Front of property – evening/night

Reviews of Hotel the YARD

3.5 out of 5
Hotel the YARD
Alexandrinenstr 125, Berlin

Reviews

9.0

Wonderful

Rating 10 - Excellent. 180 out of 314 reviews" "
Rating 8 - Good. 100 out of 314 reviews" "
Rating 6 - Okay. 19 out of 314 reviews" "
Rating 4 - Poor. 12 out of 314 reviews" "
Rating 2 - Terrible. 3 out of 314 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room. Great shower. Nice sauna and pool. Be aware that there are few facilities in the immediate area and that there is a 10 min walk to the tube. Near the tube there is an excellent pizza place - neon cat sign and a lovely cafe Madame?? Although not classy they are full of locals and the food and drink are good. Head to Hallesches Tor. Hotel location very easy to get in and out of Berlin central and all main attractions.
Stayed 4 nights in Mar 2024
Response from Hotel the YARD on 25 Mar 2024
Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Sie das Zimmer, die Dusche und die anderen Annehmlichkeiten genossen haben. Wir hoffen, dass Sie einen angenehmen Aufenthalt bei uns hatten und es genossen haben, unsere Stadt zu erkunden. Vielen Dank, dass Sie unser Hotel gewählt haben!Mit freundlichen Grüßen,Hotel the YARD Berlin Team

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

JAY

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 2 nights in Feb 2024

8/10 Good

Katharina

Stayed 7 nights in Dec 2023

10/10 Excellent

insung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time stay here. It’s always nice.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Barbara

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Alexis Joel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooms and amenities were all properly cleaned and maintained. However, the staff was not great. We got there and they assign us an unclean room. Had to go back downstairs and wait to receive a room that was prepared for check in. We could not get new bedding until after two nights and we only were staying two nights. We asked for new towels in the morning and they did not get delivered until we called again for them. The hotel is very beautiful but the communication between employees and guests needs to be improved.
Stayed 2 nights in Oct 2023
Response from Hotel the Yard Berlin Team on 6 Nov 2023
Dear Guest,We acknowledge your feedback regarding your recent stay at Hotel the Yard. It is always our aim to ensure that our guests have a seamless and enjoyable experience, and we regret that we did not meet your expectations in some areas.Firstly, we appreciate your positive comments about the cleanliness and maintenance of our rooms and amenities. Our team takes great pride in providing a clean and comfortable environment for our guests. However, we understand that there were lapses in service during your stay with us, particularly with regard to room assignment and the provision of bedding and towels. Please accept our sincere apologies for this inconvenience. We continuously strive to improve our service standards, and your feedback is crucial in this regard. While we cannot change your recent experience, we hope to have the chance to welcome you back in the future and provide a more positive impression.Best regards,Hotel the Yard Berlin Team

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Chee Jien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, close enough to everything. Dinning option in hotel were limited.
Stayed 4 nights in Sep 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location between two metro stops. Nice facilities and spacious rooms. Neighborhood is safe in spite of graffiti and trash (seems to be an issue in the whole eastern sector of Berlin). Staff was very accommodating and pleasant.
Stayed 9 nights in Aug 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a residential area- very comfy beds
Stayed 1 night in Sep 2023

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner wasn't working in our room, but the front desk was quick to respond and tried to fix and reboot the unit. When that didn't do the trick, he immediately gave us a new room and solved the problem! We're so grateful as it was very warm during our stay. The pros: beautiful and spacious room with the most comfortable beds and pillows! Nice shower. The cons: This hotel is too out of the way for most of the main attractions in Berlin. Other than the Jewish Museum, there isn't much to do in the area. The towels are old and worn and barely any toiletries are provided. I would probably choose a more central hotel next time!
Stayed 2 nights in Aug 2023

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Tomas, Portland

Travelled with partner
Liked: Amenities, property conditions & facilities
Very nice, clean and modern hotel. Everything worked and it was very clean. The only issue was they were not adequately staffed. Despite requesting that our room be refreshed while we were out, no one showed up until about 7pm, and only provided fresh towels. Apparently there was only one maid servicing the entire hotel.
Stayed 2 nights in Aug 2023
Response from Hotel the Yard Berlin on 21 Aug 2023
Sehr geehrter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten. Es freut uns sehr zu hören, dass Sie unser Hotel sauber und modern fanden und dass alles funktioniert hat. Wir bedauern zu hören, dass Sie nicht die gewünschte Serviceerfahrung gemacht haben, denn wir bemühen uns, unseren Gästen ein Fünf-Sterne-Erlebnis zu bieten. Auch wenn wir zum Zeitpunkt Ihres Besuchs etwas unterbesetzt waren, hoffen wir, dass Sie dies nicht davon abhält, uns wieder zu besuchen. Vielen Dank für Ihren Aufenthalt bei uns und Ihr Feedback; wir freuen uns darauf, Sie bei einem weiteren angenehmen Aufenthalt wieder begrüßen zu dürfen!

10/10 Excellent

Raquel

Travelled with partner
Hotel The Hard is a very nice boutique hotel that is close to the vibrant parts of the neighborhood. The attention to detail and amenities were wonderful and the staff is incredibly kind and friendly.
Stayed 5 nights in Jul 2023
Response from Hotel the Yard Berlin Team on 17 Jul 2023
Dear Guest,thank you for choosing to stay at Hotel The YARD! We are delighted to hear that you enjoyed our amenities and appreciated the friendly service of our staff. Your positive feedback is greatly appreciated. We strive to provide all guests with a memorable experience and hope that you had a pleasant stay. Thank you again for your kind review!Best Regards,

6/10 Okay

Mary

Stayed 1 night in Jun 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. I enjoyed the beds the most. Super comfortable.
Stayed 3 nights in Jun 2023
Response from Hotel the Yard Berlin Team on 17 Jul 2023
Dear Guest,thank you for your kind words about the beds at the YARD! We appreciate your feedback and are pleased that you found our beds to be comfortable. We strive to make our guests comfortable during their stay and it's wonderful to hear that we have achieved this for you. Thank you for choosing the YARD!Best Regards,

6/10 Okay

Tracy

Travelled with family
Liked: Cleanliness, property conditions & facilities
the rooms are large and nice! The hotel is in a inconvenient location removed from restaurants coffee houses etc!
Stayed 3 nights in Jun 2023
Response from Hotel the Yard Berlin Team on 14 Jul 2023
Sehr geehrter Gast,vielen Dank für Ihr Feedback. Wir freuen uns zu hören, dass Ihnen die Größe und der Zustand unserer Zimmer gefallen haben. Wir verstehen, dass unsere Lage nicht für jeden ideal ist, aber wir bemühen uns, dass unsere Gäste einen komfortablen und angenehmen Aufenthalt haben. Wir freuen uns über Ihre ehrliche Meinung und hoffen, dass Sie sich in Zukunft wieder für einen Aufenthalt bei uns entscheiden werden.Mit freundlichen Grüßen,

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel, amazingly clean, spacious and friendly staff. Great pool to use at leisure. Convenient location between 2 metros 15min from city centre. Kreuzberg area is a bit dirty, but no reflection on hotel itself is luxurious and extremely comfortable. Beds cosy, air con works well, flat screen tv and nice view over balconies. Highly recommend
Stayed 3 nights in Jun 2023
Response from Hotel the Yard Berlin Team on 9 Jul 2023
Dear Guest,thank you so much for taking the time to share your experience with us. We are thrilled to hear you enjoyed your stay with us at the Yard Hotel! Your kind remarks about our clean, spacious and friendly staff really mean a lot to us. We are also glad that you found our pool and amenities such as flat screen TVs, air conditioning, and balconies comfortable. We appreciate your kind words about our convenient location between two metros and 15 minutes away from the city centre. At the Yard Hotel, we strive for excellence in all areas of service so we can provide our guests with a luxurious yet comfortable stay. Thank you for your recommendation!Best Regards,

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Modern clean hotel - not much locally
This is was a super clean, modern hotel. I found the a/c not working when requesting it to "cool" and many of the tv channels were not available. But these were minor issues, my biggest issues was the lack of amenities close to the hotel - even a basic cornershop for snacks etc.
Stayed 5 nights in May 2023
Response from Hotel the Yard Berlin Team on 22 May 2023
Dear Guest,thank you for taking the time to share your experience with us. We are delighted that you found our hotel to be modern and clean. We apologize that the air conditioning and TV channels were not up to your expectations, we are always striving to provide an excellent service. We understand your disappointment about the lack of amenities close to the hotel and we truly value your feedback. Here at YARD, we are passionate about providing our guests with a comfortable stay and hope that all of our guests will be able to enjoy our facilities and services. Thank you again for letting us know about your experience.Best Regards,Hotel the Yard Berlin Team

6/10 Okay

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location of property is not convenient to restaurants, only a pizza place (hotel does have a small breakfast restaurant). When I asked front desk about walking in area…he said not all areas are safe but did not elaborate or suggest areas to avoid. Due to location, I wouldn’t stay or recommend.
Stayed 1 night in May 2023
Response from Hotel the Yard Berlin Team on 22 May 2023
Dear Guest,thank you for sharing your feedback about your experience at the YARD. We appreciate you taking the time to provide us with such detail. At the YARD, we understand that location is an important factor when choosing a hotel and we apologize for not providing adequate information about the local area. We appreciate your kind words about our facilities, staff, and service and are grateful for the opportunity to improve our services. Thank you again for taking the time to share your experience with us.Best Regards,Hotel the Yard Berlin Team

10/10 Excellent

Matthew

Stayed 5 nights in Apr 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 5 nights in Apr 2023
Response from Rezeption on 12 Apr 2023
Hallo Anonymous,,Vielen Dank, dass du dich die Zeit genommen hast, uns deine Bewertung zu hinterlassen. Das Feedback unserer Gäste hilft uns immer, unseren Service zu verbessern, und wir schätzen es sehr.Schade, dass wir dich mit unserem Hotelkonzept insgesamt nicht überzeugen konnten. Wir hoffen, du hattest dennoch eine schöne Zeit in Berlin und findest für deinen nächsten Besuch ein Hotel, das deinen Wünschen entspricht.Beste Grüße,Cesar The Yard Hotel

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

MAUREEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was small and very quiet. We took advantage of the garage parking which was extremely safe from the public. The staff was always available to assist, welcome, and offer an umbrella! The room was perfect, comfortable, clean and perfect size.

8/10 Good

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice! Excellent mattress! Very quiet! Friendly and helpful front desk staff.

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable hotel with very helpful staff. It is a bit away from the majot attractions, but if youre a walker its very doable. I would stay here again.

8/10 Good

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
We enjoyed our stay here. It’s a nice hotel with a great shower :) and comfortable bed. It’s not right around anything in Kreuzberg, but within 15-20 minutes walking to public transportation and shops/restaurants.
Stayed 3 nights in Dec 2022

10/10 Excellent

Beatrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and accomodating. Felt really welcome and really clean, beautiful rooms.
Stayed 2 nights in Nov 2022

10/10 Excellent

Brian

Stayed 6 nights in Nov 2022

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Brenda

Stayed 1 night in Nov 2022

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service. We had a great experience. Absolutely I recommend this hotel.
Stayed 2 nights in Oct 2022

10/10 Excellent

Elliott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything
Stayed 3 nights in Oct 2022

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

Kathleen

Stayed 3 nights in Sep 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super friendly and exceptionally helpful. The room was clean, comfortable, and a nice size.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

May

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice minimalist design Pool with stainless steel bottom like a clinical lab. Cool! Staff is hot and cold - German nature? But helpful if you make the initiative to be friendly Good location, short walk to good eats and various public transportation
Stayed 4 nights in Sep 2022

6/10 Okay

Lai

Travelled with family
Liked: Property conditions & facilities
Basic hotel, relatively new. At least 15 minute walk to restaurants.
Stayed 8 nights in Aug 2022

4/10 Poor

Vicky

Disliked: Amenities, property conditions & facilities
The room was spacious and beds comfortable. I may have been unlucky but my shower flooded and the safe malfunctioned intermittently (with important items inside!) so I couldn’t use it. Room service advertised on site but not available and no kettle in the room - basically, if you can’t drink coffee, there’s no facilities in the room.
Stayed 5 nights in Aug 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at a pretty great price. The staff were very friendly and I would definitely stay here again!
Stayed 6 nights in Jun 2022

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable hotel with friendly staff.
Stayed 4 nights in Jul 2022

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Great find. Super cool. Staff fantastic.
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Good location for my purpose and was quick and easy!
Stayed 2 nights in Jun 2022

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and comfortable hotel. Bathroom / shower was amazing. It’s central but there isn’t much immediately surrounding (more of a residential area) so it was a bit of a walk to the nightlife… but this meant it was very quiet in the hotel!
Stayed 2 nights in May 2022

4/10 Poor

Elena

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Apr 2022