we tried to use the stairs we weren’t allowed because it claimed to be locked at all times, which will set the alarms off if we open them as well our room had several bathroom tiles broken. Upon checkout the tile workers were trying to get into our room becuase of them. We hadn’t told anyone so the hotel knew that they were broken and dangerously sharp.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 21 May 2024
Thank you for your review, Emily. We are working to restore this property to its former glory, and we appreciate your feedback. Many changes to the hotel are coming, and some of the property is off-limits due to construction. We hope you will return to stay with us again as updates and restoration continue to improve the value we offer visitors.

8/10 Good

Hollye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a grand old lady. Clean, quiet, friendly staff, great breakfast choices, super soft towels.
Stayed 1 night in May 2024
Response from Montana Trailhead Inn on 20 May 2024
Thank you for the review, Hollye, we are pleased that you enjoyed your stay with us, we hope to see you again in the future! we are in the process of making changes to our hotel very soon

10/10 Excellent

Chanthaome

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 21 May 2024
Thank you, Chanthaome, for an outstanding rating. We are grateful you had an awesome experience at the Montana Trailhead Inn. We hope you will return to visit us again soon.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities
Staff was very friendly and fun. Workout room was great. Condition of hotel needs some work.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 17 May 2024
We are delighted you enjoyed the excellent service of our friendly team, Cheryl. We look forward to sharing our hospitality with you again and hope you will return when our renovations are complete.

10/10 Excellent

Sandy

Liked: Staff & service, property conditions & facilities
Freeway traffic and trains kept me up half the night
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 17 May 2024
Sandy, We appreciate your excellent rating and will look for ways to help guests stay more peacefully at our hotel. We are conveniently located for travelers on I-90, but we understand that the noise of the roadway may disturb some guests. We hope you will allow us to make another visit for you better.

8/10 Good

Teresa

Liked: Cleanliness, staff & service
We enjoyed our stay. The beds were comfortable. Nice atmosphere. Open and unique hallways and public areas.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 17 May 2024
Thank you for the lovely review, Teresa. We're glad you enjoyed the open area of the atrium, and we'd be thrilled to welcome you back for another comfortable experience.

8/10 Good

Fred

Liked: Amenities
Room had recrntly been renovated, shower was excrllent, great towels, very comfortable bed. Doing a great job showing the the positive intentions of new owners. Would definately stay here again!!
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 17 May 2024
Fred, It was a pleasure to see the positive review you shared with other visitors to our hotel. We are excited to restore this property and provide an outstanding place for folks visiting Billings. We would be thrilled to welcome you for another stay at the Montana Trailhead Inn,

4/10 Poor

Cindy

Travelled with family
Disliked: Amenities, property conditions & facilities
The property seemed abandoned and when we pulled up to check in we were concerned that it was shut down. This is a larger hotel, but our vehicle and three others were the only ones in the parking lot. It seems to possibly be in the process of some remodeling (maybe). There is a huge water feature in the central lobby that was devoid of water. Maybe we stayed at a very odd day and time but it was as if we checked in to an empty hotel with one very young staff member and it was such an odd vibe. There were also signs posted everywhere about a “weigh in” location….as for some sort of fight.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 12 May 2024
Thank you for your feedback, Cindy. We are in the process of updating and renovating our hotel. Wrestling is very popular in Montana, and we were hosting many teams at our location.We look forward to sharing a better experience for you and hope you will return to visit us again.

8/10 Good

Irona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived Expedia over booked this motel. The hotel clerk told me I had to call Expedia to reserve another room in a different hotel. I asked him if there was a phone number. He was kind and called for me. Then I got rebooked to a different Motel. It was a down grade probably like a $60 motel. I was looking forward to staying at the Montana Trailhead.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 11 May 2024
Irona, We hope you will return and have an opportunity to stay with us at our hotel. We were happy to help you relocate when the hotel was overbooked. With so many people booking online simultaneously on different sites, I am glad it happens so seldom. We truly regret the incident and hope you will be our guest soon.

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay, and recommended by a family friend. My granddaughter & I were in Billings for the 2024 Big Sky VolleyFest. At check-in, the clerk (Mr. Castro) commented that his grandma had lived in (my hometown) and died recently. I asked if he was related to _____ Castro, a former student of mine). She was his mother!!! Imagine our mutual surprise, joy, and "catch-up" conversation. It was only the beginning of a very pleasant stay. It will be where my family and I stay in Billings from now on! Thank you!!!
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 7 May 2024
Cathy, We are delighted to know you enjoyed your stay at the Montana Trailhead Inn. I have often believed that Montana is like a small town with lots of room between neighbors. We are glad you could catch up with Mr. Castro and hope VollyFest was fun for you and your granddaughter. We hope you will return to stay again and also recommend our hotel to your friends.

10/10 Excellent

Lora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful.
Stayed 1 night in May 2024
Response from Cyndy-Guest Experience Representative on 5 May 2024
Thank you for sharing your review with us, Lora. We are delighted you enjoyed our staff's warm welcome and helpfulness. We look forward to hosting you again at the Montana Trailhead Inn when you are in Billings.

4/10 Poor

Desarah

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Run down motel, for what it’s worth the sheets and bathroom were decently clean
Stayed 1 night in Apr 2024
Response from Sincerely, Montana Trailhead Inn on 5 May 2024
We are sorry about the inconvenience we had during your stay, we under new management and have big plans for our future

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful in accommodating my needs to change my reservation to a bigger room last minute. Thanks
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 30 Apr 2024
Anthony, We were delighted to provide a bigger space that fits your needs better. We are grateful for your outstanding rating and review. Thank you for choosing the Montana Trailhead Inn for your stay in Billings.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 30 Apr 2024
Thank you for the excellent rating, Lynette. It was a pleasure to make you feel welcome and comfortable at the Montana Trailhead Inn, and we can't wait to see you again.

8/10 Good

scottie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was dark and exposed. It needs better lighting
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 27 Apr 2024
Scottie, We are grateful for your feedback and will look into providing better lighting in our hotel's rooms and common areas as we update the property. We hope you will return to enjoy another visit with us in Billings again.

8/10 Good

Alan L or Theresa M, BALTIC

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fountain not working. Liked the divider wall in our shared room. Wasn't there much, just to sleep and shower. Very strong spray in shower....loved that!
Stayed 3 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 27 Apr 2024
Thank you, Alan, for sharing your review with other visitors to Billings and our team. I, too, am sorry the fountain is under repair. It is a marvelous feature in the atrium. We are glad you enjoyed your stay and hope you will return to visit us again at the Trailhead.

4/10 Poor

Jo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Montana Trailhead Inn Team on 24 Apr 2024
We are very sorry to see that you were not pleased with your stay. Please feel free to call our location with further detail on how we can better serve you. Thank you for visiting us. Best regards,

10/10 Excellent

Tristin

Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 9 May 2024
Tristin, We are grateful for the excellent rating you gave the Montana Trailhead Inn. We look forward to hosting you again when you return to Billings for another visit.

10/10 Excellent

Philip, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks like it was undergoing renovations, but overall was good, if somewhat dated. The area around the hotel was under construction, so it was a little noisy, but that wasn't their fault. The staff was friendly and helpful and everything was as advertised.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 18 Apr 2024
Philip, We are delighted you visited the Montana Trailhead Inn. Yes, we are making substantial changes to the property and appreciate all the feedback we receive from guests. We look forward to sharing our hospitality with visitors and hope you will be our guest again in Billings.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is very convenient as it is right off of the interstate. The room seemed pretty clean, however the majority of the hotel seems to be under construction or remodeling. There were windows boarded up and broken out. It honestly made me nervous to stay there. The staff were cordial, which helped a bit.
Stayed 1 night in Apr 2024
Response from Montana Trailhead Inn on 17 Apr 2024
Dear Lisa,We are sorry to hear about your recent experience at our hotel. Please note that the property has recently been purchased, and as part of the plan, we will be demolishing the back portion of the tower. This will pave the way for exciting improvements, including a revamped breakfast experienced by the new owner. We are committed on enhancing every aspect of your stay and look forward to welcoming you back to a refreshed and elevated environment soon.

4/10 Poor

Katherine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated and unkept building.
Stayed 4 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 17 Apr 2024
Katherine, We apologize for the current state of some areas in the hotel. Since assuming ownership of this property, we have prioritized the changes we need to focus on. We appreciate the feedback from guests and look forward to providing the best possible lodging experience when visitors come to Billings.

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 18 Apr 2024
We are glad you had a pleasant stay at our hotel in Billinbgfs, Patricia. Exciting changes are coming to the Montana Trailhead Inn. We look forward to providing guests with the best possible experience and hope you will return to have an outstanding visit in the future.

4/10 Poor

Bob

Disliked: Cleanliness, property conditions & facilities
Terrible breakfast
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 17 Apr 2024
Thank you, Bob! We are eager to hear feedback about the services we offer at our hotel. Making menu changes is a top priority for our new management team, and we hope you will return to enjoy a better experience soon.

2/10 Terrible

Allen

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It want just that it was very out dated, everything was worn, and in disrepair. There was mold in the bathroom and water damage, bubbling wall paper. And horrible road noise all night, new windows or even better heavy curtains could help with that. Linens were clean and bed was ok.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 15 Apr 2024
Thank you for your feedback, Allen. We are delighted to announce that the hotel is under new ownership. We are focused on many positive initiatives, including a property-wide refresh. As we make these enhancements, they will be completed with as little impact on our guests as possible, and we deeply appreciate your patience during this process. We are committed to providing an amazing experience during guest visits and can’t wait for you to see our transformation soon! Please get in touch with us with any questions.

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, quiet and spacious. Breakfast was basic.The only working ice machine was on the Seventh floor.
Stayed 1 night in Apr 2024
Response from Montana Trailhead Inn on 15 Apr 2024
Thank you for the review Robert, we appreciate your feedback. We hope to see you again soon!!

8/10 Good

Anish

Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 5 May 2024
Thank you, Anish, for the great rating. We are glad you enjoyed your recent visit to our hotel in Billings and hope you will return to stay again.

10/10 Excellent

Natalee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly had an incredible stay! Thank you so much.
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 15 Apr 2024
Thank you for your amazing review, Natalee! We are thrilled your experience was wonderful, and we would love to welcome you to the Montana Trailhead Inn again.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off interstate. Clean & comfortable room. (No plug for bathtub to take a bath)
Stayed 1 night in Apr 2024
Response from Montana Trailhead Inn on 15 Apr 2024
Thank you for the 5-star review! we are glad that our hotel was clean and comfortable for you, we hope that you stay with us again!

2/10 Terrible

Ariel

Disliked: Cleanliness, amenities, property conditions & facilities
They gave us the wrong room and after trying to get something that would work. They gave us a suite that one of the two toilets didn't work. Elevator seemed very unsafe and didn't have any certifications posted. Felt like something was about to break at any second. The air in the hotel smelled moldy.
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on 17 Apr 2024
I appreciate your patience, Ariel. We apologize for the room mixup and are glad you accepted the alternative space for your stay. Many changes are coming to this hotel soon, and we are grateful for your input, as it will help us focus on the most important issues. We hope you will return and have a wonderful experience at our location.

8/10 Good

Kauz, Anaconda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
front desk Shiela was very friendly
Stayed 2 nights in Apr 2024
Response from Montana Trailhead Inn Team on 7 Apr 2024
Thank you for the review Kautz we do appreciate the feedback, we sure do have wonderful staff

10/10 Excellent

CJ

Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on 25 Apr 2024
CJ, Thank you for the excellent rating of your experience at The Montana Trailhead Inn. We hope you will visit us again for another comfortable stay when you are in Billings.

10/10 Excellent

Taylor

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a highly reccomended stay the front desk staff are wonderfull and as well as the gentleman who cleans rooms. I didnt get his name but sheila is super accomodating. I and my family had no where to go and this stay felt so welcoming more then my family has made me feel. I would absolutely tell everyone to go here. I just wish the breakfeast was a little more options like eggs bacon sausage adding hot foods would boost the food but overall i really enjoyed my stay and would come back everytime. I miss the pool they had but even eithout the pool it was still wonderful. Its a 16/10 stay! THANK YOU SO MUCH TRAILHEAD INN!:)
Stayed 2 nights in Mar 2024
Response from Montana Trailhead Inn Team on 7 Apr 2024
Thank you for the great review, Taylor we do appreciate your kind words! we do have great staff here at the Montana Trailhead Inn. we are slowly making improvements to the hotel & do hope to add hot breakfast we hope to see you soon!!

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Montana Trailhead Inn was a perfect fit for a quick trip. The property is easily and conveniently located. It was easy check in, room was clean, but a little outdated. We did not visit the breakfast area, so I can't speak to that. If you need an affordable, clean room, this is a great option.
Response from Montana Trailhead Inn Team on 27 Mar 2024
Thank You so much for the kind review Leslie, we appreciate your Honest feedback! We are continuing to make improvements slowly but surely. We hope to see you again in the Future!

8/10 Good

Gavin, Bozeman

Travelled with family
Liked: Staff & service
Sketchy area and a little rundown facility but it works
Stayed 1 night in Mar 2024
Response from Montana Trailhead Inn Team on 27 Mar 2024
We apologize for the way our hotel made you feel. We are continuing to make improvements to our hotel. We hope to see you again soon!

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel for the rates! Friendly staff! nice clean rooms.
Stayed 1 night in Mar 2024
Response from Montana Trailhead Inn Team on 27 Mar 2024
Thank you for the awesome 5 out of 5 review Ashley, we hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Montana Trailhead Inn Team on 24 Mar 2024
thank you for the 5-Star review James, we hope to see you again soon!

4/10 Poor

Leo

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Building had terrible damage from water. Don’t know if it was a pipe that burst or if water got in from the roof but it was very damaged. Staff was great. Cops all over the lot towing cars and vagrants on the corners. Was clearly older and in need of a remodel. They were fixing some amenities but the fountain was off and full of water that was super smelly. We now understand why it was cheaper than the beer hotels but the cost should be half of what it was. I wish them luck with fixing it up.
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on 17 Apr 2024
Leo, We are grateful for your feedback and for your good wishes as we refurbish this property and add value to our guests' stays. The new owners are committed to improving rooms and common areas, and we appreciate the patience of our visitors as we move forward. Please join us again for a much better experience in the future.

2/10 Terrible

Madison

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Montana Trailhead Inn Team on 15 Mar 2024
Hello Madison, firstly thank you for choosing to stay with us and leave a review. We would love to hear more about your stay and whatever issues you had while staying with us. Please reach out to us at your convenience.

8/10 Good

Perry

Travelled with partner
Liked: Cleanliness, staff & service
We loved the elevators. We also loved that we got an upgraded room at no extra charge. Didn't even ask why. There's quite a bit of renovation going on now but everything looks nice.
Stayed 1 night in Mar 2024
Response from Montana Trailhead Inn Team on 15 Mar 2024
Thank you, Perry, for the kind review and choosing to stay with us. We are pleased you enjoyed your stay and look forward to seeing you again in the future.

8/10 Good

Dan

Stayed 1 night in Feb 2024
Response from Montana Trailhead Inn Team on 24 Mar 2024
Thank you for the review, Dan we hope to see you again soon!!

6/10 Okay

Julie

Business traveller, Travelled with group
Basic and clean. No amenities, very sparse breakfast. No in room hair dryers. Convenient to the interstate and loud for that reason.
Stayed 2 nights in Feb 2024
Response from Montana Trailhead Inn Team on 7 Apr 2024
Thank You Julie for the review, we are very sorry to hear that we had no amenities for you as well the lack of breakfast,

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Loved the staff and the quietness of the hotel
Stayed 3 nights in Feb 2024
Response from Montana Trailhead Inn Team on 15 Mar 2024
Thank you so much Shawn for the review. We are pleased you enjoyed your stay with us and felt welcomed. We hope to see you again soon.

6/10 Okay

Karmen

Travelled with family and small children, Business traveller
Liked: Staff & service
This property has not been well maintained. The room was okay, there was a large stain on the sofa. They haven't done much to update it. The staff was very friendly and great to deal with. The continental breakfast was the worst I've seen, and I travel a lot for work.
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on 17 Apr 2024
Karmen, We apologize for the issues you encountered in the hotel. Many changes are planned for this property. The change in ownership and management is only the beginning. We will update the rooms and the breakfast service and hope you will return to enjoy a better stay with us.

6/10 Okay

Patrick

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Basic hotel, cannot really complain as it was just a place to sleep. But the hotel is definitely dated. Limited staff and cleaning services. No fans in the bathrooms lead to added humidity in the room.
Stayed 4 nights in Feb 2024
Response from Montana Trailhead Inn Team on 25 Feb 2024
Thank you for the honest review Patrick. we continually strive to improve our hotel as well as our guest experience.

8/10 Good

Michael

Liked: Property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Montana Trailhead Inn Team on 25 Feb 2024
Thank you for the good review Michael, we hope to see you again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Massive structure!
This place is a massive conference center. However, doesn’t appear that it gets used for that as much anymore. My room was great, large size, nice couch, and a large king bed everything was clean, and orderly place had a very friendly staff. The breakfast was a bit on the light side, honestly I think if they just had donuts would’ve been cheaper for them and better for the customers.
Stayed 1 night in Feb 2024
Response from Montana Trailhead Inn Team on 24 Feb 2024
Thank you, Chris, for the 10 out of 10 rating! we appreciate your feedback about the breakfast, we hope to see you again soon!

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Sincerely, Montana Trailhead Inn Team on 21 Feb 2024
Thank you, Dee, for the 10-star review! we appreciate your business and feedback, we hope to see you again!

10/10 Excellent

Allannis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sincerely, Montana Trailhead Inn Team on 21 Feb 2024
Thank you Allannis For the 10 out of 10!! we hope to see you again soon!

6/10 Okay

Joel

Travelled with group
Liked: Cleanliness, staff & service
Hotel appeared to have been repairing water damage, no staff around in the morning. Room was extremely clean. Breakfast wasn't great (expired milk, no lights). easy to get to, no pool or casino. Good enough for the price
Stayed 1 night in Jan 2024
Response from Montana Trailhead Inn Team on 31 Jan 2024
We do apologize for the inconvenience upon your stay. Due to extreme weather conditions, we had issues arise causing unforeseen repairs to be done. Thank you for your review.