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Reviews of Grand Mercure Belem Do Para

4 out of 5
Grand Mercure Belem Do Para
Avenida Nazare, 375, Nazare, Belém, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 88 out of 234 reviews" "
Rating 8 - Good. 80 out of 234 reviews" "
Rating 6 - Okay. 36 out of 234 reviews" "
Rating 4 - Poor. 16 out of 234 reviews" "
Rating 2 - Terrible. 14 out of 234 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jyoti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Joao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hotel
This is a very nice hotel in a great location. I stay here quite often. The staff is very friendly and helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

ALBERTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente estadia! Quartos confortáveis, modernos e limpos! Excelente localização!
Stayed 1 night in Sep 2023

6/10 Okay

Nico

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor value for the price. Property is dated and depressing
Stayed 1 night in Aug 2023

6/10 Okay

Sergio

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property, in some respects, quite limited and poorly maintained.
Stayed 3 nights in May 2023

2/10 Terrible

SCOT AND WENDY

Stayed 4 nights in May 2023

6/10 Okay

Ross

Stayed 3 nights in Oct 2019

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Antonio

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Ar condicionado nao funciona, equioe muito enrolada e nao conseguia resolver nada, passei horas esperando ate que desisti, nao retorno nem se me desse de graca
Stayed 1 night in Jul 2022

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and good location
Slow check in/out but easy, free valet parking and pretty good room, though a little aged. Good aircon and bed. Ineffective blackout curtains don’t accomplish anything - see photo.
Stayed 1 night in Mar 2022

10/10 Excellent

Pierre

Travelled with partner
Liked: Staff & service, amenities
Ok
Stayed 4 nights in Dec 2021

6/10 Okay

Verified traveller

Hotel had almost all amenities of a good hotel, but there were not very good. For example: gym equipment were old and basically not much equipment for a decent workout. Air conditioner was off most of the time and when on did not really cool down exercise room. Also, room service was poor. Items used up not replenish (like soap, water, etc). Not a good selection of food at hotel and food service was average at best including menu. Hotel personnel, although polite, was not very knowledgeable to inform guests about restaurants, touristic activities in the area. Another thing is they charge for everything (even the water you drink at room). Lastly, everything took a long time. Even making line to check out of the hotel took a long time. Overall, average hotel. Hotel has potential to do better with better management.
Stayed 6 nights in Nov 2021

8/10 Good

Walace

Liked: Cleanliness, staff & service, room comfort
Good hotel but no great as I was expecting
Hotel is good, great location close to anything you need in a walkable distance. Good restaurant with a wide variety of food and delicious breakfast, but the bar area is a dark ambient, there’s light but isn’t turned on. Free parking but is not accessible by the elevator, you have to go out the reception and walk to basement. Good hotel but no great as I was expecting. My room was spacious but the front door ceiling, was falling with some kind of plate hiding the hole. Seems the room needs renovation so they offered it with a discount, but this is bullet to the head if is the case as depreciate the hotel’s name. Overall was I good experience.
Stayed 5 nights in Oct 2021

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed 2 times in one week. Compared to the Radisson this was superior. I had excellent service from start to finish both times, very clean and my room was freshened everyday. The staff at the front spoke English and everyone was attentive. The Breakfast was fresh and we'll maintained. The best part was the shower water pressure was excellent and clean suite with fresh smell. Thank You Grand Mercure do Belém.
Stayed 2 nights in Oct 2021

6/10 Okay

Claudio

Travelled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2021

6/10 Okay

Adriano

Business traveller
Liked: Cleanliness, room comfort
Muito bom, com alguns detalhes que podem melhorar
Camas muito confortáveis, ar condicionado excelente e limpo, banheiro ótimo (principalmente limpo). Porém, as Instalações não são tão novas (quartos) e o atendimento do restaurante, principalmente pelos garçons, deixa a desejar (apenas um garçom estava atendendo todos os clientes do restaurante). Falha na cobrança no check out, porém solucionada.
Stayed 1 night in Sep 2021

10/10 Excellent

Aldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Nov 2020
Response from Recepção on 2 Feb 2021
Muito obrigado!!

6/10 Okay

Jay, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was expecting the hotel to be better then it was. Was to expensive for the value. Hotel staff were very good though as was the breakfast buffet. 6/10 for value
Stayed 2 nights in Oct 2020

10/10 Excellent

raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s pretty shabby and dark and the staff is extremely slow
Stayed 7 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
No upgrade!!
I tried to upgrade to a room with a sofa but the front desk staff would not cancel my original prepaid room when Hotels.com tried upgrade directly. Very inconvenient for such a small transaction!
Stayed 9 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Generally ok. Clean. Breakfast reasonable. Staff helpful.
Stayed 4 nights in Nov 2018

8/10 Good

AGNALDO

Liked: Cleanliness, property conditions & facilities, room comfort
Really good.
Very hotel and clean. Personnel are friendly.
Stayed 3 nights in Aug 2018

4/10 Poor

Travels, Miami Florida

Liked: Property conditions & facilities
Disliked: Staff & service
The staff requires significant training on customer service. Not friendly or polite. The minimum expectation would be to make travelers feel welcomed and thank them for choosing the hotel. Housekeeping was cleaning rooms after 20:30 at night. Room was not made. Overcharged for drinks in room that were never consumed. We do not recommend this hotel to anyone, unless you want to be treated like a dog.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Michael, South America

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad humid odor
I stayed in a junior suite room 12.11 the hallway of level 12 has a terrible humid smell. There was a small portable dehumidifier operating in the hallway which is a confirmations that the hotel is well aware of this issue, and still assigns rooms to guests. Entering the room 12.11, the same humid odor smell is in the entire suite. The air conditioner is leaking water. The drain of the bath tub is broken also known to the hotel because is is put aside in the bath tub. The small towels in the bat tub were not replaced for a new guest as these were fully soaked with water from previous guest. All with all a bad experience, would not recommend to other guests.
Stayed 1 night in Apr 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Nice place with a pretty good breakfast. I checked in at 2:00am yet aws checked in very quickly and by nice staff.
Stayed 2 nights in Feb 2018

10/10 Excellent

Madai & Robin, Nicaragua & Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service Sells
We were totally impressed by the courtesy, helpfulness, great level of customer service by the staff. Both my wife and I only spoke Spanish and English and yet there seemed to be no language barrier. Yes some staff spoke English. From the Security, Doormen, Waiters, Maids, Maintenance (we had a little problem with our room safe) and the Front Desk Staff, service was impeccable. Special thanks to Yasmin who NEVER missed a beat when we presented ourselves to the front desk. When we went out at nights and were ready to return we were told to call the Hotel and they would send a taxi to bring us back. Breakfast was an excellent variety and tasty even though simple. We are surely going back there on our next trip to Belem later this year.

8/10 Good

Blaine B.

Liked: Cleanliness, staff & service, room comfort
Nice place to stay
Great location and a very nice hotel. It has a good restaurant in it, the staff was friendly, the rooms were clean and the location was right in the heart of the city.

8/10 Good

Doug, A traveling man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to downtown
Clean hotel, friendly staff, great food, average amenities.

2/10 Terrible

Steven, Albuquerque, NM, USA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Old hotel that needs to be completely overhauled
I chose this hotel because of the brand name Crowne Plaza. It is an old hotel. The only nice thing is the lobby. The hallways are dark and narrow. The rooms are old and the paint is chipping off the walls. The room had tile on the floor instead of a rug. The high price and the hotel name do not match the hotel experience. And the rating of 3.9 on expedia is COMPLETELY misleading. Unfortunately I think this is one of the better hotels in Belem.

8/10 Good

Carlos, LONDON UK

Liked: Staff & service, property conditions & facilities
Great Place
The hotel, was very good. The staff and in special Marcelo, he made sure things would work accordingly. The food was great, transport and location is the best in the city of Belem. I wll return for sure and wouldlike to Marcelo been promoted as manager for He has done the job of a manager. CROWNE PLAZA BELEM, GREAT PALCE

10/10 Excellent

Sue, Alexandria, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable city hotel
The Crowne Plaza Hotel in Belem is a new hotel, and therefore very comfortable with well-functioning Air Conditioners in the rooms. The front-desk staff (specially Camilla) spoke English and were pleasant and helpful. The breakfast buffet is superlative, with many cooked items, deli meats, breads, etc. and an omelet station where you can have an omelet 'made to order' by choosing the ingredients you want. Many fresh fruits and at least 3 fruit juices were offered daily. They were very efficient to launder a couple of items for us, and return them to us in a few hours. We had one dinner at the hotel. It was difficult to order in English. We didn't get the appetizer we ordered, and the waiter wasn't familiar with the usual cocktails, but clearly the cook is excellent because the filet mignon was done medium rare and very good!

4/10 Poor

Max, Switzerland

Disliked: Staff & service, room comfort
Good 3 star hotel...
In my views it is Not a 5 star hotel , I would say more likely a 3 star....!! The restaurant it is good only for breakfast ....not for lunch or dinner...!

10/10 Excellent

LUIZ GUILHERME

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ouvi dizer que é o melhor hotel de Belém. Não tem luxo, mas é muito confortável, com funcionários bastante solícitos.
Stayed 1 night in Feb 2024

10/10 Excellent

Milane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De todos os Gran Mercure que eu fiquei esse foi o melhor, experiência incrível, atendimento impecável! Obrigada a toda equipe por nos proporcionar bons momentos!
Stayed 4 nights in Jan 2024

10/10 Excellent

Esben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Édson Vinicius

Business traveller
Stayed 1 night in Dec 2023

8/10 Good

Aline dos Santos

Stayed 1 night in Dec 2023

10/10 Excellent

VIRGINIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel maravilhoso
Hotel maravilhoso, funcionários educados, café da manha delicioso e hotel bem localizado, sempre fico nele.
Stayed 2 nights in Dec 2023

10/10 Excellent

Maria Beatriz

Stayed 3 nights in Nov 2023

6/10 Okay

VIRGINIA

Business traveller
Liked: Cleanliness, staff & service
Hotel Antiguo .
Stayed 2 nights in Nov 2023

8/10 Good

CarlosAugusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voltaria com certeza
Quarto de ótimo tamanho, enxoval de boa qualidade, café da manhã bom e funcionários solícitos e educados.
Stayed 1 night in Nov 2023

10/10 Excellent

Guaraci

Stayed 2 nights in Nov 2023

6/10 Okay

Lisias

Stayed 3 nights in Nov 2023

10/10 Excellent

Esben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023