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Reviews of Best Western Benton Inn

2.5 out of 5
Best Western Benton Inn
17036 Interstate 30, Benton, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 475 out of 954 reviews" "
Rating 8 - Good. 299 out of 954 reviews" "
Rating 6 - Okay. 121 out of 954 reviews" "
Rating 4 - Poor. 30 out of 954 reviews" "
Rating 2 - Terrible. 29 out of 954 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, comfortable bed, nice staff.
Stayed 1 night in Apr 2024
Response from Jan on 1 May 2024
Thank you for staying, we hope to see you again.

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expect a motel/hotel to be as good as I expect by home to be. This place met my expectations.
Stayed 1 night in Apr 2024
Response from Jan on 24 Apr 2024
Thank you for staying with us, we hope to see you again.

8/10 Good

Karen

Liked: Cleanliness, staff & service
Staff were very nice. Room was clean. But what ever kind of brand of coffee that is in the rooms taste like chewed up cardboard!!!
Stayed 4 nights in Apr 2024
Response from Jan on 21 Apr 2024
Thank you for staying, I will pass on the coffee review to Farmers Brothers Coffee rep.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Jan on 21 Apr 2024
Thank you for staying.

10/10 Excellent

Glyn, Mooreville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Jan on 21 Apr 2024
Thank you

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as I expected.
Stayed 1 night in Apr 2024
Response from Jan on 21 Apr 2024
Thank you for staying.

6/10 Okay

Paul

Liked: Staff & service
It was good for a one night stay!
Stayed 1 night in Apr 2024
Response from Jan on 21 Apr 2024
Thank you for staying.

8/10 Good

SUZANNE

Liked: Staff & service
This is a very old property and some of the renovations were a bit shoddy. This place looks "worn." The mattress was, too!
Stayed 1 night in Apr 2024
Response from Jan on 21 Apr 2024
Thank you for staying, we our an older property, but work hard for clean rooms and a nice stay.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service
Convenient location, friendly
Stayed 4 nights in Apr 2024
Response from Jan on 13 Apr 2024
Thank you for staying, we hope to see you again.

10/10 Excellent

Keith W

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff was very friendly
Stayed 1 night in Apr 2024
Response from Jan on 9 Apr 2024
Thank you, we hope to see you again.

10/10 Excellent

Suzan

Travelled with family
We have stayed here several times and make it a point to make it to Benton. It is always clean and quiet. The front desk staff is so friendly and kind. I love the quaint lobby decor. The shower and towels are better than big chain pricey hotels.
Stayed 1 night in Apr 2024
Response from Jan on 9 Apr 2024
Thank you for your kind words, we look forward to seeing you again.

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient.
Stayed 1 night in Mar 2024
Response from Jan on 9 Apr 2024
Thank you for staying.

10/10 Excellent

Terrilyn

Travelled with pets
Liked: Cleanliness, amenities
Lady was very polite and helpful.
Stayed 1 night in Mar 2024
Response from Jan on 2 Apr 2024
Thank you for staying.

6/10 Okay

Amy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I did not feel safe that my room opened up to the outside parking lot. I like rooms with interior doors. Very noisy. No door jam placed under door so there was a 1/2 space any bug or mouse could squeeze under. Staff was friendly.
Stayed 1 night in Mar 2024
Response from Jan on 2 Apr 2024
It is a very safe area, but I understand liking the inside rooms. Thank you for staying and letting me know about the door jam.

6/10 Okay

Debora

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This properly hasn't been changed since the 70's. The bathroom tub was nasty. The tub had taken 1 hour to drain from my shower. There was leftover filth in it. There was leftover hair on the toilet and floor. There was mold all over the toilet and ceiling. The beds are hard and worn out. The couches had nasty leftovers on them. You know things can be worn out, but when you don't clean. That's just nasty.
Stayed 1 night in Mar 2024
Response from Jan on 2 Apr 2024
I'm sorry that you had a bad stay, this is not how we run this Best Western. I will address all the issues with the head housekeeper.

10/10 Excellent

Dana

Travelled with family, Business traveller
Liked: Cleanliness, amenities
What a big room!!!
Stayed 1 night in Mar 2024
Response from Jan on 2 Apr 2024
Thank you for staying.

6/10 Okay

Lynn

My toilet was stopped up but the staff that came to fix the problem was great, timely & pleasant. Hotel could stand for some remodeling & update with decor. It felt old & dingy!
Stayed 1 night in Mar 2024
Response from Jan on 20 Mar 2024
Thank you for staying, we are always working on updating our property.

10/10 Excellent

Baron

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant and very helpful. Very good breakfast as well.
Stayed 1 night in Mar 2024
Response from Jan on 20 Mar 2024
Thank you for staying, we hope to see you again.

6/10 Okay

Tamela

Liked: Cleanliness, staff & service
Motel is on the highway and noisy. Luckily we had a sound machine so we did ok. Outside entry hotel, good breakfast and friendly staff
Stayed 1 night in Mar 2024
Response from Jan on 20 Mar 2024
Thank you for staying with us, love sound machines may be a good idea for each room.

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Jan on 2 Apr 2024
Thank you for staying.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jan on 5 Mar 2024
Thank you for staying with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay.
Stayed 2 nights in Feb 2024
Response from Jan on 5 Mar 2024
Thank you, we hope to see you again.

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, amenities
It’s an older property. It does seem clean, but is quite dated.
Stayed 1 night in Feb 2024
Response from Jan on 5 Mar 2024
We are a older property but we feel like we do very well keeping everything up to date.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
very good place to live
Stayed 1 night in Feb 2024
Response from Jan on 5 Mar 2024
Thank you for staying.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property little noisy due to traffic but quiten down about 2 am. Property was great room very clean and neat very well maintained. Would stay here again. Great place
Stayed 1 night in Feb 2024
Response from Jan on 5 Mar 2024
Thank you, we do hope that you will stay again in the future.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service
Don't let the look of this place fool you. The inside is very clean and the beds are extremely comfortable.
Stayed 1 night in Feb 2024
Response from Jan on 5 Mar 2024
Thank you, we do try very hard to keep things clean and up to date.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and comfortable room. Super friendly staff
Stayed 1 night in Jan 2024
Response from Jan on 5 Mar 2024
Thank you we hope you can stay again.

8/10 Good

Gesina

Stayed 1 night in Jan 2024
Response from Jan on 5 Mar 2024
Thank you for staying.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine for a stop on our way to Galveston.
Stayed 1 night in Jan 2024
Response from Jan on 5 Mar 2024
Thank you for staying.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable ad convenient
Stayed 2 nights in Jan 2024
Response from Jan on 5 Mar 2024
Thank you we hope to see you again.

10/10 Excellent

Linda

Business traveller
Liked: Amenities, property conditions & facilities
Nothing
Stayed 2 nights in Jan 2024
Response from Jan on 5 Mar 2024
Thank you for staying.

10/10 Excellent

Charles

Stayed 2 nights in Jan 2024
Response from Jan on 5 Mar 2024
Thank you for staying.

2/10 Terrible

Rhonda

Travelled with pets
Disliked: Property conditions & facilities
Room flooded i was told no charge at all due to room flooding. No refund has been received.
Stayed 3 nights in Jan 2024
Response from Jan on 5 Mar 2024
This was not our hotel as you did not stay here and your son canceled your reservation with use.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jan on 5 Mar 2024
Thank you for staying.

10/10 Excellent

Wade

Stayed 1 night in Dec 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway; if headed W on I-30, then you need to immediately get over to the right because the entrance is right when you can merge onto the frontage road. If headed E on I-30, you go around a bunch of side streets to get there. It's 2 stories, no elevator, slightly dated, but clean. You will probably hear highway traffic, but its not too bad. Rooms are cleaner and in good shape compared to many of the rooms I've stayed in. Beds are very comfortable, pillow-top. Have microwaves and decent sized fridges (not a dorm room box/cube), but not always a freezer.
Stayed 1 night in Jan 2024

10/10 Excellent

Bethany

Stayed 1 night in Jan 2024

10/10 Excellent

Jayne

Nice Hotel
clean, friendly check in, upgraded as I needed a downstairs room. Convenient to get back on the highway the next day. Authentic Italian restaurant opposite side of highway was amazing, under construction but don't let that put you off.
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

alireza

Stayed 1 night in Dec 2023

10/10 Excellent

William, Texarkana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Ryad, Cane ridge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible don’t stay here.i booked because it said they have electric charging stations for vehicles and they do not.Hair in the tub and I layed down in the bed for 10 mins and can’t stop itching so I ended my family’s trip early and headed home
Stayed 1 night in Dec 2023
Response from Janet on 26 Dec 2023
I'm sorry you had a bad stay. We do not have a charging station and it is not listed.

2/10 Terrible

Dirar

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room smell bad Disgusting smell, sheets bed and room

10/10 Excellent

Nedra

Stayed 3 nights in Dec 2023

10/10 Excellent

Tristan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great experience, room was clean and staff were friendly
Stayed 1 night in Dec 2023

8/10 Good

Joy

Stayed 1 night in Dec 2023

10/10 Excellent

Joan C

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean comfort room . Convenient to park and walk into the room. Easy to find motel.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Great place to stay and very comfortable. Staff was all friendly and hot breakfast in the morning is a great way to start the day. Highly recommend!
Stayed 2 nights in Dec 2023

6/10 Okay

Susan

Stayed 1 night in Dec 2023

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are accessible from the outside only, like a motel, but we did have a designated parking space right next to the room, which was nice. The room was very noisy due to being right next to the freeway and poor noise cancelling windows facing that highway. Overall, though, it was a pleasant stay, staff was great, and room was very clean and comfortable.
Stayed 1 night in Nov 2023