Lobby

Reviews of Hilton Washington DC/Rockville Hotel & Executive Meeting Ctr

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 548 out of 1004 reviews" "
Rating 8 - Good. 260 out of 1004 reviews" "
Rating 6 - Okay. 93 out of 1004 reviews" "
Rating 4 - Poor. 51 out of 1004 reviews" "
Rating 2 - Terrible. 52 out of 1004 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

temka

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from David on 23 May 2024
Thank you.

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the hotel is so convienet to the Metro and there are grocery store and couple nice restaurents nearby. The staffs were very friendly and helpful. We will definitely stay in this hotel next time when we are in the area.
Stayed 3 nights in Mar 2024
Response from David on 21 May 2024
Thank you so much Christine.

4/10 Poor

Nils

Business traveller
Ended up in a basement room with the only windows facing a dark hallway without access to daylight. Absolutely terrible.
Stayed 3 nights in May 2024
Response from David on 17 May 2024
Our deepest apologies Nils.

10/10 Excellent

ROSEMARIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are professional and helpful..
Stayed 1 night in May 2024
Response from David on 15 May 2024
Thank you very much Rosemarie.

8/10 Good

FLAVIEN

Liked: Cleanliness, staff & service
The hotel needs facelift and restoration of the rooms, of the lifts and of the common areas.
Stayed 4 nights in May 2024
Response from David on 14 May 2024
Dear Flavien:The public area renovation is underway and next... the rooms!Keep an eye on our website.

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Old and tired and parking at $25 is highway robbery.
Stayed 1 night in May 2024
Response from Tamer on 12 May 2024
Thank you for your feedback. We apologize for any inconvenience caused by the parking fee. While we do provide information on our website regarding this charge, we understand it may not have been easily noticed. Your input is valuable, and we will work to improve our communication. Please reach out if you have further concerns.Best regards,

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from David on 13 May 2024
Great score Peter. I am happy you enjoyed your stay.

6/10 Okay

Ross

Stayed 3 nights in May 2024
Response from David on 13 May 2024
Dear Ross:I am here should you need to discuss any issues you may have encountered.I await your call.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Really wonderful staff and service. Very clean
Stayed 2 nights in Apr 2024
Response from David on 6 May 2024
Great review Angela! Thank you!

10/10 Excellent

Knycoe

Stayed 2 nights in Apr 2024
Response from David on 21 May 2024
Dear Knycoe:Thanks for a great score!

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that i had to pay for the parking,this should be cover with your stay days rate
Stayed 3 nights in Apr 2024
Response from David on 29 Apr 2024
Dear Mario:Thank you for the great score.If you check our website or go to Hilton.com, you will find room rates that include parking.

8/10 Good

Clark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to a grocery store
Stayed 1 night in Apr 2024
Response from David on 14 May 2024
Thank you Clark.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias
Stayed 1 night in Apr 2024
Response from David on 22 Apr 2024
De nada Angel. Mucho gusto

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent three nights recently at the Hilton Washington DC/Rockville Hotel & Executive Meeting Ctr. Location was very convenient to visiting relatives in Potomac and to BWI. Check-in was flawless. Our request not to be located near elevators, stairwells, or ice machines was easily met. Our bell captain was most excellent in helping us move luggage to the room and acquainting us with the room and the hotel, and later the business center. Internet connectivity worked without problems.Housekeeping was very responsive to two requests. The only downside was some noise in Room 656. When cycling, the in-room heating/ cooling unit was so loud as to interfere with tv listening. Inconsiderate guests two rooms away,(attendees of a conference in the center,) decided reconvene, not in their rooms, but in the hall outside our room loudly late night. A Safeway is located across a side street for snacks and drinks. Small refrigerator in the room. We would stay there again, but first check to determine if a large conference was in play during our stay.
Stayed 3 nights in Apr 2024
Response from David on 16 Apr 2024
Dear Thomas:Absolutely fantastic!I will post this for all to see.Thank you very much.

10/10 Excellent

Tynel

Stayed 1 night in Apr 2024
Response from David on 11 Apr 2024
Thank you for the great rating Tynel.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOd
Stayed 1 night in Apr 2024
Response from David on 8 Apr 2024
Dear Kenneth:Thank you so much for taking the time to fill out the feedback form.Loved it!

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay! Clean, quiet and comfortable
Stayed 4 nights in Apr 2024
Response from David on 9 Apr 2024
Thank you so very much Simon.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great!
Stayed 2 nights in Apr 2024
Response from David on 8 Apr 2024
Wow Anna! Thank you a great review!

4/10 Poor

Paul, Painted Post

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was ok. AC kept rattling.
Stayed 1 night in Apr 2024
Response from David on 6 Apr 2024
Dear Paul:We are so sorry yoir stay was made difficult by the AC noises. Would you mind sharing your room number and stay date with us so we can check in the unit immediately?We look forward to your reply.

10/10 Excellent

LaTriece

Stayed 1 night in Apr 2024
Response from David on 29 Apr 2024
Thank you so much LaTriece.

2/10 Terrible

mike

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fridge and coffee machine didn't work even after trying to fix them. I was hit was a $25 just for parking. Paid $155 for room and $25 parking for a total of $180 for a mediocre room with no Fridge, no coffee machine and the room didn't even have a microwave. Very over priced.
Stayed 1 night in Apr 2024
Response from David on 6 Apr 2024
Dear Mike:Our deepest apologies.I will certainly follow up on these issues.

10/10 Excellent

Eddie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff
Stayed 3 nights in Mar 2024
Response from David on 28 Mar 2024
Thank you very much Eddie!

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except cigarette smoke permeated our room for 2 nights. We contacted the front desk who were very responsive but were unable to identify where the smoke was coming from. Parking - the Expedia site does not state that there is a $25.00 per night fee for parking. This should be added to the Expedia site so guests are aware. The parking garage does not have ample “EXIT”signage.
Stayed 3 nights in Mar 2024
Response from David on 25 Mar 2024
Dear Janice:I am so sorry to hear about the cigarette smoke.You would think that was a thing of the past.

10/10 Excellent

Shavonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. The room was very clean. There are many dining options in the area.
Stayed 2 nights in Mar 2024
Response from David on 25 Mar 2024
Thank you so much Shavonne!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels! Thanks again!
Stayed 1 night in Mar 2024
Response from David on 18 Mar 2024
Thank you so much Jeffrey.See you soon!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David on 18 Mar 2024
Thank you very much Andrea.

6/10 Okay

Rui

Stayed 2 nights in Mar 2024
Response from David on 6 Apr 2024
Dear Rui:If there were issues during your stay, we are unaware of them but we would really like to hear from you so we can see how we can help.We await your reply.

10/10 Excellent

Abaad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and classy hotel.
Stayed 1 night in Mar 2024
Response from David on 15 Mar 2024
Thank you Abaad.I will pass your praise on to our team.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent check in. Was quick and answered all questions. Very friendly service.
Stayed 2 nights in Mar 2024
Response from David on 12 Mar 2024
Dear Gary:Thank you for the kind words.I will definitely pass them on to the Front Desk.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. The room was spacious and clean and comfortable. The property is quiet and the restaurant is tasty.
Stayed 1 night in Feb 2024
Response from David on 26 Feb 2024
Thank you for an awesome review Andrea.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Loved the pillows
Stayed 1 night in Feb 2024
Response from David on 26 Feb 2024
Thank you Karen.Thank you for the kind words.

8/10 Good

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Feb 2024
Response from David on 25 Feb 2024
Thank you Ronda.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David on 25 Feb 2024
Thank you Karen.

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from David on 19 Feb 2024
Dear Patricia:Thank you for an awesome rating!We're glad you enjoyed your stay.

6/10 Okay

Rodney

Stayed 1 night in Feb 2024
Response from David on 20 Feb 2024
Dear Rodney:It looks like your stay was less than satisfying.Please reach out to me at the hotel if there are any outstanding issues I can resolve for you.I await your reply.

10/10 Excellent

DHRUVA, ROCKVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff
Stayed 1 night in Feb 2024
Response from David on 16 Feb 2024
What a great review. Thank you Dhruva!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from David on 12 Feb 2024
Thank you so much Oscar.

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
What I like the most about this property is the convenience, dining options and the accommodations they provided me. The staff was very professional and friendly.
Stayed 1 night in Jan 2024
Response from David on 5 Feb 2024
Thank you so very much Monica.

8/10 Good

AAQUIB

Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from David on 5 Feb 2024
Thank you AAQUIB

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive and friendly. really a great value for the area. Close to everything.
Stayed 1 night in Jan 2024
Response from David on 31 Jan 2024
Great review Jay. Thank you.

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from David on 22 Jan 2024
Dear Nicholas:Please reach out to me so I can hear what happened during your stay. Your feedback will help us grow.I await your call.

10/10 Excellent

Jiefang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David on 22 Jan 2024
What a great ranking Jiefang! Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from David on 22 Jan 2024
Awesome review!Thank you so much!

10/10 Excellent

Thang

Stayed 1 night in Jan 2024
Response from David on 22 Jan 2024
Thank you very much Thang.See you again soon.

8/10 Good

Samuel Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facility and location as long as the windowless rooms AVOIDED Carpets need replacing to hard floor
Stayed 3 nights in Jan 2024
Response from David on 16 Jan 2024
Dear Samual Benjamin:Thank you for the feedback.We hear you about the carpet and we encourage you to keep an eye on our website.

10/10 Excellent

Fatoumata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David on 12 Jan 2024
Thank you so much Fatoumata.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice in Rockville
I stayed at this Hilton as part of workshop held at their meeting facility. The Hilton is across the street from a Metro stop, and so is very convenient. There are many eating choices within walking distance, and a market across the street. The hotel is fine. Accommodations were up to Hilton standards with particularly large rooms, large screen TV, very good selection of channels, well functioning internet. Housekeeping was daily, which was appreciated. Staff was friendly and helpful, finding me an umbrella during a downpour. All said, very happy with the hotel. The local neighborhood is not ideal for jogging. There is a fitness center and an adjacent underground parking structure that provided a place to jog during the rain.
Stayed 2 nights in Jan 2024
Response from David on 11 Jan 2024
Dear Mark:Thank you for an awesome review.We really appreciate your taking the time to give your feedback and hope we will see you the next time you are in town.

10/10 Excellent

Gislaine

Stayed 4 nights in Jan 2024
Response from David on 10 Jan 2024
Thank you so much Gislaine! We are so happy you enjoyed your stay.

10/10 Excellent

ROSEMARIE

Stayed 1 night in Jan 2024
Response from David on 31 Jan 2024
We appreciate the feedback Rosemarie.

10/10 Excellent

Teresa

Stayed 1 night in Jan 2024
Response from David on 31 Jan 2024
Thank you for the 5-star review Teresa!