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Reviews of Guest Inn

2 out of 5
Guest Inn
1601 S 8th St, Rogers, AR

Reviews

5.8
Rating 10 - Excellent. 26 out of 167 reviews" "
Rating 8 - Good. 38 out of 167 reviews" "
Rating 6 - Okay. 33 out of 167 reviews" "
Rating 4 - Poor. 30 out of 167 reviews" "
Rating 2 - Terrible. 40 out of 167 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Benjamin

Disliked: Staff & service, property conditions & facilities
10 appliances out of 2 only receptacles in room. Heater wouldn’t keep room warm. No body there after 9:00 am to return deposit. Expedia didnt tell me there would be a deposit. Won’t stay again and don’t plan to use Expedia again.
Stayed 3 nights in Apr 2024
Response from Sunny on 10 Apr 2024
Sorry,I was out of town and my team was managing. So would like to have details of problems you faced. Could not understand why you had heater problems as i just checked and is working fine. Let me know all the problems u have faced in details and shall take care of it ASAP. Yes feel free to call 479 636 1733 x 0 or email me on panchal61@yahoo.com Against your time i will give you a free room.

8/10 Good

Kurt

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great owners
Stayed 1 night in Nov 2023

6/10 Okay

Melody

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
You get what you pay for.
Stayed 3 nights in Nov 2023

2/10 Terrible

Karen

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
First, let me address the room. The bed was ok but the bathroom floor was dirty. The sink was on a timed faucet! You pushed it down and had about 4 seconds to wash your hands etc. There was also a timer on the bathroom light. The deal breaker was when the manager found out about my friend’s medical service dog. We were vendors at a crafts show at the Fayetteville Fair Grounds. We came in around 8p (exhausted) the second night. I went to the office to get an extra pillow. The manager was a bit hostile accusing me of having a dog in the room. I explained that she was a medical alert dog for diabetes. My friend (the owner of the dog) came in to tell me her room key didn’t work. The manager said he had deactivated our keys! We were locked out of our room! When we tried to explain the ADA law regarding service animals, all he would say was he had to charge a $150 fee that might or might not be refunded. Hotels are not allowed to treat service dogs as if they are pets. He became very agitated and threatened to call the police. We told him that was fine. We both felt that because we were women, he treated us disrespectfully as if the ADA law (which she pulled up on her phone) was incorrect.) I was finally able to get a room key, went to the room and called Expedia. It took a little while but Expedia took care of us!! They were great, found us another room in a nicer hotel and paid the difference!! This was a stressful and upsetting situation. Thank you Expedia!
Stayed 5 nights in Oct 2023
Response from Sunny on 15 Nov 2023
First and foremost Every person having a service dog/pet must declare at the time of checking inn. U did not declare. Yes, your keys were deactivated so that u will come to the lobby. and we immediately made new keys and then started discussion with the other lady.Now we gave you a form to fill just to minimize talk. and you both filled the form for same dog same reason brought us to a question as it is truth or false.We did have great discussions and you did say that the room was great and had no issues.Thats OK, GOD is watching.

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Building has been remodeled. Nice and clean room. We had a circuit breaker flip and manager responded immediately. Was very nice and asked us how we liked the place and if there was anything he could improve on. Will definitely stay again.
Stayed 2 nights in Oct 2023

6/10 Okay

Mary Beth

Stayed 2 nights in Oct 2023

6/10 Okay

Michael

Travelled with partner
Friendly, easy to find
Stayed 1 night in Oct 2023

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs in the mattresses and sheets
I rented 2 rooms for my family and kids. Upon arrival and getting the keys to the room. We found bed bugs in the sheets and the mattresses!! We immediately went back to the front desk and asked for the manager. We were told wasn't available till 11:00 p.m. and to come back then. At that time we left to go find a different hotel room and packed our things and left. We plan on going back tomorrow morning and asking for a refund!!
Stayed 1 night in Oct 2023
Response from Sunny. on 21 Oct 2023
Why did you not show it to the front desk employ. or have you taken any picturs as proof. for a refund.I personally checked the rooms and there were no bed bugs. please find a different reason to ask for a refund.

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Dont even think of wifi
They offer free wifi but good luck connecting to it other than on a cellphone.
Stayed 4 nights in Oct 2023
Response from Sunny on 21 Oct 2023
I have oprical fiber Wify by Ritters. till date no complain by any guest. but am Sorry for it. Next time i will personally assist you to get connected.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was a great stay
Stayed 1 night in Sep 2023
Response from sunny on 24 Sept 2023
Thanks, God Bless, See you again.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sunny on 24 Sept 2023
Thanks, God bless, See you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from sunny on 1 Sept 2023
Thanks God bless

2/10 Terrible

Vanessa

Stayed 1 night in Jul 2023
Response from sunny on 1 Sept 2023
Thanks, Sorry we could not satisfier you. but if u could let us know what that would help us to improve.

10/10 Excellent

Emil

Travelled with family
Good
Stayed 1 night in Jul 2023
Response from sunny on 11 Jul 2023
Thank you. God bless u.

6/10 Okay

Scott

Stayed 2 nights in Jun 2023
Response from sunny on 11 Jul 2023
Shall try my best next time.

6/10 Okay

jacqueline

Travelled with family and small children
Disliked: Property conditions & facilities
It was convenient to outside stuff but the property over all, had i known i would have preferred to stay somewhere else. the reason i chose this property was because we needed a fridge for our baby’s milk and the fridge did not work. we told them about it just for them to tell us they would look at it in the morning. we only planned to stay the one night so that made no sense to not move us or replace the fridge. the shower did not work properly and was difficult to bathe our children since there was no way to give them a bath even though there was a tub.
Stayed 1 night in Jun 2023
Response from sunny on 19 Jun 2023
Sorry.

10/10 Excellent

Patrick

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from sunny on 22 Mar 2023
Thanks, God bless all.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay for a Great Price
I really enjoyed it. I was in town for an event and needed a Saturday night stay for the weekend. The only thing bad was that it got pretty cold in the room--thankfully I had brought an extra comforter. The check-in was easy, the room was great and the bed was comfy!
Stayed 1 night in Nov 2022
Response from sunny on 11 Dec 2022
Thank you. Looks like your room heater did not work. sorry. wehave set all the room heaters to 69. now

6/10 Okay

Frances

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2022
Response from sunny on 11 Dec 2022
Could you tell us where the actual problem was we shall take care of it.

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

Kenneth

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, room comfort
Very efficient, clean. Great Value. Paint would be helpful.
Stayed 2 nights in Oct 2022
Response from Sunny on 22 Oct 2022
Yes agreed, but first want to do vanity's and then paint all rooms, shall start in Jan 23.

2/10 Terrible

victor

Stayed 1 night in Oct 2022

8/10 Good

Jo, Tulsa

Travelled with family
Liked: Staff & service, property conditions & facilities
The property was decent for an overnight stay. The decor was a little dated, but for as little time we spent in the room, it was adequate. We would stay again.
Stayed 1 night in Oct 2022
Response from sunny on 13 Oct 2022
Thank you. see you again.

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroach in the bed
Within two minutes of getting in the room I saw a cockroach in the bed!! I left immediately
Stayed 5 nights in Oct 2022
Response from sunny on 13 Oct 2022
We have taken care of it .

6/10 Okay

Keith

Stayed 1 night in Sep 2022

10/10 Excellent

Brenda

Stayed 1 night in Aug 2022

4/10 Poor

John

Disliked: Property conditions & facilities
Toilet issues
Stayed 1 night in Jul 2022
Response from sunny on 27 Jul 2022
Yes It happens. But it is fixed. Come back so we can give discount and an upgrade.

6/10 Okay

Rick

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Cheaper than most The 50 dollar deposit wasn’t refunded
Stayed 4 nights in Jun 2022
Response from Sunny on 27 Jul 2022
It takes 48 working hrs. to go back into your account. So please check you account.

2/10 Terrible

Clarence

Business traveller
I never was allowed to check in. I was told that the hotel was to full occupancy. I feel take advantage of & would like either a refund or credit for my next stay.
Stayed 1 night in Jun 2022
Response from sunny on 13 Jun 2022
We have not charged you at all. so u should ask for refund with the third party where you booked.

6/10 Okay

Ronny

Stay was fine. Notsure why room was 74 bucks theough you. Reciept showed 54 when i checked in. May want to look at that. I wont use you again. Not if the prices get jacked up like that.
Stayed 1 night in Jun 2022
Response from Sunny on 13 Jun 2022
The price was jacked up as we had an event. every motel had jacked up the price to 80%. One motel was charging $600.00 that night. You were lucky to get a room that night.

2/10 Terrible

Brian

Stayed 2 nights in May 2022

2/10 Terrible

Michelle

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. Absolutely shows why it was so inexpensive, they even charged $5 for every visitor before anyone could enter a room that wasn't a guest 🙄, half roll toilet paper, NO extra in room. Would never recommend anyone stay here. Shame on me for choosing them.
Stayed 1 night in May 2022
Response from Sunny on 13 Jun 2022
Sorry could not make you happy. God bless.

2/10 Terrible

Bertha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was duty lots of ants, towels smell really bad and duty. Cleaning lady was very rude, trying to get in the room to clean when I wasn't ready.
Stayed 1 night in May 2022
Response from Sunny on 13 Jun 2022
Sorry could not satisfie you. Am checking for ants but see non. Now Cleaning lady wants to clean the room asap and go home so if you do a late checkout what would you do in her place.? She has been with us for the last 11 years and is loyal.

10/10 Excellent

Deana

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Jewelya

Stayed 1 night in Apr 2022
Response from sunny on 18 May 2022
Thanks

4/10 Poor

Lisa

Stayed 1 night in Apr 2022

10/10 Excellent

EDUARDO

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staffwas friendly
Stayed 1 night in Apr 2022
Response from sunny on 1 May 2022
Thanks God Bless

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and wonderful staff.
Stayed 2 nights in Apr 2022
Response from sunny on 1 May 2022
Thanks God Bless

8/10 Good

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room at a reasonable price
Stayed 1 night in Apr 2022
Response from Sunny on 1 May 2022
Thanks God bless

10/10 Excellent

Gretchen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from sunny on 18 May 2022
Thanks God bless

10/10 Excellent

Ringo

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2022

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from sunny on 5 Apr 2022
Thanks. God Bless

4/10 Poor

David

Stayed 1 night in Mar 2022
Response from Sunny on 20 Mar 2022
Sorry could not make you happy. But if you cake a cheap room what are you expecting. U get what you pay for. Try our deluxe non smoking rooms and then say.

10/10 Excellent

EDUARDO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet
Stayed 1 night in Mar 2022
Response from sunny on 20 Mar 2022
Thanks God Bless.

8/10 Good

Larry

Travelled with family, Travelled with partner
Liked: Staff & service
Convenient for my stay and cheap, But a pair of someone’s dirty socks was hanging on the bathroom door knob, the door had a hole punched in it, there was a coffee maker but no carafe or any supplies available. Upkeep is poor and seem to be run into the ground rather than maintaining for future use. Raise rates 10 bucks and do some maintenance.
Stayed 2 nights in Mar 2022
Response from sunny on 20 Mar 2022
This area i am the best and am making money and putting it back for the last 11 years. Doing our best to fix it right but not borrowing from the bankers.

2/10 Terrible

Lawrence

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Posting are the thing you better not do are you will be charged like towels if you get the white towels dirty you pay for the towel better be out before 10.am it $10 per hour at 10.05 am broken stuff in the room ice .50 cents for a bucket and several others silly things 👎👎😡
Stayed 1 night in Feb 2022
Response from Sunny on 21 Feb 2022
Looks like you are unhappy. SORRY.

6/10 Okay

Tony

Stayed 1 night in Jan 2022

2/10 Terrible

Henry

Travelled with family and small children
Servicio muy malisimo
Stayed 1 night in Oct 2021
Response from Sunny on 22 Dec 2021
Merry Christmas.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 121
Nice and neat, clean bedding and towels, quiet. Nice little place to lay your head!!
Stayed 1 night in Oct 2021
Response from sunny on 20 Oct 2021
Thanks for your time. God bless.