Ratings based on 130 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Dubai

No Communication

Posted 10-Jun-2015
We stayed for 5 nights. Imagine that during that time our bed linen was not changed!!!! I understand that linen is not changed every day, but it should have been changed at least twice. It also had stains of fake tan all over it from previous guests. Funnily enough the towels were replenished every day and the bed was made up. On our first day we noticed that the safe was broken so we informed reception who said they would call maintenance. No one came to fix it. Another morning we asked for an ice bucket and 4 glasses. This was brought to our room 30 mins later. My husband tipped the young man who delivered it for his trouble. I was disappointed to see that said ice bucket & glasses were still in the room at 10pm that night, even though the room had been 'cleaned'. On the morning of a wedding at the hotel while my husband was talking to the receptionist, he was informed that the bar would be exclusive to the wedding party for the next two nights. We had no knowledge of this prior to this discussion, which I consider very bad form. On the plus side the breakfast is very good and fresh every morning and Anna who looked after us there every morning. From the outside the hotel is very aesthetically pleasing and our room had lots of light with great views. On the morning of our departure it took the female receptionist almost 15 minutes to sort out our bill, as there were mistakes on it, offering no apology and not even asking how our stay was.
2 out of 5
by A verified traveller from h

Shabby and in need of refurbishment

Posted 13-May-2015
Room shabby needing decorating. Holes and scuffs on walls. Bedding shabby and room dusty. Avoid at all costs
2 out of 5
by A verified traveller

Not overly impressed

Posted 07-May-2015
Pros: Dinner
Cons: TV channels/reception. Ability to turn down the heating Replace faulty light bulbs Reduce breakfast price
Personally, I think £12 or £14 for breakfast is just to expensive. My room was too warm. Turned the heating down to it's lowest setting, but the radiator was roasting all night. I thought the shower head was too low down - was at my shoulder and I'm not hugely tall, and the bath/shower was just old or tired. It wasn't mouldy exactly, but looked like a lot of years of use. The room I was in, was in a separate building from the main hotel. The room was nicely furnished, but the building itself looked like a dorm or an old school building. Overall, just wasn't overly impressed, as this is a De Vere hotel. Coupler of light bulbs out as well, and the TV didn't have a huge selection of channels. Dinner was great though
4 out of 5
for Business Travellers
by Christopher from Southampton

Great location, rooms spacious and clean.

Posted 23-Mar-2015 on Hotels
Generally good. Black out blind broken in room, which doesn't make for a good night's sleep.
5 out of 5
for Everyone
by A verified traveller from Nuernberg

Super place to stay, fab service, beautiful hotel

Posted 10-Feb-2015
Pros: Beautiful hotel, with lovely large rooms, and exceptional service. Free parking, free (and fast) wifi.
Cons: There is a big TV in the bar - and it always seems to be loud and have the football on, it brings the place down a bit :(
Location: You can go for long walks in the countryside, Guildford is within reach, Gatwick is a 25 min drive. Nice pubs in the area, like The Dolphin.
Hartsfield Manor is a super place to stay, I've been there before, and every time, it is an absolute pleasure. The service is always excellent, friendly and helpful, the atmosphere is warm, inviting and friendly, the rooms are beautifully decorated and quiet. The surrounding area is lovely old English countryside, green and historic, and Hartsfield Manor has it's own grounds where you can go for a walk. The bar has a nice menu in the evenings, I like the steak and chips. I didn't have the breakfast this time, only due to being too busy, I have had it before though and found it excellent. It's a very peaceful environment, in the middle of the countryside, where you can really just breathe out and relax, with no noise around, except for birdsong. Lovely at night also, is that it is so pitch black, that you can see a sky blanketed with stars. I love staying at this hotel, it's my home away from home...and I will be staying there again in the near future. For this price, it's really unbeatable. Free parking is good, and the free WIFI worked very well, was easy to set up, and gave a fast service. Depending on where you are in the building, you can also sometimes pick up 4G, which is a bonus. I was in the Annexe, it was quiet, lovely large room, with big glass doors to its own terrace. Thank you to the team at Hartsfield Manor for a lovely stay, and I will see you again soon.
3 out of 5
for Business Travellers
by darren from Harrogate

lovely hotel

Posted 09-Feb-2015 on Hotels
Lovely hotel although my room was in a house near the entrance. Bit frustrating to park car and then unload to then check in and be told to get back to car and drive to another building. This should be communicated beforehand.
2 out of 5
for Business Travellers
by Stephen from Manchester

Very different room to the advert on Hotel.com

Posted 19-Dec-2014 on Hotels
Whilst the Hotel.com photo showed a very nice room, the initial room allocated was a disabled room, very basic and attached in an annex to the Manor. The restaurant was not opened the first night of the stay due to too few guests. We recommend the near by pub for a decent meal out. Beds were very average - we both ached the next day both nights of the stay.
4 out of 5
for Business Travellers
by A verified traveller

Great location

Posted 15-Dec-2014 on Hotels
Very comfortable
4 out of 5
for Business Travellers
by Antony from Moretonhampstead, Devon

One night at Hartsfield Manor

Posted 06-Dec-2014 on Hotels
On arrival, there was a notice at reception to say that one could have a full English breakfast for a certain price if it was booked at the time of checking in, and the receptionist did not know the price of continental breakfast but said she was sure it was less. In the event it was the same price and I think that the receptionist should have had that information. The single room had a very comfortable bed at least one metre wide, so good for a tall person, or a large one. My one complaint, if I have one is that the bathroom towel rail did not work so the bathroom was on the cool side and also the bathroom fan was noisy and needed a good clean. It was on the ground floor in a modern wing built on to the Victorian mansion, obviously constructed with business people in mind, as the wing looks on to a strip of grass with a high wall about 5 metres away, so it is not at all the same as staying in the main part of the hotel, but given the reasonable cost is good value. Because of its country location it is also quiet.
1 out of 5
for Couples
by Margaret from Stockbridge

Make sure you get a room in the main house

Posted 01-Dec-2014 on Hotels
Our room was in the cottage annex near the gate and no heating had been switched on in the room on a cold November night. It took 40 mins for a duty manager to come and bring 2 small heaters oil filled. I asked that we be house in the main hotel and was told it was full. About an hour later after totally spoiling our evening they rang and told us we could move to the main hotel. The room was better warmer but the bathroom was awful. Tiny shower cubicle only Big crack in the sink and so narrow and small, Didnt eat there. No one one reception in the morning either so we left the key and the complaint form!