Lobby sitting area

Reviews of TITANIC Comfort Kurfürstendamm

TITANIC Comfort Kurfürstendamm
Kleiststraße 9-12, Berlin, Berlin

Reviews

8.6

Excellent

Rating 10 - Excellent. 185 out of 448 reviews" "
Rating 8 - Good. 196 out of 448 reviews" "
Rating 6 - Okay. 47 out of 448 reviews" "
Rating 4 - Poor. 14 out of 448 reviews" "
Rating 2 - Terrible. 6 out of 448 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlo Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and conveniently located within the Schoneberg area. Had no troubles locating the hotel, nor throughout the checkin and checkout process. There are bars, restaurants, groceries nearby, and the hotel is smack in between two stations. I would choose to stay here again, and was happy that I followed a friend’s recommendation over other hotels nearby.
Stayed 3 nights in Apr 2024
Response from crm on 17 Apr 2024
Dear Carlo Luis,Thank you for choosing to stay with us and for sharing your positive feedback. We are delighted to hear that you found our hotel clean and conveniently located within the Schöneberg area. It's wonderful to know that you had a seamless experience with both check-in and check-out processes, and that you enjoyed the nearby amenities such as bars, restaurants, and groceries.We're thrilled that you found our hotel to be a convenient choice and that you would choose to stay with us again. Your satisfaction is our utmost priority, and we're grateful for your friend's recommendation. We look forward to welcoming you back for another enjoyable stay in the future.Kind regards,Dilan,Guest Experience Team

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff and Location as well as facilities were fabulous!
Stayed 3 nights in Apr 2024
Response from crm on 16 Apr 2024
Dear Steven,Thank you very much for your kind words! We're delighted to hear that you enjoyed the service provided by our staff, our convenient location, and our facilities. It's always our goal to ensure that our guests have a fabulous experience during their stay with us.We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future.Best regards,PelinGuest Experience Team

8/10 Good

Qaizar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy rooms. Good locations and plenty of options around. Situated between two underground stations so easy access to most places
Stayed 4 nights in Apr 2024
Response from crm on 15 Apr 2024
Dear Qaizar,Thank you for sharing your feedback with us! We're thrilled to hear that you found our rooms clean and comfortable, and that our location was convenient for your needs. It's great to know that you appreciated the easy access to public transportation and the variety of options nearby.We hope you had a fantastic time exploring the city, and we look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,PelinGuest Experience Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from crm on 3 Apr 2024
Dear Michael,Thank you for taking the time to share your feedback with us. We appreciate your honesty and are glad to hear that you had a positive experience overall.Your rating of 4 out of 5 is valued, and we're committed to addressing any areas where we can improve to ensure that your next stay with us exceeds your expectations.We look forward to welcoming you back for another enjoyable experience in the future.Warm regards,PelinGuest Experience Team

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Feb 2024
Response from crm on 26 Feb 2024
Dear Donna,We're delighted to hear that you had a great experience with us! Thank you for your kind words. We look forward to welcoming you back soon.Best regards,PelinGuest Experience Team

4/10 Poor

Ann

Travelled with family
Disliked: Staff & service, room comfort
Stayed 5 nights in Sep 2023
Response from crm on 22 Feb 2024
Dear Ann,Thank you for providing your feedback on your recent stay with us, although we're sorry to see that your experience didn't meet your expectations, as indicated by your rating of 4 out of 10.We greatly value your feedback as it helps us identify areas where we can improve and ensure a better experience for all our guests. Please know that we take your comments seriously and will work diligently to address any issues you encountered.We genuinely hope that you will consider giving us another chance to exceed your expectations in the future. If there's anything specific you'd like to discuss or if you have any further feedback to share, please don't hesitate to reach out to us directly.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Warm regards,PelinGuest Experience Team

8/10 Good

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location. Nice hotel.
Stayed 5 nights in Jan 2024
Response from crm on 9 Feb 2024
Dear Bronwyn,Thank you for your kind feedback! We're thrilled to hear that you enjoyed our hotel's great central location. Your satisfaction is our priority, and we're delighted that you had a pleasant stay with us.We look forward to welcoming you back for another wonderful experience in the future.Warm regards,PelinGuest Experience Team

8/10 Good

Abel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
In room Refreshments
In room refreshments (coffee or tea) could have completed the expected standard. However, everything else is great and great location as well.
Stayed 5 nights in Jan 2024
Response from crm on 9 Feb 2024
Dear Abel,Thank you for your valuable feedback. We're glad to hear that you enjoyed your stay and appreciated our great location. We apologize for any inconvenience regarding the in-room refreshments.Please note that in our Classical Triple and Superior rooms, we provide coffee and tea set up for our guests' convenience. We hope you'll consider staying in one of these rooms during your next visit to enjoy this added amenity.We look forward to welcoming you back for another great stay!Warm regards,PelinGuest Experience Team

10/10 Excellent

Opsec

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small but cozy, clean and comfortable
Stayed 3 nights in Jan 2024
Response from crm on 8 Feb 2024
Dear Opsec,Thank you for sharing your feedback with us. We're glad to hear that you found our rooms cozy, clean, and comfortable, despite their size. Guest comfort and satisfaction are our top priorities, and we are delighted that you enjoyed your stay with us.We appreciate your kind words and hope to welcome you back for another pleasant stay in the future.Warm regards,Dilan,Guest Experience Team

10/10 Excellent

LAMARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would be back
perfect spot, with very nice employee
Stayed 4 nights in Jan 2024
Response from crm on 25 Jan 2024
Dear LAMARA,Thank you for your kind words! We're thrilled to know you found our location perfect and our staff very nice. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Best regards,PelinGuest Experience Team

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent January Stay
Lovely stay in a great city. Very clean, comfortable and modern in a great location between Wittenbergplatz and Nollendorfplatz. Breakfast was excellent. All staff very pleasant and helpful from the front desk to breakfast. Bed very comfy, bathroom and shower facilities excellent. Would very much stay here again the next time I come to Berlin.
Stayed 2 nights in Jan 2024
Response from crm on 19 Jan 2024
Dear Nicholas,Thank you for your wonderful feedback! We're thrilled you enjoyed your stay in Berlin and found our hotel clean, comfortable, and well-located. It's great to hear you appreciated our breakfast and the helpfulness of our staff. We'd be delighted to welcome you back on your next visit to Berlin.Best Regards,PelinGuest Experience Team

10/10 Excellent

Arif

Stayed 2 nights in Jan 2024
Response from crm on 16 Feb 2024
Dear Arif,Thank you so much for your perfect rating! We are thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we are delighted that we could meet your expectations.We hope to have the pleasure of welcoming you back again in the future.Kind Regards,PelinGuest Experience Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from crm on 9 Jan 2024
Dear David,Thank you for choosing to stay with us, and we appreciate your perfect score! We're delighted to know that your experience at our hotel met or exceeded your expectations. We look forward to welcoming you back for another fantastic stay.Best Regards,PelinGuest Experience Team

8/10 Good

Rami

Liked: Cleanliness, staff & service
The room was really nice in the sense that it has many windows and overlooks the city. The breakfast was good too. The downside was that in December, the room was so cold, we requested the reception to check it, and even though the technician came quickly and reset the temperature on 23 degrees, yet this didn't work. We also requested a additional blanket and it was never delivered. We both got sick a day after leaving the hotel
Stayed 3 nights in Dec 2023
Response from crm on 9 Feb 2024
Dear Rami,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the room's aesthetics, city view, and the quality of breakfast.We sincerely apologize for the inconvenience you experienced regarding the room temperature during your stay in December. It's disheartening to hear that despite the technician's prompt response, the issue persisted. Your comfort is our top priority, and we understand the importance of a cozy room during colder months.We regret that the additional blanket request was not fulfilled promptly. This oversight does not align with our commitment to providing excellent service. Rest assured, we will investigate the lapse in communication to prevent similar situations in the future.We are genuinely sorry to hear that you and your companion fell ill after your stay with us. We take your health concerns seriously, and we will use your feedback to review and enhance our procedures, especially during the winter season.Please accept our apologies once again, and we hope to have the opportunity to welcome you back in the future, providing a much-improved experience.Kind regards,Dilan,Guest Experience Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good
It was good. Very long time for check in. location near city center but not to old center as more than one hotel starts with Titanic
Stayed 2 nights in Dec 2023
Response from crm on 5 Jan 2024
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that overall, you had a good stay. We apologize for any inconvenience during the check-in process and appreciate your feedback on the location.We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future in Titanic Hotels Berlin.Best Regards,PelinGuest Experience Team

2/10 Terrible

Ebenezer ofori

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from crm on 5 Jan 2024
Dear Ebenezer ofori,Thank you for choosing to stay with us. We're sorry to see that your experience fell short of expectations. Your feedback is valuable, and we would like to understand more about your concerns. If you have any suggestions or details you'd like to share, please feel free to contact us at crm@titanic.com.tr.We appreciate your input and hope to have the opportunity to improve upon your next visit.Kind Regards,PelinGuest Experience Team

8/10 Good

neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from crm on 8 Dec 2023
Dear neil,Thank you for your feedback and the rating of 8 out of 10. We appreciate your input, and we're delighted to have had you with us. If there's anything specific you think we can improve to earn a perfect score next time, please let us know. We look forward to welcoming you back for an even better experience.Best Regards,PelinGuest Experience Team

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a bit old, but they're remodeling some parts of it, and it's clean.
Stayed 4 nights in Nov 2023
Response from crm on 6 Dec 2023
Dear Daniela,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found our hotel to be clean despite its age, and we appreciate your understanding regarding the ongoing remodeling.We strive to continuously improve our facilities to enhance the experience for our guests, and we're excited about the updates we're making to modernize different areas of the hotel.Your comments are valuable to us, and we hope to welcome you back in the future to experience our updated accommodations.Kind regards,Dilan, Guest Experience Team

8/10 Good

p

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was short on a functional bar
Stayed 4 nights in Nov 2023
Response from crm on 4 Dec 2023
Dear p,Thank you for sharing your feedback with us. We appreciate your input, and we want to express our apologies for any inconvenience caused by the temporary limitation in our bar services.Please be assured that we value your experience, and we are actively working to enhance our offerings. Rest assured that we are making efforts to address this, and we aim to have a fully functional bar for your enjoyment in the near future.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Best Regards,PelinGuest Experience Team

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk people and the breakfast was awesome - while we were there one elevator was being fixed but the other one was working. The hotel is between Wittenberg and Nollendorf train stations which was excellent
Stayed 14 nights in Nov 2023
Response from crm on 27 Nov 2023
Dear Michele,Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our front desk team and enjoyed the awesome breakfast.We appreciate your understanding regarding the maintenance of one elevator. It's great to know that the other one was in operation, ensuring a seamless experience during your stay. We're also pleased that our hotel's location between Wittenberg and Nollendorf train stations met your expectations.Your feedback is invaluable to us, and we look forward to the pleasure of hosting you again in the future.Kind Regards,PelinGuest Experience Team

8/10 Good

H

Liked: Cleanliness, staff & service
I have stayed at the Titanic Comfort before and enjoy being there. It is in a colourful area where there are many bars and restaurants and yet it lacks the after midnight noise of other European cities. Sleep guaranteed. Public transport is plentiful, affordable and frequent. The rooms are of a decent size although soundproofing the neighbours in the rooms next door might be a good idea. Another absolute must is a decent chair. Working for a few hours on the laptop whilst sitting hunched on a small barrel-like thing is unbearable. Also, it is still advertised that there is a bar and restaurant. There is, except they are not open, only for breakfast, which is decent but relatively basic affair. (Good coffee though.) The general atmosphere is relaxed and the staff are friendly and helpful. It is a good place to stay in that area of Berlin.
Stayed 3 nights in Nov 2023
Response from crm on 27 Nov 2023
Dear H,Thank you for choosing Titanic Comfort once again! We appreciate your loyalty and your thoughtful feedback. We're pleased to hear that you enjoy our colorful neighborhood with its vibrant bars and restaurants.Your comments about room soundproofing and the need for a comfortable chair are duly noted. We're continuously working to enhance our offerings and will certainly consider your suggestions.Regarding the bar and restaurant, we apologize for any confusion. Your feedback on our breakfast, coffee, and the overall relaxed atmosphere is truly valued.We look forward to welcoming you back on your next visit to Berlin. If there's anything more you'd like to share, please feel free to reach out.Kind Regards,PelinGuest Experience Team

2/10 Terrible

Sahad

Stayed 4 nights in Nov 2023
Response from crm on 5 Jan 2024
Dear Sahad,Thank you for choosing to stay at our hotel. We regret to learn that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered. Your feedback is important to us.For any further suggestions or details you'd like to share, please feel free to contact us at crm@titanic.com.tr. We appreciate your input and hope to have the opportunity to better serve you in the future.Kind Regards,PelinGuest Experience Team

10/10 Excellent

Johana

Stayed 3 nights in Nov 2023
Response from crm on 8 Dec 2023
Dear Johana,Thank you for your stellar rating of 5 out of 5! We are thrilled to hear that you had a wonderful experience during your stay. Your positive feedback is truly appreciated, and it inspires our team to continue delivering exceptional service.Should your travels bring you back our way, we look forward to the pleasure of hosting you once again. Kind Regards,PelinGuest Experience Team

10/10 Excellent

christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V friendly and helpful staff.
Stayed 3 nights in Nov 2023
Response from crm on 8 Nov 2023
Dear Christopher,Thank you for your kind words and for acknowledging our friendly and helpful staff. We are delighted to hear that you had a positive experience during your stay. Our team takes great pride in providing exceptional service to our guests.Your feedback is valuable to us, and it motivates us to continue delivering outstanding service. We look forward to the opportunity to welcome you back in the future.Kind Regards,PelinGuest Experience Team

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gut
Stayed 6 nights in Oct 2023
Response from crm on 7 Nov 2023
Lieber Gast Melanie,Vielen Dank für Ihr Feedback. Es freut uns zu hören, dass Sie mit Ihrem Aufenthalt zufrieden waren.Ihre Zufriedenheit ist unser oberstes Anliegen, und wir hoffen, Sie in der Zukunft erneut bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,PelinGuest Experience Team

4/10 Poor

Emma

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from crm on 20 Oct 2023
Dear Emma,Thanks for taking the time to review your stay at our hotel. We are sorry that you were not satisfied with your stay. To better understand your concerns and work towards improvements, we would greatly appreciate it if you could provide us with more specific details about your stay. Any additional feedback you can offer would be valuable in helping us address any issues you may have encountered. We hope to welcome you back soon and that you will enjoy your next stay with us. Kind regards, Dilan, Guest Experience Team

10/10 Excellent

stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from crm on 19 Oct 2023
Dear stefan,Thank you very much for your excellent rating! We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards, Dilan, Guest Experience Team

10/10 Excellent

jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. Came for the Berlin Marathon. Only thing I would recommend is to have a pre race dinner or some marathon events for runners at that location. Other locations had a complimentary pasta dinner pre race
Stayed 7 nights in Sep 2023
Response from crm on 9 Oct 2023
Dear jennifer,Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you enjoyed your stay while in Berlin for the Marathon.Your suggestion regarding a pre-race dinner or special marathon events is greatly appreciated. We value input from our guests, and it helps us consider new ways to enhance our guests' experience during events like the Berlin Marathon. We want to ensure that our guests have the best possible experience when they choose to stay with us during events like these.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back for future marathons or any other visit to Berlin.Warm regards,Dilan,Guest Experience Team

8/10 Good

Robel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and decent hotel. Near to shopping center and nice restaurants. They just need to fix the elevator, one isn’t working and the other one is very slow
Stayed 4 nights in Sep 2023
Response from crm on 27 Sept 2023
Dear Robel,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're glad to hear that you found our hotel nice and decent, and that our proximity to shopping centers and restaurants was convenient for you.We apologize for any inconvenience caused by the elevator situation. We understand the importance of a smooth and efficient elevator service, and we are at the moment working on it to ensure that the necessary maintenance is conducted promptly to improve the functionality.We appreciate your patience and understanding and hope this experience won't deter you from choosing our hotel in the future. We look forward to welcoming you back and providing an improved experience.Kind Regards,Pelin,Guest Experience Team

8/10 Good

ALAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No English-speaking TV . NO subtitles. 4 days was tough
Stayed 3 nights in Sep 2023
Response from crm on 22 Sept 2023
Dear ALAN,Thank you for staying at Titanic Comfort Kurfürstendamm during your recent visit to Berlin and for taking the time to provide your feedback.We are delighted to hear that you were impressed with the cleanliness, condition, and facilities of our property. Providing a comfortable and pleasant environment for our guests is one of our top priorities. We apologize for any inconvenience you experienced regarding access to English-speaking TV channels during your stay. We actually offer a variety of international channels, including those in English, to cater to our diverse guest base. Had we known during your stay that you have encountered diffuculties, our dedicated team would have been more than happy to assist you. Our team works diligently to ensure that our guests have a memorable and enjoyable stay in any given condition.We look forward to the pleasure of welcoming you back on your next visit to Berlin.Kind Regards,Pelin,Guest Experience Team

8/10 Good

Ciaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay Titanic hotel Berlin
I stayed in hotel titanic for two nights. Location is very accessible to many bars, restaurants and muesums,. Room was large enough bed was very comfortable with crisp clean bedding . Wi-Fi was strong. Bathroom was a wetrioom with sloped floor in shower. Couple of minus points no tea making facilities in rooon and elevator was a pain with only one working it took maybe up to 8-10 minutes to get on due to lift stopping on each floor. Breakfast was tasty with plenty of hot and cold selection.. overall a positive impression of property with reception very helpful also ..
Stayed 2 nights in Sep 2023
Response from crm on 21 Sept 2023
Dear Ciaran,Thank you for choosing Titanic Comfort Kurfürstendamm for your recent stay and for taking the time to share your valuable feedback. We're thrilled that our location worked well for you, providing easy access to various bars, restaurants, and museums.It's wonderful to know that you found the room spacious and the bed comfortable with crisp, clean bedding. We appreciate your feedback on the Wi-Fi, and we're glad it met your expectations. Your comments about the bathroom and breakfast are greatly appreciated. At the moment our technical team is doing their utmost for the maintenance of the elevators. We'll take note of your suggestions regarding tea making facilities in the room to ensure a more pleasant experience for our guests.We are grateful to your kind comments regarding your recent stay with us and we are hoping to welcoming you soon again in the near future!Kind Regards,Pelin,Guest Experience Team

8/10 Good

Cindy

Travelled with partner
Liked: Amenities
Enjoyed our stay. The hotel is nice and staf is friendly. The housekeeping turned our air-conditioning off in our room after clearing. This made it very hot in our room. It never completely cooled down all night. They pulled the card up in the card reader. We went out fow a few hours when we came back it was in plesant. We were hot from our outing and really wanted to relax.
Stayed 3 nights in Sep 2023
Response from crm on 15 Sept 2023
Dear Cindy,We are very pleased to read your rewarding comments for our team. Our attentive staff strive to provide the best possible and deliver a memorable experience to our guests. Please accept our apologies for any inconvience you encountered with the room temprature. Rest assured, your comments will be used to monitor and improve our services and qualities and we are looking forward to welcoming you on your next stay.Kind Regards,CRM Management

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely delightful! It is very clean, the staff is very helpful and accommodating, and the location is centered between two U Bhan stations and bus stops. The room...the rooms...very good size, super comfortable bed, AMAZING air conditioning, and wonderful showers. Wifi was great and very stable for teams/zoom calls. The breakfast was also delicious and housekeeping was daily and well done. I highly recommend staying here if you are in the area.
Stayed 4 nights in Sep 2023
Response from crm on 15 Sept 2023
Dear Sean,Thank you so much for taking the time to share your incredible feedback and for choosing Titanic Comfort Kurfüstendamm for your recent stay. We are truly humbled and overjoyed by your kind words. It is an absolute delight to know that you thoroughly enjoyed every aspect of your stay with us. Providing exceptional experiences for our guests is at the core of our mission, and your feedback is a testament to our efforts. Thank you once again for your generous praise. We look forward to serving you again and exceeding your expectations in the future.Kind Regards,CRM Management

10/10 Excellent

Tsungpin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area for shopping.
Stayed 2 nights in Sep 2023
Response from crm on 15 Sept 2023
Dear Tsungpin,Thank you for taking your time to express your experience on your recent stay in our hotel. We are delightful to read you had a satisfactory stay in our hotel and enjoyed the facilities to the fullest. IT is our ever growing dedication to provide our guests a memorable stay and your rewarding review will be used to maintain this desired quality. We are looking forward to welcoming you again in the future and we will be delighted to provide you the best service and quality.Kind Regards,CRM Management

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Aug 2023
Response from crm on 7 Sept 2023
Dear Miriam,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards, CRM Management

6/10 Okay

Marc

OK
Stayed 2 nights in Jul 2023
Response from CRM on 18 Aug 2023
Dear Guest Marc,Thank you very much for staying with us. We are pleased to read that we were able to deliver an excellent stay. Thank you for your positive feedback about our hotel. We are sorry to hear about your low rating. Please contact us if we can help you in more detail.We want you to know that we care about all the suggestions and complaints of our guests. Your negative notifications will be shared with the management. You can be sure that we will take the necessary actions.It will be a great pleasure to welcome you back again in the future.Best Regards,Crm Management

10/10 Excellent

JACOB MOSHE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My home in Berlin.
Great room. Great location. Great stuff especially Jan!
Stayed 5 nights in Jul 2023
Response from CRM on 15 Aug 2023
Dear Guest Jacob Moshe ,Thank you very much for taking the time to share your positive review about your recent vacation in Titanic Comfort Kurfürstendamm Hotel. Of course we hope to welcome you all again in the near future, for many more unforgettable stay experiences! It would be our pleasure to welcome you back here for many more comfortable stay experiences!With kind regards,CRM Management

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, just further away from tourist attraction sites
Stayed 4 nights in Jul 2023
Response from CRM on 15 Aug 2023
Dear Guest Daniel,Thank you very much for taking the time to share your positive review about your recent vacation in Titanic Comfort Kurfürstendamm Hotel. Of course we hope to welcome you all again in the near future, for many more unforgettable stay experiences! It would be our pleasure to welcome you back here for many more comfortable stay experiences!With kind regards,CRM Management

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Super recommend.
Stayed 4 nights in Jul 2023
Response from CRM on 15 Aug 2023
Dear Guest Sergio,Thank you very much for taking the time to share your positive review about your recent vacation in Titanic Comfort Kurfürstendamm Hotel. Of course we hope to welcome you all again in the near future, for many more unforgettable stay experiences! It would be our pleasure to welcome you back here for many more comfortable stay experiences!With kind regards,CRM Management

8/10 Good

Denise

Stayed 4 nights in Jul 2023
Response from CRM on 15 Aug 2023
Dear Denise ,Thank you very much for taking the time to share your positive review about your recent vacation in Titanic Comfort Kurfürstendamm Hotel. Of course we hope to welcome you all again in the near future, for many more unforgettable stay experiences! It would be our pleasure to welcome you back here for many more comfortable stay experiences!With kind regards,CRM Management

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Hotel was nice and modern and in a good location. Only 4 stops on Underground and you're in the centre of Berlin. Breakfasts had a good varied selection and nice space to eat it in. Rooms were good too as was housekeeping. Only gripe I would have is there was no Tea/Coffee making facilities in our room or Iron/ironing board.
Stayed 4 nights in Jul 2023
Response from CRM on 10 Jul 2023
Dear Guest,Thank you so much for your positive feedback following your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Next time please inform the reception of your requests and we will be glad to assist you,We look forward to welcoming you again.Best regards,CRM Management

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from CRM on 6 Jul 2023
Dear Frank ,Thank you very much for taking the time to share your positive review about your recent vacation in Titanic Comfort Kurfürstendamm Hotel. It would be our pleasure to welcome you back here for many more comfortable stay experiences!With kind regards,CRM Management

8/10 Good

BERND, FULLERTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from CRM on 6 Jul 2023
Dear Bernd,Thank you very much for taking the time to share your positive review about your recent vacation in Titanic Comfort Kurfürstendamm Hotel. It would be our pleasure to welcome you back here for many more comfortable stay experiences!With kind regards,CRM Management

10/10 Excellent

Klaus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from crm on 27 Jun 2023
Dear Klaus,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards,CRM Management

8/10 Good

JACOB MOSHE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from crm on 24 May 2023
Dear JACOB MOSHE,Thanks for taking the time to review your stay at our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,CRM Management

8/10 Good

Darko

Liked: Staff & service, room comfort
Stayed 2 nights in May 2023
Response from CRM on 11 May 2023
Dear Guest Darko,Thank you for your fantastic feedback and for taking the time to rate us! We are delighted to hear that you enjoyed your time with us very much.We wish you all the best and hope to welcome you again soon.Best regards,CRM Management

6/10 Okay

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Over all our stay was enjoyable,friendly staff, clean hotel, excellent location and nice sized rooms. However was very dissapointed firstly with the breakfast offering, very small selection for the price. Dissapointing the hotel didn’t have a bar/entertainment and a full dining experience available. Within the rooms there was no welcome pack, nor instructions for the tv and heating controls. Due to there being no specific area to enjoy a drink/socialise we had to go to our rooms when wanting to just chill out, was very disappointed that only German Chanel’s were available with no way of changing the language. Compared to the likes of the RUI Across the road which have full dining facilities, bar and multiple entertainment options within the rooms and there tv offerings to clients of all nationalities . Our tea and coffee stations were not replenished after the first night, a standard you would expect in any hotel. I understand there was a selection of snacks and drinks in the main reception, but for a hotel that size with clear facilities to cater for more than just breakfast, this was a little disappointing and there is more potential to be had here. Would return to the area, but opt for a different hotel.
Stayed 4 nights in Mar 2023
Response from CRM on 5 Apr 2023
Dear guest Toni,Thank you for taking the time to share your experience at the Titanic Comfort Kurfürstendamm Hotel. We are also happy with your positive feedback.We are sorry that some services were not guaranteed to your full satisfaction. We are in the process of new studies on the concept of the hotel.We will review each and every point you have made in your review and take the necessary action as soon as possible. We value the feedback we receive from our guests as we continually strive to maintain high standards of service. We hope you will give us another chance to welcome you, we would do our best to make your stay relaxing and unforgettable.With kind regards,CRM Management

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room was comfortable, their breakfast was good.... you would hear this from any hotel right?.... but this place has the nicest must willing to help STAFF, they made my not so fun trip into a great one....... they are the best
Stayed 2 nights in Mar 2023
Response from CRM on 5 Apr 2023
Dear Guest Paulo,Thank you very much for taking the time to share your positive review about your recent vacation in Titanic Comfort Kurfürstendamm Hotel. We are very happy that all you expectations were fully met and that you enjoyed your time here to the fullest! Of course we hope to welcome you all again in the near future, for many more unforgettable stay experiences! It would be our pleasure to welcome you back here for many more comfortable stay experiences!With kind regards,CRM Management

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from CRM on 22 Mar 2023
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns und unseren zukünftigen Kunden zu teilen! Wir freuen uns zu hören, dass Sie Ihren Aufenthalt genossen haben und sind stolz darauf, Ihre Kommentare mit all unseren Kollegen zu teilen. Vielen Dank, dass Sie sich für Titanic Comfort Kurfürstendamm Hotel entschieden haben, und wir hoffen, Sie bald wieder begrüßen zu dürfen! Mit freundlichen Grüßen, Crm Management

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
NEEDS BETTER CLEANING AND WINDOW SOUND PROOF
VERY GOOD HOTEL. PROBLEM ONLY TO MATCH NOICE FROM THE MAIN STREET AND ALSO NOT VERY GOOD ROOM CLEANING.
Stayed 4 nights in Feb 2023
Response from CRM on 3 Mar 2023
Dear Guest ,Thank you very much for staying with us. We are pleased to read that we were able to deliver an excellent stay. Thank you for your positive feedback about our hotel. We are sorry for the problem you are having with the loud noise.We want you to know that we care about all the suggestions and complaints of our guests. Your negative notifications will be shared with the management. You can be sure that we will take the necessary actions.It will be a great pleasure to welcome you back again in the future.Best Regards,Crm Management