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Reviews of Best Western Hotel Cristal

4 out of 5
Best Western Hotel Cristal
ul. Lipowa 3/5, Bialystok, Podlachia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 120 out of 221 reviews" "
Rating 8 - Good. 82 out of 221 reviews" "
Rating 6 - Okay. 13 out of 221 reviews" "
Rating 4 - Poor. 3 out of 221 reviews" "
Rating 2 - Terrible. 3 out of 221 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Simon, Woking

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Katarzyna Gradzka - reception manager on 8 Apr 2024
Dear Simon.Thank you for your feedback and amazing rating 5/5. We are very happy that you had a great time during your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katarzyna Gradzka - reception manager on 19 Mar 2024
Dear Sidney.Thank you for choosing our hotel and your amazing rating 5/5. We are very happy to know that your stay was satisfactory. We look forward to welcome you back in the future. Warm regards.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect for staying in Bialystok. It is very clean and comfortable and 20 minute walk to the train station. I would certainly stay here again and recommend it to anyone.
Stayed 1 night in Jan 2024
Response from Katarzyna Gradzka - reception manager on 26 Jan 2024
Dear Daniel.Thank you for your wonderful feedback and perfect rating of 5/5. It's fantastic that you enjoyed the room, its cleanness and comfort. We're glad our convenient location and transportation options added to your experience. Thank you for recommendation. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future.Sincere regards.

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to Centrum and all the places to see in Bialystok. Staff art Hotel and Resturant were super friendly.
Stayed 3 nights in Dec 2023
Response from Katarzyna - reception manager. on 22 Dec 2023
Dear David.Thank you very much for your feedback and rating of 5/5. We're glad to hear that you appreciated our location and proximity to the old town. Your kind comments about our friendly team are much appreciated. We hope we will have pleasure to welcome you back for another great stay.

10/10 Excellent

MICHAL

Stayed 2 nights in Nov 2023
Response from Katarzyna - reception manager. on 22 Dec 2023
Drogi Panie Michale.Dziękujemy za skorzystanie z naszych usług oraz rewelacyjna ocenę 10/10. Cieszymy się, że pobyt był udany.Zapraszamy ponownie!

4/10 Poor

Kaspars

Stayed 1 night in Jul 2023

8/10 Good

Beata

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Katarzyna, kierownik recepcji. on 17 Jul 2023
Dziękujemy za skorzystanie z naszych usług oraz wysoką ocenę. Zapraszamy ponownie!

10/10 Excellent

Teresa

Stayed 1 night in May 2023
Response from Katarzyna Gradzka - reception manager on 21 Jun 2023
Droga Pani Tereso,dziękujemy za skorzystanie z naszych usług oraz udział w tej ankiecie. Bardzo nam miło z powodu wysokiej oceny. Zapraszamy ponownie!

8/10 Good

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a good position in the old town. The spa facilities and small gym were very good. Staff were courteous and helpful. We didn’t eat at the hotel but I’m sure we wouldn’t have been disappointed. The room was a good size and comfortable. We would definitely stay at this hotel again.
Stayed 3 nights in Feb 2023
Response from Katarzyna Gradzka - reception manager on 21 Feb 2023
Dear Spencer, thank you very much for choosing our hotel. We are so happy to read that you enjoyed your stay with us and that you intend to come back. We really look forward to your next visit! Sincere regards!

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
Hotel increased prices a lot and I had impression breakfast is lower quality than before…2-3 years ago.
Stayed 1 night in Feb 2023
Response from Katarzyna - reception manager on 8 Feb 2023
Dear GuestThank you for your feedback. We are very sorry that you were disappointed with our breakfast service. I will pass your comments to our Chef. We hope that this situation will not negatively affect our cooperation and that you will visit our hotel again. You are very welcome!Best regards, Katarzyna Gradzka.

10/10 Excellent

Walentyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great płace to stay if you want to explore Bialystok. It is located in a very central location. Close to Branicki Palace and lots, and lots of restaurants. My room was spacious and bright with a very comfortable bed. Hotel is new and clean. There is a parking for 40 zl a day. Excellent free spa with spacious two saunas, jacuzzi and a salt cave; very clean and quiet. We had great stay in this hotel.
Stayed 1 night in Jul 2022
Response from Katarzyna - reception manager. on 2 Aug 2022
Dear Walentyna, Thank you for your feedback. We are delighted to know that your stay at Best Western Cristal was a success. We hope to welcome you back in the future. Best regards.

10/10 Excellent

Nadzeya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Jul 2022
Response from Katarzyna - reception manager. on 26 Jul 2022
Dear Nadzeya, thank you for your feedback. We look forward to wecome you back. Best regards,

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Katarzyna - reception manager. on 19 Jul 2022
Dear Rick, Thank you for completing the survey. We are looking forward to welcome you back. Best regards, Katarzyna Gradzka, reception manager.

10/10 Excellent

Piotr

Stayed 2 nights in Jun 2022

8/10 Good

Rick

Stayed 1 night in Jun 2022
Response from Katarzyna - reception manager. on 19 Jul 2022
Dear Rick, Thank you for your feedback. We are happy that you enjoyed your stay at our property. We hope to welcome you back soon. Best regards, Katarzyna Gradzka, reception manager.

10/10 Excellent

Krzysztof

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelen venu.
Stayed 1 night in Jan 2022
Response from Katarzyna - reception manager. on 11 Jan 2022
Dear Krzysztof, Thank you very much for your feedback and very high score. We are glad that your stay with us was comfortable and satisfactory. We hope to welcome you back. Best regards,

10/10 Excellent

Donata, Carpentersville

Travelled with partner
Liked: Cleanliness, staff & service
Thank you for you hospitality, it was nice as always
Stayed 1 night in Nov 2021
Response from Katarzyna - reception manager. on 23 Nov 2021
Dear Donata, Thank you so much for your feedback and your lovely comment. We are deligted to know that your stay with us was pleasant and comfortable. I hope we will have opportunity to welcome you back soon.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Katarzyna on 29 Sept 2021
Thank you for choosing our hotel and for your feedback. We hope to see you next time! Best regards, Katarzyna, Reception manager.

10/10 Excellent

Kristiina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Air conditioner was literally blowing cold air to your face when you were sleeping. You are unable to adjust airflow direction. For that reason we had to turn off air conditioning all together and slept in a hot room. No chance to open windows as streets were very noisy and crowded. Other than that - FANTASTIC! Great location! Great rooms! Comfortable beds! Large bathrooms! Clean! Friendly stuff - especially this overnight security! We checked in around midnight and went straight to bed. If you check in during a day and can let air conditioning run while you are not there, it would probably solve the “hot room” situation. I have no idea why the hotel does not cool the rooms beforehand. 🤔
Stayed 1 night in Jul 2020
Response from Katarzyna, Reception Manager on 7 Aug 2020
Dear Madam, Thank you for your feedback. We are very happy that you enjoyed your stay with us. Hopefully you will visit us again. Air conditioning is only turned on before arrival upon request of customers. Many guests do not wish to use AC due to allergies etc. Best regards, Katarzyna, Reception manager.

10/10 Excellent

Rachel, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check in 2 hours early which was very important to me and meant I could charge my phone and then get on with enjoying my stay in Bialystok. Reception were positive and friendly. The room was large, comfortable, a good temperature, had great facilities like tea and coffee making options, robe, slippers, lots of storage space, spotless modern bathroom with plenty of towels. My favourite thing was the beautiful view I had of the church across the road, the large windows let in lots of light and there were two pillow chocolates and a free bottle of water (one carbonated, one still). My second stay here as it is top class. Will always be my go to place in Bialystok.
Stayed 1 night in Feb 2020
Response from Katarzyna G - kierownik recepcji on 17 Jun 2020
Dear Rachel, Thank you for your feedback and wonderful comments. We are very happy that you enjoyed your stay. Hopefully we will welcome you back shortly. Best regards, Katarzyna Gradzka, reception manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stop over
Great stay. Clean room. Nice breakfast selection. Excellent service.
Stayed 1 night in Feb 2020
Response from Katarzyna G - kierownik recepcji on 17 Jun 2020
Dear Guests, Thank you so much for your great review. We look forward to have you back! Best regards,

8/10 Good

Miko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent value
Not the best not the worst, exactly what you can expect from a Best Western chain.
Stayed 1 night in Feb 2020
Response from Katarzyna G - reception manager. on 17 Jun 2020
Dear Miko, Thank you for your feedback. We are glad that your stay was satisfactory. Hopefully you will visit us again. We look forward. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from Katarzyna Gradzka - reception maneger. on 16 Feb 2020
Thank you for your feedback. We hope to welcome you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Katarzyna Grądzka - kierownik recepcji on 16 Feb 2020
Dziękujemy za przesłaną opinię i zapraszamy ponownie!

10/10 Excellent

Michael

Stayed 1 night in Nov 2019

2/10 Terrible

Thomas

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absurd charges
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

2/10 Terrible

Christopher

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Incorrect information on Hotels.com.
I booked this stay during travel to Riga Latvia. We booed here because they claimed they had laundry facilities on location. Well come to find out they did not and that is the only reason we stayed there. Please update the accommodations list to reflect that they DO NOT have laundry facilities on site.
Stayed 1 night in Sep 2019

10/10 Excellent

JK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, newly remodeled hotel in the centrum of the city. Close to everything.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff clean room all good ....................
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location close to restaurants and the main train and bus stations. Nice rooms, recently renovated with AC. Good stay.
Stayed 1 night in Jul 2019

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Cristal
My booking was not registered but the staff were very helpful and gave me a nice room and a very pleasant stay.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one drawback is loud crosswalk beeping early in the morning.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading reviews about how certain rooms experience noise at night, I emailed the staff and asked for a quiet room. They reminded me that my reservation entitled me to a second floor room when I arrived I noted that my room faced the courtyard. It was a nice quiet night. But I think the Poles like to party because a very friendly swaggering man entered the lobby early the next morning. Security asked him to leave and he politely complied. The breakfast was amazing. Food is great in Poland.
Stayed 1 night in Jun 2019
Response from Katarzyna Gradzka on 26 Jun 2019
Dear Guest, Thank you for staying with us and for your feedback. We hope to welcome you back! Katarzyna Gradzka, Reception manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Fantastic breakfast and great location helpful staff
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely place, walking distance to the square and churches. Very well taken care of, the food was delicious.
Stayed 11 nights in Feb 2019

10/10 Excellent

Krzysztof, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location in city centre , amazing restaurant . Nice comfortable rooms
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, sparkling clean, modern room. Will stay again.
Stayed 1 night in Feb 2019

8/10 Good

Dr I C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good breakfast. Only downside was was noise from street.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
One night stay at crystal was enough as it was very noisy. Our room overlooked the road and the windows did not block out noise of traffic and people. The good thing was the breakfast which was excellent. Moved to the Ibis which proved to be much quieter.
Stayed 1 night in Nov 2018

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Breakfast good and check out efficient. Wi fi not as good as usual
Stayed 2 nights in Oct 2018

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High class stay in Białystok
A very clean, nice hotel on the edge of the city centre. Restaurant is a bit pricy but food was great. Needs better pillows... as do most European hotels.
Stayed 1 night in Sep 2018

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Our vacation
Good trip
Stayed 2 nights in Sep 2018

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Front desk some ladies are rough.
Stayed 3 nights in May 2018

10/10 Excellent

Donata, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location
I did stayed in this hotel before and I'll again in the future. Staff is very friendly and helpful, room very nice and clean. I'll recommend to anyone. Thank you.
Stayed 1 night in Feb 2018

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room in a very good location. Helpful staff.
Stayed 2 nights in Sep 2017