Land view from property

Reviews of Residence Inn by Marriott Big Sky/The Wilson Hotel

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 147 out of 207 reviews" "
Rating 8 - Good. 41 out of 207 reviews" "
Rating 6 - Okay. 12 out of 207 reviews" "
Rating 4 - Poor. 2 out of 207 reviews" "
Rating 2 - Terrible. 5 out of 207 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David, Enfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Patty on 26 Apr 2024
Dear David,Thank you for taking the time to provide feedback regarding your stay at The Wilson. We are happy to know you had a great stay with us. We do hope you choose to stay with us again should your travels bring you back to Big Sky.Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location for my work trip
Stayed 5 nights in Apr 2024
Response from Patty on 26 Apr 2024
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. We are happy to know you had a great stay with us. We do hope you choose to stay with us again should your work bring you back to Big Sky.Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 5 nights in Feb 2024
Response from PS on 8 Apr 2024
Thank you for your feedback. We are glad you enjoyed your stay at The Wilson. We hope you join us again in the summer to see just how beautiful Big Sky is in all seasons.

8/10 Good

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not worth what I paid for the hotel. but was nice and the restaurant was great.
Stayed 2 nights in Mar 2024
Response from PS on 8 Apr 2024
Thank you for your feedback. Although, we fell short in meeting your expectations in relation to the cost incurred for the room, we are glad you enjoyed your stay and found we have a nice atmosphere. We do strive for excellence, so if you have suggestions that may help improve our guest experience, please reach out to us directly. We welcome all guest input.

10/10 Excellent

Pete, Traverse City

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Stayed 1 night in Feb 2024
Response from PS on 8 Apr 2024
Thank you for your feedback. We are thoroughly delighted to hear you found The Wilson to be a nice spot to stay.

10/10 Excellent

Marjory

Stayed 6 nights in Feb 2024
Response from PS on 8 Apr 2024
Thank you for your score of 5 out of 5. We are very glad you enjoyed your stay. We hope you will make a return visit over the summer and find Big Sky is beautiful in all seasons.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Aimee

Travelled with family
Liked: Staff & service, property conditions & facilities
Great property w heated pool and jacuzzi, nightly happy hour, walkable to restaurants, easy 10 min drive to ski lifts/base, board games, fire pits, Tesla superchargers, clean rooms, tea and coffee stations, walkable to Roxy’s market. Room is comfortable for 6 with full fridge, microwave, stovetop w plates and utensils. Breakfast had many options, good on the go options too.
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Amenities
The Wilson was fantastic. The rooms were well kept, beds were so comfy after a long day of skiing, the hotel bar and Block 3 and Tres Toros were great restaurants on the property. Staff was super friendly and helpful, the shuttle and bell team were so great to work with. Having the shuttle service to and from the mountain is a game changer, as you take all the parking issues away. And the breakfast was great every day. Not to mention the view from the hot ton is unbeatable! Just a great location to base your Big Sky experience from! We will be back!
Stayed 5 nights in Jan 2024

10/10 Excellent

Gerardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, all you need on walk away plus very nice restaurant and bar .
Stayed 6 nights in Nov 2023
Response from Samuel on 11 Dec 2023
Thank you so much for your review. We are glad to hear you enjoyed our convenient location! Thank you for choosing the Wilson Hotel. Have a great day!

8/10 Good

Greg

Stayed 1 night in Nov 2023
Response from Samuel on 11 Dec 2023
Thank you so much for your review. We will share your review with our team. Thank you for choosing the Wilson Hotel. Have a great day!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Samuel on 17 Nov 2023
We are so glad you enjoyed your stay with us! We constantly strive to provide the highest level of guest services as possible. So we appreciate your feedback. Thank you for choosing the Wilson Hotel

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Samuel on 1 Nov 2023
Thank you for your review! We are happy to hear you had a pleasant stay! Please let us know what we can do to improve to a 5 star stay for you!

8/10 Good

Eugene

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is grossly overpriced. The suite we were in had stains on the sofa, the dishwasher was broken and garbage haven’t been emptied in the kitchen area. We ate in the hotel restaurant, super expensive and the service and food was mediocre at best.
Stayed 1 night in Oct 2023
Response from Samuel on 11 Nov 2023
Aug 6, 2023 by AGMI recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience from your past stay with us is an isolated incident. I hope you choose to stay with us again, whenever your travels bring you back to the are

10/10 Excellent

Roberta

Stayed 3 nights in Oct 2023
Response from Samuel on 11 Nov 2023
Thank you so much for your review! We are so glad you chose the Wilson Hotel for your recent stay in Big Sky! We take pride in our hotel and appreciate your feedback. We look forward to having you again in the future. Thanks again. Have a great week!

10/10 Excellent

Murali

Liked: Cleanliness, staff & service, property conditions & facilities
Dynamic location and super friendly staff, breakfast is amazing, shopping and dining options around this property are great.
Stayed 5 nights in Oct 2023
Response from Samuel on 19 Oct 2023
Thank you so much for your review, we are glad you enjoyed the location and we thank you for the feedback!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top shelf property
Stayed 2 nights in Oct 2023
Response from Samuel on 19 Oct 2023
Thank you so much for the kind review! We look forward to having you again. We appreciate your business. Have a great day.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Breakfast was great. Room was big and clean.
Stayed 6 nights in Sep 2023
Response from Samuel on 19 Oct 2023
Thank you for your review! We are happy to hear you had a pleasant stay!

8/10 Good

Luther Z

Travelled with partner
They need a newer bed
Stayed 9 nights in Sep 2023
Response from AGM on 30 Sept 2023
Dear Guest,Thank you for taking the time to review our property. We appreciate the feedback you provided us regarding the comfortability of your room bed. We apologize for any inconvenience it may have caused during your stay and hope the rest of your trip was pleasant. Thank you again for choosing to stay with us here at The Wilson Hotel

8/10 Good

Wilbert

Liked: Staff & service, property conditions & facilities
View
Stayed 4 nights in Sep 2023
Response from v on 26 Sept 2023
Thank you so much for your review. We strive to provide a great guest experience and your review shows that. We will share your review with our team. Thank you for choosing the Wilson Hotel. Have a great day!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from v on 31 Aug 2023
Thank you so much for your 10 out of 10 review! We are so glad you chose us for your stay in Big Sky. We hope you choose us for any future visits to the area.

10/10 Excellent

JF

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
vERY NICE PROPERTY. eNJOYED OUR STAY.
Stayed 3 nights in Aug 2023
Response from v on 29 Aug 2023
Thank you so much for your kind review. Our staff loves hearing positive feedback. We hope you choose us in the future! Thank you again have a great day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residence Inn / Big Sky / The Wilson Hotel Stay
Hotel was beautiful, clean and easy. Room was terrific as well as the restaurant inside the hotel. Room and restaurant was pricey but a nice treat.
Stayed 1 night in Aug 2023
Response from v on 24 Aug 2023
We are so glad you enjoyed your stay with us! We constantly strive to provide the highest level of guest services as possible. So we appreciate your feedback. Thank you for choosing the Wilson Hotel.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the staff was wonderful
Stayed 1 night in Aug 2023
Response from v on 19 Aug 2023
We are so glad you enjoyed your stay with us. We appreciate your feedback! Our employees take pride in their jobs and love to hear positive reviews. We hope you choose us for any future stays in Big Sky. Thank you for choosing the Wilson.

8/10 Good

Erin

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Overall experience was good at this Marriott location but only negative was the room cleaning. The person that cleaned our room did a terrible job. I had taken off pillowcase to be washed with towels and new pillowcase not put on. Floors were never vacuumed and we noticed smudge on vanity in bathroom never removed, which means bathroom countertops never cleaned. Also they only service room every 2 days.
Stayed 4 nights in Aug 2023
Response from AGM on 21 Aug 2023
Dear Guest,I recognize your time is valuable and appreciate the feedback you have provided. Your arrival experience is a very important part of day to day planning to ensure all guest expectations are met. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our housekeeping department, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in May 2023
Response from v on 3 Aug 2023
Thank you so much for your positive review. We are very proud of our property and strive for excellence so getting positive reviews really helps our team. We hope you choose us for any future stays in Big Sky Montana. Thanks again and have a great weekend.

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good setup
Stayed 3 nights in Jul 2023
Response from v on 1 Aug 2023
Thank you so much for your review. We appreciate you staying with us, and look forward to having you again. See you soon!

10/10 Excellent

Tricia

Great property
Stayed 1 night in Jul 2023
Response from Vince on 29 Jul 2023
Thank you so much for the kind review! We look forward to having you again. We appreciate your business. Have a great day..

8/10 Good

Elizabeth

Stayed 1 night in Jul 2023
Response from v on 8 Aug 2023
Thank you so much for your review! We are so glad you chose the Wilson Hotel for your recent stay in Big Sky! We take pride in our hotel and appreciate your feedback. We look forward to having you again in the future. Thanks again. Have a great week!

2/10 Terrible

Cody

Stayed 8 nights in Jul 2023
Response from AGM on 6 Aug 2023
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience from your past stay with us is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the are

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really clean, close to shops and dining. Very nice pool and gaming area for kids. Great experience.
Stayed 1 night in Jun 2023
Response from Vince on 14 Jul 2023
Thank you so much for the kind review. We appreciate all feedback. We hope you choose us again in the future if you travel to Big Sky again.

10/10 Excellent

Akbar

Stayed 4 nights in Jun 2023
Response from Vince on 14 Jul 2023
Thank you for the great review. We hope you choose us again in the future.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Relatively new property that is well laid out
Stayed 1 night in Jun 2023
Response from Vince on 14 Jul 2023
We appreciate the 5 out of 5 review! We hope to see you again soon.

10/10 Excellent

Edina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
Amazing experience during my family vacation. Top class hotel and staff.
Stayed 3 nights in Jun 2023
Response from Vince on 14 Jul 2023
Thank you so much for choosing the Wilson Hotel for your families vacation. We are so glad you enjoyed your stay with us. We hope you choose us for your future stays in Big Sky.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from vince on 14 Jul 2023
Thank you from the Wilson Team for your review. We are glad you chose us for your stay in big sky.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff. Clean Room.
Stayed 2 nights in Jun 2023
Response from Vince on 14 Jul 2023
Thank you for your review. We appreciate you staying at the Wilson Hotel. If your ever in the area again we would love to have you back.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location. Newly built or remodeled.
Stayed 3 nights in May 2023
Response from vince on 14 Jul 2023
Thank you for your great review! We look forward to having you stay with us again in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cool place Off season and a holiday so many of the shops closed
Stayed 1 night in May 2023
Response from Vince on 14 Jul 2023
Thank you for your review. We hope you enjoyed your stay with us.

2/10 Terrible

Jack

Stayed 1 night in May 2023
Response from vince on 14 Jul 2023
Thank you for your feedback. We take all reviews seriously. We sincerely apologize you were not satisfied with your stay. We hope you will give us another chance in the future if you stay in Big Sky again. Thank you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from vince on 14 Jul 2023
Thank you for your great review! We hope you enjoyed your stay at the Wilson. Have a great weekend!

8/10 Good

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great, walking distance to a lot of restaurants and shops. Pool and hot tub we’re not available when we were there
Stayed 2 nights in May 2023
Response from Vince on 14 Jul 2023
Thank you for your review. We sincerely apologize for the pool and hot tub being closed during your stay. We hope you will give us another chance if you visit big sky again in the future.

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Mar 2023
Response from Jake on 5 Apr 2023
Thank you for your feedback! We are very glad you enjoyed the stay with us at The Wilson Hotel!

2/10 Terrible

Jennifer

Travelled with partner
The property was great but Expedia advertised a $450/night price then I was charged $684 when I arrived and Expedia won't stand by their original advertised price. Don't use Expedia: they bait and switch and over charge and won't honor their advertising. Thank you
Stayed 1 night in Mar 2023
Response from Jake on 22 Mar 2023
Hi Jennifer,Thank you for the valuable feedback. I am glad to see that you enjoyed the restaurant, location, and accessibility of our property.We hope you choose to come back to The Wilson again.

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Jake on 10 Mar 2023
We are so glad you enjoyed your stay with us!Thank you for the valuable feedback. We hope you can come visit us again soon!

10/10 Excellent

Amir

Stayed 4 nights in Jan 2023
Response from Jake on 1 Feb 2023
Thank you for your feedback! We are very glad you enjoyed your stay with us.

10/10 Excellent

peter l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent from start to finish
This is a great hotel in an ideal location with easy access to the mountain. I stayed here five nights and the hotel was totally clean and the staff was amazing. Special shout outs to Rae, Katherine & Breanna! Also Soda Pop, the adorable dog who'll greet you at the front desk.
Stayed 3 nights in Jan 2023
Response from Jake on 20 Jan 2023
Thank you so much for the feedback Peter! We are very glad you had such a positive stay from start to finish. We hope you come back to visit once again!

10/10 Excellent

peter l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Jake on 20 Jan 2023
Thank you for the wonderful response!

10/10 Excellent

Halley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did a great job of welcoming us. We appreciated the coffee/tea/cocoa in the lobby and the breakfast service. The room was spacious and comfortable, with everything we needed.
Stayed 1 night in Oct 2022
Response from Jake on 16 Nov 2022
Hi Karen! We are so glad you enjoyed the stay with us at The Wilson. We will share the positive feedback with the team!

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and amenities. Included breakfast is okay (better than continental but not great). Pillows are not great.
Stayed 4 nights in Oct 2022
Response from Jake on 16 Nov 2022
Hi Martin! Thank you so much for the feedback. We are glad you enjoyed our property and amenities. We hope you come back for a visit again soon.