Exterior

Reviews of HomeTowne Studios & Suites by Red Roof Bentonville

2 out of 5
HomeTowne Studios & Suites by Red Roof Bentonville
200 SW Suburban Lane, Bentonville, AR

Reviews

6.0
Rating 10 - Excellent. 147 out of 746 reviews" "
Rating 8 - Good. 166 out of 746 reviews" "
Rating 6 - Okay. 130 out of 746 reviews" "
Rating 4 - Poor. 126 out of 746 reviews" "
Rating 2 - Terrible. 177 out of 746 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Nick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Police were at the property when we checked in. No staff were available to check us in - had to ring a bell and we were treated like we were inconveniencing the front desk upon check-in. Hallways were filled with dirt, and there were loud dogs right outside the window with an owner that seemed to be mistreating them. We were rudely awakened about checking out prior to checkout time. Overall, the area around the establishment was super convenient and near everything, but this seemed to have been a blemish on an otherwise great part of town to stay in.
Stayed 2 nights in Apr 2024
Response from Oshane RediResponse Specialist on 28 Apr 2024
Dear Nick, We are sorry to hear your recent experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Anahi

Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on 18 Apr 2024
Dear Anahi,Thanks for sharing this perfect rating. Our goal at the HomeTowne Studios & Suites Bentonville is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Michelle, Pittsburg

Travelled with partner
Liked: Staff & service, amenities
There was loud music playing on our floor. That was corrected but the room above us moved furniture and banged on the floor for 2 hours. The location was convenient to food and shopping and the evening front desk staff was very helpful and courteous.
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on 18 Apr 2024
Dear Michelle,Thank you for taking the time to tell us about your experience at the HomeTowne Studios & Suites Bentonville. We're sorry to hear about the inconvenience caused by the noise from the room above yours as they were moving furniture's and banging on the floor for 2 hours. Nevertheless, I am glad to read that you were pleased with the convenience of our location to food and shopping as well as how courteous and helpful our staff at the front desk were. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Kayla

Stayed 2 nights in Mar 2024
Response from Carla RediResponse Specialist on 18 Apr 2024
Hello Kayla, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios & Suites Bentonville and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property okay. a lot of uncared for land around the property, that has trash and junk and undesirables hanging around.
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on 21 Mar 2024
Dear Jonathan, Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the surrounding of the property. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Dorothee

Travelled with group
It was just right for my short stay
Stayed 1 night in Jan 2024
Response from Gabrielle RediResponse Specialist on 30 Jan 2024
Thank you for taking a moment to leave a review, Dorothee. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville appreciate your 4/5 score following your stay. I am happy that you found our hotel to be just right for you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management

2/10 Terrible

Kelvin

Business traveller
Stayed 7 nights in Jan 2024
Response from Tianna RediResponse Specialist on 27 Jan 2024
Hello Kelvin, Thank you for taking a moment to complete our survey at the HomeTowne Studios & Suites by Red Roof Bentonville. I was disheartened to see your stay resulted in a 2/10 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Lior

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Nishaye RediResponse Specialist on 19 Jan 2024
Hello Lior,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios & Suites by Red Roof Bentonville and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Brian

Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 17 Jan 2024
Hello Brain,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was crap! No coffee pot! Phone to desk broken. Shower head sprays all over floor.
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on 16 Jan 2024
Hello Mark, Thank you for the feedback about your recent stay at our hotel HomeTowne Studios & Suites by Red Roof Bentonville. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the upkeep of the room not being to your liking, the phone being broken and the shower head. We apologize for any inconvenience caused during your visit. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made.On your next stay should you need any assistance with our amenities, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Mark

Stayed 9 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on 2 Jan 2024
Hello Mark,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

6/10 Okay

Natyavia

Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Chevanese RediResponse Specialist on 11 Dec 2023
Thank you, Natyavia, for being our guest at the HomeTowne Studios & Suites Bentonville. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

Kevon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Nov 2023
Response from Antonio,RediResponse Specialist on 29 Nov 2023
Hello Kevon, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location
Stayed 1 night in Nov 2023
Response from Oniel Rediresponse Specialist on 20 Nov 2023
Hi Cristian,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios & Suites by Red Roof Bentonville. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that our hotels location was to your liking. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

George

Stayed 2 nights in Nov 2023

2/10 Terrible

Jennifer

Travelled with group
Disliked: Staff & service
They gave my room to someone else and over booked
I showed up at the hotel and they had given my room away. The hotel claimed they called me, I had no missed call and no voicemail, I showed the lady and she claimed her call went straight to voice mail I said and you didn’t leave a voicemail? She said it wouldn’t let her. I’ve never had that issue and never got all kinds of calls all day long.
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on 13 Nov 2023
Thank you for sharing your experience with us, Jennifer. The situation you described regarding showing up and your room wasn't available is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff in an effort to make sure your experience is not repeated. Your feedback is very important to us, so thank you for sharing.Thank you for choosing HomeTowne Studios & Suites by Red Roof Bentonville. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Shirleyann

Disliked: Cleanliness, property conditions & facilities
The room was dirty upon arrival.
Stayed 4 nights in Oct 2023
Response from Antonio,RediResponse Specialist on 11 Nov 2023
Dear Shirleyann,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness of your room upon arrival.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

4/10 Poor

Brian

Travelled with family, Business traveller
Service desk was friendly. Room hasn’t been cleaned and every floor stunk from people smoking.
Stayed 2 nights in Oct 2023
Response from Antonio,Red Roof Management on 26 Oct 2023
Dear Brian,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. It’s great to hear that you found our staff to be very friendly. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness and people smoking.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

4/10 Poor

Gary

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t make bed or clean room
Didn’t make the bed or clean waste basket once during the entire 4 days of my stay. Bright white spots on TV. All TV channels set to Spanish Audio SAP. No bucket to get ice. Not a single cup for water to brush teeth. Shower wouldn’t stop leaking water.
Stayed 4 nights in Oct 2023
Response from Oniel Rediresponse Specialist on 25 Oct 2023
Hi Gary,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios & Suites by Red Roof Bentonville. Please accept our most sincere apologies for any inconvenience caused by the shower and television audio. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Verified traveller

Avoid This Place If You’re Staying One Night
Minimal effort by the owners and staff towards making this place friendly for guests who aren’t staying for multiple nights. Staff did nothing to stop a party going on in the hotel parking lot that required police intervention to stop at 2:00 AM. Avoid this place if you’re going to only stay for one night.
Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on 24 Oct 2023
Dear Valued Guest, We are sorry to hear your recent experience at the HomeTowne Studios & Suites by Red Roof Bentonville did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Morgan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There is a doggie daycare next-door and lots of barking from 7am-6pm daily, hotel caters to a construction crew that they give priority to and they are noisy and loud music late into the hours. Complaints were called in and made no difference. I was told by front desk manager only cares about them as they make a lot of money from them. Room floor was dirty, some walls were dirty and musty swelling. Will not stay at a Red Roof Inn ever again.
Stayed 2 nights in Oct 2023

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a horrible room. Never stay here is my warning. No coffee pot, glasses/cups, hair dryer, or iron. The refrigerator in the room was filthy. The shower was cracked. The mattresses were cheap. Horrible place all together and would never recommend.
Stayed 1 night in Oct 2023
Response from Antonio,RediResponse Specialist on 22 Oct 2023
Dear James,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as the property/room not being to your liking, in addition to insufficient amenities among other concerns. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Oct 2023

2/10 Terrible

Tish

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is absolutely terrible. I have pictures of the room. I would love to share them. The pictures advertised for booking is not where close to the actual room. The sheets have burn holes and are stained. The toilet has not been cleaned. It has urine all over the top lid. The refrigerator is rusted. There are dead bugs in the light fixtures. This room is completely unacceptable.
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on 21 Oct 2023
Dear Tish,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Floyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good - staff & facilities. The bad - location signage as it is located off US-71 on a very small street that is easily bypassed without knowing the area.
Stayed 7 nights in Sep 2023
Response from Olivia RediResponse Specialist on 3 Oct 2023
Hello Floyd,Thank you for taking the time to write a review of your stay at the HomeTowne Studios & Suites by Red Roof Bentonville. I am glad you found our staff and facility to be good, despite the street not being to your liking and all the other listed hindrances. Please accept our apologies for any inconvenience this may have caused. To uphold our company's high standards, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Karen, RENTON

Disliked: Cleanliness, amenities, property conditions & facilities
I was incredibly disappointed. I got a smoking room which was miserable. There was a lot of mold around the refrigerator. It appeared that someone peed in the elevator and there were police officers entering the my floor when I was leaving. They seemed like they were in a hurry so I decided to leave quickly but only to step into the nasty elevator. I would not recommend.
Response from Gabrielle RediResponse Specialist on 29 Sept 2023
Dear Karen,We are sorry to hear your recent experience at the HomeTowne Studios & Suites by Red Roof Bentonville did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
returning ? uncertain
i was surprised to have not plates, or silverware, picture on wall was just a frame with no pic. bathroom toilet seat had burn marks, i found 2 spiders in room. remote to tv did not work as batteries were bad, maintenance did arrive promptly and replaced batteries.. phone in room was non working from recent storm, no coffee in morning, luggage cart broken. lamps missing bulbs. . asked for a new towel from housekeeping and was told i needed to contact the front desk, hmm reluctantly i did receive a different towel.. was told to remove he trash before leaving.. hmm not sure i will return again
Stayed 4 nights in Sep 2023
Response from Tianna RediResponse Specialist on 27 Sept 2023
Dear Suzanne,I appreciate you sharing your feedback following your stay at the HomeTowne Studios & Suites by Red Roof Bentonville. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the toilet seat, the broken telephone and the other highlighted concerns that hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on 25 Sept 2023
Thank you for taking a moment to leave a review, Holly. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Anahi

Liked: Cleanliness, staff & service, property conditions & facilities
Need staff at front all times for sure and cleaner towels for everyday visits. Thanks we love our stays
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on 24 Sept 2023
Thank you for taking a moment to leave a review, Anahi. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville appreciate your 5/5 score following your stay. I am happy that you loved your stay. However, you stated that we need staff at the front at all times and cleaner towels. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Dana

It was ok
It was a little more dated than the pictures show. There was water damage in the room, and the refrigerator was rusting. We were there less than 12 hours- so it was adequate.
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on 22 Sept 2023
Dear Dana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. We appreciate your 3/5 score. I'm happy that you also found your stay with us to be adequate. However, you indicated that you encountered a rust fridge and water damage. Please know that Red Roof does value your business and will take your comments into consideration so that we may improve our quality. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

Emma

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No breakfast no coffee
Stayed 3 nights in Sep 2023
Response from Recordo Rediresponse Specialist on 20 Sept 2023
Hello Emma,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. Unfortunately, we no longer serve breakfast at this location but we do have a few eateries in the area that you can utilize. We do have free home style coffee and tea in our lobby. On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure you're comfortable. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

Marco

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on 16 Sept 2023
Thank you for taking a moment to leave a review, Marco. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not for families
Horrible hotel … this is basically an extended stay hotel for companies that will not pay for decent hotel for construction workers... I booked this hotel for family weekend at UofA. after I checked in, I immediately went back down and checked out... they would not refund my money so I sucked it up and I went to stay at another hotel down the road.
Stayed 2 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on 12 Sept 2023
Dear Valued Guest,Thank you for your review following your stay at HomeTowne Studios & Suites by Red Roof Bentonville. It was truly saddening that you were not fond of the room, which resulted in you leaving. At Red Roof, we strive to provide guests with clean and comfortable experiences and I was saddened that we fell short of that with you. In regard to a refund, please contact the property directly or your booking source in an effort to reach a solution. Thanks again and it would be our pleasure to provide better accommodations at any of our brand locations in the future.Sincerely, GabrielleRediResponse Specialist

4/10 Poor

Jovan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property mainly used for workers that need extended stay. Room hadn’t been cleaned in awhile. Was convenient for quick overnight stay but you get what you pay for. Front desk lady was very nice and professional.
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on 11 Sept 2023
Dear Jovan,Thank you for your review following your stay at HomeTowne Studios & Suites by Red Roof Bentonville. While I am happy that the nice staff, convenience and the other highlights pleased you, it was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the room hadn't been cleaned in a while, which was saddening to read. Guest feedback, like yours, aids us in improving our Red Roof guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle RediResponse Specialist

6/10 Okay

James

Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Gabrielle RediResponse Specialist on 11 Sept 2023
Thank you for taking a moment to leave a review, James. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,GabrielleRediResponse Specialist

6/10 Okay

Scott

Stayed 1 night in Aug 2023
Response from Sharma RediResponse Specialist on 13 Aug 2023
Hello Scott,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

6/10 Okay

Desiree

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on 4 Aug 2023
Hello Desiree, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on 31 Jul 2023
Hello Augusto, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Viet

Disliked: Cleanliness, property conditions & facilities
I lost my money! I could not stay any day in this hotel. Checking day, staff give me the room 208 the toilet was not flushing. Than he gave me another room number 213 at the conner. This room was more bad and serious environment that washer sink break, ceiling humidity at bed area and washing area the paint was pop off, smell that it made me difficult to breath. Finally, I walked out than called to cancel. So bad for me I could not talk by person just texting. Person texting said I could not refundable. I paid for five night $337.26 and Insurance fee. The reason I said that I was disappoint Days Inn & Suite by Wyndham in Bentonville. This is an attraction Walton Blvd and Moberly Lane, but this hotel environment and maintenance NEED to improved!
Stayed 7 nights in Jun 2023
Response from Olivia RediResponse Specialist on 11 Jul 2023
Dear Viet,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. You indicated that you stayed in room 208 and 213, the toilet was not flushing, the washer sink was broken, the unpleasant odor you described and all the other concerns highlighted. Please accept our sincerest apologies for any inconvenience this may have caused. To uphold our company's high standards, I will be notifying management of your feedback, in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRediResponse Specialist

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty/Grungy
Dirty bathtub/shower. Overall grungy for the price
Stayed 1 night in Jun 2023
Response from Dannielle Rediresponse Specialist on 29 Jun 2023
Dear Anonymous,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the bathtub and shower lacked cleanliness. We deeply apologize for this encounter, for we aim to deliver a positive encounter for all our guest and this was not achieved with your visit. Thank you very much for providing us with your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours,Dannielle Red Roof Management

6/10 Okay

David

Stayed 1 night in Jun 2023
Response from Mary R on 19 Jul 2023
Thank you for your rating, however we are disheartened to see a 3 out of 5. We would love to see you back so we can ensure a pleasant stay!

8/10 Good

William

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Property needs updating. Older and a little dirty.
Stayed 1 night in Jun 2023
Response from Sashauna Red Roof Management on 22 Jun 2023
Dear William,Thank you for taking the time to complete our guest survey regarding your recent stay at the HomeTowne Studios & Suites by Red Roof Bentonville. It's truly disheartening to see you highlight that the upkeep and the cleanliness of the property was not to your liking. Nevertheless, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Good

Bobbi

Liked: Staff & service, property conditions & facilities, room comfort
The lady who checked me in was very nice. We stayed on the 4th floor. You could construction workers lived on that floor as well. They hallway floors were pretty gross, not the hotels fault. The hallway had a weird smell to it. The bed was amazing. It was one of the most comfortable beds I have slept in. Water pressure in the shower was pretty light, however the hot water lasted a while.
Stayed 2 nights in Jun 2023
Response from Xao RediResponse Specialist on 21 Jun 2023
Thank you for sharing your feedback with us, Bobbi. The team at the HomeTowne Studios & Suites by Red Roof Bentonville was pleased to know that you were fond of our nice staff at check-in and our amazing beds, along with your other highlights. However, you made mention of some downsides, such as the poor hallway cleanliness and the weird odor described. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRediResponse Specialist

8/10 Good

Susan

Stayed 2 nights in Jun 2023
Response from Olivia RediResponse Specialist on 9 Jul 2023
Hello Susan, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Stay
I check in and the entire smelled like cigarette smoke, several floor tiles missing. The room was dingy but when I pulled the sheets back there were stains and bugs.
Stayed 1 night in Jun 2023
Response from Dannielle Rediresponse Specialist on 15 Jun 2023
Dear Linda,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the foul odor in the room and the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,DannielleRed Roof Management

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
We reserved a nonsmoking room yet the room was impregnated with the smell of cigarettes so bad it gave my mom a sore throat.
Stayed 10 nights in May 2023
Response from Mary R on 19 Jul 2023
Hello Michelle, we sincerely apologize for providing a room that had a strong cigarette smoke. We strive to provide excellent customer service and hope to see you back at the hotel so that we can provide a better quality accommodation.

10/10 Excellent

Joseline

Liked: Cleanliness, staff & service, property conditions & facilities
Caring Staff
Stayed 1 night in Jun 2023
Response from Antonio,RediResponse Specialist on 8 Jun 2023
Dear Joseline,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. It’s great to hear that you found to be very caring. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Lila

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in May 2023
Response from Recordo Rediresponse Specialist on 6 Jun 2023
Hello Lila, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

6/10 Okay

Jason

Liked: Room comfort
Stayed 2 nights in May 2023
Response from Recordo Rediresponse Specialist on 31 May 2023
Hello Jason, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

8/10 Good

Denise

Liked: Cleanliness
I didn’t realize that this was mostly an extended stay facility. It was very clean and quiet. I had to ask for soap and shampoo and a plastic cup for water. No hair dryer, coffee maker, or iron. There was an ironing board though. Anything you need throughout a day or more you must bring with you. Expedia should make this known.
Stayed 2 nights in May 2023
Response from Recordo Rediresponse Specialist on 31 May 2023
Hello Denise,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. We sincerely appreciate your comments and 4/5 score. I'm happy to see that you were pleased with our quiet and clean property. It's saddening to hear that your room was lacking a few amenities. Please accept our sincerest apologies. I will relay this with the property to prevent a repeat of such nature. Please know that we do have utensils available at the front desk that you can utilize on your next visit. You can also call the property to find out the amenities offered.Thank you again for your review. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist